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9.1 Appendix 1: Questionnaire for students

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Academic year: 2021

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9.8 Appendix 8: Proposed organogram for a Customer Service Centre

at the PUCHE

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9.9 Appendix 9: Proposed structure for a Customer Service Centre

at the PUCHE

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9.10 Appendix 10: The “message of the day”-function used to inform students about the availability of the CEM-questionnaire on the e-Fundi homepage

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9.11 Appendix 11: The internal advertisement used to inform students about the availability of the CEM-questionnaire on e-Fundi at the campuses

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9.12 Appendix 12: Screen shots used to instruct the students

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