APPENDICES
Appendix 1 Survey questions
Individual Data 1. What is your age?
… years 2. What is your Gender?
Male Female
3. What is your highest degree of education?
No degree
Lower General Secondary School (MAVO)
Higher General Secondary School (HAVO)
Pre-University Secondary School (VWO)
Intermediate Vocational Training (Middelbaar beroepsonderwijs)
Higher Vocational Training (Hoger beroepsonderwijs)
Master (Drs)
Post-doc
Other: …
Profession
4. What is your current profession?
Learning IT Architect
5. What is your present X PRG-band? 1 6 2 7 3 8 4 9 5 10 Other: … Outsourcing experience
6. Were you an employee of one of the companies that was taken over by X as a result of an outsourcing deal?
Yes, I was an employee when IT department was outsourced.
No, I have not been part of an outsourcing deal of X.
History
7. What is the name of your previous employer before the outsourcing deal?
ABN AMRO JOHNSON & JOHNSON
ASM JPMORGAN
BNP PARIBAS M-REAL
COVANCE NOKIA
DANKSE BANK NORFOLKLINE
DELTA LLOYD PFIZER
DEUTSCHE BANK PIETERCIL
DHV PROCTER GAMBLE
ELECTROLUX SAFMARINE
FITECH SIEMENS
HANSEN UPM KYMMENE
8. How many years did you work for your former employer (until you came to work for X)?
Less than 1 year 1-2 years
3-4 years 5-7 years 8-10 years 10 years or longer
9. Do you still perform tasks for your former employer?
Never
Only very rarely Only rarely Occasionally Very frequently All the time
10. Do you still work at the same work location where you worked for your former employer?
Yes, I still work at the same location.
Your current department
11a. What is the name of your department at X (if from ABN Amro)?
Delivery Mainframe Account Management INFRA
Delivery Midrange Account Management Cust. Face Channels
Delivery Wintel / EUC Account Management AM Europe
Delivery Application Services Account Management Progr. & BS Life Cycle Contr. Delivery Global Sourcing Security & Compliance
Account Management CF&BO Portfolio Services Manager Other: …
11b. What is the name of your department at X (if not from ABN Amro)? Please try to be specific (general department and/or subdivision) …
Commuting Time & Moving
12. Your work location has changed; in what way did this affect your commuting time (reistijd)?
My commuting time has decreased very much
My commuting time has decreased much
My commuting time has decreased little
My commuting time has not changed
My commuting time has increased little
My commuting time has increased much
My commuting time has increased very much
13. Your work location has changed; in what way did this affect your working hours / flexibility?
My working hours / flexibility have worsened very much
My working hours / flexibility have worsened much
My working hours / flexibility have worsened little
My working hours / flexibility have not changed
My working hours / flexibility have improved little
My working hours / flexibility have improved much
My working hours / flexibility have improved very much 14. Did you have to move houses (verhuizen) as a result of the outsourcing deal?
Information during transition & transformation Stro n g ly d is ag re e D is ag re e F ai rl y d is ag re e N eu tr al F ai rl y a g re e A g re e S tr o n g ly a g re e
The information I have received from ____ about the outsourcing changes has been TIMELY (op tijd beschikbaar).
FE X The information I have received from ____ about the outsourcing
changes has been USEFUL (bruikbaar).
FE X The information I have received from ____ has ADEQUATELY
ANSWERED MY QUESTIONS about the outsourcing changes.
FE X I have received adequate information from ____ about FUTURE
CHANGES.
FE X
Involvement during transition & transformation
____ enabled me to GET INVOLVED IN THE IMPLEMEN-TATION (betrokken bij invoering) of the outsourcing changes that have been proposed.
FE X
____ gave me SOME INFLUENCE in the outsourcing changes that have been proposed and are occurring.
FE X If I wanted to, ____ would have given me A CHANCE TO
Organizational support Stro n g ly d is ag re e D is ag re e F ai rl y d is ag re e N eu tr al F ai rl y a g re e A g re e S tr o n g ly a g re e
____ cared about my general satisfaction during transition & transformation.
FE X ____ was willing to help me out when I needed help during
transition & transformation.
FE X ____ cared about my opinions / ideas during transition &
transformation.
FE X ____ cared about my well-being during transition & transformation. FE
X ____ showed very little concern for me during transition &
transformation.
FE X
Information about working at X
The information I have received about X´S CULTURE & VALUES has been... ...timely (op tijd beschikbaar)
...useful (bruikbaar) ...clear (duidelijk)
...correct ...complete (volledig) The information I have received about X´S CONDITIONS OF
Information about working at X
The information I have received about MY FUTURE JOB CONTENT AT X has been... ...timely (op tijd beschikbaar)
...useful (bruikbaar) ...clear (duidelijk)
...correct ...complete (volledig) The information I have received about X´S CAREER OPPORTUNITIES has been… ...timely (op tijd beschikbaar)
...useful (bruikbaar) ...clear (duidelijk) ...correct ...complete (volledig) Personality Stro n g ly d is ag re e D is ag re e F ai rl y d is ag re e N eu tr al F ai rl y a g re e A g re e S tr o n g ly a g re e
I am confident I get the success I deserve in life. Sometimes I feel depressed.
When I try, I generally succeed. Sometimes when I fail I feel worthless. I complete tasks successfully.
Sometimes, I do not feel in control of my work.
Empowerment – X Stro n g ly d is ag re e D is ag re e F ai rl y d is ag re e N eu tr al F ai rl y a g re e A g re e S tr o n g ly a g re e Meaning
The work I do at X is very important to me.
My job activities at X are personally meaningful to me. The work I do at X is meaningful to me.
Competence
I am confident about my ability to do my job at X.
I am self-assured about my capabilities to perform my work activities at X.
I have mastered the skills necessary for my job at X. My self-determination
I have significant autonomy in determining how I do my job at X. I can decide on my own how to go about doing my work at X.
I have considerable opportunity for independence and freedom in how I do my job at X.
My impact
My impact on what happens in my department at X is large.
I have a great deal of control over what happens in my department at X. I have significant influence over what happens in my department at X.
Empowerment – X Stro n g ly d is ag re e D is ag re e F ai rl y d is ag re e N eu tr al F ai rl y a g re e A g re e S tr o n g ly a g re e Meaning
The work I did at my former employer was very important to me. My job activities at my former employer were personally meaningful to me.
The work I did at my former employer was meaningful to me. Competence
I was confident about my ability to do my job at my former employer. I was self-assured about my capabilities to perform my work activities at my former employer.
I had mastered the skills necessary for my job at my former employer. My self-determination
I had significant autonomy in determining how I did my job at my former employer.
I could decide on my own how to go about doing my work at my former employer.
I had considerable opportunity for independence and freedom in how I did my job at my former employer.
My impact
Openness to outsourcing Stro n g ly d is ag re e D is ag re e F ai rl y d is ag re e N eu tr al F ai rl y a g re e A g re e S tr o n g ly a g re e Outsourcing acceptance
I would consider myself to have been “open” to the changes the outsourcing deal was bringing to my work role.
At the time of the outsourcing changes, I was somewhat resistant to the proposed changes.
I was looking forward to the changes in my work role brought about by the outsourcing deal.
I was quite reluctant (stond afwijzend) to change the way I was doing my work as a result of the outsourcing deal.
Positive view on outsourcing
I think that the outsourcing deal had a positive effect on how I accomplish my work
From my perspective, the implemented changes as a result of the outsourcing deal are for the better.
The changes as a result of outsourcing were for the worse in terms of the way that I have to get my work done.
I think the changes as a result of the outsourcing deal have had a negative effect on how I perform.
Job Satisfaction Stro n g ly d is ag re e D is ag re e F ai rl y d is ag re e N eu tr al F ai rl y a g re e A g re e S tr o n g ly a g re e
I feel fairly well satisfied with my present job. Most days I am enthusiastic about my work Each day of work seems like it will never end I find real enjoyment in my work
Organizational Commitment Stro n g ly d is ag re e D is ag re e F ai rl y d is ag re e N eu tr al F ai rl y a g re e A g re e S tr o n g ly a g re e
I am quite proud to tell people I work for (or have worked for) ____ FE X
I feel myself to be part of ____ FE
X
I would recommend a close friend to join ____ FE X
I feel a strong sense of belonging to ____ FE
X
To know that my own work had made a contribution to the good of ___ would please me FE X Intentions to turnover Stro n g ly d is ag re e D is ag re e F ai rl y d is ag re e N eu tr al F ai rl y a g re e A g re e S tr o n g ly a g re e
I often think about quitting my job with X. FE X
I will probably look for a new job outside X within the next year.
FE X
Appendix 2 Frequencies Former Employer
Frequency Percent Valid Percent
Appendix 3 Rotated Component Matrices Openness to outsourcing Component 1 2 POS_VIEW_1 ,837 POS_VIEW_3_reversed ,816 POS_VIEW_4_reversed ,802 POS_VIEW_2 ,791 OUTS_ACCEP_3 ,818 OUTS_ACCEP_1 ,790 OUTS_ACCEP_4_reversed ,778 OUTS_ACCEP_2_reversed ,751
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a Rotation converged in 3 iterations.
Guidance Former Employer
Component 1 2 3 Supp_FE_4 ,860 Supp_FE_1 ,799 ,377 Supp_FE_2 ,790 ,375 Supp_FE_3 ,708 ,491 Supp_FE_5_reversed ,570 Info_FE_3 ,865 Info_FE_2 ,848 Info_FE_1 ,803 Info_FE_4 ,730 Involv_FE_2 ,843 Involv_FE_1 ,835 Involv_FE_3 ,770
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a Rotation converged in 5 iterations.
Guidance X
Component
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a Rotation converged in 5 iterations.
Personality (personal resilience)
Component 1 2 Pers_FEEL_DEPR_reversed ,820 Pers_BLEAK_HOPELESS_reversed ,813 Pers_NOT_FEEL_CONTROL_reversed ,638 Pers_NOT_IN_CONT_reversed ,598 Pers_FEEL_WORTHL_reversed ,588 Pers_CONFIDENT ,536 ,433 Pers_DETER_WHAT_HAPPENS ,441 ,374 Pers_COMPL_SUCCESS ,800 Pers_SATIS_WITH_SELF ,359 ,769 Pers_SUCCEED ,742 Pers_CAPAB_COPING ,362 ,619 Pers_DOUBTS_COMP_reversed ,500 ,528
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a Rotation converged in 3 iterations.
Empowerment Former Employer
Component 1 SELFDET_FE_1 ,782 MEANING_FE_3 ,779 SELFDET_FE_2 ,766 SELFDET_FE_3 ,764 IMPACT_FE_3 ,752 IMPACT_FE_2 ,747 MEANING_FE_2 ,746 IMPACT_FE_1 ,732 MEANING_FE_1 ,702 COMP_FE_2 ,663 COMP_FE_1 ,643 COMP_FE_3 ,577
Empowerment X Component 1 SELFDET_X_3 ,745 SELFDET_X_1 ,736 IMPACT_X_1 ,717 SELFDET_X_2 ,702 IMPACT_X_3 ,693 MEANING_X_3 ,692 IMPACT_X_2 ,679 COMP_X_1 ,666 MEANING_X_2 ,664 MEANING_X_1 ,648 COMP_X_2 ,634 COMP_X_3 ,501
Extraction Method: Principal Component Analysis. a 1 components extracted. Perception of work (X) Component 1 2 3 Org_Comm_X_1 ,843 Org_Comm_X_2 ,811 Org_Comm_X_4 ,759 ,373 Org_Comm_X_5 ,747 Org_Comm_X_3 ,722 ,355 JOBSATIS_2 ,849 JOBSATIS_5_reversed ,846 JOBSATIS_4 ,369 ,789 JOBSATIS_3_reversed ,744 JOBSATIS_1 ,366 ,742 Lab_Turnover_2 -,863 Lab_Turnover_1 -,824
