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1. What is the type of your organization: please mark your choice

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APPENDIX

QUESTIONNAIRE ABOUT WHY HR OUTSOURCING IN CHINA (*This is a translation draft of the primary questionnaire which is in Chinese) Section One: Investigation of Basic Conditions of the Organizations

1. What is the type of your organization: please mark your choice

Government or public institutions

Government-owned companies

Privately held companies

Wholly foreign owned / foreign equity joint venture/ foreign cooperative joint venture enterprises or representative offices of foreign enterprises

2. How many cities do the branches of your organization locate in the whole country:

please mark your choice please mark your choice

Less than 5 5-15 More than 15  None 3. Is your organization a listed firm: please mark your choice

Yes No

4. Are there Human Resource Departments in your branch organizations: please mark your choice

All of them Part of them Only in the Head Quarter None 5. What is the size of your organization: please mark your choice

Less than 100 101-300 301-500 501-1000 1001-5000More than 5001

6. How many people do you have in your Human Resource Department: please mark your choice

Less than 3 4-10 More than 10 No Human Resource Management

7. How many new employees are employed every month on average: please mark

your choice

(2)

Less than 1011-2021-50 More than 50

8. How many employees leave your organization every month on average: please mark your choice

Less than 1011-20 21-50 More than 50

9. How do you keep the employee profiles: please mark your choice

By ourselves  By human resource agent

10. How much time does it take to distribute wages and salaries every month: please mark your choice

1-2 days 3-5 days More than 5 days

11. How much time does it take to pay for pension insurances every month: please mark your choice

1-2 days 3-5 days More than 5 days

12. How many days does it take from the starting date of the new employee to the date that all of the human resource procedure related to the new employee has finished: please mark your choice

1-5 days 6-10 days More than 10 days

13. With whom do regular employees sign the employment contract: please mark your choice

With the company With service agency

Please indicate the other alternatives if neither of these two choices suitable to your organization_______________

14. With whom do the sales persons sigh the employment contract: please mark your choice

With the company With service agency

Please indicate the other alternatives if neither of these two choices suitable to your organization_______________

15. Have labor disputes between employees and the company ever occurred in your

organization: please mark your choice

(3)

Most of the time Sometimes Very few Never

16. Do you familiar with the local labor policies in different cities: please mark your choice

Very much More or less Very little Not at all

17. How do you get information about local labor policies: please mark your choice Via the internet Via legal periodical subscriptions Via service agencies Visit related institutions

18. What pressures does the Human Resource Management have to face at the moment: please mark your choice

Lost of core employees Increasing costs of wages Increase in seasonal employment

If none of these choices is suitable to your organization, please mark your answer here____________

19. What is the most difficult problem to be solved in your organization: please mark your choice

Starting procedures of new employees Leaving procedures of employees Pay for pension insurances

20. Are you satisfied with the efficiencies of your Human Resource Management:

please mark your choice

Very much Satisfied Relatively satisfied Not at all

21. Do you think if the Human Resource department can solve the problems put forward by employees very well: please mark your choice

Totally Most of them Always can not solve the problems

Section Two: Basic Conditions about Human Resource Outsourcing

22. Have you ever heard about Human Resource Outsourcing before, if yes, please mark how you get to know about it: please mark your choice

Newspapers Websites Lectures Advertisements of outsourcing agencies

23. What services do you think that can be outsourced: please mark your choice

(4)

Pension benefits Salary distribution Employee profile records

24. Have your organization ever used HR outsourcing services: please mark your choice

Never Planning to use, looking for service providers Yes, but do not use it any more Still using

25. What are the drivers do you think that encourage organizations to outsourcing HR:

please mark your choice

Cost reduction Rapid growth or decline of the organization Globalization

To enhance competitive competences Restructuring

26. What are the aims of HR outsourcing in your opinion: please mark your choice

To reduce costs

 To obtain new Human Resource information technology

To eliminate time pressures and offer timely services

To reduce the investment risks of human resources

To get expertise services

27. What is the biggest advantage do you think regarding HR outsourcing: please mark your choice

To enhance competitive advantage

To reduce costs

To avoid labor risks

To enhance HR service level of the organization

28. What are the risks do you think regarding Human Resource outsourcing: please mark your choice

Lost control of outside employees

(5)

Risks of increased costs

Risks of labor disputes

Service quality of outsourcing providers

29. What issue do you think is the most difficult one in HR outsourcing: please mark your choice

To choose outsourcing service provider

Contract Negotiation

Singing service agreements

Managing outsourcing service provider

30. What is the main impact do you think that HR outsourcing have on internal management of the organization: please mark your choice

Influences on employee interests

How to balance internal and external employees

Commercial Confidentiality

Flexible control of employees

31. Which company or companies do you know that have been using Human Resource outsourcing services: please mark your choice

Shell P&G HP Nokia All of them

32. If you had the opportunity to choose HR outsourcing services, what activity or activities do you prefer to outsource: please mark your choice

Recruitment Training Salary distribution Pension benefits Employee profiles records

33. What are the main criteria to choose HR outsourcing service provider when you n you decide to outsource: please mark your choice

Good reputation Price Guarantee of service quality Profession competences

(6)

34. If you are using HR outsourcing services for the moment, what will you most likely do: please mark your choice

Renew the contract

Choose new outsourcing service providers

Bring back the activities and perform them in house

Will not use outsourcing again

35. Which choice do you prefer mostly to deal with human resource activities: please mark your choice

Do it all by ourselves

Outsource part of the activities to outsiders

Outsource all of the activities to the outsiders

If neither of the choice suitable to your situation, please indicate your answer here_________

36. Do you know labor dispatch: please mark your choice

Very well More of less Very little  Not at all

37. What is the biggest benefit from adopting labor dispatch: please mark your choice

To reduce labor costs

To reduce labor conflicts

To excess flexible employment system

Transfer enterprise risks

All of them

38. What are the main risks of labor dispatch: please mark your choice

Lost control of dispatch employees

Risks of increased costs

(7)

Risks of labor disputes

Risks of service quality of outsourcing providers

39. What department of in your organization is in charge of HR outsourcing: please mark your choice

Human Resource department

Purchasing department

Mainly by Human Resource department, assisted by purchasing department

Mainly by purchasing department, assisted by purchasing Human Resource department

40. How many outsourced employees are there in your organization: please mark your choice

No HR outsourcing Less than 50 50-200 200-1000 More than 1000 41. What other suggestions do you have regarding HR outsourcing:

Referenties

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