Interview Quality Manager 1. Name :
2. Age : 3. Sex : 4. Ethnic : 5. Education : 6. Function :
7. Could you describe me your work: What exactly do you do on a daily basis?
8. With which concepts of Quality management you are familiar? Which concepts are vivid in your organisation?
9. What is your goal, vision of how you think about how Quality management should be exercised in your company? And how does this work in reality?
10. Your policy of Quality: It is based on what? (Results of meeting, literature about Quality management or feedback of employees)
11. Who do you consider about the implementation of Quality management? Which meetings are about Quality? And how are the Quality policies of your company being evaluated?
12. In what way do you inform your employees about the policy of Quality?
13. Could you tell me briefly: What is the goal of your policy concerning Quality management?
14. Translating our policy to other members and employees: How does that work? And also; what are them main problems you face doing this.
15. Does your company have any certificates? Which?
16. Does your company approach an extern consultant concerning Quality?
17. Are there audits held? If so, by an extern or an intern person?
18. Latest years, which aspects have been improved in your organisation?
19. Is there an improvement team present, for example a quality circle?
20. Do you use graphic control?
21. The approach of Quality management; Is it also your goal to diminish the variations, to provide a stable production flow?
22. It seems to me, like all companies, you may have some problems in your production line? Which? And what causes this?
23. How does your company deal with the following phenomenon’s:
- Overproduction
- Time lost in the process, because of waiting time between the - Excessive stock
- Unnecessary movements - Defect products
24. The procedure: Is it written somewhere? If so, it is addressed to whom? Could you show me these documents?
25. Are there any trainings held for the organisation members? Which?
26.How does the communication work between you and your employees?
27.Is the communication between you and the employees direct, or is there a medium, like a middle-cadre?
28.Which language?
29.Is there also written communication? (Notes, bulletins, posters) 30. How many illiterates work here? How are these people approached?
31.Is it possible for each organisation member to approach you? How does this work in reality?
32.What is the contribution of the employees in the process of improvement?
33.Is there a box of ideas present here?
34.Have you ever felt resistance against some adaptations that you have implemented? If so, could you tell me more?
35.Do you consider your company efficient, or do you still have some remarks?
Questionnaire Employee 1.Name
2.Age 3.Sex 4.Ethnic 5.Education 6.Function
7.Could you describe your job?
8.According to you: What is the sense of Quality management in the company you are working at?
9.The rules of quality: In reality: Are these rules applied, as they should be?
10.At what occasions do you communicate with the quality manager?
11.Which improvements have been made in your company, lately?
12aAccording to your advice: What would be an improvement at your working place?
12b. Have you mentioned this to the Quality Manager?
13.Have you ever told the manager what, in your view, could be improved? If so:
What was the problem and how have you approached the Quality Manager?
14.Do you feel some resistance in approaching the quality manager? If so, if not:
Why?
15.Do you think, the work process runs smooth, or do you think there are many irregularities?
16.Do you think the pression and expectations of your work are set too high?
17.Have you had any training or education concerning quality?
18.According to you: What are the pro’s and contra’s of you company? And you quality manager?
19.If you would happen to be the quality Manager: What would you do differently?
