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“The misconception […] is the notion

of ‘independent existence.’ There is no such mode of existence;

Alfred Whitehead

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“The misconception […] is the notion

of ‘independent existence.’ There is no such mode of existence;

every entity is to be understood in terms of the way it is interwoven with the rest of the universe”.

Alfred Whitehead

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GLOBAL TRENDS

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Interdependent problems

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Interdependent problems

—> solve in constellation

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Interdependent problems

—> solve in constellation

not by a single entity

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Interdependent problems

—> solve in constellation

not by a single entity

not one discipline at a time

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Interdependent problems

—> solve in constellation

not by a single entity

not one discipline at a time

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ON CAMPUS_

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THREE CONCEPTS_

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THE INTELLIGENCE OF USERS

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THE INTELLIGENCE OF USERS

THE HONESTY OF BEHAVIOUR

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THE INTELLIGENCE OF USERS

THE HONESTY OF BEHAVIOUR

THE VALUE OF TIME

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INTERACTION

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AN INTERACTION IS

A LIVING RELATIONSHIP

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CONTEXT

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CONTEXT GIVES MEANING

TO OUR INTERACTIONS

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THE INTELLIGENCE OF USERS

THE HONESTY OF BEHAVIOUR

THE VALUE OF TIME

(32)

How can we gather

THE INTELLIGENCE OF USERS?

THE HONESTY OF BEHAVIOUR

THE VALUE OF TIME

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SERVING_

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SERVANT LEADERSHIP

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“Good leaders must first become good servants”.


 Robert Greenleaf

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MATURE LEADERSHIP

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DICTATOR FACILITATOR

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DICTATOR FACILITATOR

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DICTATOR FACILITATION

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Incomplete

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Incomplete Impermanent

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Incomplete Impermanent Imperfect

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FACILITATING IS

CREATING CONTEXTS THAT ARE

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FACILITATING IS

CREATING CONTEXTS THAT ARE

INCOMPLETE, IMPERMANENT, IMPERFECT

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How can we gather

THE INTELLIGENCE OF USERS?

THE HONESTY OF BEHAVIOUR

THE VALUE OF TIME

(47)

How can we gather

THE INTELLIGENCE OF USERS?

by facilitating their interactions THE HONESTY OF BEHAVIOUR

THE VALUE OF TIME

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How can we gather

THE INTELLIGENCE OF USERS?

by facilitating their interactions How can we harness

THE HONESTY OF BEHAVIOUR?

THE VALUE OF TIME

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FORM & FLOW_

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FORM

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FORM FLOW

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IT IS NOT WHAT IT IS

IT IS WHAT IT DOES

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infrastructure

behaviour

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How can we gather

THE INTELLIGENCE OF USERS?

by facilitating their interactions How can we harness

THE HONESTY OF BEHAVIOUR?

THE VALUE OF TIME

(57)

How can we gather

THE INTELLIGENCE OF USERS?

by facilitating their interactions How can we harness

THE HONESTY OF BEHAVIOUR?

from conversation to observation

THE VALUE OF TIME

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How can we gather

THE INTELLIGENCE OF USERS?

by facilitating their interactions How can we harness

THE HONESTY OF BEHAVIOUR?

from conversation to observation How can we utilise

THE VALUE OF TIME?

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OXFORD_

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DESIGNING SUSTAINABLY

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DESIGNING SUSTAINABLY

IS FACILITATING THE PROCESS

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DESIGNING SUSTAINABLY

IS FACILITATING THE PROCESS

INTO THE FUTURE

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How can we gather

THE INTELLIGENCE OF USERS?

by facilitating their interactions How can we harness

THE HONESTY OF BEHAVIOUR?

from conversation to observation How can we utilise

THE VALUE OF TIME?

(64)

How can we gather

THE INTELLIGENCE OF USERS?

by facilitating their interactions How can we harness

THE HONESTY OF BEHAVIOUR?

from conversation to observation How can we utilise

THE VALUE OF TIME?

(65)

How can we gather

THE INTELLIGENCE OF USERS?

by facilitating their interactions How can we harness

THE HONESTY OF BEHAVIOUR?

from conversation to observation How can we utilise

THE VALUE OF TIME?

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INTERDEPENDENCE OF HARD & SOFT_

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CITIES; ORGANISED

COMPLEXITY

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“Cities are the result of a million individual human decisions,

Mike Batty, The Bartlett Centre for Advanced Spatial Analysis

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“Cities are the result of a million individual human decisions,

all rational but relatively non coordinated,

Mike Batty, The Bartlett Centre for Advanced Spatial Analysis

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“Cities are the result of a million individual human decisions,

all rational but relatively non coordinated, which makes the resulting whole behaviour

quite unpredictable”.

Mike Batty, The Bartlett Centre for Advanced Spatial Analysis

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15-20%

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15-20%

x2

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15-20%

x2

c n

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INTENSIFICATION

OF SOCIAL INTERACTIONS

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The journey is defined by the quality

of its interactions

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MINISTRY OF INFRASTRUCTURE_

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BETER BENUTTEN

“ “

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BETTER UTILISATION

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BETTER UTILISATION

BEHAVIOUR

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“Rotterdam’s international port is one of the most important crossroads of

trade flows in the world.

- De Verkeersonderneming

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“Rotterdam’s international port is one of the most important crossroads of

trade flows in the world.

Good accessibility of the Rotterdam

region is of vital importance to the Dutch and international economies”.

- De Verkeersonderneming

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PRIVATE

CIVIL

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PRIVATE

CIVIL

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Innoveer en investeer

in Rotterdamse infrastructuur Start met ons een partnership!

Register via:

www.verkeersonderneming.nl

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TRAVELER

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TRAVELER

• Behavioural change happens in stages

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TRAVELER

• Behavioural change happens in stages

• Focus on the receptive traveller

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TRAVELER

• Behavioural change happens in stages

• Focus on the receptive traveller

• Do not talk about but with travellers

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TRAVELER

• Behavioural change happens in stages

• Focus on the receptive traveller

• Do not talk about but with travellers

• Utilise compelling events

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14 167

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14 167

30

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14 167 30

2000

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BEHAVIOUR

TRAVELER

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BEHAVIOUR TRAVELER

BETTER UTILISATION

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BETTER UTILISATION BEHAVIOUR TRAVELER

MINDSETS

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LOGICAL LEVELS_

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5. ENVIRONMENT

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4. BEHAVIOUR

5. ENVIRONMENT

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3. CAPABILITIES 4. BEHAVIOUR

5. ENVIRONMENT

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2. BELIEFS

3. CAPABILITIES 4. BEHAVIOUR

5. ENVIRONMENT

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1. IDENTITY 2. BELIEFS

3. CAPABILITIES 4. BEHAVIOUR

5. ENVIRONMENT

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1. IDENTITY 2. BELIEFS

3. CAPABILITIES 4. BEHAVIOUR

5. ENVIRONMENT external conditions

- when? where?

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1. IDENTITY 2. BELIEFS

3. CAPABILITIES 4. BEHAVIOUR

5. ENVIRONMENT external conditions - when? where?

actions or reactions within the

environment - what?

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1. IDENTITY 2. BELIEFS

3. CAPABILITIES 4. BEHAVIOUR

5. ENVIRONMENT external conditions - when? where?

actions or reactions within the environment - what?

guide behavioural actions through

mental map - how?

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1. IDENTITY 2. BELIEFS

3. CAPABILITIES 4. BEHAVIOUR

5. ENVIRONMENT external conditions - when? where?

actions or reactions within the environment - what?

guide behavioural actions through mental map - how?

reinforcement to support

or deny capabilities - why?

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1. IDENTITY 2. BELIEFS

3. CAPABILITIES 4. BEHAVIOUR

5. ENVIRONMENT

shapes beliefs through our sense of self - who?

external conditions - when? where?

actions or reactions within the environment - what?

guide behavioural actions through mental map - how?

reinforcement to support

or deny capabilities - why?

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IDENTITY BELIEFS

CAPABILITIES BEHAVIOUR

ENVIRONMENT

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IDENTITY BELIEFS

CAPABILITIES BEHAVIOUR

ENVIRONMENT

who I A m

what my E nvironment is what I D o

what I am C apable of

what I B elieve

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DO NOT_

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DO NOT DESIGN INTERACTIONS

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DO NOT DESIGN INTERACTIONS

INSTEAD DESIGN THE CONTEXT

FOR INTERACTIONS

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BRICKS & BIRDS_

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DO NOT DESIGN INTERACTIONS

INSTEAD DESIGN THE CONTEXT

FOR INTERACTIONS

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QUESTION_

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How can we design contexts

that foster interactions?

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ARCHITECTING

INTERACTION

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CREATING CONTEXTS THAT FOSTER

INTERACTION

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INTERACTIONS

ARE THE SEEDS

OF INNOVATION

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A MATTER OF PROCESS_

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ARCHITECTURE

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ARCHITECTURE

End of construction Beginning

of design

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ARCHITECTURE

Beginning

of design End of

construction

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ARCHITECTURE

Inhabited space

Beginning

of design End of

construction

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ARCHITECTURE ARCHITECTING

Inhabited space

Beginning

of design End of

construction

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STATIC LIVING

ARCHITECTURE ARCHITECTING

Inhabited space

Beginning

of design End of

construction

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SCIENTIFICALLY SPEAKING_

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E = MC 2

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E = MC 2

ENERGY

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E = MC 2

ENERGY MASS

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E = MC 2

ENERGY MASS SPEED OF LIGHT

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E = MC 2

ENERGY BUILT SPEED OF LIGHT

MASS

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E = MC 2

ENERGY BUILT INTERACTIONS

MASS

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E = MC 2

EMERGING

QUALITY BUILT INTERACTIONS

MASS

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QUANTITATIVE

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QUANTITATIVE QUALITATIVE

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A CUSTOM PROCESS_

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INTRINSICALLY COLLABORATIVE

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INTRINSICALLY COLLABORATIVE

BASED ON THE COMMUNAL

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INTRINSICALLY COLLABORATIVE BASED ON THE COMMUNAL

CREATION OF KNOWLEDGE

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Delivery of space

for users to move in

(150)

APPRECIATE

Community

Consultation

(151)

KERNEL

Shared 
 Vision APPRECIATE

Community

Consultation

(152)

Learning by Doing

Shared 
 Vision Community

Consultation

KICKSTART KERNEL

APPRECIATE

(153)

Observation Learning

by Doing Shared 


Vision Community

Consultation

KICKSTART KERNEL

APPRECIATE ADAPT

(154)

KICKSTART KERNEL

APPRECIATE ADAPT

INSIGHTS

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THE USERS ARE THE EXPERTS

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ONGOING_

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KICKSTART KERNEL

APPRECIATE ADAPT

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ADAPT KERNEL

APPRECIATE

(159)

ADAPT KERNEL APPRECIATE

INCOMPLETE

(160)

ADAPT KERNEL APPRECIATE

INCOMPLETE IMPERMANENT

(161)

INCOMPLETE IMPERMANENT IMPERFECT

ADAPT KERNEL

APPRECIATE

(162)

ADAPT KERNEL APPRECIATE

DO NOT DESIGN INTERACTION, DESIGN THE CONTEXT 


FOR INTERACTIONS

INCOMPLETE IMPERMANENT IMPERFECT

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A MOMENT OF REFLECTION_

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IN CONCLUSION_

(165)

ARCHITECTING INTERACTION

(166)

EVERY CONTEXT NEEDS TO

FOSTER INTERACTIONS,

ONLY TO VARYING DEGREES

(167)

DESIGNING SUSTAINABLY

(168)

DESIGNING SUSTAINABLY

FACILITATING

(169)

GATHER THE INTELLIGENCE OF USERS

HARNESS THE HONESTY OF BEHAVIOUR

UTILISE THE VALUE OF TIME

(170)

DO NOT DESIGN INTERACTIONS

INSTEAD DESIGN THE CONTEXT

FOR INTERACTIONS

(171)

HOW CAN WE CREATE CONTEXTS

THAT FOSTER INTERACTIONS?_

(172)

HOW CAN WE CREATE CONTEXTS THAT FOSTER INTERACTIONS?_

BY DESIGNING

INCOMPLETE, IMPERMANENT & IMPERFECT

(173)

HOW CAN WE CREATE CONTEXTS THAT FOSTER INTERACTIONS?_

BY DESIGNING

INCOMPLETE, IMPERMANENT & IMPERFECT 
 THROUGH A PROCESS IN ITSELF

INCOMPLETE, IMPERMANENT & IMPERFECT

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WE NOW ALL CREATE CONTEXTS

THAT FOSTER INTERACTIONS

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WE NOW ALL CREATE CONTEXTS

THAT FOSTER INTERACTIONS

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