Bijlage I: Statistieken oude EHQ Homepage

(1)

Bijlagen

(2)

ii

Overzicht van de bijlagen

Bijlage I: Statistieken oude EHQ Homepage ...iii

Bijlage II: Statistieken oude MIS pagina’s ... v

Bijlage III: Statistieken oude Finance pagina’s...vii

Bijlage IV: Statistieken oude HR Pagina’s ...ix

Bijlage V: Resultaten Finance enquête ...xi

Bijlage VI: Resultaten MIS enquête... xix

Bijlage VII: Lijst van geïnterviewden ... xxv

Bijlage VIII: Interviewschema gebruikersonderzoek... xxvi

Bijlage IX: Organigram MIS ...xxvii

Bijlage X: Screenshots oude en nieuwe intranetsite...xxviii

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iii

Bijlage I: Statistieken oude EHQ Homepage

Statistics for 'EHQ Main Page'

URL: http://ehqwww.hfdorp.ingr.com

Webmaster:

General Statistics

Total page accesses: 1894 Average daily accesses: 35.1 Statistics started on: 11/18/2004 Last access: 1/12/2005

Analyzed days: 54

Analyzed weeks: 7

Todays hits so far: 28

Period Statistics

Page accesses: (N/A}

Average daily accesses: (N/A}

Statistics from: (N/A}

Statistics To: (N/A}

Analyzed days: (N/A}

Analyzed weeks: (N/A}

Top 10 OS

Windows XP 53.8%

Windows 2000 45.8%

Unknown 0.2%

Windows NT 0.1%

Generic Windows 0.0%

Top 10 Browsers MSIE 6.0 99.6%

Mozilla/2.0 0.2%

Opera/7.52 0.1%

MSIE 5.5 0.0%

MSIE 4.01 0.0%

Mozilla/5.0 0.0%

Hits Per Page

EHQ-main 100.0%

Hits Per Country

EHQ - Europe 56.6%

United Kingdom 24.2%

Unknown 9.4%

Germany 2.7%

EDC - Nijmegen 2.7%

---testing account--- 1.4%

Spain 0.8%

Sweden 0.8%

Czech Republic 0.5%

Italy 0.3%

USA 0.3%

Norway 0.2%

Poland 0.1%

Switzerland 0.0%

Hits Per Hour

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23

Hits Per Day Sun

Mon Tue Wed Thu Fri

(4)

iv

Hits Log

Date/Time Page Browser OS

1/12/2005 12:46:28 PM EHQ-main MSIE 6.0 Windows XP

1/12/2005 12:43:40 PM EHQ-main MSIE 6.0 Windows XP

1/12/2005 12:20:00 PM EHQ-main MSIE 6.0 Windows 2000

1/12/2005 12:16:32 PM EHQ-main MSIE 6.0 Windows 2000

1/12/2005 11:49:36 AM EHQ-main MSIE 6.0 Windows XP

1/12/2005 11:26:50 AM EHQ-main MSIE 6.0 Windows 2000

1 2 3 4 5 6 7 8 9 10 ...

Hits Per Week (Red Bars are from Previous Year)

0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 5 5 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2

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v

Bijlage II: Statistieken oude MIS pagina’s

Statistics for 'EHQ MIS Site'

URL: http://ehqwww.hfdorp.ingr.com/mis/

Webmaster:

Analyzed days: 54

Analyzed weeks: 7

Top 10 OS

Windows 2000 50.8%

Windows XP 45.2%

Unknown 3.2%

Windows NT 0.3%

Mozilla/2.0 3.2%

Mozilla/5.0 0.5%

MSIE 5.01 0.4%

MSIE 4.01 0.3%

Hits Per Page

Main 58.5%

Appl-main 15.2%

Infra 11.3%

Infra-netw 8.4%

Helpdesk 3.6%

Proj-main 1.8%

What-is 0.8%

GP-main 0.3%

Faq 0.1%

EHQ - Europe 69.1%

Unknown 6.3%

EDC - Nijmegen 5.5%

United Kingdom 3.8%

USA 2.4%

Germany 2.3%

Sweden 2.1%

Czech Republic 2.0%

Italy 1.2%

Spain 1.2%

France 0.9%

Norway 0.6%

Belgium 0.4%

Portugal 0.2%

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vi

0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 5 5 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 Hits Log

1/12/2005 10:56:44 AM Main MSIE 6.0 Windows 2000

1/11/2005 6:29:57 PM Appl-main MSIE 6.0 Windows XP

1/11/2005 6:29:55 PM Main MSIE 6.0 Windows XP

1/11/2005 5:15:11 PM Main MSIE 6.0 Windows 2000

1/11/2005 2:40:03 PM Infra-netw MSIE 6.0 Windows XP

1/11/2005 2:40:02 PM Infra MSIE 6.0 Windows XP

1/11/2005 1:45:11 PM Infra MSIE 6.0 Windows XP

1/11/2005 1:39:04 PM Appl-main MSIE 6.0 Windows XP

1/11/2005 10:00:07 AM Main MSIE 6.0 Windows XP

1 2 3 4 5 6 7 8 9 10 ...

Hits Per Hour

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23

Mon Tue Wed Thu Fri Sat

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vii

Bijlage III: Statistieken oude Finance pagina’s

Statistics for 'EHQ Finance'

URL: http://ehqwww.hfdorp.ingr.com/finweb/

Webmaster:

Analyzed days: 54

Analyzed weeks: 7

Top 10 OS

Windows XP 65.3%

Windows 2000 32.1%

Unknown 2.0%

Windows NT 0.5%

Mozilla/2.0 2.0%

Hits Per Page

main 63.2%

COA 16.2%

Fin-manual 8.3%

Exchg-rates 4.3%

Repr. policies 4.3%

COA-upd 2.5%

Preface 1.2%

EHQ - Europe 35.1%

Sweden 18.9%

United Kingdom 13.0%

Germany 7.2%

Unknown 5.9%

Italy 5.4%

Switzerland 3.3%

Poland 2.3%

France 2.1%

EDC - Nijmegen 1.6%

Finland 1.6%

Spain 0.7%

Czech Republic 0.1%

USA 0.1%

Hits Per Hour

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23

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viii

Hits Log

1/12/2005 9:02:59 AM COA MSIE 6.0 Windows XP

1/12/2005 9:02:57 AM main MSIE 6.0 Windows XP

1/11/2005 5:54:01 PM main MSIE 6.0 Windows XP

1/11/2005 2:50:47 PM COA MSIE 6.0 Windows XP

1/11/2005 1:21:08 PM Exchg-rates MSIE 6.0 Windows XP

1/11/2005 1:07:26 PM main MSIE 6.0 Windows 2000

1/11/2005 1:06:39 PM Fin-manual MSIE 6.0 Windows XP

1/11/2005 12:34:02 PM Fin-manual MSIE 6.0 Windows XP

1/10/2005 4:50:56 PM Exchg-rates MSIE 6.0 Windows XP

1 2 3 4 5 6 7 8 9 10 ...

0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 5 5 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2

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ix

Bijlage IV: Statistieken oude HR Pagina’s

Statistics for 'EHQ HR Site'

URL: http://ehqwww.hfdorp.ingr.com/HRWeb/

Webmaster:

Analyzed days: 54

Analyzed weeks: 7

Top 10 OS

Windows XP 59.1%

Windows 2000 39.6%

Unknown 0.8%

Mozilla/2.0 0.8%

Mozilla/5.0 0.5%

MSIE 5.01 0.4%

Hits Per Page

main 39.7%

EELmain 23.7%

Salreview-gl 21.5%

Incent-comp 9.0%

Proc-def 6.1%

EHQ - Europe 29.6%

Unknown 18.6%

EDC - Nijmegen 9.3%

Germany 6.7%

United Kingdom 6.2%

Sweden 5.1%

Spain 4.6%

Italy 3.1%

France 2.9%

Switzerland 2.8%

USA 2.7%

Belgium 2.0%

Czech Republic 2.0%

Poland 1.3%

Norway 0.8%

Denmark 0.5%

Finland 0.4%

Portugal 0.4%

(10)

x

0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 5 5 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 Hits Log

1/12/2005 12:21:46 PM EELmain MSIE 6.0 Windows 2000

1/12/2005 12:19:10 PM EELmain MSIE 6.0 Windows XP

1/12/2005 10:25:05 AM Salreview-gl MSIE 6.0 Windows 2000

1/12/2005 10:19:31 AM EELmain MSIE 6.0 Windows 2000

1/12/2005 10:19:29 AM main MSIE 6.0 Windows 2000

1/12/2005 9:45:55 AM EELmain MSIE 6.0 Windows 2000

1/11/2005 8:21:15 PM Incent-comp MSIE 6.0 Windows 2000

1/11/2005 8:21:03 PM Salreview-gl MSIE 6.0 Windows 2000

1/11/2005 6:33:26 PM Incent-comp MSIE 6.0 Windows XP

1/11/2005 6:29:48 PM Salreview-gl MSIE 6.0 Windows XP

1/11/2005 4:24:42 PM Proc-def MSIE 6.0 Windows XP

1 2 3 4 5 6 7 8 9 10 ...

Hits Per Hour

00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23

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xi

Bijlage V: Resultaten Finance enquête

SURVEY EHQ INTRANET SITE

Report created on: Tuesday, April 19, 2005 4:27:00 PM

This survey is about the EHQ intranet site (http://ehqwww.hfdorp.ingr.com/).

Please note that it is NOT(!!) about the business reporting site!

The survey consists of three parts. Part 1 is about the value of the MIS pages. Part 2 and 3 are about the Finance pages. Part 2 will measure the value of the Finance pages to you and part 3 contains statements about the Finance pages.

The survey contains 18 questions and will take about 20 minutes. Please remember to press the

"Submit" button on the bottom of the page when you are done. Thank you for your time!

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xii

1.How often do you visit the EHQ intranet site approximately? Please check, which applies.

(Almost) never 2 ^14%

Monthly 3 ^21%

Weekly 5 36%

Daily 4 ^29%

2.

Please select your office’s location. (When you scroll down the page after this question, please make sure the correct answer stays selected)

Austria 0 ^0%

Belgium ⁰ ^0%

Czech Republic 2 ^14%

Denmark ⁰ ^0%

Finland ⁰ ^0%

France 1 ^7%

Germany 2 ^14%

Greece ⁰ ^0%

Italy 1 ^7%

Norway ⁰ ^0%

Poland ⁰ ^0%

Portugal ⁰ ^0%

Russia ⁰ ^0%

Spain ⁰ ^0%

Sweden ¹ ^7%

Switzerland ⁰ ^0%

The Netherlands 5 ^36%

United Kingdom 2 ^14%

Other ⁰ ^0%

¹⁴ ^100%

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xiii

Part 1 of 3: Functionality of the MIS pages (http://ehqwww.hfdorp.ingr.com/MIS)

In this question we will present different types of information that are available on the MIS pages.

Please fill out HOW VALUABLE a type of information is for carrying out your job.

3.Technical support:

1 very low

value

2 low value

3 neither low or

high value

4 high value

5 very high

value

N/A

1. Info on how to install programs on your computer ^14%₂ ^0%⁰ ^29%⁴ ^21%³ ^7%¹ ^29%⁴

2. Manuals about software ^7%₁ ^0%0 ^50%7 ^7%1 ^0%0 ^36%5

3. Info about how to connect your pc to Intergraph’s

network (VPN etc.) ^14%² ^0%⁰ ^29%⁴ ^0%⁰ ^21%³ ^36%⁵

4. Virus information ^14%₂ ^0%⁰ ^29%⁴ ^36%⁵ ^0%⁰ ^21%³

5. How to install printers ^7%₁ ^7%1 ^21%3 ^21%3 ^7%1 ^36%5

6. Issue tracking: what is the status of a problem I reported

to MIS? ^14%² ^0%⁰ ^29%⁴ ^14%² ^7%¹ ^36%⁵

4.Info about the usage of business applications

1 very low

value

2 low value

3 neither low or

high value

4 high value

5 very high

value

N/A

1. Financial workflow descriptions (Great Plains) ^14%₂ ^7%1 ^14%2 ^29%4 ^14%2 ^21%3

2. Order administrative workflow descriptions (Great

Plains) ^14%² ^7%¹ ^21%³ ^14%² ^7%¹ ^36%⁵

3. Workflow descriptions in Clarify ^14%₂ ^7%¹ ^14%² ^14%² ^0%⁰ ^50%⁷

5.MIS Policies:

1 very low

value 2 low value

3 neither low or

high value

4 high value

5 very high

value

N/A

1. Corporate usage policy ^14%₂ ^14%² ^21%³ ^29%⁴ ^7%¹ ^14%²

2. Anti virus policy ^21%₃ ^0%⁰ ^14%² ^29%⁴ ^21%³ ^14%²

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3. Background information about MIS (who we are,

what we do) ^21%³ ^21%³ ^14%² ^21%³ ^7%¹ ^14%²

6.Here are some proposed additions. They are not on the current site, but please fill out if this information could be useful to you.

1 very

low value

2 low value

3 neither low

or high value

4 high value

5 very high value

N/A

1. Information about contracts with suppliers of computer equipment. This would give the possibility to influence the purchasing of computer equipment.

7%

1 ^14%² ^36%⁵ ^29%⁴ ^0%⁰ ^14%²

2. Information about licensing agreements for software etc. ^7%₁ ^7%¹ ^29%⁴ ^57%⁸ ^0%⁰ ^0%⁰

3. Information about different versions of software ^14%₂ ^7%¹ ^29%⁴ ^36%⁵ ^0%⁰ ^14%²

7.Which information do you miss on the current MIS site?

2 Responses

Part 2 of 3: Functionality of the FINANCE pages (http://ehqwww.hfdorp.ingr.com/Finweb)

This question is pretty much the same as the previous one, but it is about the Finance pages.

Please fill out if a type of information is valuable to you.

8.Current info:

1 very low

value

2 low value

3 neither low or high

value

4 high value

5 very high

value

N/A

1. Exchange rates ^14%₂ ^7%¹ ^21%³ ^14%² ^43%⁶ ^0%⁰

2. VSOE documents ^8%₁ ^0%0 ^31%4 ^8%1 ^31%4 ^23%3

3. Finance policies ^7%₁ ^0%⁰ ^21%³ ^21%³ ^43%⁶ ^7%¹

4. Chart of Accounts ^0%₀ ^0%⁰ ^14%² ^36%⁵ ^36%⁵ ^14%²

5. Payment procedures ^14%₂ ^7%1 ^21%3 ^29%4 ^14%2 ^14%2

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xv

Oxley) ² ¹ ⁴ ¹ ⁶ ⁰

7. Background info (who we are, what we do) ^21%₃ ^7%¹ ^29%⁴ ^14%² ^21%³ ^7%¹

9.Proposed additions:

1 very low

value

2 low value

3 neither low or

high value

4 high value

5 very high

value

N/A

1. EHQ financial instructions ^0%₀ ^7%¹ ^7%¹ ^64%⁹ ^14%² ^7%¹

2. Who? What? When? (Closing deadlines) ^0%₀ ^7%¹ ^7%¹ ^50%⁷ ^36%⁵ ^0%⁰

3. Frequent Asked Questions (FAQ) with respect to policies ^0%₀ ^8%¹ ^8%¹ ^62%⁸ ^23%³ ^0%⁰

4. Frequent Asked Questions (FAQ) with respect to applications ^0%₀ ^14%² ^21%³ ^43%⁶ ^7%¹ ^14%²

5. Additional workflows (i.e. PA) ^7%₁ ^7%¹ ^21%³ ^36%⁵ ^7%¹ ^21%³

6. Narrative templates (SOX) ^14%₂ ^7%¹ ^14%² ^29%⁴ ^21%³ ^14%²

7. Intergraph financial information (i.e European P&L’s/balance sheets/comparatives)

0%

0 ^15%² ^8%¹ ^46%⁶ ^23%³ ^8%¹

8. Forum where you can discuss with other users(i.e. with respect to

Project accounting, discuss the GAAP) ^7%¹ ^14%² ^36%⁵ ^14%² ^21%³ ^7%¹

10.Which information do you miss on the current Finance site?

1 Responses

Part 3 of 3: Statements about the Finance pages

Please write down whether you agree or disagree to the following statements. They are about the FINANCE pages. Choose any number between 1 (strongly disagree) and 5 (strongly agree).

11.Internal reliability

1 strongly disagree

2 3 4 5

strongly agree

N/A

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xvi

1. The Finance site quickly responds to my requests in a consistent

manner ^0%⁰ ^14%² ^43%⁶ ^29%⁴ ^14%² ^0%⁰

2. The Finance site operates stably in the process of downloading

and uploading information ^0%⁰ ^7%¹ ^36%⁵ ^43%⁶ ^14%² ^0%⁰

3. The Finance site is dependable in general 0%

0 ^14%² ^29%⁴ ^43%⁶ ^14%² ^0%⁰

12.External security

1 strongly disagree

2 3 4 5

strongly agree

N/A

1. The Finance site has strong protection against any

unauthorized attempts from outside ^0%⁰ ^0%⁰ ^31%⁴ ^38%⁵ ^8%¹ ^23%³

2. The Finance site exercises enough precaution to provide a safe

place on the internet ^0%⁰ ^0%⁰ ^23%³ ^46%⁶ ^8%¹ ^23%³

13.Content usefulness

1 strongly disagree

2 3 4 5

strongly agree

N/A

1. The content in the Finance site is accurate 0%

0 ^21%³ ^14%² ^50%⁷ ^14%² ^0%⁰

2. The Finance site contains many valuable contents ^0%₀ ^7%¹ ^36%⁵ ^43%⁶ ^14%² ^0%⁰

3. The information on the Finance site is always up-to-

date ^0%⁰ ^43%⁶ ^21%³ ^36%⁵ ^0%⁰ ^0%⁰

4. Content of the Finance site is reliable ^0%₀ ^15%² ^31%⁴ ^46%⁶ ^8%¹ ^0%⁰

14.Navigation usability (how to go from one point to another)

1 strongly disagree

2 3 4 5

strongly agree

N/A

1. It is easy to identify my current location in the Finance site 7%

1 ^0%⁰ ^43%⁶ ^36%⁵ ^7%¹ ^7%¹

2. It is easy to understand the overall navigation structure of the Finance site

7%

1 ^0%⁰ ^29%⁴ ^50%⁷ ^7%¹ ^7%¹

3. It is easy to navigate the Finance site toward the target point 7%

1 ^0%0 ^36%5 ^43%6 ^7%1 ^7%1

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xvii

1 strongly disagree

2 3 4 5

strongly agree

N/A

1. The Finance site has attractive screen layouts 0%

0 ^14%² ^64%⁹ ^14%² ^0%⁰ ^7%¹

2. I think the information is presented attractively ^7%₁ ^21%³ ^50%⁷ ^14%² ^0%⁰ ^7%¹

16.Feedback

1 strongly disagree

2 3 4 5

strongly agree

N/A

1. I can see who at Hoofddorp is responsible for a

certain page ^7%¹ ^29%⁴ ^36%⁵ ^21%³ ^0%⁰ ^7%¹

2. I know who to contact for feedback about a certain

page ^7%¹ ^14%² ^43%⁶ ^29%⁴ ^0%⁰ ^7%¹

3. Giving feedback to the owner(s) of the site is easy ^7%₁ ^14%² ^36%⁵ ^21%³ ^7%¹ ^14%²

4. I regularly give feedback to the EHQ about the site ^14%₂ ^43%⁶ ^21%³ ^0%⁰ ^0%⁰ ^21%³

17.What do you think are the most important aspects of an intranet site? Please rank these aspects.

1

least important ² ³ ⁴ most important⁵

1. Reliability ^0%₀ ^0%⁰ ^0%⁰ ^43%⁶ ^57%⁸

2. Security ^7%₁ ^14%² ^14%² ^36%⁵ ^29%⁴

3. Content usefulness ^0%₀ ^0%⁰ ^0%⁰ ^21%³ ^79%¹¹

4. Ease of navigation ^0%₀ ^0%⁰ ^29%⁴ ^36%⁵ ^36%⁵

5. Attractiveness of the Finance site ^21%₃ ^7%¹ ^57%⁸ ^7%¹ ^7%¹

18.

Please feel free to add any comments and/or ideas you have with regard to the EHQ intranet site.

4 Responses

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xviii

Thank you for your cooperation! Please press the "submit" button on the bottom of the page to send your answers.

You will be notified soon where and when the results of this survey are published.

No portion of this site may be copied without the express written consent of MarketTools, Inc.

(19)

xix

Bijlage VI: Resultaten MIS enquête

SURVEY INTRANETSITE EHQ MIS

Report created on: Tuesday, April 19, 2005 4:31:00 PM

Welcome! This survey is about the MIS intranet site (http://ehqwww.hfdorp.ingr.com/mis/).

The survey consists of two parts. There are 15 questions.

Part 1 is about how valuable specific information on the current MIS site is to you. With this the value of the intranet site is measured.

Part 2 consists of statements about the MIS site in general. These are meant to measure user satisfaction.

The survey will take about 15 - 20 minutes. Please remember to press the "submit" button at the bottom of the page when you are done. Thanks for your time!

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xx

1.How often do you visit the EHQ intranet site approximately? Please check, which applies.

(Almost) never 11 ^38%

Monthly 3 ^10%

Weekly 6 ^21%

Daily 9 ^31%

2.

Please select your office’s location. (When you scroll down the page after this question, please make sure the correct answer stays selected)

Austria ⁰ 0%

Belgium 0 ^0%

Czech Republic 0 0%

Denmark 0 ^0%

Finland 0 ^0%

France 0 ^0%

Germany 3 10%

Greece 0 ^0%

Italy 0 0%

Norway 0 ^0%

Poland 0 ^0%

Portugal 1 ^3%

Russia ¹ 3%

Spain 4 ^14%

Sweden ¹ 3%

Switzerland ⁰ ^0%

The Netherlands 10 ^34%

United Kingdom 8 ^28%

Other 1 3%

²⁹ ^100%

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xxi

PART 1 OF 2: FUNCTIONALITY OF THE MIS SITE

In the next questions we will present different types of information that are available on the MIS site.

Please fill out HOW VALUABLE a type of information is for carrying out your job.

3. Technical support:

1 very low

value

2 low value

3 neither low or

high value

4 high value

5 very high

value

N/A

1. Info on how to install programs on your computer ^21%₆ ^21%6 ^4%1 ^21%6 ^4%1 ^29%8

2. Manuals about software ^14%₄ ^21%⁶ ^14%⁴ ^14%⁴ ^7%² ^29%⁸

3. Info about how to connect your pc to Intergraph’s

network (VPN etc.) ^11%³ ^11%³ ^11%³ ^29%⁸ ^21%⁶ ^18%⁵

4. Virus information ^14%₄ ^11%3 ^4%1 ^43%12 ^18%5 ^11%3

5. How to install printers ^21%₆ ^32%⁹ ^4%¹ ^11%³ ^7%² ^25%⁷

6. Issue tracking: what is the status of a problem I reported

to MIS? ^25%⁷ ^11%³ ^7%² ^18%⁵ ^7%² ^32%⁹

4. Info about the usage of business applications

1 very low

value

2 low value

3 neither low or

high value

4 high value

5 very high

value

N/A

1. Financial workflow descriptions (Great Plains) ^15%₄ ^15%⁴ ^11%³ ^11%³ ^4%¹ ^44%¹²

2. Order administrative workflow descriptions (Great

Plains) ^11%³ ^11%³ ^19%⁵ ^19%⁵ ^7%² ^33%⁹

3. Workflow descriptions in Clarify ^4%₁ ^29%⁸ ^14%⁴ ^7%² ^14%⁴ ^32%⁹

5. MIS Policies:

1 very low

value

2 low value

3 neither low or

high value

4 high value

5 very high

value

N/A

1. Corporate usage policy ^4%₁ ^21%⁶ ^32%⁹ ^25%⁷ ^14%⁴ ^4%¹

2. Anti virus policy ^4%₁ ^18%⁵ ^29%⁸ ^21%⁶ ^21%⁶ ^7%²

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xxii

3. Background information about MIS (who we are,

what we do) ^11%³ ^14%⁴ ^43%¹² ^18%⁵ ^11%³ ^4%¹

6. Here are some proposed additions. They are not on the current site, but please fill out if this information could be useful to you.

1 very

low value

2 low value

3 neither low

or high value

4 high value

5 very high value

N/A

1. Information about contracts with suppliers of computer equipment. This would give the possibility to influence the purchasing of computer equipment.

21%

6 ^18%⁵ ^14%⁴ ^18%⁵ ^25%⁷ ^4%¹

2. Information about licensing agreements for software etc. ^11%₃ ^11%³ ^14%⁴ ^39%¹¹ ^21%⁶ ^4%¹

3. Information about different versions of software ^4%₁ ^11%³ ^11%³ ^50%¹⁴ ^18%⁵ ^7%²

7. Which information do you miss on the current MIS site?

11 Responses

PART 2/2: STATEMENTS ABOUT THE MIS-SITE

Please write down whether you agree or disagree to the following statements. They are about the MIS site. Choose any number between 1 (strongly disagree) and 5 (strongly agree).

8. Internal reliability

1 strongly disagree

2 3 4 5

strongly agree

N/A

1. The MIS site quickly responds to my requests in a consistent

manner ^4%¹ ^21%⁶ ^25%⁷ ^21%⁶ ^11%³ ^18%⁵

2. The MIS site operates stably in the process of downloading and

uploading information ^4%¹ ^11%³ ^25%⁷ ^25%⁷ ^14%⁴ ^21%⁶

3. The MIS site is dependable in general 0%

0 ^11%³ ^32%⁹ ^32%⁹ ^7%² ^18%⁵