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Contrasting Single Cases with Q: Heavy- versus Non- Use of Mobile Services

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in England. Stakeholders have, however, been exclu-ded from subsequent discussions on management and implementation of the areas and initial research sug-gests they have become disenfranchised and uncertain of the future. Q methodology provides a novel, semi-quantitative approach to revealing stakeholder perspec-tives in this area and was used to assess current percep-tions and acceptance of MPAs in the Devon & Severn region, south-west England. Q surveys were conducted with stakeholders that were actively involved in, or knowledgeable about the MCZ process (n = 24) where they sorted 42 statements into a fixed frequency distri-bution ranging from those ‘least like they think’ to tho-se ‘most like they think’. Centroid analysis revealed 3 factors for interpretation: (1) Pro-conservation, cha-racterised by views that conservation should be prioriti-sed; (2) Pro-fisheries, characterised by concerns that we already have protected areas in place without fully developed management plans and we need to be cer-tain that they work before implementing more; and (3) ‘win-win’, characterised by a belief that MPAs can

meet both fisheries and conservation objectives. Use of the method was successful, with stakeholders who ha-ve already been heavily involha-ved with research expres-sing interest in it compared to more traditional survey techniques, suggesting it could help in cases of sta-keholder fatigue. Full methods and results will be pre-sented, along with the implications of the research for management and policy.

Stephenson has suggested that Q method is of particu-lar relevance for investigating individuals’ subjectivity on a single case basis. Nevertheless this

methodologi-59 CLAIRE GAUZENTE AND

STEPHANIE GAUTTIER

Contrasting Single Cases with Q – Heavy- versus Non- Use of Mobile Services

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cal option is not the most widely implemented in social sciences research. The point we are going to make in this paper is that single cases analysis can be as rich as multi-case analysis. The empirical investigation focu-ses on the use/non-use of mobile services, particularly those available on mobile phones or on small tablets. We contrast the results obtained on two individuals: one is reluctant to use mobile services on her mobile phone and the other would hardly live without his pho-ne. By choosing two opposite cases, and developing ap-propriate conditions of instruction, we can picture a nuanced view of mobile services appropriation. In the domain of technology use and acceptation, Brangier et alii (2010) suggest that two main research traditions coexist: the operational acceptation tradition and the social acceptation tradition. While the first tradition in-sists builds upon ergonomics where the usability, ergo-nomic criteria and model of interaction are central, the second traditional pinpoints the role of social proces-ses that underlie the introduction, creation, use, mis-u-se and abandon of technologies. All themis-u-se approaches are relevant in the case of mobile services. A compli-mentary stance is offered by studies dedicated to the di-gital divide that promote research efforts to technology non use. A growing attention to technology non-adop-tion and non-use is now emerging. Mobile services re-present a growing part of our daily life as it applies to many sectors: education, health, government, compa-nies, and individuals. Yet, research dedicated to mobile internet and services is still scattered (Gerpott and Tho-mas, 2014). The need for a research initiative that

would embrace both use and non-use attitudes and be-haviours appears clearly. The present research intends

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to document both facets by using the single case study approach. The research design explores the subjecti-vity of one non-user of mobile services and mobile in-ternet and the subjectivity of one heavy user. Both par-ticipants were submitted to the same 9 conditions of in-struction. The conditions of instruction were elabora-ted in order to reflect the diversity of mobile services and to gather projective opinion. The q-sample is ba-sed on 29 statements. The contrasting analysis is baba-sed on two separate q-factor analysis. For both cases, three distinct factors are extracted. The heavy user’s subjecti-vity is structured around three dimensions. The first one reflects his vision of mobile services and technolo-gies, the ex-ante and ex-post opinion are on the same factor meaning that the person holds a stable view. In this view, pre-visualisation services, Google glass and future generation are present. For the non-user the per-sonal vision is associated with qr-codes and Google glass. The second view of the heavy user is strictly asso-ciated with m-payment, just as for the non-user. The third view of the heavy-user is associated with qr-co-des. The non-user has a bipolar factor that opposes fu-ture generations’ vision to the parents’one. The mea-ning of each factor will be presented in the full version of the paper.

This paper attends to and addresses the relationship between Q methodology and the current discourse

within the interpretive human sciences with a focus on the cultural dimension in communication studies. Whi-le Q shares some intelWhi-lectual affinity with the so-calWhi-led linguistic/cultural turn, fundamental epistemological and ontological departures position the subjective

61 IRVIN GOLDMAN AND

GUSTAVO SAID

Q methodology as Cultural Practise

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