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Telecom Monitor

Q1 – Q2 2019

This is the report of the Netherlands Authority for Consumers and Markets (ACM) with the market figures of the telecom sector.

Based on data from the most important market participants in the telecom industry, the Telecom Monitor gives an overview of the trends in mobile services, fixed telephony, broadband, television, business network services, and bundles.

The largest market participants in the sector regularly provide ACM with information about their activities for the Telecom Monitor.

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Contents

Mobile

p. 3

Fixed telephony

p. 11

Broadband

p. 22

Business network services

p. 35

Television

p. 41

Bundles

p. 48

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3

Mobile

Retail connections

Op basis van vragen 10_A1_1_1-2-3-4, 10_A1_2_1-2-3-4, 10_A1_3_1-2-3-4, 10_A1_4_1 en 10_B3_1_1-2-3 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Data only mobile connections 570 536 535 523 503 504

M2M 4.477 4.759 5.002 5.456 5.525 6.080

Postpaid MNO 13.758 13.856 14.010 14.078 14.193 14.291

Prepaid MNO 2.804 2.690 2.621 2.534 2.358 2.250

Connections MNVO 4.338 4.428 4.386 4.496 4.418 4.808

Mobile Bundle (data and speech) connections 19.395 19.466 19.470 19.507 19.360 19.786

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4

Mobile

Retail market share based on connections

Op basis van vragen 10_A1_1_1, 10_A1_2_1, 10_A1_3_1, en 10_B3_1_1 van de Telecommonitor

0% 5% 10% 15% 20% 25% 30% 35% 40% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo T-Mobile Tele2 MVNO's

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5

Mobile

Retail revenue of Mobile Network Operators (MNOs)

Op basis van vragen 10_A2_1-2-3-4, 10_A2_2-2-3-4, 10_A2_3-2-3-4, en 10_A2_4-2-3 van de Telecommonitor

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Mobile

Retail volume of voice minutes, data and SMS/text

Op basis van vragen 10_A3_1_1-2-3, 10_A3_2_1-2-3, 10_A3_3_1-2-3, 10_A3_4_1-2-3, en 10_B3_1_1-2-3 van de Telecommonitor

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Mobile

Retail market share based on data consumption

0% 5% 10% 15% 20% 25% 30% 35% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo T-Mobile Tele2 MVNO's

Op basis van vragen 10_A3_1_3, 10_A3_2_3, 10_A3_3_3, 10_A3_4_2, en 10_B3_1_3 van de Telecommonitor

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Mobile

Retail market share based on consumed voice minutes

0% 5% 10% 15% 20% 25% 30% 35% 40% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo T-Mobile Tele2 SP's / overige MVNO's

Op basis van vragen 10_A3_1_1, 10_A3_2_1, 10_A3_3_1, 10_A3_4_1, en 10_B3_1_1 van de Telecommonitor

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Mobile

Wholesale turnover generated from call termination

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Terminating revenues for national non-voice

services € 12.576 € 12.716 € 12.210 € 11.720 € 10.973 € 11.137

Terminating revenues for national voice

services € 23.683 € 23.287 € 21.777 € 23.222 € 23.310 € 23.102

Revenues of services to SP's / MVNO's -€ 5.241 -€ 5.180 -€ 5.175 -€ 5.324 -€ 5.398 -€ 4.871 Terminating revenues for international

services € 2.983 € 3.066 € 2.665 € 2.457 € 2.542 € 2.582 -€ 10.000 -€ 5.000 € 0 € 5.000 € 10.000 € 15.000 € 20.000 € 25.000 € 30.000 € 35.000 € 40.000 € 45.000 x € 1.000

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Op basis van vragen 10_C2_1_1-2-3-4-5 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Volume terminated from abroad 234.408 242.692 209.039 198.205 199.381 213.602

Volume terminated from national networks 3.831.598 3.827.929 3.685.747 3.993.718 3.930.898 4.011.134 0 500.000 1.000.000 1.500.000 2.000.000 2.500.000 3.000.000 3.500.000 4.000.000 4.500.000 M in u te n x 1.00 0

Mobile

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11

Fixed telephony

Retail single connections

Op basis van vragen 20_A1_1_1-2-3-4-5-6 en 20_A1_7_1-2-3-4-5 van de Telecommonitor

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12

Fixed telephony

Retail market share based on single connections

Op basis van vragen 20_A1_1_1-2-3-4-5-6 en 20_A1_7_1-2-3-4-5 van de Telecommonitor

0% 10% 20% 30% 40% 50% 60% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Tele2 Overige

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

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13

Fixed telephony

Retail churn of single connections

Op basis van vragen 20_A2_1_1-2 en 20_A2_7_1-2 van de Telecommonitor

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14

Fixed telephony

Retail turnover PSTN and VoB

Op basis van vragen 20_A3_1_1, 20_A3_1_2, 20_A3_7_1, en 20_A3_7_2 van de Telecommonitor

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15

Fixed telephony

Retail dual connections

Op basis van vragen 20_A1_2_1-2-3-4-5-6, 20_A1_3_1-2-3-4-5-6, en 20_A1_8_1-2-3-4-5 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

ISDN1 and ISDN2 188 173 156 139 120 96

VoB Dual connection 191 196 185 180 177 173

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16

Fixed telephony

Retail market share based on dual connections

Op basis van vragen 20_A1_2_1-2-3-4-5-6, 20_A1_3_1-2-3-4-5-6, en 20_A1_8_1-2-3-4-5 van de Telecommonitor

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Tele2 Overige

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

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17

Fixed telephony

Retail churn of dual connections

Op basis van vragen 20_A2_2_1-2, 20_A2_3_1-2 en 20_A2_8_1-2 van de Telecommonitor

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18

Fixed telephony

Herfindahl Hirschman index

Op basis van vragen 20_A1_1_1-2-3-4-5-6, 20_A1_2_1-2-3-4-5-6, 20_A1_3_1-2-3-4-5-6, 20_A1_4_1-2-3-4-5-6, 20_A1_5_1-2-3-4-5-6, 20_A1_6_1-2-3-4-5-6, 20_A1_7_1-2-3-4-5-6, 20_A1_8_1-2-3-4-5-6 en 20_A1_9_1-2-3-4-5 van de Telecommonitor

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19

Fixed telephony

Retail volume based on voice minutes

Op basis van vragen 20_A4_2_1-2-3-4 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Minutes broadband 2.242.407 2.130.784 2.039.895 2.048.717 1.937.282 1.835.412

Minutes traditional telephony 577.234 519.648 503.312 463.345 428.008 388.327

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Fixed telephony

Retail market share based on voice minutes

0% 10% 20% 30% 40% 50% 60% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Tele2 Overige

Op basis van vragen 20_A4_2_1-2-3-4 van de Telecommonitor

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21

Fixed telephony

Retail turnover per type of traffic

Op basis van vragen 20_A3_11_1-2-3-4 van de Telecommonitor

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22

Broadband

Retail connections per type

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23

Broadband

Retail connections by speed

Op basis van vragen 30_A1_1_1-2-3-4-5, 30_A1_2_1-2-3-4-5, 30_A1_3_1-2-3-4-5, 30_A1_4_1-2-3-4-5, en 30_A1_5_1-2-3-4-5 van de Telecommonitor Snelheid op basis van geadverteerde snelheid

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24

Broadband

Retail DSL-connections by speed

Op basis van vragen 30_A1_1_1-2-3-4-5 en 30_A1_2_1-2-3-4-5 van de Telecommonitor Snelheid op basis van geadverteerde snelheid

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25

Broadband

Retail cable connections by speed

Op basis van vragen 30_A1_3_1-2-3-4-5 van de Telecommonitor Snelheid op basis van geadverteerde snelheid

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26

Broadband

Retail fiber-optic connections by speed

Op basis van vragen 30_A1_4_1-2-3-4-5, en 30_A1_5_1-2-3-4-5 van de Telecommonitor Snelheid op basis van geadverteerde snelheid

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Broadband

Retail market shares based on connections

Op basis van vragen 30_A1_1_1-2-3-4-5, 30_A1_2_1-2-3-4-5, 30_A1_3_1-2-3-4-5, 30_A1_4_1-2-3-4-5, 30_A1_5_1-2-3-4-5, en 30_A1_6_1 van de Telecommonitor 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Tele2 Overig

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

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Broadband

Retail churn based on connections

Op basis van vragen 30_A5_1_1-2, 30_A5_2_1-2, 30_A5_3_1-2, en 30_A5_4_1-2 van de Telecommonitor

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Broadband

Herfindahl Hirschman index based on retail connections

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Broadband

Low-quality WBT-connections

Op basis van vragen 30_B3_1_b-c-d-e en 30_B3_2_1-2-3-4 van de Telecommonitor

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31

Broadband

Market share based on low-quality WBT-connections

Op basis van vragen 30_B3_1_b-c-d-e en 30_B3_2_1-2-3-4 van de Telecommonitor

0% 10% 20% 30% 40% 50% 60% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Tele2 Overige

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN [45 - 50%] [45 - 50%] [40 - 45%] [40 - 45%] [45 - 50%] [45 - 50%] VodafoneZiggo [45 - 50%] [45 - 50%] [50 - 55%] [50 - 55%] [40 - 45%] [40 - 45%]

Tele2 [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]

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Broadband

Unbundled access and external procurement of copper and

fiber-optic (FttH) by alternative providers with KPN

Op basis van vragen 30_B1_1_b-c, 30_B1_2_b-c, en 30_B1_3_b van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Unbundled Local Loop Fiber (FttH) 64 64 63 66 69 71

(Virtual) Unbundled Local Loop Copper 365 359 352 348 337 333

Inkoop actieve glasvezelverbindingen (FttH) 75 77 80 78 80 84

Inkoop actieve koperverbindingen 302 311 328 318 335 352

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Broadband

Homes connected and activated (FttH)

Op basis van vragen 0_A3_1_4 en 30_A1_4_1-2-3-4-5 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Homes connected glasvezel 2.636 2.650 2.655 2.674 2.692 2.728

Homes activated glasvezel 1.179 1.201 1.226 1.259 1.272 1.301

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Broadband

Homes connected to upgraded copper

Op basis van vragen 0_A3_1_4 en 30_A1_4_1-2-3-4-5 van de Telecommonitor

Vanaf de straatkast (SDF) zijn hogere xDSL bandbreedte snelheden (tot 200Mbit/s) leverbaar dan via de wijkcentrale (MDF)

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Homes connected upgraded copper 3.633 3.766 3.885 4.048 4.144 4.246

Homes activated upgraded copper 1.264 1.320 1.405 1.397 1.317 1.344

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Business network services

Retail business fiber-optic connections

Op basis van vragen 30_A2_1_1 van de Telecommonitor Exclusief aansluitingen kleine en regionale marktpartijen

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Retail business active fiber connections 52.756 52.748 53.093 53.706 53.168 54.427 51.000

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36

Business network services

Market share based on retail business fiber-optic

connections

Op basis van vragen 30_A2_1_1 van de Telecommonitor

Aansluitingen kleine en regionale marktpartijen wordt niet meegenomen in het berekenen van het marktaandeel

0% 10% 20% 30% 40% 50% 60% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Tele2 Eurofiber Overig

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Business network services

Wholesale business fiber-optic connections

Op basis van vragen 30_B4_1_1-3, 30_B4_8_1, 30_A2_1_1-2, en 30_A2_4_1 van de Telecommonitor Inclusief schatting aansluitingen kleine en regionale marktpartijen

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

ODF (FttO) connections 89.512 91.592 91.970 93.188 93.833 95.907

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Business network services

Wholesale market share based on business fiber-optic

connections

Op basis van vragen 30_B4_1_1-3, 30_B4_8_1, 30, 30_A2_1_1-2, en 30_A2_4_1 van de Telecommonitor *Marktaandeel kleine en regionale marktpartijen zijn geschat op 10% (zie marktanalyse ODF-Access (FttO))

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Tele2 Eurofiber Overig Kleine en regionale marktpartijen

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2 Eurofiber [20 - 25%] [20 - 25%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] Ziggo [5 - 10%] [10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%] KPN [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [35 - 40%] Tele2 [0 - 5%] [5 - 10%] [5 - 10%] [5 - 10%] [0 - 5%] [5 - 10%] Overig [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%]

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39

Business network services

Wholesale HKWBT and leased lines

Op basis van vragen 30_A2_4_1, 30_B2_1_b-c-d, 30_B2_2_1-2-3, 30_B4_3_b-c-d-e, 30_B4_4_1-2-3-4, 30_B4_6_b-c, 30_B4_7_1-2 en 30_B4_8_1 van de Telecommonitor. De cijfers zijn gebaseerd op de marktafbakening die volgt uit het marktanalysebesluit HKWBT/HL 2012.

(40)

40

Business network services

Wholesale market share of HKWBT and leased lines

Op basis van vragen 30_A2_4_1, 30_B2_1_b-c-d, 30_B2_2_1-2-3, 30_B4_3_b-c-d-e, 30_B4_4_1-2-3-4, 30_B4_6_b-c, 30_B4_7_1-2 en 30_B4_8_1 van de Telecommonitor. De cijfers zijn gebaseerd op de marktafbakening die volgt uit het marktanalysebesluit HKWBT/HL 2012

0% 10% 20% 30% 40% 50% 60% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Tele2 Eurofiber Overig

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41

Television

Retail subscriptions per connection type

Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, en 40_A1_4_1-2-3-4 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Digitale platforms (DSL, Digitenne, Satelliet) 2.392 2.369 2.344 2.329 2.302 2.270

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Television

Digitalization of television subscriptions

Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, en 40_A1_4_1-2-3-4 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Digital 3.335 3.333 3.325 3.322 3.309 3.293

Analogue and Digital 3.706 3.714 3.737 3.739 3.741 3.736

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Television

Retail market shares based on subscriptions

Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, en 40_A1_4_1-2-3-4 van de Telecommonitor

0% 10% 20% 30% 40% 50% 60% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Overige aanbieders

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN [30 - 35%] [30 - 35%] [30 - 35%] [35 - 40%] [35 - 40%] [30 - 35%]

VodafoneZiggo [50 - 55%] [50 - 55%] [50 - 55%] [50 - 55%] [50 - 55%] [50 - 55%]

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Television

Retail churn of television subscriptions

Op basis van vragen 40_A2_1_1-2, 40_A2_2_1-2, 40_A2_3_1-2, 40_A2_4_1-2, 40_A2_5_1-2 en 40_A2_6_1-2 van de Telecommonitor

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45

Television

Retail turnover of radio/tv subscriptions

Op basis van vragen 40_A3_1_1-2-3, 40_A3_2_1-2-3, 40_A3_3_1-2, 40_A2_4_1-2 en 40_A2_5_1-2-3 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Non-cable providers aggregated € 147.838 € 148.453 € 147.853 € 146.601 € 146.519 € 147.263 Cable providers aggregated € 296.530 € 289.326 € 289.941 € 268.751 € 284.058 € 278.621

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46

Television

Herfindahl-Hirschman Index

Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, en 40_A1_4_1-2-3-4 van de Telecommonitor

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Television

Homes passed and cable penetration level

Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, en 40_A1_4_1-2-3-4 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Penetration rate cable 54% 54% 54% 53% 53% 53%

Homes passed cable 7.854 7.859 7.887 7.905 7.830 7.844

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Bundles

Retail connections of bundles

Op basis van vragen 50_A1_1_1-2-3-5-6, 50_A1_2_1-2-3-4, en 50_A1_3_1 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Vast-mobiel 2.267 2.328 2.397 2.484 2.558 2.570

Triple play (vast) 2.842 2.780 2.700 2.605 2.482 2.466

Dual play (vast) 1.578 1.621 1.701 1.759 1.812 1.923

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Bundles

Retail market share of bundles

Op basis van vragen 50_A1_1_1-2-3-4-5-6, 50_A1_2_1-1-2-3-4, en 50_A1_3_1 van de Telecommonitor

0% 10% 20% 30% 40% 50% 60% 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN VodafoneZiggo Tele2 Overige

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

KPN

[35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%]

VodafoneZiggo

[45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%]

Tele2

[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]

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Bundles

Retail connections with broadband

Op basis van vragen 30_A1_1_1-2-3-4-5, 30_A1_2_1-2-3-4-5, 30_A1_3_1-2-3-4-5, 30_A1_4_1-2-3-4-5, 30_A1_5_1-2-3-4-5, 50_A1_1_1-4-5, 50_A1_2_1-2-4, en 50_A1_3_1 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Broadband in vast-mobiel 31% 32% 32% 34% 35% 35%

Broadband in triple play 39% 38% 37% 35% 34% 33%

Broadband in dual play 21% 22% 23% 24% 24% 26%

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Bundles

Retail connections with television

Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, 40_A1_4_1-2-3-4, 50_A1_1_1-2-3, 50_A1_2_1-3, en 50_A1_3_1 van de Telecommonitor

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Bundles

Retail connections with fixed telephony

Op basis van vragen 20_A1_1_1-2-3-4-5-6, 20_A1_7_1-2-3-4-5 , 50_A1_1_2-4-6, 50_A1_2_1-3-4, en 50_A1_3_1 van de Telecommonitor

2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

Fixed telephony in quad play 29% 30% 31% 32% 33% 34%

Fixed telephony in triple play 47% 46% 45% 44% 43% 43%

Fixed telephony in dual play 8% 7% 8% 8% 8% 10%

Fixed telephony only 16% 16% 16% 16% 16% 13%

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Interviewed market participants

Data is provided per market by the below market participants

General Mobile Fixed telephony

AT&T MTTM KPN AT&T T-Mobile

BT Pretium T-Mobile BT Verizon

CAIW Stipte VodafoneZiggo CAIW VodafoneZiggo

CanalDigitaal Tele2 Tele2 CanalDigitaal

CIF T-Mobile Colt

Cogas Verizon Delta

Colt VodafoneZiggo KPN

Delta MTTM

Easynet Pretium

Eurofiber Stipte

KPN Tele2

Broadband and network services Television Bundles

AT&T KPN CAIW CAIW VodafoneZiggo

BT Tele2 CanalDigitaal CanalDigitaal

CAIW T-Mobile Cogas Cogas

CanalDigitaal Verizon Delta Delta

Colt VodafoneZiggo KPN KPN

Delta Tele2 Stipte

Easynet T-Mobile Tele2

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Assessment of the cost of providing mobile telecom services in the EU/EEA countries – SMART 2017/0091

The results of this worksheet are consolidated in worksheet "6G CALC RES GEO" and then used to calculate the total costs of the network in block 7.. 2018© Axon

Assessment of the cost of providing mobile telecom services in the EU/EEA countries – SMART 2017/0091

This is, the model takes into consideration the total traffic per access technology from the drivers defined and divides it by the capacity of a site (including all the

Aantal aansluitingen x 1.000

Based on data from the most important market participants in the telecom industry, the Telecom Monitor gives an overview of the trends in mobile services, fixed telephony,

Consumer Preferences in the Telecom Industry: Understanding the Perception of Youth

Smartphone brand, telecom brand, subscription fee, price promotion and additional services have significant effects on the consumer preferences of youth for mobile

Consumer preferences in the Telecom Industry:

>   What are the effects of different product and service characteristics for youth on consumer preferences in the consumer mobile