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Contributing to the Heat Transition of the Netherlands:

The Key Factors for an Operational Aquathermic

Community-Based Initiative

Bachelor Thesis - Future Planet Studies, Future Society

Student: Peer Moens

Student Number: 12377562

Tutor(s): Jannes Willems & Rosa van Schaick

Course: Bachelor Project Future Planet Studies

Date & Place: May 2021, Amsterdam

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Acknowledgements:

Throughout the writing of this thesis I have received a great deal of support and assistance.

I would first like to thank my supervisors, Jannes Willems & Rosa van Schaick, for

their expertise and feedback on all of my work. Also, their quick reactions to my questions

via Canvas were very much appreciated. I am opinionated that your feedback has helped my

thesis to reach a higher level.

A big thank you goes out to the interviewees that helped me gain insights in the

results of my research. Thank you for your time and expertise on the subject and for being so

kind to help out a student in search for information.

A special thanks goes out to my physics teacher, Bertho Driever, who has explained

the laws of physics to me, making sure that I could start my study at the University of

Amsterdam. Without his clear way of teaching I would not have been able to even start the

study.

I would also like to thank my parents and little brother for introducing me to the topic

of aquathermics and their support during the writing process. Thank you for letting me make

my own choices throughout my life, even though some of them might not have been the most

convenient.

A small thank you goes out to my fellow students Ernst Koppen and Dani Sucahyo.

You have made my time as a Future Planet Student a lot more fun. Thank you for the

sarcastic comments and fun MP nights.

Last, I would like to acknowledge the help, love and support of my girlfriend who has

helped me through the whole process of writing my thesis and beyond. Your positivity has

made me a better person over the last couple of years.

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Abstract

The Netherlands have stated the goal to become a carbon-neutral country in 2050. To

accomplish this, an energy-transition is required. In finding alternatives for natural gas to heat

houses and other buildings, aquathermal energy was mentioned as one of the options in the

Energy Agenda of the Netherlands in 2016. In the literature on energy-transitions,

community-based initiatives (CBI) have been applauded for their innovativeness and

problem-solving capacity, yet aquathermic CBIs have been an under researched field leaving

a research gap. In this thesis, the main factors that contribute to a realized and operational

aquathermic CBI were analyzed with the help of a qualitative case-study research. Seven

interviews were conducted with diverse actors and existing data was used as background

information. Codes were formulated corresponding with the created categories explaining the

main concepts of the research. These codes were linked to the answers of the interviewees,

using the program Atlas TI. This gave an insight into possible contradictions and similarities

within the answers on the same category. The key results of the research show that the most

important factors to achieve an operational aquathermic CBI are acquiring the financial

resources to complete a project, assembling the needed 70% of support base to ensure a heat

transition and possessing a variety of expertise and perseverance within the core group of the

initiative. It is concluded that if aquathermic CBIs are desired to play a role within the heat

transition, the options to acquire financial resources must become more numerous and new

initiatives must learn from their predecessors in order to not repeat the same mistakes.

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Table of Contents

Abstract

3

1. Introduction

6

1.1 Research Question

8

1.2 Thesis Structure

8

2. Theoretical Framework

10

2.1 Research on Aquathermics

10

2.1.1 Spatial Risks

11

2.1.2 Technical Risks

12

2.1.3 Reduced Customer Reach Risks

12

2.1.4 Financial Risks

13

2.2 Research on Energy Transition-Based CBIs

14

2.2.1 Organizational Capacity

16

2.2.2 Financial Capacity

16

2.2.3 Social Capital

17

2.2.3.1 Bonding Social Capital

18

2.2.3.2 Linking Social Capital

18

2.2.4 Leadership

18

2.2.4.1 Transformational Leadership

18

2.2.4.2 Boundary Spanning Leadership

19

3. Research Method

22

3.1 CBI Ketelhuis WG

22

3.2 Measurement of Variables

24

3.2.1 Risks for Aquathermic Projects

24

3.2.1.1 Spatial

24

3.2.1.2 Technical

24

3.2.1.3 Reduced Customer Reach

24

3.2.1.4 Financial

25

3.2.2 Realizing an Operational CBI

25

3.2.2.1 Organizational Capacity

25

3.2.2.2 Financial Capital

25

3.2.2.3 Social Capital

26

3.2.2.4 Leadership

26

3.3 Data Collection

26

3.3.1 Interviews

26

3.3.2 Existing Data

28

3.3.3 Data Handling

28

3.3.4 Data Analysis

28

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4. Results

30

4.1 The Risks of an Aquathermic Project

30

4.1.1 The Spatial Risks

30

4.1.2 The Technical Risks

30

4.1.3 The Reduced Customer Risks

32

4.1.4 The Financial Risks

32

4.2 Becoming an Operational CBI

33

4.2.1 The Role of Organizational Capacity

33

4.2.2 The Role of Financial Capital

34

4.2.3 The Role of Social Capital

35

4.2.4 The Role of Leadership

35

4.3 How to Interpret These Results

36

4.4 The Implications of the Results

37

5. Conclusion/Discussion

40

5.1 Limitations & Recommendations

41

6. Bibliography

42

7. Appendix

49

7.1 Appendix 1, Figures

49

7.2 Appendix 2, Tables

52

7.3 Appendix 3, Interviews

57

7.3.1 Interview 1, Waternet

57

7.3.2 Interview 2, Architect of Buildings on the WG-terrain

70

7.3.3 Interview 3, Initiator Ketelhuis WG

77

7.3.4 Interview 4, Stowa

84

7.3.5 Interview 5, Netwerk Aquathermie

92

7.3.6 Interview 6, Eteck Energie

101

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1. Introduction

Due to earthquakes resulting from the extraction of natural gas in the North of the

Netherlands, the Dutch government decided to quit this way of energy supply in 2018

(Ministerie van Economische Zaken, 2019). This decision has consequences for the way that

houses and other buildings are heated in the Netherlands as historically natural gas has been

used (Van Thienen-Visser & Breunesse, 2015). A heat transition is therefore needed.

Especially because, in the Energy Agenda of 2016, the Dutch government has outspoken its

aim to become a carbon-neutral country by 2050 (Ministerie van Economische Zaken, 2016).

One of the options to replace gas as a heat source is aquathermics. In 2015

aquathermal energy was mentioned as one of the alternatives for sustainable heating of

houses (Horowitz, 2016). With aquathermics, warmth is extracted from water to heat

buildings (CE Delft, 2018). According to Waternet, aquathermal energy has the potential to

heat up to 60% of the buildings in the Netherlands’ largest city: Amsterdam (Het Parool 1,

2020). Yet some scholars are cautious on its potential and state that in theory the potential is

large, but the practical results have been lacking (Brolsma et al., 2013; Khan, Kalair, Abas &

Haider, 2017; Zhang, Baeyens, Caceres, Degreve & Lv, 2016). The use of aquathermics is not

nonexistent in the Netherlands as there are numerous examples of aquathermal projects. An

overview of the registered projects with the Network Aquathermal Energy (NAT) is visible in

figure 1. Most of these existing examples of aquathermics have been initiated by water or

energy companies. Yet, there is another kind of initiative that has been investigating the

option to use aquathermal energy as a heat source.

Figure 1: Overview of aquathermal projects in The Netherlands.

TEO=Thermal Energy from Surface Water TEA=Thermal Energy from Wastewater TED=Thermal Energy from Drinking Water Source: Netwerk Aquathermie (NAT)

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Within the desired heat transition of the Netherlands, community-based energy

transition initiatives (CBIs) can possibly play a role. The focus of these bottom-up initiatives

is to reduce carbon-emissions and stimulate other forms of energy (Seyfang et al., 2013;

Akizu et al., 2018). Herewith, they can contribute to national policy objectives, such as a

carbon-neutral Netherlands (Rogers et al., 2008; Bomberg & McEwen, 2012). Their

environmental advantage is not the sole positive consequence, as there are often social and

economical results derived from them as well (Akizu et al., 2018). Members of CBIs are

often motivated by the social bonds that are created through them, leading to a strong local

coherence (Goedkoop, 2021), but for CBIs to become economically profitable, government

support is essential as it can provide financial and supportive resources (Akizu et al., 2018;

Igalla, Edelenbos & van Meerkerk, 2020). CBIs have been applauded for their

problem-solving dimension as well as their innovativeness in the scientific world (Edelenbos

& van Meerkerk, 2016; Torfing, Sørensen & Røiseland, 2019). These are two aspects that can

prove useful in the heat-transition of the Netherlands. However, there are still some doubts

among scholars regarding their actual scale and impact (Brandsen, Trommel & Verschuere,

2017). Furthermore, there is a research gap on the factors that explain the performance of a

CBI and its potential (Igalla, Edelenbos & van Meerkerk, 2020) as well as explaining its

success or failure (Edelenbos et al., 2020).

Although this thesis builds on the work of other scholars on CBIs, research on

aquathermic CBIs is relatively non-existent. More research is therefore needed in order to

estimate its role in the desired energy transition of the Netherlands.

This research will map the essential factors for an aquathermal CBIs in order to

achieve a realized and operational project. There will be special attention for a developing

aquathermic CBI, based in Amsterdam, The Netherlands; the Ketelhuis Wilhelmina Gasthuis

(WG). The potential of this initiative has been recognized by the Dutch government as well

as several private actors in the form of financial support and will therefore serve as an

interesting case study within this thesis. Additionally, with the help of the Ketelhuis WG

case-study, this research can be an example for other CBIs, aiming to mitigate climate change

by switching from gas to an alternative heat source. In the upcoming part, the main research

question will be introduced, as will the corresponding subquestions.

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1.1 Research Question

With the research gap on aquathermic CBIs and the factors that explain their potential and

feasibility in mind, the following main research question was formulated:

“What are the factors that explain the feasibility of an aquathermic CBI in the Netherlands?”

As it is stated that aquathermal energy and its potential are under researched fields,

more research needs to be conducted on the feasibility of aquathermic projects. The second

sub-question will therefore regard this subject:

“What are the factors that explain the risk profile of an aquathermal energy project?”

Furthermore, to answer the main research question, the relevant factors for an energy

transition-based CBI will be selected and operationalized. The corresponding subquestion to

this part of the research will be:

‘What are the factors that explain the feasibility of an operational energy transition-based

CBI?”.

1.2 Thesis Structure

The structure of the thesis will be as follows: first, the theoretical framework will be

established in order to introduce the main concepts of the research question as well as the

corresponding relevant existing theories and the indicators to measure them. Both

aquathermal energy and CBIs will be discussed in this part. These will be visualized in a

conceptual framework model.

Subsequently, a qualitative case-study research method including interviews and

existing data will be introduced. Furthermore, it will be explained how the indicators as

formulated in the theoretical framework can be measured in practice. Moreover, how the

analysis was performed will be explained.

After introducing the method of this research, the results of the analysis of the

interviews will be discussed per concept. Moreover, potential points of agreement or

disagreement among the interviewees will be mentioned.

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Finally, a conclusion will be formulated for the sub questions as well as the main

research question. Furthermore, potential shortcomings of the research and recommendations

for future research will be elaborated.

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2. Theoretical Framework

In this part the theories regarding the main concepts of the research question will be

discussed. Additionally, their relevance for this research will be explained and a visualization

of the categories with their links to the main concepts of the research will be introduced.

2.1 Research on Aquathermics

Thermal energy and its potential has been a research field since the 19th century (Truesdell,

2013), yet aquathermal energy has not received the same attention as other forms (CE Delft,

2018). Rather the focus has been on solar energy (Garg, Mullick & Bhargava, 2012) and

geothermal energy (Tester et al., 2006), causing aquathermal energy to be underexposed. One

of the reasons for this can be found in the fact that although the technique has been used for

over 30 years in the Netherlands, the term ‘aquathermics’ only came into existence in the

Paris Climate Agreement of 2015. Before this, it was often mentioned as ‘thermal energy

from surface water’, which now is one of the forms of aquathermics besides thermal energy

from wastewater and drinking water. Although it might be considered as a relatively new

technique, it has been proven to be a mature and functional alternative compared to gas (CE

Delft, 2018). Its potential is considerable as aquathermal energy is said to have the potential

to meet 40% of the demand of heating buildings in the Netherlands (CE Delft, 2018) and

herewith help to achieve a carbon-neutral Netherlands.

The technical aspect of the CBI works as follows: during the summer, heat is

extracted from the surface water through a heat exchanger. Subsequently, this heat is stored in

the soil to be used during the winter in a heat/cold storage. To ensure that this heat reaches

the operating temperature to heat houses, a heat pump, driven by electric energy, is installed

(ECW, 2020). The better a house is insulated, the less electricity is needed to assure the

sufficient operating temperature. This makes aquathermics less suitable for poorly insulated

construction and better for well insulated construction (Villasmil, Fischer & Worlischek,

2019). To ensure that the residents receive the heat, a heat network with the required piping is

installed (ECW, 2020). A schematic overview of an aquathermic system can be seen in figure

2.

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Figure 2: Schematic overview of surface water aquathermics. On the left, the situation in the summer, on the right the situation in the winter. Source: ECW (2020).

The main advantage of aquathermics as an alternative for natural gas, is that it emits

less GHG emissions (CE Delft, 2018) as is the goal set in the Energy Agenda (2017) and the

Paris Agreement (2015). Furthermore, aquathermic projects could result in an improved

water quality, since extracting heat from water could lead to less (blue) algae growth,

botulism and an increased level of oxygen (Kleiwegt & de Coo, 2018). But the technique also

entails some risks. These are summarized in table 1 and will be discussed in the upcoming

part.

2.1.1 Spatial Risks

The first treated risk will be spatially oriented. With aquathermic projects, it is important that

the distance between the end users is small, as it will reduce the costs that need to be made in

creating the infrastructure for an aquathermic system (Ng, 2007). For the same reason, it is

important that the distance from the aquathermic source to the end user is as small as possible

(Kleiwegt & de Coo, 2018). These two spatial risks have an overlap with the financial risks

of an aquathermic project, which will be mentioned in the subchapter ‘financial risks’. There

are varying opinions on the maximum distance between the aquathermic source and the

customer for the system to function (Hassan, Kornitski & Jokiranta, 2009). Since an

aquathermic system makes use of a low temperature net, meaning that heat loss during

transportation will be minor (Van der Ven, 1893), some say that the temperature loss will be

negligible, yet others say that the temperature loss will increase with the distance that the heat

has to cover from the source to the end user and the heat loss is depending on the quality of

the used pipes (TKI Urban Energy, N.D.).

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2.1.2 Technical Risks

With every project there is the risk of failure of equipment as these are inherent to

complicated installations such as an aquathermic system (Brummer, 2018). Furthermore,

other technical risks of an aquathermic CBI include infrastructural risks.

The infrastructural risk applies mostly to existing buildings switching from gas to

aquathermal energy. Changes in the existing infrastructure need to be made in order to ensure

a working system as aquathermal energy cannot make use of the same piping of natural gas

(Shabgard, Bergman, Sharifi & Faghri, 2010). Yet, for these constructions, not all streets

might have the required width to execute the required construction and in some cases the

street network might already be filled with piping for electricity, sewers and gas, leaving no

room for an aquathermic system (Vos de Wael & Glerum, 2012). For new buildings this is

less of a problem, since no existing pipes need to be replaced and the aquathermal system can

be the first to be constructed. Furthermore, making changes to the existing infrastructure is

costly and time consuming and will add to the financial difficulty of a business case.

Another technical risk that is often mentioned in the scientific literature is the

insulation risk (CE Delft, 2018; Villasmil, Fischer & Worlitschek, 2019). Because

aquathermics makes use of a low temperature heat network, a well insulated building or

home is important for the efficiency of the technique (Kleiwegt & de Coo, 2018). In the

Netherlands there are five different insulation labels ranking from best (A++++) to worst (G)

(Brounen & Kok, 2011). A label A or B is desirable when using an aquathermal energy

system (Kleiwegt & de Coo, 2018). The year of construction of a building does not always

say something about the insulation label, yet it has been stated that older buildings tend to

have a worse insulation label than newly built constructions (Moe, 2014; Kaandorp & Pessoa,

2020). This is partly due to the fact that for houses built before 1975 insulation was not a

requirement (Woonbewust, 2021).

2.1.3 Reduced Customer Reach Risks

Since the The Netherlands has aimed to be carbon-neutral in 2050 (Energieagenda, 2016), it

is the expectation that there will be a focus on energy saving in the future (Lancee, 2019). It

is therefore expected that the purchased heat per household or company will be lower in the

future compared with today, which will have an effect on the future revenues for the initiative

takers of aquathermic projects as well as heat suppliers (Kleiwegt & de Coo, 2018). This risk

will be defined as the reduced customer risk.

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2.1.4 Financial Risks

The financial problems that apply for energy-transition CBIs in general also apply for

aquathermal systems (Dincer & Rosen, 2002). Creating an operational aquathermic system is

expensive (Khan, Rasul & Khan, 2004) and requires financing. Starting capital is therefore

required in order to finance the aquathermic installation. For water and energy companies this

is less of a problem than for CBIs, due to their financial vigor and possibilities (Van

Middelkoop, Van Polen, Holtkamp & Bonnerman, 2018). For CBIs, acquiring this financial

capital has proven to be difficult (Dincer & Rosen, 2002).

As explained in the spatial risks section, the more piping is installed, the more

expensive a project will be. Therefore for initiators, to reduce the financial risks, a densely

populated area is usually favored over a sparsely populated area. When installing the

aquathermic system, speed and certainty are important factors for the risk profile and

feasibility of a project, as they decrease the financial risks for an operation (Kleiwegt & de

Coo, 2018), yet there is always the undesired opportunity that financiers withdraw their

financial support in the middle of the process, due to their own reasons (Kleiwegt & de Coo,

2018).

Another technical risk worth mentioning is the amount of customers for a project.

They will account for the revenues that are needed to recoup the investment. If a big group of

residents prefers to find individual solutions to heat their houses, the financial revenues for an

initiative will not be sufficient to recover the made expenses.

Now that the risks of an aquathermic project have been summarized and can be found

in table 1, the following part will cover the factors that explain the feasibility of a CBI.

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Risks of aquathermic

projects

Indicators

Values

Spatial

1) Building Density of the

Customer Area

2) Distance from

Customers to the Source

1) Residents/Km2

2) Max Distance from

Potential Customer

to the Aquathermic

Source

Technical

1) Possible Technical

Failures of the

Aquathermic System

2) Modifications to the

Existing Infrastructure

3) Insulation of the

Building

1) Analyzing Possible

Technical Failures in

the Aquathermic

System

2) Planned

Modifications in the

Infrastructure

3) Analyzing the

Insulation Value of

the Buildings

Reduced Customer

Reach

1) Consideration of

‘Decres’ (Reduction of

Demand per Customer)

1) Discussing Future

Risk of a Reduced

Demand per

Customer

2) Future Revenues for

Aquathermics

Financial

1) Starting Capital

2) Customer Amount

1) The Amount of

Financial Starting

Capital

2) The Amount of

Future Customers

Table 1: Operationalization of potential risks of aquathermic projects. Source: Kleiwegt & de Coo (2018).

2.2 Research on Energy Transition-Based CBIs

Although the Netherlands was one of the first countries worldwide to implement transition

management in 2001 (Loorbach, 2007; Rotmans, Kemp & van Asselt, 2001), the country is

currently falling behind compared to other European countries regarding decarbonization

(Corselli-Nordblad, Allen & Sturc, 2012), due to a strong fossil fuel regime in which

incumbent actors have maintained a dominant role (Kern & Smith, 2008; Van der Loo &

Loorbach, 2012). This is in line with the assumption of transition literature that regimes are

generally robust to change (Grin, Rotmans & Schot, 2011). External shocks, innovative

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bottom-up initiatives and internal structural problems can destabilize in place regimes and

force openings for change (Turnheim & Geels, 2012; Verbong & Loorbach, 2012). It is in the

opportunity to create regime change by innovative bottom-up initiatives that CBIs play a role.

CBIs are situated in the niche-innovations category of the three-layered multi-perspective

level theory, as visualized in figure 3. To create a change in the regime (the current structures

and practices), niche innovations are

needed together with pressure from the

existing landscape (broader contextual

developments) to create openings in

the regime in place (Geels, 2002).

Figure 3: Overview of the Multi-Level Perspective theory. Source: Geels (2002)

To define a CBI, the definition of Igalla, Edelenbos & van Meerkerk (2020) will be used: ‘a

form of self-organization in which citizens mobilize resources to collectively define and carry

out projects aimed at providing public goods or services for their community’. To analyze the

chances of becoming a realized and operating initiative, four factors were selected, drawing

on the work on the performance of community-based initiatives of Igalla, Edelenbos & van

Meerkerk (2020). These four factors, namely organizational capacity, financial capacity,

social capacity and leadership were found to be suited to fit the profile of aquathermic CBIs

and especially the case study on the Ketelhuis WG. The four selected factors, their different

forms (indicators) and how they are measurable in practice (values) are summarized in table

2. In the next part, they will be discussed individually in order to get a full overview of their

meaning, starting with organizational capacity.

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2.2.1 Organizational Capacity

For this research, the definition of Eisinger (2002) of organizational capacity will be used:

‘The ability of an organization to fulfill its mission’. For a CBI, the organizational capacity

consists of two features: human and financial resources.

Human resources consist of the amount of volunteers that participate in a CBI as well

as the variety of expertise among the volunteers. Their role is essential because CBIs often

operate on a voluntary basis. With the help of volunteers, the total resource amount, time and

energy of a CBI is increased and the desired outcome becomes more realistic (Nov, Anderson

& Arazy, 2010). The variety of expertise among volunteers is important as multiple

knowledge fields are required as a CBI evolves. As an initiative gets bigger and more serious,

it will start to become a business rather than a CBI (Smith, Fressoli & Thomas, 2014).

Therefore, one specific kind of knowledge is not sufficient to become an operating project

(Martiskainen, 2017). As an example, if hypothetically all volunteers of a CBI have technical

knowledge, yet none possess knowledge on communication and marketing, the initiative has

a small chance of becoming successful.

Second, financial resources are required to realize a complete project. Moreover, they

are necessary to pay bills, services, mobilize new volunteers and communication and public

disposure (Foster-Fishman et al., 2001; Healey, 2015). Although this factor may seem

overlapping with the upcoming category ‘financial capacity’, the main difference is that the

financial resources part within the organizational capacity subchapter is about the skill of

acquiring financial resources and not the financial resources themselves. This skill of

acquiring financial capital is seen as essential for CBIs (Smith & Stirling, 2018).

2.2.2 Financial Capacity

To define financial support in a simple manner, it is the money provided to enable an

organization, or in this case a CBI, to continue. Often, the amount of different sources of

income is intertwined with the chances of becoming a successful CBI (Sharir & Lerner,

2006), yet one of the problems for many CBIs is actually acquiring these financial resources

(Bailey, 2012; Van der Schoor & Scholtens, 2015). For aquathermic CBIs, although a part is

occasionally filled with subsidies from the government, this is no exception. Their income

can originate from loans, donations, sponsoring or funding. Furthermore, to gain revenue,

registration fees and selling products are ways for a CBI to earn some extra financial

resources (Bailey, 2012). In this research, two options to finance the often existing budget

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gap are considered: public financial support and private financial support, as these can

account for the biggest amounts of financial support.

Public financial support, deriving from municipal, regional, national or international

level is essential if a CBI wants to succeed (Dale & Newman, 2010; Healey, 2015). Although

it may seem contradictory, as they operate in the public domain, CBIs are dependent on how

the local government reacts to their initiative (Brandsen, Trommel & Verschuere, 2017).

Also, government support is useful to gain assets and to show volunteers that their initiative

has potential (Bailey, 2012).

Private sector support can also be an option for a CBI in need of financial resources.

Yet, in practice there are few examples to be found of private actors financing CBIs

(Hargreaves, Hielscher, Seyfang & Smith, 2013). This can have diverse reasons. The amount

of money needed to fund a realized aquathermic project is often too high for green NGOs

(Seyfang, Hielscher, Hargreaves, Martiskainen & Smith, 2014) and banks are not too eager to

finance aquathermic CBIs as it is a relatively new technique, which is considered as an

uncertain factor. Moreover, the return of investment is considered as too unsure (Mirzania,

Ford, Andrews, Ofori & Maidment, 2019) and they are unwilling to loan money to an

organization with an unclear legal form (Urban & Wójcik, 2019).

2.2.3 Social Capital

For this research the definition for ‘social capital’ of Putnam (1995) will be used as it relates

to the functioning and performance of a CBI: ‘features of social life (networks, norms and

trust) that enable participants to act together more effectively to pursue shared objectives’.

Because CBIs often have limited availability of financial resources, they partly rely on social

capital for their success (Newman et al., 2008). Within social capital, two distinctions will be

made: bonding and linking social capital as they have different, yet both relevant, social

dimensions within aquathermic CBIs. First, bonding social capital will be explained,

followed by linking social capital.

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2.2.3.1 Bonding Social Capital

To explain bonding social capital, the definition of Szreter & Woolcock (2004) is

used: ‘trusting and cooperative relations between members of a network who see themselves

as being similar, in terms of their social identity’. In a CBI, usually the core group exists out

of persons that see their social identity as being similar (Newman et al., 2008). Dietz, Ostrom

& Stern (2003) state that bonding social capital is extremely important in community

organizing and is often found in the core group of a CBI.

2.2.3.2 Linking Social Capital

If multiple actors know themselves to be unequal in their power and access to resources, but

decide to exchange ties, it is called linking social capital (Szreter, 2002). These are ties

between a CBI and the government, funding agencies or other institutions (Dale & Newman,

2010). Hoppe et al. (2015), who conducted multiple case-studies on the strategies towards a

successful green CBI, found that close interaction and mutual trust between the local

government and representatives of a local initiative is essential in creating a successful CBI.

2.2.4 Leadership

The concept ‘leadership’ can be defined as ‘mobilizing people to tackle tough problems’

(Hartley & Allison, 2000). Yet for this research this definition seems too simplified.

Therefore, the following definition is selected: ‘the dynamic relationship between and among

individuals, groups and organizations’ (Igalla, Edelenbos & van Meerkerk, 2020). In this

research there will be a focus on transformational leadership (TFL) and boundary spanning

leadership (BSL). Both are considered as relevant forms of leadership in the case of an

energy transition CBI such as the Ketelhuis WG, because their different characters give a

complete overview of the category ‘leadership’. Both internal as well as external leadership

can be tested through these concepts. First, TFL will be explained, which after the theory on

BSL will be treated.

2.2.4.1 Transformational Leadership

Transformational leaders focus on stimulating creativity and innovativeness of those around

them (Bass et al., 2003). This can apply to the organizational level of a CBI as well as the

community level. They can inspire and direct followers and are able to clearly express the

importance of an organization’s mission and future (Wright, Moynihan & Pandey, 2012;

Phillips & Pittman, 2009). Wright et al. (2012) point out the importance of TFL in CBIs, as

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their mission is strongly community-based oriented. Because CBIs are characterized by their

aim for a strong community, social relationships and development of their own experiments

(Boonstra & Boelens, 2011; Voorberg, Bekkers & Tummers, 2015), TFL is important as it

can serve as a source of inspiration for the volunteers and assure intellectual stimulation

(Wright, Moynihan & Pandey, 2012).

To add, TFL has influence on the previously mentioned indicator organizational

capacity (Foster-Fishman et al., 2001). In order to build human and financial resources, TFL

plays an important part as inspirational leaders can inspire others and set out clear long term

plans (Wright, Moynihan & Pandey, 2012). With their ability to develop a vision that

connects people and creates a common ground between them, transformational leaders can

affect the level of social capital as well (Purdue, 2001).

2.2.4.2 Boundary Spanning Leadership

As opposed to the internal orientation of TFL, the other feature of leadership can be found

outside of the CBI. This part is called boundary spanning leadership (BSL) and stresses the

urge to adapt to the environment to become part of it in order to enhance the performance of

the CBI (Aldrich & Herker, 1977). BSL especially is important in gaining the needed

resources and finding opportunities for a CBI to grow or innovate (Van Meerkerk &

Edelenbos, 2018). In this respect, it links to the previously mentioned linking social capital

indicator. Boundary spanning leaders are characterized by their skill of successfully

contacting governmental institutions and other actors that can possibly help their initiative

progress (Miller, 2008). Many CBIs, like Ketelhuis WG, are dependent on external resources.

Therefore, BSL is seen as an important factor within CBIs (Edelenbos, van Meerkerk &

Schenk, 2018). Empathy, a good feeling for the interest of other actors, communicative skills

and conflict resolution expertise are among the competencies of a capable boundary spanning

leader (Williams, 2002).

Since it is important for boundary spanning leaders to develop as well as maintain

relationships, they can have an impact on the level of social capital (Dale & Newman, 2010).

For example, linking ties can be increased by spending time on contact with institutional

partners to find out their goals and policy needs (Van Meerkerk & Edelenbos, 2018).

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Factors that explain the

feasibility of a CBI

Indicators

Values

Organizational Capacity

1) Financial Resources

2) Human Resources

1) Amount of Different

Revenue Sources

2) Amount of

Volunteers

3) Variety of Expertise

among Volunteers

Financial Capital (FC)

1) Public FC

2) Private FC

1) Amount of Public

Financial Support

2) Options for Public

Financial Support

3) Amount of Private

Financial Support

4) Options for Private

Financial Support

Social Capital (SC)

1) Bonding SC

2) Linking SC

1) Frequency of

interaction between

core group members

2) Frequency of

interaction with

possible linking

actors

Leadership

1) Transformational

Leadership

2) Boundary Spanning

Leadership

1) Neighbourhood

Meetings and

Newsletters

2) Contact with Actors

Outside the CBI

Table 2: Operationalization of the concept ‘community-based initiative (CBI)’.

Figure 4 is a visualization of all treated categories of the two main concepts of the

research question and their corresponding indicators. Summarizing, the categories that have

an influence on the risk profile of an aquathermic project are spatial, technical, reduced

customer reach and financial. The categories that explain the feasibility of an

energy-transition based CBI are organizational capacity, financial capacity, social capacity

and leadership. Together, the aquathermic project risks and the factors that explain the

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feasibility of a CBI will lead to an answer to the main research question: “What are the

factors that explain the feasibility of an aquathermic CBI in the Netherlands?”.

Now that all categories and the theories explaining them have been elaborated, the

next chapter will treat how these categories will be measured in practice. Furthermore, the

case study of the Ketelhuis WG will be introduced.

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3. Research Method

The goal of this research is to find out how aquathermic CBIs can become realized and

operational. To find out, a qualitative case-study research was conducted as it allows one to

examine a problem in detail by using a specific set of research methods such as interviews

and content analysis (Hennink & Hutter & Bailey, 2020). In this thesis, the Ketelhuis WG

was taken as a case-study example as it is one of the few aquathermic CBIs situated in the

centre of a big city in the Netherlands, making it an interesting initiative to look at in regard

to the potential of aquathermic CBIs in urban environments. Furthermore, the actual potential

of the Ketelhuis WG has been noticed by the Dutch government as they have already funded

a substantial amount of money (7.7 million euros) to the project (Het Parool 2, 2020).

In the upcoming part, the Ketelhuis WG will be elaborated further, followed by the

explanation of the measuring of the selected variables.

3.1 CBI Ketelhuis WG

The Ketelhuis WG initiative was initiated by residents of the Wilhelmina Gasthuis area

(figure 5) and originally started in 2018 with an email of one of the initiators to its fellow

buildings’ residents orientating the interest to explore possible options for a more sustainable

option to heat their houses. There appeared to be enthusiasm among the residents and soon

three core principles were formulated:

1) The new form of heat needed to be affordable, meaning that it should not cost more

than the current price of natural gas.

2) The new form of heat had to be sustainable and fossil energy free.

3) The new form of heat had to be local and for the use of the residents of the WG-area

only.

With these three core principles in mind ten possible techniques were compared,

whichafter aquathermics was chosen as it is a local, controllable, technically interesting and

relatively cheap option to heat buildings. In 2020, a request to become eligible for a state

subsidy was submitted and approved as the initiative was selected as one of the pilot projects

of the Dutch state in search of an alternative method to heat houses (PAW, 2020). With this

selection came a subsidy of 7.7 million euros.

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Figure 5: Selected area ‘Ketelhuis WG’. Source: Ketelhuis WG Amsterdam (2020).

The WG-area itself consists of 30 detached buildings with different periods of

construction. Buildings originate from the 19th century, three different periods of the 20th

century and the 21st century (Woon & Werkvereniging WG-terrein, 2019). This has

implications for the use of aquathermal energy, because its effectiveness relies on the

insulation value of buildings (CE Delft, 2018). Older buildings tend to have a less insulated

value and are therefore less suitable for aquathermics (Moe, 2014). For the WG-terrain, at

first, some buildings seem more appropriate for aquathermics than others, due to the

difference in the degree of insulation. New constructions are suited to be heated by water of

40 degrees, while older buildings (19th & 20th century) need water of 70 or even 90 degrees

to be heated (Simona, Spiru & Ion, 2017). Insulation of the older buildings therefore will play

a big role in realizing the project.

Summarizing, the aim of the initiative is to make the heating of buildings, situated

within the WG-area, gas free using the water of the ‘Jacob van Lennepkade’ in Amsterdam

Oud-West. With analyzing this case-study, an insight will be gained in the potential and

possible bottlenecks for aquathermic CBIs in urban environments. The next chapter will

cover how the indicators of the selected categories will be measured in this research.

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3.2 Measurement of Variables

The measurement of variables will be central in this part of the thesis. First the variables of

the aquathermic project risks will be explained, followed by the measurement of variables of

the factors that explain the feasibility of a CBI.

3.2.1 Risks for Aquathermic Projects

3.2.1.1 Spatial

The spatial risks were analyzed through finding out the minimal density of residents per

square kilometer to assure a profitable aquathermic project. Furthermore, the maximum

functioning distance between an end consumer and the heat source for an aquathermic project

was researched.

3.2.1.2 Technical

To measure the technical risks of an aquathermic project, the chances of technical problems

within an aquathermic installation as well as potential solutions, were researched.

A second technical risk for an aquathermic system is the requirement to change

existing infrastructure (Kleiwegt & de Coo, 2018). Often, construction will have to take

place, with the additional inconvenience and risks, to alter old gas installations into an

aquathermic system. Moreover, interference in the street network will cause nuisance and is

time consuming, which will have effects on the financial business case of a project. These

risks as well as the potential solutions were analyzed.

As a third technical risk, the insulation value of the buildings was researched. For the

Ketelhuis WG, the buildings of the WG-terrain were analyzed by their insulation label.

Furthermore, potential developments in improving the insulation label of buildings and

houses was researched.

3.2.1.3 Reduced Customer Reach

The potential risk of a ‘decres’ (reduction of demand per customer) was analyzed through

interviewing. The expectations and potential solutions were discussed in order to gain insight

in possible future scenarios. Discussed topics for this indicator were a fear of a ‘decres’ and

the expectations for future revenues of aquathermic projects.

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3.2.1.4 Financial

The two indicators for financial risks are the starting capital of an initiative and the customer

amount. These were measured via analyzing the financial plan of the Ketelhuis WG as well

as the interviews that were conducted with a member of the initiative. During these

interviews the possible financial options of an aquathermic CBI were discussed. The amount

of future customers for the Ketelhuis WG was not measured via a neighbourhood survey

because of time limit reasons. Rather, the findings of the Ketelhuis regarding the support base

within the WG-area were analyzed and discussed during interviews.

3.2.2 Realizing an Operational CBI

3.2.2.1 Organizational Capacity

The two selected indicators for organizational capacity are financial resources and human

resources, as explained in the theoretical framework. The amount of revenue sources for the

Ketelhuis CBI was discussed in the interviews as well as their origin and total amount. Also,

the financial plan of the Ketelhuis WG was scanned for revenue sources. Furthermore, the

skill of gathering financial support was discussed during the interviews.

Measuring human resources was done by analyzing the amount of volunteers in the

core group of the CBI as well as their variety in expertise. This information was acquired

during the conducted interviews. Moreover, the time that volunteers spend on the CBI was

discussed.

3.2.2.2 Financial Capital

Both public as well as private financial support options for CBIs were discussed in all

conducted interviews. Moreover, alternative options for financing a CBI were analyzed. The

most plausible financial sources for a CBI, and what could be done to improve the financial

options for CBIs were subjects during the interviews as well.

For the Ketelhuis WG, their financial sources were discussed and other potential

financing options, with their corresponding pros and cons were analyzed.

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3.2.2.3 Social Capital

To measure bonding social capital, one of the initiators of the core group of Ketelhuis WG

was asked how often there was interaction between the group members as well as what the

social relations between these core members were. Furthermore, the way that this contact

takes place was discussed.

To measure linking social capital, the Ketelhuis WG was asked about the frequency of

interaction with actors or organizations outside the CBI. Their link with the local government

was discussed as well as the interest of people inhabited outside the WG-area.

3.2.2.4 Leadership

To measure TFL, the stimulation of innovation and creativity of the Ketelhuis WG was

discussed. How are people inspired by the core group of the CBI and is the mission and

future of the CBI clear to them? How are people connected by the core group of the CBI?

Measuring BSL was done by estimating the skill of the core group to contact

governmental institutions or other actors that might be of help. How do they reach out to

these parties and how have these relationships developed over time are factors that could

explain the BSL within a CBI.

Now that the values of the indicators have been explained, the upcoming part will

elaborate on the used methods for the data collection of the research.

3.3 Data Collection

3.3.1 Interviews

In order to get an insight in the indicators of table 1 & 2, seven semi-structured interviews

with diverse actors were conducted. The main reason for selecting the methods of conducting

interviews was that the literature on aquathermic CBIs is relatively non-existent, and

therefore information had to be assembled by the researcher itself instead of conducting desk

research using existing data. Interviewing other experts with knowledge on the topics

aquathermal energy and CBIs therefore was selected as the most efficient way to collect data.

A list of interviewees was conceptualized, which after the interviewees were contacted via

email.

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An interviewee was considered relevant when it could potentially help with

operationalizing the formed values of the indicators of the two selected main concepts of the

research question. For example, if the interviewee was linked to the Ketelhuis WG or has

knowledge on aquathermic CBIs, they were considered as relevant for this thesis.

To gain an insight into the Ketelhuis WG, an interview with one of the initiators of the

CBI was conducted. Furthermore, the architect of the buildings situated within the WG-area

was asked about the required adjustments per building and the appropriateness per building

for aquathermics. An interview with an associate of Waternet was conducted because they are

connected to the Ketelhuis WG as a consulted expert. A representative of STOWA, the

knowledge centre of the regional water management of the Netherlands, and Netwerk

Aquathermie (NAT) were asked for their expertise on aquathermal energy in general. An

interview with an associate of Eteck Energie, a sustainable energy company, was conducted

to gain insight in the potential and bottlenecks of aquathermics. Last, an interview with an

employee of HierOpgewekt, a foundation with the greater goal of making the Netherlands

climate-neutral generally focused on residents, was conducted in order to gain more

knowledge on CBIs and their potential pitfalls. The complete list of interviewees is visible in

table 3.

The form of the interview was semi-structured as it allowed the interviewer a free role

while having the option to ask more in depth questions if needed (Fujii, 2017). A list of asked

questions per interview as well as the transcribed interviews themselves are available in the

‘appendix 3, interviews’ section. Per interviewee, the question list was different, dependingon

the area of expertise of the interviewee. Due to the Covid-19 crisis, six interviews were

conducted by telephone or Microsoft Teams. One interview was conducted in person. Each

interview lasted around 45 minutes and was recorded with consent of the interviewee.

Furthermore, notes were taken by the interviewer during the interview.

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List of Interviewees

Initiator of the Ketelhuis WG - 12/04/2021

Architect of buildings situated within the WG-area - 09/04/2021

Representative of Waternet - 07/04/2021

Representative STOWA - 12/04/2021

Representative Netwerk Aquathermie (NAT) - 19/04/2021

Representative Eteck Energie - 20/04/2021

Representative HierOpgewekt - 21/04/2021

Table 3: List of interviewees + date of the interview

3.3.2 Existing Data

The existing data sample of this research consisted of publicly available secondary data such

as the Ketelhuis WG proposal to the Dutch government, governmental documents, scientific

literature and grey literature. The abstracts of the used documents were first scanned for their

relevance for this research, which after they were analyzed. Literature was found conducting

desk research either through Google Scholar or ScienceDirect. The acquired information was

mostly used as background information and to strengthen scientific claims.

3.3.3 Data Handling

To ensure the safety of the primary data, an external hard-drive, only available to the

researcher, was used. Before the interviews, it was made clear to the participants that their

private information would never be shared publicly and is used for research purposes only.

3.3.4 Data Analysis

To analyse the data and conclude results, all seven interviews were transcribed. While

listening to the audio recordings of the interviews, the exact conversation of the researcher

and the interviewee was written down. Subsequently, codes were created corresponding to the

formulated categories of both main concepts. An overview of all codes is visible in the

‘appendix 2, Tables’ section, table 4-10.

Thereafter, to interpret the answers of the interviewees, a thematic analysis was

conducted using the program Atlas TI. The formulated codes were linked to the answers of

the interviewees. After analyzing all the interviews and linking all answers to the codes, the

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answers of the different interviewees for the same topic would become visible. This allowed

the answers of the interviewees to be analyzed on potential similarities and differences. The

answers were interpreted by the researcher in order to reach results for all categories.

Before presenting the results, it is to be mentioned that the researcher is aware of the

fact that he is a Future Planet Studies student at the University of Amsterdam. As this study is

completely focused on sustainability and climate adaptation/mitigation, it is required to

mention that the results are interpretations of the answers of the interviewees by the

researcher. During the process of analyzing the answers and linking them to the formulated

codes, the researcher has aimed to remain objective and critical. In the following chapter,

these results will be discussed.

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4. Results

In this part the results that emerged from the conducted interviews and the data analysis will

be discussed. Potential points of agreement and disagreement will be mentioned in order to

gain a complete overview of the gained knowledge per formulated concept. First, potential

risks for aquathermic projects will be treated, which after the the factors for the realization of

an operational CBI will be discussed.

Subsequently, there will be delved into the meaning, importance and relevance of the

presented results. The results will be explained and evaluated in order to illustrate their

relation with the theoretical framework and the proposed research question.

4.1 The Risks of an Aquathermic Project

4.1.1 The Spatial Risks

There is no minimum or maximum density required among residents for an aquathermal

project to be successful. However, the less the density, the more pipes have to be installed.

And with this, the project becomes more expensive, following the earlier discussed findings

of Ng (2007).

For the same reason, an aquathermic project would want the distance between the

aquathermic source and the end user to be as short as possible. Pipes are expensive and from

a financial point of view, it is best if as little as possible pipeline needs to be installed.

For the efficiency of an aquathermic system, the distance between the source and end

user does not matter. Little to no heat will be lost during the transportation process, because

of the use of a low temperature network. Yet, one respondent was annoyed with the fact that

people would argue otherwise (Appendix 3.1):

‘That is complete nonsense, and people that claim this should go back to high school, take

physics classes and read the Binas again.’

4.1.2 The Technical Risks

Regarding the technical risks, possible technical failure risks of an aquathermic installation

were not mentioned during the interviews. Also, the ecological effects of extracting heat from

water remain unclear. Because of a lack of information on this topic, regional water

authorities are said to be cautious in granting permits for aquathermal projects. Yet surface

(31)

water is needed for an aquathermal project to function. Interviewee 5 (Appendix 3.5) stated

on this:

‘The only way to gain knowledge on the ecological effects of aquathermics is to put the

systems in work and monitor ecological development.’

Another mentioned technical risk was insulation. If a house is not well-insulated,

aquathermics is not the best form of heating (Appendix 3.5). This strengthens the findings of

multiple scholars on the importance of insulation when using aquathermics (CE Delft, 2018;

Villasmil, Fischer & Worlitschek, 2019; Kleiwegt & de Coo, 2018). Therefore, aquathermics

might not be the most suitable technique when a relatively large amount of the buildings

within an area is built in the 19th or 20th century, as corresponds with the findings of Moe

(2014) and Kaandorp & Pessoa (2020). A positive development for the use of aquathermics is

that all housing corporations have received a huge task from the Dutch government to isolate

their projects and therefore all affiliated houses with poor insulation will be improved

(Appendix 3.2).

Regarding the topic of making changes to the existing infrastructure, Waternet sees

matching opportunities (Appendix 3.1), stating:

‘You have to be smart about it. You should install the heat network in the streets where you

also replace the sewage sewage system. Otherwise it will be very complicated and expensive.’

In practice however, these matching chances prove to be more difficult and less efficient than

expected. This is due to the fact that installing sewerage takes less time and therefore the two

processes will not have the same time schedule (Appendix 3.5).

Last, acquiring the required permits for an aquathermic project was mentioned as it is

time consuming and can lead to a time delay in the project. Furthermore, drawing up

contracts with tenants, home owners and housing corporations takes time, which affects the

business case of a project (Appendix 3.6).

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4.1.3 The Reduced Customer Risks

No interviewees fear a reduction of revenues due to a decreased demand of heat per customer

in the future. If heat will not be used by customer 1, because of a well insulated house, it can

be used for customer 2 (Appendix 3.3). Furthermore, because aquathermics can also be used

for cooling down houses, the business case is more interesting for customers. This contradicts

the findings of Kleiwegt & de Coo (2018) on the expectation of a ‘decrès’.

One respondent mentioned an alternative way of looking at the situation of heating

houses and buildings and proposed a ‘managed equipment service’ method (Egan, 2018),

tackling one of the technical risks, namely insulation. Regarding this solution, the following

was mentioned (Appendix 3.7):

‘If heat suppliers would say “we will make sure that you have a warm and comfortable

home”, the incentive of such a company would change. And what would then be the cheapest

for a heat supplier? For example, if he would arrange the insulation.’

4.1.4 The Financial Risks

As 80% of the costs are spent on laying pipes (Appendix 3.1), it is financially the most

efficient if the density in an area is high and the distance between the source and the end

consumer is small, strengthening the findings of Ng (2007).

Another financial risk that was mentioned by Waternet was that a future heat source

will never be as cheap as natural gas (Appendix 3.1):

‘The Dutch government has mentioned that the solutions that will be found are not more

expensive than natural gas. Unfortunately, that is not possible.’

For water/energy companies it is usually not a big problem to acquire the needed

financial starting capital for an aquathermic project. Since their revenues consist of a fixed

and a variable part, the risk of a project is relatively low. Also, the period of return on

investment is long (50-60 years) and therefore such projects are planned for the long-term

(Appendix 3.1; Appendix 3.6).

The most important financial risk is the customer amount, and more specifically the

amount of connections. To finalize a business case, a minimum amount of 80-90 percent is

required to make a project financially profitable. Therefore, the customer journey is very

(33)

important: how are you going to inform the resident and explain to him/her what aquathermal

energy is (Appendix 3.6). Interviewee 4 stated on this matter (Appendix 3.4):

‘You have to invest a lot into creating a support base. If there are a lot of people that do not

have trust in the project, it will become unattainable.’

But if the customer eventually is convinced of the technique, a big problem is taken away,

because, as one respondent stated (Appendix 3.6):

‘The end consumer does not care how heat is created. They care about three end products:

heat, cold and hot tap water. And he will complain when his house is cold, but will certainly

not cheer when everything works as it should.”

After discussing the results on the risk profile of an aquathermic project, the next part

will cover the results on the factors explaining an operational CBI.

4.2 Becoming an Operational CBI

4.2.1 The Role of Organizational Capacity

During the research no evidence was found that supported the claim of Sharir & Lerner

(2006) stating that the chances of becoming a realized initiative increases with the amount of

financial resources. Moreover, no results were found that the amount of volunteers has an

impact on the chances of becoming an operational CBI. Therefore, the findings of Nov,

Anderson & Arazy (2010) could be affirmed.

The level of professionalism and organization within a CBI together with possessing a

variety of expertise within the core group are seen as extremely important factors. Starting

and maintaining a CBI is a time and energy consuming practice where patience and

perseverance are extremely important qualities to have for the initiators. According to

interviewee 1 (Appendix 3.1):

‘Supplying heat for an entire neighbourhood is no voluntary work. And with that respect, the

volunteers of the Ketelhuis WG are a special example, as I have never seen such professional

(34)

Last, the quality to assemble financial resources is seen as an important feature to

have for CBI members, as without financial resources, an aquathermic system cannot be

realized.

4.2.2 The Role of Financial Capital

The financing of CBIs remains a difficult issue. The role of financial governmental support

was described by interviewee 4 (Appendix, 3.4):

‘Governmental support is crucial. Without, no neighbourhood will stop using gas whether it

is a CBI or not.’

This strengthens the overall claim of multiple scholars on the essence of public

financing for CBIs and its importance (Dale & Newman, 2010; Healey, 2015; Akizu et al.,

2018; Igalla, Edelenbos & van Meerkerk, 2020). To solve the problem of public financing,

two respondents were of the opinion that the Dutch government should invest more in CBIs.

The money should come from polluting industries, using a higher tax, according to the

‘polluter pays’ principle (Gaines, 1991). Subsidies are a financial option, but are often not

sufficient on themselves to finance a complete project. Furthermore, requesting multiple

subsidies is often not possible (Appendix 3.5).

Private financial support in the form of loans from a bank is rare in the world of CBIs.

Banks find the risks of aquathermic projects too high to invest in, following the results of

Mirzania, Ford, Andrews, Ofori & Maidment (2019). Yet, interviewee 7 stated that there is

hope that once there are more examples of successful aquathermic CBIs, banks will become

less anxious (Appendix 3.7). Alternative financial options were difficult as the costs of the

projects cannot be passed on to the end users.

The Ketelhuis WG seems to be an exception in this matter as they have received

subsidies from the local, provincial and national government and their case study proved to

be strong enough to receive multiple offers from banks, wanting to finance their project

(Appendix 3.3).

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4.2.3 The Role of Social Capital

A crucial factor in becoming an operational aquathermic CBI is assembling a support base

within the neighbourhood. It has been mentioned multiple times during the interviews that

per building, 70% of the residents have to agree on a switch to a new form of heat, otherwise

the project is canceled. Comparing the chances of a CBI with the chances of an energy

company or governmental institution on achieving the needed 70%, interviewee 7 (Appendix

3.7) stated:

‘CBIs tend to gather the support base easier than a heat company or the local government.’

Regarding the case-study, every month the Ketelhuis WG and the representatives of

the thirty buildings situated on the WG-area have a meeting to discuss the progress of the

initiative and evaluate possible concerns of the neighbourhood. Furthermore, in pre-covid

times, gatherings were organized where neighbourhood members could attend. There was a

lot of enthusiasm during these meetings and therefore, together with the market orientation of

the Ketelhuis WG, the support base of more than 70% does not seem to be a problem for this

initiative (Appendix 3.3).

Working with partners such as building companies, contractors and external experts is

important, because a CBI often does not have the knowledge and expertise to fulfil a project

by themselves. The Ketelhuis WG has asked for advice from experts before entering the

market in search of business partners.

The frequency of contact between the core members of a CBI has not been mentioned

as an important factor to become an operational CBI. For the Ketelhuis WG contact between

the core members intensifies when big decisions need to be made.

4.2.4 The Role of Leadership

As explained throughout this thesis, the support base of a CBI is crucial for its chances to

become operational. Allround leadership will increase the chances of creating a support base

within a neighbourhood as well as finding external partners to cooperate with. To create this

support base within a neighbourhood, leadership in the form of word of mouth and going

door-to-door are the most effective policies (Appendix 3.7) as the mission and future of the

CBI needs to be distinct and must be clearly expressed to the outside world. This confirms

the findings of Wright, Moynihan & Pandey (2012) and Phillips & Pittman (2009) on the

importance of transformational leadership.

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