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Sponsored Instagram Content: The Effects of

Disclosure Warnings on Social Media Influencer

Credibility and Reactance

Student | Celine Beelen, BSc

Student number | 10737987

Graduate School of Communication

Master’s Program Communication Science Domain | Persuasive Communication

Supervisor | dr. Jeroen G.B. Loman

Date of completion | January 30th, 2020

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Abstract

The use of influencer marketing has grown in popularity over the past few years. Regulatory

parties have increasingly interfered with brands and social media influencers (SMIs)

engaging in influencer marketing, highlighting the deceptive nature of this covert advertising

technique and providing guidelines on how to disclose sponsored content. Disclosure

warnings help consumers to recognise persuasive attempts and to activate their cognitive

defences. As a result, consumers may experience feelings of reactance towards the content

and the SMI. However, cognitive defences may not be activated if consumers do not

recognise the content’s persuasive intent. This study investigated the effects of disclosure warnings on the credibility of the SMI, recognition of persuasive intent, and experienced

negative affect towards sponsored content. Moreover, the moderating effect of type of SMI

was included in the study. The findings of an online experiment (N=147) indicate that the use

of disclosure warnings increases recognition of persuasive intent and the activation of

persuasion knowledge. Moreover, the type of SMI affects how consumers perceive the SMI’s credibility and how they perceive the credibility of the Instagram post. Furthermore, the study

found an interesting interaction effect for experienced negative affect as a result of SMIs

engaging in sponsored content. Whereas experienced negative affect decreases when

macro-influencers use disclosure warnings, the contradictory shows when micro-influencers

engage in disclosing sponsored content. Results are discussed in the light of SMI credibility

and reactance responses, and elaborating on these findings is recommended for future

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Sponsored Instagram Content: The Effects of Disclosure Warnings on Social Media Influencer Credibility and Reactance

Over the past few years, advertising using social media influencers (SMIs), a strategy used

by marketers to employ influential individuals to recommend their products or services, has

grown in popularity. Moreover, it has shown to offer marketers fast and targeted access to

their audiences (Cheung, Luo, Sia, & Chen, 2009; Evans, Phua, Lim, & Jun, 2017). Reason

for the shift away from traditional media advertising is increasing consumer awareness

regarding persuasive advertising techniques employed by traditional media advertisers,

which has resulted in a lack of credibility and trust towards these traditional techniques

(Goldsmith & Clark, 2008; De Veirman, Cauberghe, & Hudders, 2017). Furthermore,

consumers have shown to value and trust the opinions of their peers over the opinions

provided in traditional advertising (Doh & Hwang, 2009; Goldsmith & Clarke, 2008; De

Veirman & Hudders, 2019). This fairly new advertising technique, also known as influencer

marketing, is effective due to the similarities between sponsored content by SMIs and their

genuine content, disguising its commercial nature (De Veirman et al., 2017). Consequently,

the disguised nature of the content makes it hard for consumers to recognise its persuasive

intent. Therefore, influencer marketing provides the perfect method for marketers to establish

effective advertising.

Regulatory institutions such as the Federal Trade Commission (FTC) have concerns

about the deceptive nature of this covert advertising technique, as many consumers fail to

recognise it as advertising (Federal Trade Commission [FTC], 2017). Disguising the

commercial intentions of sponsored content can be harmful to consumers as they are being

misled about the nature of the content, and therefore might be unable to activate cognitive

defences. In order to help consumers recognise commercial content, regulatory institutions

have provided guidelines about disclosing sponsored content. Notably, these guidelines state

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their social media, they are obliged to disclose the sponsorship in their content (Federal

Trade Commission [FTC], 2017; Stichting Reclame Code, n.d.).

Prior research on disclosure warnings found that they activate consumer’s persuasion knowledge (PK) and help them to recognise sponsored content (Boerman, Willemsen, & Van Der Aa, 2017; De Veirman et al., 2017; Evans et al., 2017). As a consequence, feelings of

resistance may be evoked towards influencer marketing and might question the source’s credibility. Recent studies mainly focused on disclosure warning effects on ad recognition

and the activation of cognitive PK, i.e. the consumers’ recognition and understanding of persuasive content. However, little research has highlighted the activation of attitudinal PK,

which involves emotions that might surface as a result of disclosure warnings. In order to fill

this gap in literature, this study will include both cognitive as attitudinal PK to measure

reactance, a psychological process that occurs when individuals experience a threat to their

freedom of choice. Furthermore, little research included the role of SMI types when checking

for the effects of disclosure warnings. Therefore, this study will also investigate the role of the

SMIs’ number of followers. This study is scientifically relevant to gain a deeper understanding of how disclosure warnings affect consumers and their evaluations of sponsored content.

This information is essential for advertisers and SMIs, considering it provides them with

insight into how consumers receive sponsored content and how to alter sponsored content to

evade the (effects of) recognition of persuasive intent (RPI). Further, these insights are

important for regulatory institutions to examine the effectiveness of the current legislation and

to see where changes could be made to inform consumers. In order to gain a deeper

understanding of the effects of disclosure warnings, this study will aim to answer the

following research question:

‘To what extent does a ‘sponsored content’ disclosure warning on Instagram posts affect the perceived credibility of the social media influencer (SMI), recognition of persuasive intent and experienced negative affect, and are these effects moderated

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Theoretical Background

Influencer Marketing and eWOM

Influencer marketing is a form of advertising in which advertisers use SMIs to

promote their products or services on social media platforms. Central in influencer marketing

are SMIs, individuals that generated a form of ‘celebrity’ capital by creating an authentic ‘personal brand’ on social media platforms, which in turn can be used for advertising purposes (Hearn & Schoenhoff, 2016). Over the past years, brands and advertisers have

increasingly used SMIs to reinforce brand messages. Nowadays, almost four out of five

brands (79%) use Instagram for influencer campaigns, a number that is set to rise in the

coming years (Influencer Marketing Hub, 2018; Schomer, 2019). The main source of the

popularity of influencer marketing is its effectiveness on consumers. There are two main

reasons for this effectiveness, related to source and content.

Firstly, influencer marketing has shown to be effective because consumers feel

similar to SMIs and perceive them to be relatable and approachable (Djafarova, &

Rushworth, 2017; Schouten, Janssen, & Verspaget, 2019). Therefore, SMIs have the power

to influence consumers through sharing their opinions and information online, i.e. electronic

word-of-mouth (De Veirman et al., 2017). Electronic word-of-mouth (eWOM) can be defined

as “any positive or negative statement made by potential, actual, or former customers about a product or company, which is made available to a multitude of people and institutions via

the Internet” (Hennig-Thurau, Gwinner, Walsch, & Gremler, 2004, p.39). In context of consumer decision-making, eWOM has shown to be significantly more effective than

traditional advertising techniques. Since consumers perceive SMIs to be relatable and

approachable, the persuasive intent of their recommendations is disguised, resulting in

higher credibility of the source. Subsequently, the use of SMIs recommendations has shown

to increase consumers’ purchase intentions and positive brand attitudes (De Veirman et al., 2017, Doh & Hwang, 2009; Evans et al., 2017; Goldsmith & Clark, 2008).

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Secondly, recommendations by SMIs are considered more credible because of the

content itself. Influencer campaigns are often seamlessly intertwined with the SMI’s own content and can be seen as a form of native advertising, i.e. the use of advertisements

altered to the specific forms and appearance of editorial content (De Veirman et al., 2017;

Wojdynski & Evans, 2016). As sponsored content by SMIs is very similar to their personal

content, its commercial nature is often disguised. Not only does that make it more difficult for

consumers to recognise the content’s persuasive intent, it is also what makes influencer marketing so highly effective (De Pelsmacker & Neijens, 2012; De Veirman et al., 2017; De

Veirman & Hudders, 2019).

Sponsorship disclosure warnings

The deceptive nature of influencer marketing and its effectiveness raises concerns.

Not recognizing influencer marketing as a form of advertising but rather as highly credible

eWOM endorsements might be harmful to consumers, and even raise ethical concerns,

since consumers are being misled about the true nature of the SMI's content. To help

consumers identify the commercial nature of sponsored content by SMIs, regulatory parties

have made an effort to inform consumers about the persuasive intent of sponsored content

and provide marketers and SMIs with guidelines on disclosing sponsored content (Federal

Trade Commission [FTC], 2017); Stichting Reclame Code, n.d.).

The primary technique to disclose sponsored content is by using disclosure warnings

(Boerman, Van Reijmersdal, & Neijens, 2012). Notably, disclosure warnings involve the use

of terms such as ‘advertising’, ‘ad’ or ‘sponsored’ in any form of sponsored content (Federal Trade Commission, 2019). Research has shown that when disclosure warnings are present,

recognition of persuasive intent (RPI) is more likely to occur. Subsequently, disclosure warnings increase ad recognition and the activation of persuasion knowledge (PK), i.e.

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Willemsen, & Van Der Aa, 2017; De Veirman et al., 2017; Evans et al., 2017; Friestad &

Wright, 1994).

In literature, PK is believed to exist of two different dimensions: a cognitive and an

affective dimension (Boerman et al., 2012). The cognitive dimension of PK involves

consumers’ recognition and understanding of persuasive content, and can be activated by explicit cues, such as disclosure warnings. As a result, attitudinal PK is triggered, which, e.g.

includes the emotions that consumers experience when being exposed to advertising

(Boerman et al., 2012). However, PK may not be activated if the consumer does not

recognise the persuasion attempt as such (Evans et al., 2017).

To support consumers’ activation of PK, regulatory parties appealed for more standardization of disclosing sponsored content, resulting in the introduction of a

standardized format of disclosure on Instagram in 2017. The format discloses paid

sponsorships as follows: ‘Paid sponsorship with [brand]’, which is placed at the top of both Instagram posts and Instagram Stories (Boerman, 2020).

Effects of disclosure warnings on influencer credibility

An important factor in determining the effectiveness of sponsored content is the

credibility of its source. Source credibility is determined by an individual’s perception of the source’s expertise and the extent to which individuals perceive this person to be a reliable source (Goldsmith et al., 2000; Hovland, Janis, & Kelley, 1966). The more favourable the

consumer’s perception, the more the source is considered to be a credible source of product information (Seno and Lukas, 2007).

Prior studies found that explicit mentioning of sponsored content using disclosure

warnings negatively affects perceived source credibility (Uribe, Buzeta, & Velasquez, 2016;

Wojdynski & Evans, 2016). Furthermore, De Veirman and Hudders (2019) argue that

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eWOM message, leaving the consumers to think that the influencer is biased, which affects

the perceived credibility towards the SMI. Accordingly, the following effect is expected:

H1a. The inclusion of a sponsored content disclosure warning with the Instagram post will decrease the perceived credibility of the SMI.

Effects of Disclosure Warnings on Reactance

Prior studies examining disclosure warnings in sponsored content have not explicitly

highlighted the activation of attitudinal PK in earlier studies. Yet, attitudinal PK is an essential

element when considering the experience of psychological reactance. According to Brehm

(1966), persuasive messages aimed to change one’s behaviour and attitudes can be perceived as a potential threat to freedom of choice. Reactance is a motivational state in

which an individual is threatened in its freedom of choice by a persuasive intent, resulting in

the individual trying to restore this freedom by resisting the persuasive message, in turn

reducing the effectiveness of the persuasive message (Brehm and Brehm, 1981). An

important trigger for resistance is the recognition of persuasive intent (RPI), as reactance

only occurs when the individual feels its freedom of choice is threatened or eliminated

(Bilandzic and Busselle, 2013; Evans et al., 2017).

The role of reactance in influencer marketing is interesting for two reasons. One of

the core reasons of the effectiveness of influencer marketing is that it decreases feelings of

reactance, which is feasible through its disguised nature and by building onto the parasocial

interaction SMIs have with their audience (Bilandzic & Busselle, 2013). On the other hand,

reactance can also be triggered to counteract the effectiveness of influencer marketing, as

psychological reactance can be aroused when subjects are forewarned about the source’s persuasive intent (Hass & Grady, 1975). Warning about upcoming persuasive attempts may

cause individuals to recognise its persuasive intent and experience a pressure to re-establish

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attitudes towards the sender (Burgoon, Alvaro, Grandpre, & Voulodakis, 2002; De Veirman &

Hudders, 2019; Heilman & Toffler, 1976).

In the context of influencer marketing, disclosure warnings help consumers to

recognise sponsored content, which can trigger an individual’s PK, potentially evoking feelings of reactance towards the sponsored content (Evans et al., 2017). RPI is more likely

to happen when a disclosure warning is included in the message. Therefore, it is

hypothesized that:

H1b. The inclusion of a sponsored content disclosure warning with the Instagram post will increase the recognition of persuasive intent (RPI), as an indication of

increase reactance.

The experience of negative affect (ENA) characterizes the motivational state of

reactance, e.g. experiencing feelings of irritation, anger, annoyance and rage (Brehm, 1966;

Burgoon et al., 2002; Dillard and Shen, 2005). As disclosure warnings in sponsored content

are expected to increase reactance responses, it is hypothesized that:

H1c. The inclusion of a sponsored content disclosure warning with the Instagram post will increase experienced negative affect (ENA), as an indication of increased

reactance.

The Effect of Type of SMI

Prior studies have shown that SMI type can influence consumers’ perception of an SMI’s credibility and likability (De Veirman et al., 2017). SMIs are categorized by five types: nano, micro, meso, macro, and mega-influencers. There are different views in both literature

and practice what numbers indicate the limits for the distinction between the SMI types. In

literature, e.g., Boerman (2020) categorizes micro-influencers as SMIs with < 10,000

followers, meso-influencers as having 10,000 to one million followers and macro-influencers

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micro- and macro-influencers, as micro-influencers are considered the largest group of SMIs

and macro-influencers are considered to have a diverse, broad reach (Boerman, 2020).

Micro-influencers will be defined as SMIs with 10,000 to 100,000 online followers on

Instagram, and macro-influencers as influencers with 100,000 to one million followers (Rose,

2019; White, 2019).

Marketers may have different motives to choose for certain types of SMIs for

influencer campaigns. On the one hand, micro-influencers tend to attract followers with

relatable content and are considered experts in their niche with valued opinions. Moreover,

consumers consider micro-influencers as more similar to themselves than macro-influencers

(Domingues Aguiar & Van Reijmersdal, 2018). Therefore, micro-influencers can be valuable

for brands to target specific audiences. On the other hand, macro-influencers attract a larger

audience; however, the engagement with their audience is weaker than the engagement

micro-influencers have with their audience. Macro-influencers can be valuable for brands to

reach a diverse, broad audience and are considered as an authority in their field of expertise.

Furthermore, consumers value macro-influencers to be more credible and popular than

micro-influencers (Boerman, 2020; Rose, 2019; White, 2019).

Even though micro- and macro-influencers' attributes are different, it is expected that

disclosure warnings will negatively affect both types of SMIs. Disclosure warnings explicitly

point out the SMI’s intentions for posting the content, leaving the consumer to think the SMI’s opinions are biased (De Veirman & Hudders, 2019). Therefore, when investigating the main

effect of disclosure warnings on the perceived SMI credibility, the following hypothesis will be

tested:

H2a. The effect of the inclusion of a sponsored content disclosure warning with the Instagram post on perceived credibility of the SMI will be unaffected by the number of

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However, when evaluating the effects of disclosure warnings on RPI and ENA, there

is expected to be a difference between the types of SMIs. Although Boerman (2020) found

that effects of disclosure warnings showed no differences when comparing for different types

of SMIs, this study presumes that the number of followers might be important to consumers

when evaluating sponsored content. To help activate consumer’s PK, differences in the SMI’s number of followers may function as a peripheral cue (Boerman, 2020). Consumers’ PK might help consumers understand that an SMI’s reach is important to brands. For instance, consumers may understand that macro-influencers are individuals with a large

reach, making them more likely to be selected for influencer campaigns and to earn money

with their social media account (Domingues Aguiar & Reijmersdal, 2018). Consumers’ growing understanding of the importance of number of followers results in the expectation

that:

H2b. The SMI’s number of followers moderates the main effect of inclusion of a sponsored content disclosure warning with the Instagram post on recognition of

persuasive intent (RPI) and experienced negative affect (ENA). Consumers will experience more recognition of persuasive intent and negative affect towards macro

SMIs compared to micro SMIs.

The Current Experiment

In the current experiment, the hypotheses will be tested by exposing participants to

screenshots of a fictional Instagram profile of an SMI and its latest post. These materials will

be manipulated to contain a disclosure warning or not, and show different number of

followers of the SMI (macro vs. micro). Effect of the manipulations will be tested on the

participants’ perceived SMI credibility, RPI and ENA. Number of followers will be added as a possible moderator for the main effects. The hypotheses have been elaborated in the

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Figure 1. Conceptual framework.

Method

Design and Participants

An online experiment was conducted with a 2 (disclosure: yes vs. no) x 2 (number of

followers: micro vs. macro) between-subjects factorial design, with perceived credibility of the SMI, recognition of persuasive intent (RPI) and experienced negative affect (ENA) as

dependent variables. A convenience sample of 163 Dutch participants participated and was

recruited via social media and interpersonal communication. Data collection ran from

December 4 until December 16, 2019. As an incentive for participating, two gift certificates

worth 15 euro were raffled for participants that voluntarily left their email address at the end

of the survey. Participants that failed to complete the study (N = 10), were younger than 18

years old (N = 3), or indicated they were familiar with the fictitious influencer (N = 3), were

excluded from further analysis, which led to a final sample of 147 participants.

Of all participants, 103 participants were female (70.1%), and the participants’ mean age was 26.67 years (SD= 10.51), which is a good resemblance of the average Instagram

user, as 35% of global Instagram audiences are aged between 25 and 34 years (Statistica,

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indicated to use Instagram daily, 7.5% of the participants indicated never to use it, and 2.5%

indicated that he or she did not have an Instagram account.

Procedure

The experiment was conducted with an online survey, using the online research

program Qualtrics. Participants were sent links for participation. First, participants signed the

informed consent, and the questionnaire started with the participant’s demographics. Subsequently, participants were randomly assigned to one of the four experimental

conditions and exposed to an SMI's profile overview and its latest Instagram post for a

minimum of 10 seconds.

Afterwards, participants answered questions regarding SMI credibility, RPI, and ENA,

followed by PK. Next, participants indicated what they thought the goal of the experiment

was. Subsequently, a subset of two manipulation checks was employed. In order to mitigate

the effects of pre-existing adversities, participants were asked about their familiarity with the

brand Tommy Hilfiger, followed by their familiarity with the SMI. Finally, participants were

debriefed and thanked for their participation.

Materials and Measures

Stimulus materials.

Stimulus materials consisted of four screenshots: two overviews of an Instagram

profile, and two screenshots of an Instagram post, that belonged to a fictitious SMI named

Laura Rose. The screenshots contained two different experimental manipulations: the

inclusion of disclosure warnings and the number of followers. Using the profile layout and

pictures from an existing SMI account put the stimulus materials together. To guarantee the

privacy of the SMI and her followers, alterations were made to her name, the number of

followers, comments, account names of commenters and the short introduction on the profile

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Manipulation number of followers.

The SMI’s profile overview was manipulated by number of followers, see Image 1. The micro influencer conditions displayed a number of followers of 22,400; the

macro-influencer conditions a number of 410,000. Besides the number of followers, the Instagram

profile overviews were kept identical for all conditions.

Image 1. Stimulus material micro-influencer (left) and stimulus material macro-influencer (right).

Image 2. Stimulus including disclosure (left) and stimulus with disclosure excluded (right).

Manipulation disclosure warnings.

The Instagram post was identical for all conditions and consisted of a full-body photo

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common way of SMIs to disclose the brand they are wearing. The post included identical

comments for all conditions and an identical amount of likes (2.358). In the disclosure

condition, a sponsorship disclosure warning was included to indicate the content was

sponsored. The disclosure warning consisted of a badge with the text ‘Betaald partnerschap met tommyhilfiger’, and a hash tag at the end of the caption ‘#ad’, both as provided in the guidelines of the Dutch Social Media Advertising Code (Stichting Reclame Code, n.d.).

Perceived credibility of the SMI.

Four five-point semantic differential scales were used to measure the perceived SMI

credibility (adopted from: Ohanian, 1990). Participants were asked to indicate to what extent

they believed the SMI was: untrustworthy/trustworthy, dishonest/honest, unreliable/reliable,

and insincere/sincere. A principal component analysis with Varimax rotation confirmed a single underlying factor (Eigenvalue = 2.99, explained variance = 74.69%). Therefore, a

mean total score was calculated from the four items, with higher scores indicating higher

perceived credibility of the SMI (Cronbach’s α = .89; M = 3.52, SD = .74). Recognition of persuasive intent.

RPI was measured as an indication of reactance towards the sponsored content, by

assessing agreement to four statements (e.g., “The message tried to make a decision for me”, measured on a 5-point response scale ranging from 1 (strongly disagree) to 5 (strongly agree) (adopted from: Dillard & Shen, 2005). A principal component analysis with Varimax rotation confirmed a single underlying factor (Eigenvalue = 2.54, explained variance =

63.4%), therefore, a mean score was calculated from the four items (Cronbach’s α = .79; M = 2.29, SD = .87). Higher scores on the construct indicated higher RPI.

Experienced negative affect.

ENA was measured as an indication of reactance. Participants were asked to indicate

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irritated, angry, aggravated and annoyed (adopted from: Dillard & Shen, 2005). To prevent that participants would understand that the researcher was interested in negative emotions,

the following four (bogus) positive emotions were added: happy, interested, enthusiastic, and

curious, which were excluded in further analysis. ENA was measured based on a five-point Likert scale ranging from 1 (totally not applicable) to 5 (totally applicable). A principal

component analysis with Varimax rotation confirmed a single underlying factor (Eigenvalue =

2.58, explained variance = 64.61%). Therefore, a mean score was calculated for the four

items (Cronbach’s α = .82; M = 1.81, SD = .83). Higher scores on the negative emotions indicated higher ENA.

Perceived credibility of the Instagram post.

Perceived credibility of the post was included as an explorative dependent variable, to

see to what extent disclosure warnings influence the credibility of the post. To measure the

perceived credibility of the Instagram post, the same scale was used as the scale to measure

perceived SMI credibility and wording of the question was altered. A principal component

analysis with Varimax rotation confirmed a single underlying factor (Eigenvalue = 2.57,

explained variance = 64.3%). Therefore, a mean score was calculated from the four items,

with higher scores indicating higher perceived credibility of the Instagram post (Cronbach’s α = .81; M = 3.38, SD = .70).

Persuasion knowledge.

It was intended to measure PK a priori as a control variable to check if groups

systematically differed on PK. However, the measurement was deployed after exposure to

the stimuli materials, which makes it unsuitable as a control variable, as it is likely that the

disclosure manipulation influenced the responses to the measurement. Therefore, it is more

appropriate to treat it as a dependent variable. Since no a priori hypotheses about this

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(strongly disagree) to 5 (strongly agree), to what extent they believed that the Instagram post

by the SMI was an advertisement (adopted from Boerman et al., 2012; M = 4.26, SD = 1.06).

Demographics.

Participants were asked to indicate their age in years and their gender (0 = Male, 1=

Female, 2 = Other, namely, 3 = I would rather not say). Furthermore, participants’ highest (completed) level of education was measured using the following scale: 0 = Basisonderwijs,

1 = LBO / VBO / VMBO, 2 = MBO, 3 = HAVO / VWO, 4 = HBO, 5= Wetenschappelijk

onderwijs (WO) - Bachelor, 6 = Wetenschappelijk onderwijs (WO) - Master, 7 = Other,

namely. The participants’ frequency of Instagram usage was measured by asking them: ‘How often do you use Instagram?’ with the following answer options: 1 = Never, 2 = Yearly, 3 = Monthly, 4 = Weekly, 5 = Daily, or 6 = I don’t have Instagram (adopted from Boerman, 2020).

Control variables.

Participants were asked to indicate whether they were familiar with the brand Tommy

Hilfiger (1= No, 2 = Yes). Of all participants, 146 (99.3%) recognised the brand Tommy

Hilfiger, excluding the possibility that participants may not recognise the possible commercial

nature of the Instagram post. Furthermore, participants were examined about their familiarity

with Laura Rose, the SMI (1= No, 2 = Yes). Of all participants, 3 participants indicated to be

familiar with the SMI before participation in the study, and, therefore, were excluded from

further analyses.

Manipulation checks.

At the end of the survey, two different manipulation checks were conducted. First, a

check was employed to measure if the participants noticed the distinction between the micro

and macro-influencer. Participants were asked to indicate the SMI’s number of followers using two questions based on recall and recognition. For recall, participants filled in an open

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followers > 100.000, adapted from Boerman, 2020). Only 42 participants (28.6%) succeeded

to recall the type of SMI correctly. To measure recognition, participants were asked to select

the number of followers of the SMI on a three-point nominal scale (0 = 22.400, 1 = 410.000,

2 = I don’t know). In the micro-influencer condition (N = 77), 77.9% succeeded to recognise the number of followers. This was just more than half (51.4%) for the macro-influencer

condition (N = 70). Therefore, the manipulation is considered fairly successful.

Secondly, to measure if the participants were correctly exposed to the disclosure

warning, participants were asked to indicate whether they had seen a disclosure warning in

the post (0 = No, 1 = Yes) (adopted from Boerman, 2020). In the non-disclosure conditions

(N = 73), 87.7% correctly indicate that they did not see a warning for sponsorship disclosure.

Nine participants marked to recognise seeing a disclosure warning, however, had not been

exposed to a disclosure warning. In the disclosure conditions (N= 74), 55 participants

(74.3%) succeeded to recognise the disclosure warning. Again, this manipulation is

considered fairly successful.

Strategy for Analyses

Descriptives and frequencies for various demographic characteristics were examined,

e.g. the mean age of the participants, to obtain a clear overview of the study’s sample,. Subsequently, randomization was checked for equal distribution of various demographic

variables, e.g. age and education level.

MANOVA analysis.

To test the study’s hypotheses, a MANOVA analysis was run with the inclusion of disclosure warnings and number of followers as independent variables and perceived SMI

credibility, RPI, and ENA as dependent variables. Within each of the conducted analyses, a

total sample of 147 participants was employed. No distinction was made whether or not

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tested to see if the main results could hold up when checked for only successful

manipulations, using a filter in the dataset (N = 81).

Explorative, a MANOVA analysis was run with the inclusion of disclosure warnings

and number of followers as independent variables, and credibility of the Instagram post and

PK as dependent variables.

Results

Randomization Checks

Randomization checks indicate there were no significant differences in gender, χ2

(6) = 9.09, p = .169, age, F (3, 146) = .83, p = .478, level of education, Fisher-exact p = .251,

and Instagram usage across the four experimental conditions, F (3, 146) = .87, p = .456.

Therefore, it may be assumed that the variables age, gender, level of education and

Instagram usage are all equally distributed over the four conditions and that randomization

has been successful.

Main Analyses

A 2 (inclusion disclosure warnings) x 2 (number of followers) MANOVA with three

dependent variables (perceived SMI credibility, recognition of persuasive intent [RPI] and

experienced negative affect [ENA]) was employed to test the hypotheses. Levene's F test was conducted for all dependent variables to see whether there were equal variances

between the conditions, and yielded non-significant results for perceived SMI credibility (F (3,

143) = 1.665, p = .177), RPI (F (3, 143) = 1.05, p = .373), and ENA (F (3, 143) = 2.64, p =

.052). Therefore, it may be assumed that the groups in the population have the same

variance in the dependent variables.

The multivariate tests indicated a statistically significant main effect of disclosure

warnings on the combined dependent variables (F (3, 141) = 3.18, p = .026, Wilks' Λ = 0.937, partial η2 = .06), and a significant interaction effect between the inclusion of disclosure

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warnings and number of followers on the combined dependent variables (F (3, 141) = 3.11, p

= .028; Wilks' Λ = .938, partial η2 = .06).

Table 1. Means of SMI credibility, RPI, and ENA for the conditions of disclosure warnings and influencer types.

Macro Micro Total

Discl. No discl. Discl. No discl. Discl. No discl.

Macro SMI Micro SMI SMI credibility 3.33 (.81) 3.32 (.75) 3.53 (.56) 3.75 (.80) 3.44 (.69) 3.60 (.79) 3.38 (.78) 3.64 (.70) RPI 2.56 (.94) 2.13 (.76) 2.44 (.83) 2.04 (.86) 2.50 (.88) 2.08 (.81) 2.35 (.88) 2.24 (.86) ENA 1.86 (.80) 2.04 (.84) 1.98 (.93) 1.41 (.60) 1.92 (.87) 1.70 (.78) 1.95 (.82) 1.69 (.83)

Note. Standard deviations between brackets.

Perceived SMI credibility.

The MANOVA found no statistically significant main effect of disclosure warnings on

the perceived SMI credibility, F (1, 143) = 1.71, p = .193. Repeating this analysis with only

successful manipulations did not change this result, F (1, 77) = 3.04, p = .085. In the sample,

the SMI credibility for participants in the non-disclosure condition was somewhat higher than

participants in the disclosure condition, see Table 1. However, these differences do not exist

for the overall population. Hypothesis 1a will be rejected.

Moreover, the MANOVA showed a statistically significant, small main effect of

number of followers on SMI credibility, F (1, 143) = 4.51, p = .035, η2 = .032. Repeating this analysis with only successful manipulations however yielded a non-significant result, F (1,

77) = .16, p = .694. Participants that were exposed to the micro influencer valued its

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Finally, the MANOVA indicates that there is no statistically significant interaction

between the effects of the inclusion of a disclosure warning and number of followers of the

SMI on SMI credibility, F (1, 143) = .23, p = .632. Repeating this analysis with only

successful manipulations yielded a similar result, F (1, 77) = .02, p = .890. This means that

hypothesis 2a is supported. There are no differences in the population when controlling the

effect of disclosure warnings on perceived SMI credibility for number of followers, see Table

1.

Recognition of persuasive intent.

The MANOVA shows a statistically significant, small effect of disclosure warnings on

RPI, F (1, 143) = 8.79, p = .004, η2 = .058. Repeating this analysis with only successful manipulations did not change this result, F (1, 77) = 6.43, p = .013, η2= .077. Participants in the disclosure condition showed higher RPI than participants in the non-disclosure condition,

see Table 1. Hypothesis 1b is supported.

The main effect of number of followers on RPI yielded a statistically non-significant

result, F (1, 143) = .51, p = .475. Repeating this analysis with only successful manipulations

did not change this result, F (1, 77) = 1.72, p = .194. In the sample, participants in the

macro-influencer condition reported higher RPI than participants in the micro-macro-influencer condition ,

see Table 1. However, these differences are not found in the overall population.

Finally, there is no statistically significant interaction effect of number of followers on

the main effect of inclusion of disclosure warnings on RPI, F (1, 143) = .01, p = .920.

Repeating this analysis with only successful manipulations yielded a similar result, F (1, 77) =

.94, p = .335. Participants exposed to the macro-influencer scored higher on RPI than those

exposed to the micro influencer, see Table 1. These differences are not found within the

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Experienced negative effect.

The MANOVA analysis yielded a non-significant main effect of disclosure warnings

on ENA, F (3, 143) = 2.22, p = .138. Repeating this analysis with only successful

manipulations yielded similar results, F (1, 77) = .319, p = .574. In the sample, participants

that were not exposed to a disclosure warning experienced less negative affect than

participants exposed to the disclosure warning, see Table 1. These differences are not found

within the population. Hypothesis 1c will be rejected.

Secondly, a non-significant trend was found for the effect of number of followers on ENA, F

(1, 143) = 3.67, p = .057, η2

= .023. Repeating this analysis with only successful

manipulations yielded a similar result, F (1, 77) = 3.68, p = .059, η2 = .046. In the sample, participants that were exposed to the macro-influencer experienced somewhat more

negative affect than those exposed to the micro influencer, see Table 1.

Figure 2. Interaction effect for number of followers on the main effect of disclosure warnings on ENA.

Subsequently, the study yielded a small, significant interaction effect for number of

followers on the main effect of inclusion of a disclosure warning on ENA, F (1, 143) = 7.94, p

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yielded a non-significant trend, F (1, 77) = 3.16, p = .080. In the non-disclosure condition,

participants exposed to the macro-influencer experienced more negative affect than those

exposed to the micro influencer. However, the opposite was found in the disclosure

condition, see Table 1. Hypothesis 2b can therefore only be partially supported. When

Instagram posts by a macro-influencer do not include disclosure warnings, consumers

experience more negative affect.

Explorative Analyses

Levene's F test was conducted to see whether there were equal variances between

the conditions. The test was not significant for perceived credibility of the Instagram post (F

(3, 143) = 2.20, p = .091). Therefore, it may be assumed that the groups in the population

have the same variance in perceived credibility of Instagram post. However, Levene’s F test was significant for PK (F (3, 143) = 3.02, p = .032). Nevertheless, this violation of the

MANOVA criteria is not too serious, since the sample sizes can be regarded as equal.

The multivariate tests indicated that there was a statistically significant main effect of

the inclusion of disclosure warnings on perceived credibility of the Instagram post and PK, (F

(2, 142) = 6.92, p = 0.001), and a non-significant trend for the main effect of number of

followers on the combined dependent variables (F (2, 142) = 2.44, p = .091; Wilks' Λ = .97, partial η2 = .03).

Perceived credibility of the Instagram post.

The MANOVA yielded a small, significant result for the main effect of number of

followers on perceived credibility of the Instagram post, F (1, 143) = 4.86, p = .029, η2 = .033. Participants exposed to the micro-influencer reported higher credibility of the Instagram post

than those exposed to the macro-influencer.

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Persuasion knowledge.

The MANOVA yielded a statistically medium, significant main effect of the inclusion of

disclosure warnings on PK, F (1, 143) = 13.37, p < .001, η2 = .09). Participants in the disclosure condition reported higher PK than those in the non-disclosure condition.

All other comparisons yielded non-significant results. See Table 2 for all means.

Table 2. Means of credibility of the Instagram post, and PK for the conditions of disclosure warnings and influencer types.

Macro Micro Total

Discl. No discl. Discl. No discl. Discl. No discl.

Macro SMI Micro SMI Credibility Instagram post 3.30 (0.60) 3.21 (.62) 3.36 (.63) 3.65 (.84) 3.33 (.61) 3.44 (.78) 3.25 (.61) 3.50 (.75) PK 4.67 (.63) 3.97 (1.31) 4.53 (1.03) 4.00 (.97) 4.59 (.86) 3.99 (1.14) 4.33 (1.07) 4.26 (1.03)

Note. Standard deviations between brackets.

Discussion

This study aimed to examine the impact of disclosure warnings in sponsored content.

In order to provide insights into the gap in research, this study answered the following

research question: ‘To what extent does a ‘sponsored content’ disclosure warning on Instagram posts affect the perceived credibility of the social media influencer (SMI), recognition of persuasive intent and experienced negative affect, and are these effects moderated by the number of followers of the SMI (i.e. micro vs. macro)? The study’s main results indicate that disclosure warnings increase recognition of persuasive intent (RPI) and

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Results indicate that disclosure warnings do not negatively affect SMI credibility.

Surprisingly, these findings are inconsistent with prior research by De Veirman and Hudders

(2019). When including ad scepticism, they found that ad scepticism is very likely to occur as

a result of disclosure warnings, which in turn negatively affects consumers’ perceptions of the SMI’s credibility. Secondly, the findings do indicate that the SMI’s number of followers influences their credibility. This study found that consumers tend to consider

micro-influencers to be more credible than macro-micro-influencers, which is contradictory to prior

research by Boerman (2020) and De Veirman et al. (2017). They found that the more

followers an SMI had, the more credible they were perceived by consumers. This study’s contrasting finding may be explained due to consumers perceiving micro-influencers as more

similar to them than macro-influencers, which could result in consumers finding them more

credible (Domingues Aguiar & Van Reijmersdal, 2018). Furthermore, the study’s findings for the interaction effect on SMI credibility show non-significant results.

Secondly, the research found that disclosure warnings increase RPI, supporting

findings by Boerman (2020) and Evans et al. (2017). These are essential findings, as they

support the effectiveness of disclosure warnings and indicate consumers’ potential

experience of psychological reactance. Moreover, SMI’s number of followers did not increase the RPI, again supporting findings by Boerman (2020). These findings suggest that the

number of followers is no cue for RPI. Interestingly, persuasion knowledge (PK) was

relatively high throughout the experiment, suggesting high levels of consumer awareness

regarding influencer marketing. Therefore, consumers might keep in mind that SMIs,

regardless of which type, are likely to advertise. Furthermore, there was no significant

interaction effect on RPI, supporting findings by Boerman (2020) that SMIs’ number of followers do not function as a peripheral cue to help activate consumer’s PK. These findings indicate that the type of SMI is not related to the activation of PK.

Interestingly, when consumers are exposed to a disclosure warning, they experience

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found if there was no disclosure warning present, a relatively new finding within disclosure

warning research. When micro-influencers use no disclosure warnings, consumers

experience less negative affect, which could be explained by consumers perceiving them as

authentic. However, when they engage in (disclosing) sponsored content, consumers may

perceive them as a sell-out, exchanging their authenticity for monetary benefits. On the other

hand, consumers’ overall affect towards macro-influencers is already fairly negative, as they are aware that macro-influencers are likely to engage in sponsored content (Domingues

Aguiar & Reijmersdal, 2018). When macro-influencers do not use disclosure warnings,

consumers may experience a feeling of envy towards them because they dislike the feeling

of being misled (De Veirman & Hudders, 2019). However, when macro-influencers do

include disclosure warnings, consumers appreciate them for being honest about the

intentions for posting the content.

Finally, the explorative analyses yielded some interesting results. On the one hand,

disclosure warnings do seem to activate (cognitive and attitudinal) PK, supporting results

from Boerman et al. (2012), Evans et al. (2017), and Hass and Grady (1975). On the other

hand, the SMI’s number of followers influences how consumers perceive the Instagram post’s credibility. Consumers tend to value posts by micro-influencers as more credible than those of macro-influencers.

Limitations and future research

The current study has some limitations. Firstly, a large number of participants failed to

recognise the disclosure warning or number of followers. These findings are not surprising,

as previous studies showed how little attention consumers pay to disclosure warnings

(Boerman et al., 2012; Boerman, 2020; Wojdynski & Evans, 2016). Moreover, the profile

overview did not seem sufficient for the participants to recognise the SMI’s number of followers. Nonetheless, this does not imply that the manipulations were not effective. In fact,

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valid. In order to test this, future research can use eye-tracking devices to determine how

much attention is paid to disclosure warnings and the SMI’s number of followers when consumers evaluate SMIs. Though, the results of this study need to be treated with caution,

as it cannot entirely be ruled out that the manipulations caused differences between the

conditions.

Secondly, the overall study lacked statistical power. In the main analyses, effect sizes

for the effects found were fairly small. Additionally, the study found some interestingly

non-significant trends. Since the study’s sample was rather small, future research should include a larger sample to measure more accurately and to elaborate on these small effects.

Thirdly, the study intended to measure PK a priori as a control variable. However,

since the measurement was deployed after the manipulation, it was unsuitable for treating it

as a control variable. Notable, however, is that disclosure warnings do seem to activate PK.

Future research could build onto these results, by measuring pre-existing PK before

manipulations by asking participants about the specific features they believe to be good

indicators for sponsored content.

Finally, despite that the sample showed to be a good representation of the overall

population, the current experiment involved a convenience sample. Therefore, the results

found need to be treated with caution and cannot be fully generalised. Repeating the current

experiment with a simple random sample is recommended.

Moreover, future studies can elaborate on some interesting findings of this study.

Firstly, it is to interesting investigate the interaction effect on ENA further. This study found

that if SMIs engage in sponsored content, consumers experience less negative affect

towards macro-influencers compared to micro-influencers. The contrary was found when no

disclosure warnings were present. Future research could investigate what triggers

differences in consumers’ evaluations of micro- and macro-influencers engaging in sponsored content. Furthermore, it may be interesting to include non-sponsorship

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disclosures in future studies, as prior studies found that consumers appreciate clear

non-sponsorship disclosures (De Veirman & Hudders, 2019). Moreover, Van Reijmersdal et al.

(2016) found that when non-sponsorship disclosures are used, this may, over time, result in

consumers appreciating and recognising transparency by the source, which in turn may even

soften consumers’ resistance to sponsored content.

Moreover, RPI seems to be mostly influenced by the presence of a disclosure

warning (cognitive cue), whereas the ENA seems to be affected by the characteristics of the

SMI (attitudinal cue). It may be interesting to find more support for these findings, as

reactance is desirable since it allows consumers to resist persuasion attempts. Furthermore,

these results confirm the idea of the cognitive and the attitudinal dimension of persuasion

knowledge (Boerman et al., 2012).

Practical implementations

Based on the results, some practical implementations can be drawn. Even though

results show how little attention consumers pay to disclosure warnings, as found in previous

research (Boerman et al., 2012; Boerman, 2020; Wojdynski & Evans, 2016), disclosure

warnings do increase RPI. This study offers regulatory parties valuable insights about how

consumers process sponsored content, as disclosure warnings show to be effective cues for

recognition of sponsored content and activation of consumers’ PK. Furthermore, the study’s findings confirm consumers’ development of PK regarding influencer marketing, a valuable finding for regulatory parties.

For brands and SMIs, the findings are valuable as they show that consumers still

struggle to recognise sponsored content. On the one hand, this is favourable for brands,

since this indicates that influencer marketing is still effective and marketers’ persuasive intent remain fairly disguised in influencer campaigns. On the other hand, these findings are

favourable for SMIs, as the findings suggest that disclosure warnings do not harm their

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have to worry that engaging in influencer campaigns harms their credibility. Noteworthy,

however, are the findings that disclosing sponsored content may be harmful to consumers’ perceptions of micro-influencers; yet, it may be valuable for consumers’ perceptions of macro-influencers.

In conclusion, this study finds support for the effectiveness of disclosure warnings

and its potential to evoke reactance towards sponsored content. Notably, the high levels of

persuasion knowledge in the current study suggest that consumers are highly aware of the

persuasive intent of influencer marketing, indicating that consumers are developing their

persuasion knowledge on influencer marketing over time. Future research is recommended

to elaborate on disclosure warnings effects on SMI evaluations and consumers’ experience of reactance, and specifically the attitudinal dimension of reactance.

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