Not lean by default
Ziengs, Nick
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Ziengs, N. (2018). Not lean by default: Exploring practices, their design, and underlying mechanisms
driving performance. University of Groningen, SOM research school.
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Appendix A
Appendix A - Core and infrastructural quality management practices constructs and labels
Class
Construct
Labels
core process management cleanliness and organization [ Anh and Matsui (2006); Flynn et al. (1994) ] ; housekeeping [ Phan et al. (2011a); Phan et al. (2011b) ] ; plant environment [ Flynn et al. (1995) ] ; problem solving [ Dreyfus et al. (2004) ] ; process control [ Anh and Matsui (2006); Flynn et al. (1994); Flynn et al. (1999); Molina et al. (2007); Phan et al. (2011a); Phan et al. (2011b) ] ; process control and improvement [ Zhang et al. (2000) ] ; process management [ Anderson et al. (1995); Arumugam et al. (2008); De Cerio (2003); Douglas and Judge (2001); Fuentes et al. (2006); Grandzol and Gershon (1998); Kaynak (2003); Kaynak and Hartley (2008); Kristal et al. (2010); Lee et al. (2010); Loke et al. (2012); Mahadevappa and Kotreshwar (2004); Noar et al. (2008); Ooi et al. (2013); Park et al. (2001); Prajogo and Sohal (2006); Rungtusanatham et al. (1998); Samson and Terziovski (1999); Tari et al. (2007); Zu et al. (2008) ] ; process quality [ Choi and Eboch (1998); Dreyfus et al. (2004); Jayaram et al. (2010) ] ; process quality management [ Ahire and Dreyfus (2000); Jayaram et al. (2010); Swink et al. (2005) ] ; quality improvement [ Fullerton and Wempe (2009) ] ; quality information [ Noar et al. (2008); Sanchez-Rodriguez (2004); Zu et al. (2008) ] ; quality management programs [ Shah and Ward (2003) ] ; quality process [ Agus and Abdullah (2000) ] ; spc usage [ Ahire et al. (1996) ] ; statistical process control [ Ahire and O'Shaughnessy (1998); Curkovic et al. (2000); Dreyfus et al. (2004); Flynn et al. (1995); Su et al. (2008) ] ; use of process improvement tools [ Ittner and Larcker (1997) ] ; use of statistical quality control [ Ittner and Larcker (1997) ]
core product design and management
cross-functional product design [ Phan et al. (2011a); Phan et al. (2011b) ] ; design and new product development [ De Cerio (2003) ] ; design management [ Dreyfus et al. (2004); Jayaram et al. (2010) ] ; design quality management [ Ahire and O'Shaughnessy (1998); Ahire et al. (1996) ] ; external interface management [ Black (1995) ] ; interfunctional design process [ Flynn et al. (1994) ] ; joint operational development [ Lo et al. (2007) ] ; product / service design [ Kaynak (2003); Kaynak and Hartley (2008); Mahadevappa and Kotreshwar (2004); Zu et al. (2008) ] ; product design [ Chong and Rundus (2004); Flynn et al. (1995); Noar et al. (2008); Zhang et al. (2000) ] ; product design performance [ Ahire and Dreyfus (2000) ] ; product design process [ Anh and Matsui (2006) ] ; product process development [ Swink et al. (2005) ] ; product/process design [ Mellat-Parast et al. (2007) ] ; quality design management [ Ahire and Dreyfus (2000) ] ; relationship [ Lau (2000) ] ; supplier involvement in product design [ Ittner and Larcker (1997) ]
core quality data analysis benchmarking [ Ahire and O'Shaughnessy (1998); Ahire et al. (1996); Chowdhury et al. (2007); Curkovic et al. (2000); Das et al. (2008); Dreyfus et al. (2004); Mellat-Parast et al. (2007); Sanchez-Rodriguez (2004) ] ; competitive benchmarking [ Shah and Ward (2003) ] ; evaluation [ Zhang et al. (2000) ] ; extent of benchmarking [ Ittner and Larcker (1997) ] ; feedback [ Anh and Matsui (2006); Flynn et al. (1994) ] ; feedback of information [ Flynn et al. (1999) ] ; global quality information management [ Dreyfus et al. (2004) ] ; information analysis [ Arumugam et al. (2008); Flynn and Saladin (2001); Loke et al. (2012) ] ; information and analysis [ Choi and Eboch (1998); Lee et al. (2010); Ooi et al. (2013); Prajogo and Sohal (2006); Rahman (2001); Samson and Terziovski (1999) ] ; information and feedback [ Kristal et al. (2010) ] ; information availability [ Solis et al. (2000a); Solis et al. (2000b); Solis et al. (2000c) ] ; information feedback [ Flynn et al. (1995); Phan et al. (2011a); Phan et al. (2011b) ] ; information management [ Park et al. (2001) ] ; internal quality information usage [ Ahire and O'Shaughnessy (1998); Ahire et al. (1996) ] ; measurement [ Curkovic et al. (2000) ] ; process quality information management [ Dreyfus et al. (2004) ] ; quality data analysis [ Douglas and Judge (2001); Lai (2003) ] ; quality data and reporting [ Kaynak (2003); Kaynak and Hartley (2008); Mahadevappa and Kotreshwar (2004) ] ; quality improvement measurement systems [ Black (1995) ] ; quality information [ Noar et al. (2008); Sanchez-Rodriguez (2004); Zu et al. (2008) ] ; quality information and performance measurement [ Su et al. (2008) ] ; quality information availability [ Mellat-Parast et al. (2007) ] ; quality information usage [ Jayaram et al. (2010); Mellat-Parast et al. (2007) ] ; quality measurement [ Agus and Abdullah (2000) ] ; use of benchmarking [ Dow et al. (1999) ] ; use of data gathering and analysis tools [ Ittner and Larcker (1997) ]
infrastructural customer focus closer customer relationships [ Curkovic et al. (2000) ] ; customer cooperation [ Molina et al. (2007) ] ; customer focus [ Abdullah et al. (2009); Agus and Abdullah (2000); Agus et al. (2000); Ahire and O'Shaughnessy (1998); Ahire et al. (1996); Arumugam et al. (2008); Boon et al. (2007); Chong and Rundus (2004); Chowdhury et al. (2007); Das et al. (2008); Douglas and Judge (2001); Dow et al. (1999); Dreyfus et al. (2004); Flynn et al. (1995); Forza and Filippini (1998); Fuentes et al. (2006); Grandzol and Gershon (1998); Hung et al. (2010); Jayaram et al. (2010); Kaynak and Hartley (2008); Kristal et al. (2010); Lai (2003); Lee et al. (2010); Lo et al. (2007); Loke et al. (2012); Ooi et al. (2008); Ooi et al. (2013); Prajogo and Sohal (2006); Rahman (2001); Rahman and
x
Class
Construct
Labels
Bullock (2005); Samson and Terziovski (1999); Solis et al. (2000a); Solis et al. (2000b); Solis et al. (2000c); Tari et al. (2007); Zhang et al. (2000) ] ; customer interaction [ Flynn et al. (1994) ] ; customer involvement [ Noar et al. (2008); Phan et al. (2011a); Phan et al. (2011b) ] ; customer management [ De Cerio (2003) ] ; customer orientation [ Anh and Matsui (2006); Mellat-Parast et al. (2007) ] ; customer relationship [ Zu et al. (2008) ] ; customer satisfaction orientation [ Black (1995) ] ; organizations customer focus [ Ittner and Larcker (1997) ] ; quality assurance of products and services [ Flynn and Saladin (2001) ] ; quality information [ Noar et al. (2008); Sanchez-Rodriguez (2004); Zu et al. (2008) ]
infrastructural management leadership committed leadership [ Curkovic et al. (2000) ] ; communication [ Boon et al. (2007); Lau (2000) ] ; exogenous leadership [ Grandzol and Gershon (1998) ] ; formal strategic planning [ Phan et al. (2011a); Phan et al. (2011b) ] ; leadership [ Arumugam et al. (2008); Boon et al. (2007); Flynn and Saladin (2001); Fuentes et al. (2006); Lee et al. (2010); Loke et al. (2012); Ooi et al. (2013); Prajogo and Sohal (2006); Rahman (2001); Samson and Terziovski (1999); Tari et al. (2007); Zhang et al. (2000) ] ; leadership and top management commitment [ Ooi et al. (2008) ] ; management commitment [ Abdullah et al. (2009); Sanchez-Rodriguez (2004) ] ; management leadership [ Douglas and Judge (2001); Kaynak (2003); Kaynak and Hartley (2008) ] ; management support [ Flynn et al. (1995) ] ; management technical competence [ Flynn et al. (1999) ] ; quality leadership [ Boyer et al. (1997); Flynn et al. (1994) ] ; quality operational planning [ Black (1995) ] ; quality planning [ Tari et al. (2007) ] ; shared vision [ Dow et al. (1999); Rahman and Bullock (2005) ] ; strategic planning [ Lee et al. (2010); Loke et al. (2012); Ooi et al. (2013); Park et al. (2001); Prajogo and Sohal (2006); Samson and Terziovski (1999) ] ; strategic quality planning [ Choi and Eboch (1998); Dreyfus et al. (2004); Flynn and Saladin (2001); Mellat-Parast et al. (2007); Solis et al. (2000a); Solis et al. (2000b); Solis et al. (2000c) ] ; strategic quality management [ Black (1995) ] ; strategy and planning [ Rahman (2001) ] ; top management commitment [ Agus and Abdullah (2000); Agus et al. (2000); Ahire et al. (1996); Chowdhury et al. (2007); Das et al. (2008); Dreyfus et al. (2004); Jayaram et al. (2010); Jun et al. (2006); Su et al. (2008) ] ; top management commitment to quality [ Ahire and O'Shaughnessy (1998) ] ; top management leadership [ Mahadevappa and Kotreshwar (2004); Ugboro and Obeng (2000) ] ; top management leadership for quality [ Anh and Matsui (2006); Kristal et al. (2010) ] ; top management support [ Hung et al. (2010); Mellat-Parast et al. (2007); Noar et al. (2008); Solis et al. (2000a); Solis et al. (2000b); Solis et al. (2000c); Zu et al. (2008) ] ; top management leadership [ Phan et al. (2011a); Phan et al. (2011b) ] ; vision and plan statement [ Zhang et al. (2000) ] ; visionary leadership [ Anderson et al. (1995); Rungtusanatham et al. (1998) ]
infrastructural people management appraisal systems [ Jun et al. (2006) ] ; autonomy [ Molina et al. (2007) ] ; communication [ Boon et al. (2007); Lau (2000) ] ; cooperation [ Anderson et al. (1995); Dreyfus et al. (2004); Fuentes et al. (2006); Grandzol and Gershon (1998); Rungtusanatham et al. (1998) ] ; cross-functional work force [ Shah and Ward (2003) ] ; cross-functional coordination [ Sanchez-Rodriguez (2004) ] ; cross-functional quality teams [ Curkovic et al. (2000); Su et al. (2008) ] ; education and training [ Chowdhury et al. (2007); Das et al. (2008); Ooi et al. (2008); Zhang et al. (2000) ] ; employee compensation [ Jun et al. (2006) ] ; employee development [ Flynn et al. (1999) ] ; employee education [ Park et al. (2001) ] ; employee empowerment [ Ahire and O'Shaughnessy (1998); Ahire et al. (1996); Curkovic et al. (2000); Hung et al. (2010); Jun et al. (2006) ] ; employee empowerment with customers [ Ittner and Larcker (1997) ] ; employee focus [ Agus and Abdullah (2000); Agus et al. (2000) ] ; employee involvement [ Abdullah et al. (2009); Ahire et al. (1996); Chowdhury et al. (2007); Das et al. (2008); Mahadevappa and Kotreshwar (2004); Mellat-Parast et al. (2007); Su et al. (2008) ] ; employee involvement strategies [ Ahire and O'Shaughnessy (1998) ] ; employee participation [ Anh and Matsui (2006); Boon et al. (2007); Zhang et al. (2000) ] ; employee quality training [ Ahire and O'Shaughnessy (1998) ] ; employee relations [ Kaynak (2003); Kaynak and Hartley (2008) ] ; employee suggestions [ Phan et al. (2011a); Phan et al. (2011b) ] ; employee training [ Ahire et al. (1996); Jun et al. (2006); Mellat-Parast et al. (2007); Su et al. (2008) ] ; empowerment [ Boon et al. (2007); Dreyfus et al. (2004); Jayaram et al. (2010); Park et al. (2001); Ugboro and Obeng (2000) ] ; extent of training [ Ittner and Larcker (1997) ] ; human resource [ Choi and Eboch (1998) ] ; human resource focus [ Lee et al. (2010); Loke et al. (2012) ] ; human resource management [ De Cerio (2003); Ooi et al. (2013); Tari et al. (2007) ] ; human resource utilization [ Flynn and Saladin (2001) ] ; involvement [ Lau (2000) ] ; learning [ Anderson et al. (1995); Fuentes et al. (2006); Grandzol and Gershon (1998); Rungtusanatham et al. (1998); Tari et al. (2007) ] ; people [ Rahman (2001) ] ; people involvement [ Arumugam et al. (2008) ] ; people management [ Douglas and Judge (2001); Ho et al. (2001); Lai (2003); Prajogo and Sohal (2006); Samson and Terziovski (1999) ] ; personnel management [ Sanchez-Rodriguez (2004) ] ; personnel training [ Dow et al. (1999); Rahman and Bullock (2005) ] ; quality and team based rewards [ Ittner and Larcker (1997) ] ; quality improvement rewards [ Flynn et al. (1994) ] ; quality training [ Ahire and Dreyfus (2000); Curkovic et al. (2000) ] ; reward and recognition [ Abdullah et al. (2009); Boon et al. (2007); Chowdhury et al. (2007); Das et al. (2008); Zhang et al. (2000) ] ; selection for teamwork potential [ Flynn et al. (1994) ] ; self-directed work teams [ Shah and Ward (2003) ] ; shop floor employee involvement in problem solving [ Fullerton and Wempe (2009) ] ; small group problem solving [ Kristal et al. (2010); Phan et al. (2011a); Phan et al. (2011b) ] ; soft [ Boyer et al. (1997) ] ; teamwork [ Boon et al. (2007); Flynn et al. (1994); Jun et al. (2006); Molina et al. (2007); Ooi et al. (2008) ] ; teamwork structure for process improvement [ Black (1995) ] ; training [ Agus and Abdullah (2000); Agus et al. (2000); Dreyfus et al. (2004); Jayaram et al. (2010); Kaynak (2003); Kaynak and Hartley
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Appendix A - Core and infrastructural quality management practices constructs and labels
Class
Construct
Labels
(2008); Mahadevappa and Kotreshwar (2004); Phan et al. (2011a); Phan et al. (2011b); Solis et al. (2000a); Solis et al. (2000b); Solis et al. (2000c) ] ; training and development [ Boon et al. (2007) ] ; training and education [ Abdullah et al. (2009) ] ; use of teams [ Dow et al. (1999); Ittner and Larcker (1997); Rahman and Bullock (2005) ] ; wimp [ Boyer et al. (1997) ] ; worker participation [ Flynn et al. (1999) ] ; workforce commitment [ Rahman and Bullock (2005) ] ; workforce development [ Swink et al. (2005) ] ; workforce management [ Flynn et al. (1995); Zu et al. (2008) ]
infrastructural supplier quality management
attitude towards integration [ Lo et al. (2007) ] ; buyer-supplier relationship [ Lo et al. (2007) ] ; co-operative supplier relations [ Dow et al. (1999) ] ; continual improvement [ Arumugam et al. (2008) ] ; cooperative supplier [ Rahman and Bullock (2005) ] ; effective communication [ Lo et al. (2007) ] ; nonprime considerations in supplier selection [ Ittner and Larcker (1997) ] ; quality culture [ Lo et al. (2007) ] ; quality emphasized purchasing [ Lo et al. (2007) ] ; quality system [ Lo et al. (2007) ] ; supplier cooperation [ Molina et al. (2007) ] ; supplier development [ Curkovic et al. (2000) ] ; supplier involvement [ Kristal et al. (2010); Noar et al. (2008) ] ; supplier management [ De Cerio (2003); Park et al. (2001); Sanchez-Rodriguez (2004); Tari et al. (2007) ] ; supplier partnerships [ Black (1995) ] ; supplier performance [ Ahire et al. (1996) ] ; supplier quality [ Mellat-Parast et al. (2007); Solis et al. (2000a); Solis et al. (2000b); Solis et al. (2000c) ] ; supplier quality involvement [ Phan et al. (2011a); Phan et al. (2011b) ] ; supplier quality management [ Ahire and O'Shaughnessy (1998); Ahire et al. (1996); Chowdhury et al. (2007); Das et al. (2008); Dreyfus et al. (2004); Jayaram et al. (2010); Kaynak (2003); Kaynak and Hartley (2008); Lai (2003); Mahadevappa and Kotreshwar (2004); Zhang et al. (2000) ] ; supplier relationship [ Abdullah et al. (2009); Agus and Abdullah (2000); Agus et al. (2000); Anh and Matsui (2006); Flynn et al. (1994); Flynn et al. (1995); Zu et al. (2008) ] ; supplier relationship management [ Swink et al. (2005) ] ; supplier relationships [ Arumugam et al. (2008) ]
performance business performance average turnover [ Agus and Abdullah (2000) ] ; business performance [ Dreyfus et al. (2004); Lau (2000); Zu et al. (2008) ] ; financial and market performance [ Kaynak (2003); Kaynak and Hartley (2008) ] ; financial performance [ Curkovic et al. (2000); Douglas and Judge (2001); Fuentes et al. (2006); Grandzol and Gershon (1998) ] ; growth [ Boyer et al. (1997) ] ; market-based performance [ Swink et al. (2005) ] ; market performance [ Curkovic et al. (2000) ] ; market share [ Sanchez-Rodriguez (2004); Su et al. (2008) ] ; market share increase [ Su et al. (2008) ] ; net profit [ Agus and Abdullah (2000) ] ; overall business performance [ Sanchez-Rodriguez (2004) ] ; performance [ Molina et al. (2007) ] ; profit [ Boyer et al. (1997) ] ; return on assets [ Agus and Abdullah (2000) ] ; return on sales [ Fullerton and Wempe (2009) ] ; road [ Rodriguez (2004) ] ; rose [ Sanchez-Rodriguez (2004) ] ; sales [ Su et al. (2008) ]
performance operational performance cost [ Noar et al. (2008) ] ; cost [ Flynn et al. (1999) ] ; cost efficiency [ Swink et al. (2005) ] ; cost of quality as percentage of total sales [ Rahman and Bullock (2005) ] ; cycle time [ Flynn et al. (1995); Phan et al. (2011a); Phan et al. (2011b) ] ; delivery [ Noar et al. (2008); Sanchez-Rodriguez (2004) ] ; delivery (customer satisfaction) [ Choi and Eboch (1998) ] ; delivery in full on time to customer [ Rahman and Bullock (2005) ] ; delivery on time [ Su et al. (2008) ] ; dependability - on-time delivery [ Flynn et al. (1999) ] ; design performance [ Jayaram et al. (2010) ] ; employee fulfilment [ Fuentes et al. (2006); Grandzol and Gershon (1998) ] ; employee fulfilment [ Anderson et al. (1995); Rungtusanatham et al. (1998) ] ; employee loyalty [ Jun et al. (2006) ] ; employee morale [ Rahman and Bullock (2005) ] ; employee performance [ Fuentes et al. (2006) ] ; employee satisfact ion [ Grandzol and Gershon (1998); Jun et al. (2006); Park et al. (2001) ] ; fast delivery [ Phan et al. (2011a); Phan et al. (2011b) ] ; firm performance [ Abdullah et al. (2009) ] ; flexibility [ Boyer et al. (1997); Noar et al. (2008) ] ; flexibility - product [ Flynn et al. (1999) ] ; flexibility - volume [ Flynn et al. (1999) ] ; flexibility to change volume [ Phan et al. (2011a); Phan et al. (2011b) ] ; flexibility to change product mix [ Phan et al. (2011a); Phan et al. (2011b) ] ; internal quality results [ Mellat-Parast et al. (2007) ] ; inventory [ Sanchez-Rodriguez (2004) ] ; inventory management performance [ Kaynak (2003); Kaynak and Hartley (2008) ] ; inventory turnover [ Phan et al. (2011a); Phan et al. (2011b) ] ; job involvement [ Boon et al. (2007) ] ; job satisfaction [ Ugboro and Obeng (2000) ] ; materials costs [ Sanchez-Rodriguez (2004) ] ; new product flexibility [ Swink et al. (2005) ] ; new product quality [ Flynn et al. (1994) ] ; non-financial manufacturing performance measures [ Fullerton and Wempe (2009) ] ; on-time delivery performance [ Phan et al. (2011a); Phan et al. (2011b) ] ; operational performance [ Fuentes et al. (2006); Grandzol and Gershon (1998); Lai (2003) ] ; organizational performance [ Chong and Rundus (2004) ] ; overall operational performance [ Sanchez-Rodriguez (2004) ] ; process flexibility [ Swink et al. (2005) ] ; process innovation [ Prajogo and Sohal (2006) ] ; process innovation performance [ Hung et al. (2010) ] ; product delivery [ Agus and Abdullah (2000) ] ; product development performance [ Dreyfus et al. (2004) ] ; product innovation [ Chowdhury et al. (2007); Prajogo and Sohal (2006) ] ; product innovation performance [ Hung et al. (2010) ] ; production costs [ Sanchez-Rodriguez (2004) ] ; production innovation [ Das et al. (2008) ] ; productivity [ Rahman and Bullock (2005) ] ; quality performance [ Arumugam et al. (2008); Flynn et al. (1995); Kaynak (2003); Solis et al. (2000a); Solis et al. (2000b); Solis et al. (2000c); Zu et al. (2008) ] ; quality performance [ Kaynak and Hartley (2008) ] ; responsiveness [ Curkovic et al. (2000); Sanchez-Rodriguez (2004) ] ; speed of new product introduction [ Phan et al. (2011a); Phan et al. (2011b) ] ; time-based performance [ Lau (2000) ] ; unit cost of manufacturing [ Phan et al. (2011a); Phan et al. (2011b) ]
x
Class
Construct
Labels
performance quality performance conformance to product specifications [ Phan et al. (2011a); Phan et al. (2011b) ] ; defects as percentage of production volume [ Rahman and Bullock (2005) ] ; dependability - specifications [ Flynn et al. (1999) ] ; endogenous product / service quality [ Grandzol and Gershon (1998) ] ; external quality results [ Mellat-Parast et al. (2007) ] ; internal quality [ Ahire and Dreyfus (2000) ] ; organizational quality performance [ Lo et al. (2007) ] ; percent of products shipped without rework [ Flynn et al. (1994) ] ; percentage of defects [ Su et al. (2008) ] ; process quality [ Choi and Eboch (1998); Dreyfus et al. (2004); Jayaram et al. (2010) ] ; product quality [ Agus and Abdullah (2000); Ahire and O'Shaughnessy (1998); Ahire et al. (1996); Chowdhury et al. (2007); Das et al. (2008); Dow et al. (1999); Dreyfus et al. (2004); Ho et al. (2001); Jayaram et al. (2010); Prajogo and Sohal (2006); Su et al. (2008); Zhang et al. (2000) ] ; quality [ Curkovic et al. (2000); Noar et al. (2008); Sanchez-Rodriguez (2004) ] ; quality-based performance [ Lau (2000) ] ; quality - features [ Flynn et al. (1999) ] ; quality - performance [ Flynn et al. (1999) ] ; quality (customer satisfaction) [ Choi and Eboch (1998) ] ; quality (plant perfor mance) [ Choi and Eboch (1998) ] ; quality assurance [ Chowdhury et al. (2007) ] ; quality performance [ Arumugam et al. (2008); Flynn et al. (1995); Kaynak (2003); Solis et al. (2000a); Solis et al. (2000b); Solis et al. (2000c); Zu et al. (2008) ] ; results of quality assurance of products and services [ Flynn and Saladin (2001) ] ; scrap / defects levels [ Mahadevappa and Kotreshwar (2004) ]
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Appendix B
Appendix B - Meta-analysis (decomposition)
relation study construct label 1 construct label 1 n nc robs ox rye
process management - product design and management
Ahire and O'Shaughnessy (1998) statistical process control design quality management 508 1 0,340 0,910 0,790 Ahire et al. (1996) spc usage design quality management 371 1 0,470 0,800 0,740 De Cerio (2003) process management design and new product development 965 1 0,433 0,750 0,520 Jayaram et al. (2010) process quality management design management 394 1 0,720 0,820 0,900 Kaynak (2003) process management product / service design 382 1 0,588 0,780 0,930 Kaynak and Hartley (2008) process management product / service design 328 1 0,711 0,810 0,940 Swink et al. (2005) process quality management product process development 57 1 0,350 0,850 0,890 Zhang et al. (2000) process control and improvement product design 212 1 0,775 0,860 0,840 Zu et al. (2008) process management product / service design 226 1 0,740 0,860 0,870 Ahire and Dreyfus (2000) process quality management quality design management, product design
performance
418 2 0,495 NA NA
Anh and Matsui (2006) cleanliness and organization, process control product design process 35 2 0,720 NA NA Dreyfus et al. (2004) statistical process control, problem solving design management 530 2 0,580 NA NA Flynn et al. (1994) process control, cleanliness and organization interfunctional design process 42 2 0,285 NA NA Flynn et al. (1995) statistical process control, plant environment product design 42 2 0,300 NA NA Ittner and Larcker (1997) use of statistical quality control, use of process
improvement tools
supplier involvement in product design 249 2 0,230 NA NA
Noar et al. (2008) quality information, process management product design 189 2 0,375 NA NA process management - quality performance data analysis
Arumugam et al. (2008) process management information analysis 122 1 0,444 0,800 0,833 Choi and Eboch (1998) process quality information and analysis 339 1 0,380 0,690 0,710 Flynn et al. (1999) process control feedback of information 75 1 0,560 0,760 0,900 Jayaram et al. (2010) process quality management quality information usage 394 1 0,810 0,820 0,880 Kaynak (2003) process management quality data and reporting 382 1 0,536 0,780 0,900 Kaynak and Hartley (2008) process management quality data and reporting 328 1 0,780 0,810 0,900 Kristal et al. (2010) process management information and feedback 359 1 0,680 0,910 0,840
x
238
Lee et al. (2010) process management information and analysis 125 1 0,860 0,920 0,890 Loke et al. (2012) process management information analysis 202 1 0,791 0,881 0,920 Ooi et al. (2013) process management information and analysis 202 1 0,653 0,822 0,849 Park et al. (2001) process management information management 31 1 0,589 0,780 0,912 Prajogo and Sohal (2006) process management information and analysis 194 1 0,699 0,792 0,792 Samson and Terziovski (1999) process management information and analysis 1024 1 0,222 0,697 0,898 Shah and Ward (2003) quality management programs competitive benchmarking 1757 1 0,240 0,801 0,833 Su et al. (2008) statistical process control quality information and performance
measurement
196 1 0,651 0,801 0,833
Zhang et al. (2000) process control and improvement evaluation 212 1 0,822 0,860 0,890 Zu et al. (2008) process management quality information 226 1 0,690 0,860 0,960 Ahire and O'Shaughnessy (1998) statistical process control benchmarking, internal quality information
usage
508 2 0,360 NA NA
Ahire et al. (1996) spc usage benchmarking, internal quality information usage
371 2 0,480 NA NA
Anh and Matsui (2006) cleanliness and organization, process control feedback 35 2 0,540 NA NA Dreyfus et al. (2004) statistical process control, problem-solving benchmarking, process quality information
management, global quality information management
530 6 0,543 NA NA
Flynn et al. (1994) process control, cleanliness and organization feedback 42 2 0,475 NA NA Flynn et al. (1995) statistical process control, plant environment information feedback 42 2 0,550 NA NA Ittner and Larcker (1997) use of statistical quality control, use of process
improvement tools
use of data gathering and analysis tools, the extent of benchmarking
249 4 0,220 NA NA
process management - customer focus
Ahire and O'Shaughnessy (1998) statistical process control customer focus 508 1 0,340 0,910 0,800 Ahire et al. (1996) spc usage customer focus 371 1 0,480 0,800 0,720 Arumugam et al. (2008) process management customer focus 122 1 0,435 0,800 0,700 De Cerio (2003) process management customer management 965 1 0,427 0,750 0,660 Fuentes et al. (2006) process management customer focus 273 1 0,535 0,740 0,840 Grandzol and Gershon (1998) process management customer focus 275 1 0,643 0,818 0,865
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Appendix B - Meta-analysis (decomposition)
relation study construct label 1 construct label 1 n nc robs ox rye
Jayaram et al. (2010) process quality management customer focus 394 1 0,730 0,820 0,830 Kaynak and Hartley (2008) process management customer focus 328 1 0,620 0,810 0,840 Kristal et al. (2010) process management customer focus 359 1 0,310 0,910 0,790 Lee et al. (2010) process management customer focus 125 1 0,858 0,920 0,890 Loke et al. (2012) process management customer focus 202 1 0,680 0,881 0,892 Molina et al. (2007) process control customer cooperation 197 1 0,520 0,801 0,781 Ooi et al. (2013) process management customer focus 202 1 0,753 0,822 0,878 Prajogo and Sohal (2006) process management customer focus 194 1 0,653 0,792 0,785 Samson and Terziovski (1999) process management customer focus 1024 1 0,472 0,697 0,715 Tari et al. (2007) process management customer focus 108 1 0,480 0,630 0,540 Zhang et al. (2000) process control and improvement customer focus 212 1 0,744 0,860 0,870 Zu et al. (2008) process management customer relationship 226 1 0,410 0,860 0,840 Anh and Matsui (2006) cleanliness and organization, process control customer orientation 35 2 0,590 NA NA Dreyfus et al. (2004) statistical process control, problem solving customer focus 530 2 0,575 NA NA Flynn et al. (1994) process control, cleanliness and organization customer interaction 42 2 0,275 NA NA Flynn et al. (1995) statistical process control, plant environment customer focus 42 2 0,295 NA NA Ittner and Larcker (1997) use of statistical quality control, use of process
improvement tools
organizations customer focus 249 2 0,090 NA NA
Noar et al. (2008) quality information, process management customer involvement 189 2 -0,030 NA NA process management - management leadership
Ahire and O'Shaughnessy (1998) statistical process control top management commitment to quality 508 1 0,290 0,910 0,860 Ahire et al. (1996) spc usage top management commitment 371 1 0,370 0,800 0,840 Anderson et al. (1995) process management visionary leadership 42 1 0,580 0,760 0,860 Arumugam et al. (2008) process management leadership 122 1 0,521 0,800 0,700 Choi and Eboch (1998) process quality strategic quality planning 339 1 0,530 0,690 0,920 Flynn et al. (1999) process control management technical competence 75 1 -0,180 0,760 0,826 Fuentes et al. (2006) process management leadership 273 1 0,606 0,740 0,620 Grandzol and Gershon (1998) process management exogenous leadership 275 1 0,610 0,818 0,774 Jayaram et al. (2010) process quality management top management commitment 394 1 0,720 0,820 0,850 Kaynak (2003) process management management leadership 382 1 0,515 0,780 0,920
x
240
Kaynak and Hartley (2008) process management management leadership 328 1 0,684 0,810 0,930 Kristal et al. (2010) process management top management leadership for quality 359 1 0,430 0,910 0,860 Park et al. (2001) process management strategic planning 31 1 0,635 0,780 0,951 Rungtusanatham et al. (1998) process management visionary leadership 43 1 0,374 0,900 0,770 Su et al. (2008) statistical process control top management commitment 196 1 0,564 0,801 0,826 Zu et al. (2008) process management top management support 226 1 0,710 0,860 0,950 Anh and Matsui (2006) cleanliness and organization, process control top management leadership for quality 35 2 0,695 NA NA Dreyfus et al. (2004) statistical process control, problem solving top management commitment, strategic quality
planning
530 4 0,610 NA NA
Flynn et al. (1994) process control, cleanliness and organization quality leadership 42 2 0,395 NA NA Flynn et al. (1995) statistical process control, plant environment management support 42 2 0,340 NA NA Lee et al. (2010) process management leadership, strategic planning 125 2 0,738 NA NA Loke et al. (2012) process management leadership, strategic planning 202 2 0,768 NA NA Noar et al. (2008) quality information, process management top management support 189 2 0,040 NA NA Ooi et al. (2013) process management leadership, strategic planning 202 2 0,600 NA NA Prajogo and Sohal (2006) process management leadership, strategic planning 194 2 0,610 NA NA Samson and Terziovski (1999) process management leadership, strategic planning 1024 2 0,383 NA NA Tari et al. (2007) process management leadership, quality planning 108 2 0,320 NA NA Zhang et al. (2000) process control and improvement leadership, vision and plan statement 212 2 0,753 NA NA process management - people management
Ahire and Dreyfus (2000) process quality management quality training 418 1 0,680 0,780 0,740 Arumugam et al. (2008) process management people involvement 122 1 0,488 0,800 0,809 Choi and Eboch (1998) process quality human resource 339 1 0,560 0,690 0,780 De Cerio (2003) process management human resource management 965 1 0,402 0,750 0,750 Fullerton and Wempe (2009) quality improvement shop floor employee involvement in problem
solving
121 1 0,500 0,800 0,850
Kristal et al. (2010) process management small group problem solving 359 1 0,510 0,910 0,860 Lee et al. (2010) process management human resource focus 125 1 0,768 0,920 0,909 Loke et al. (2012) process management human resource focus 202 1 0,746 0,881 0,885 Ooi et al. (2013) process management human resource management 202 1 0,699 0,822 0,865
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ppendi
x
241
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Appendix B - Meta-analysis (decomposition)
relation study construct label 1 construct label 1 n nc robs ox rye
Prajogo and Sohal (2006) process management people management 194 1 0,692 0,792 0,830 Samson and Terziovski (1999) process management people management 1024 1 0,450 0,697 0,776 Swink et al. (2005) process quality management workforce development 57 1 0,290 0,850 0,870 Zu et al. (2008) process management workforce management 226 1 0,780 0,860 0,910 Ahire and O'Shaughnessy (1998) statistical process control employee quality training, employee
empowerment, employee involvement strategies
508 3 0,377 NA NA
Ahire et al. (1996) spc usage employee involvement, employee training, employee empowerment
371 3 0,477 NA NA
Anderson et al. (1995) process management cooperation, learning 42 2 0,475 NA NA Anh and Matsui (2006) cleanliness and organization, process control employee participation 35 2 0,685 NA NA Dreyfus et al. (2004) statistical process control, problem solving training, empowerment, cooperation 530 6 0,578 NA NA Flynn et al. (1994) process control, cleanliness and organization quality improvement rewards, selection for
teamwork potential, teamwork
42 6 0,340 NA NA
Flynn et al. (1995) statistical process control, plant environment workforce management 42 2 0,560 NA NA Flynn et al. (1999) process control employee development, worker participation 75 2 0,340 NA NA Fuentes et al. (2006) process management cooperation, learning 273 2 0,712 NA NA Grandzol and Gershon (1998) process management learning, cooperation 275 2 0,723 NA NA Ittner and Larcker (1997) use of statistical quality control, use of process
improvement tools
extent of training, use of teams, employee empowerment with customers, quality and team based rewards
249 8 0,161 NA NA
Jayaram et al. (2010) process quality management training, empowerment 394 2 0,655 NA NA Kaynak (2003) process management training, employee relations 382 2 0,565 NA NA Kaynak and Hartley (2008) process management training, employee relations 328 2 0,584 NA NA Molina et al. (2007) process control teamwork, autonomy 197 2 0,570 NA NA Park et al. (2001) process management empowerment, employee education 31 2 0,460 NA NA Rungtusanatham et al. (1998) process management cooperation, learning 43 2 0,400 NA NA Shah and Ward (2003) quality management programs self-directed work teams, cross-functional work
force
1757 2 0,170 NA NA
Su et al. (2008) statistical process control employee training, cross-functional quality teams, employee involvement
x
242
Tari et al. (2007) process management human resource management, learning 108 2 0,485 NA NA Zhang et al. (2000) process control and improvement employee participation, reward and recognition,
education and training
212 3 0,778 NA NA
process management - supplier quality management
Ahire and O'Shaughnessy (1998) statistical process control supplier quality management 508 1 0,340 0,910 0,810 De Cerio (2003) process management supplier management 965 1 0,495 0,750 0,600 Jayaram et al. (2010) process quality management supplier quality management 394 1 0,530 0,820 0,760 Kaynak (2003) process management supplier quality management 382 1 0,536 0,780 0,860 Kaynak and Hartley (2008) process management supplier quality management 328 1 0,758 0,810 0,830 Kristal et al. (2010) process management supplier involvement 359 1 0,420 0,910 0,790 Molina et al. (2007) process control supplier cooperation 197 1 0,700 0,801 0,778 Park et al. (2001) process management supplier management 31 1 0,550 0,780 0,769 Swink et al. (2005) process quality management supplier relationship management 57 1 0,250 0,850 0,850 Tari et al. (2007) process management supplier management 108 1 0,390 0,630 0,620 Zhang et al. (2000) process control and improvement supplier quality management 212 1 0,749 0,860 0,840 Zu et al. (2008) process management supplier relationship 226 1 0,630 0,860 0,830 Ahire et al. (1996) spc usage supplier quality management, supplier
performance
371 2 0,335 NA NA
Anh and Matsui (2006) cleanliness and organization, process control supplier relationship 35 2 0,675 NA NA Arumugam et al. (2008) process management supplier relationships, continual improvement 122 2 0,386 NA NA Dreyfus et al. (2004) statistical process control, problem solving supplier quality management 530 2 0,465 NA NA Flynn et al. (1994) process control, cleanliness and organization supplier relationship 42 2 0,315 NA NA Flynn et al. (1995) statistical process control, plant environment supplier relationship 42 2 0,270 NA NA Ittner and Larcker (1997) use of statistical quality control, use of process
improvement tools
nonprime considerations in supplier selection 249 2 0,300 NA NA
Noar et al. (2008) quality information, process management supplier involvement 189 2 -0,100 NA NA process management - business performance
Douglas and Judge (2001) process management financial performance 229 1 0,200 0,870 NA Fuentes et al. (2006) process management financial performance 273 1 0,086 0,740 0,940 Fullerton and Wempe (2009) quality improvement return on sales 121 1 0,100 0,800 NA
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ppendi
x
243
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Appendix B - Meta-analysis (decomposition)
relation study construct label 1 construct label 1 n nc robs ox rye
Kaynak (2003) process management financial and market performance 382 1 0,256 0,780 0,890 Kaynak and Hartley (2008) process management financial and market performance 328 1 0,382 0,810 0,870 Molina et al. (2007) process control performance 197 1 0,340 0,801 NA Swink et al. (2005) process quality management market-based performance 57 1 0,320 0,850 0,720 Zu et al. (2008) process management business performance 226 1 0,380 0,860 0,920 Curkovic et al. (2000) statistical process control financial performance, market performance 57 2 0,134 NA NA Dreyfus et al. (2004) statistical process control, problem solving business performance 530 2 0,475 NA NA Su et al. (2008) statistical process control sales, market share, market share increase 196 3 0,326 NA NA process management - operational performance
Agus and Abdullah (2000) quality process product delivery 30 1 -0,385 0,801 0,786 Anderson et al. (1995) process management employee fulfilment 42 1 0,270 0,760 0,640 Choi and Eboch (1998) process quality delivery (customer satisfaction) 339 1 0,290 0,690 0,319 Curkovic et al. (2000) statistical process control responsiveness 57 1 0,054 0,801 0,786 Fullerton and Wempe (2009) quality improvement non-financial manufacturing performance
measures
121 1 0,430 0,800 0,860
Grandzol and Gershon (1998) process management employee fulfilment 275 1 0,662 0,818 0,739 Jayaram et al. (2010) process quality management design performance 394 1 0,480 0,820 0,770 Park et al. (2001) process management employee satisfaction 31 1 0,568 0,780 0,916 Rungtusanatham et al. (1998) process management employee fulfilment 43 1 0,023 0,900 0,660 Su et al. (2008) statistical process control delivery on time 196 1 0,455 0,801 0,786 Dreyfus et al. (2004) statistical process control, problem solving product development performance 530 2 0,475 NA NA Flynn et al. (1994) process control, cleanliness and organization new product quality 42 2 0,385 NA NA Flynn et al. (1995) statistical process control, plant environment cycle time 42 2 0,250 NA NA Fuentes et al. (2006) process management employee fulfilment, employee performance 273 2 0,606 NA NA Kaynak (2003) process management inventory management performance, quality
performance
382 2 0,292 NA NA
Kaynak and Hartley (2008) process management inventory management performance, quality performance
328 2 0,454 NA NA
x
244
Phan et al. (2011a) housekeeping, process control unit cost of manufacturing, on-time delivery performance, fast delivery, flexibility to change product mix, flexibility to change volume, inventory turnover, cycle time, speed of new product introduction
46 18 0,296 NA NA
Phan et al. (2011b) housekeeping, process control unit cost of manufacturing, on-time delivery performance, fast delivery, flexibility to change product mix, flexibility to change volume, inventory turnover, cycle time, speed of new product introduction
266 18 0,313 NA NA
Prajogo and Sohal (2006) process management product innovation, process innovation 194 2 0,334 NA NA Swink et al. (2005) process quality management cost efficiency, process flexibility, new product
flexibility
57 4 0,160 NA NA
process management - quality performance
Agus and Abdullah (2000) quality process product quality 30 1 0,148 0,801 0,830 Ahire and Dreyfus (2000) process quality management internal quality 418 1 0,680 0,780 0,910 Ahire and O'Shaughnessy (1998) statistical process control product quality 508 1 0,240 0,910 0,934 Ahire et al. (1996) spc usage product quality 371 1 0,310 0,800 0,920 Arumugam et al. (2008) process management quality performance 122 1 0,304 0,800 0,800 Curkovic et al. (2000) statistical process control quality 57 1 0,222 0,801 0,830 Mahadevappa and Kotreshwar (2004) process management scrap / defects levels 16 1 -0,362 0,800 0,830 Prajogo and Sohal (2006) process management product quality 194 1 0,483 0,792 0,884 Zhang et al. (2000) process control and improvement product quality 212 1 0,650 0,860 0,830 Zu et al. (2008) process management quality performance 226 1 0,700 0,860 0,930 Choi and Eboch (1998) process quality quality (plant performance), quality (customer
satisfaction)
339 2 0,240 NA NA
Dreyfus et al. (2004) statistical process control, problem solving product quality, process quality 530 4 0,540 NA NA Flynn et al. (1994) process control, cleanliness and organization percent of products shipped without rework 42 2 -0,336 NA NA Flynn et al. (1995) statistical process control, plant environment quality performance 42 2 0,295 NA NA Jayaram et al. (2010) process quality management process quality, product quality 394 2 0,700 NA NA
A
ppendi
x
245
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Appendix B - Meta-analysis (decomposition)
relation study construct label 1 construct label 1 n nc robs ox rye
Noar et al. (2008) quality information, process management quality 189 2 -0,020 NA NA Phan et al. (2011a) housekeeping, process control conformance to product specifications 46 2 0,304 NA NA Phan et al. (2011b) housekeeping, process control conformance to product specifications 266 2 0,501 NA NA Su et al. (2008) statistical process control percentage of defects, product quality 196 2 0,399 NA NA product design and management - quality performance data analysis
Anh and Matsui (2006) product design process feedback 35 1 0,560 0,750 0,780 Black (1995) external interface management quality improvement measurement systems 204 1 0,179 0,780 0,690 Flynn et al. (1994) interfunctional design process feedback 42 1 0,410 0,671 0,805 Flynn et al. (1995) product design information feedback 42 1 0,500 0,830 0,870 Jayaram et al. (2010) design management quality information usage 394 1 0,720 0,900 0,880 Kaynak (2003) product / service design quality data and reporting 382 1 0,487 0,930 0,900 Kaynak and Hartley (2008) product / service design quality data and reporting 328 1 0,660 0,940 0,900 Zhang et al. (2000) product design evaluation 212 1 0,764 0,840 0,890 Zu et al. (2008) product / service design quality information 226 1 0,550 0,870 0,960 Ahire and O'Shaughnessy (1998) design quality management benchmarking, internal quality information
usage
508 2 0,385 NA NA
Ahire et al. (1996) design quality management benchmarking, internal quality information usage
371 2 0,475 NA NA
Dreyfus et al. (2004) design management benchmarking, process quality information management, global quality information management
530 3 0,610 NA NA
Ittner and Larcker (1997) supplier involvement in product design use of data gathering and analysis tools, extent of benchmarking
249 2 0,140 NA NA
Mellat-Parast et al. (2007) product/process design quality information availability, quality information usage, benchmarking
31 3 0,488 NA NA
product design and management - customer focus
Ahire and O'Shaughnessy (1998) design quality management customer focus 508 1 0,390 0,790 0,800 Ahire et al. (1996) design quality management customer focus 371 1 0,520 0,740 0,720 Anh and Matsui (2006) product design process customer orientation 35 1 0,710 0,750 0,780 Black (1995) external interface management customer satisfaction orientation 204 1 0,219 0,780 0,850
x
246
Chong and Rundus (2004) product design customer focus 89 1 0,130 0,810 0,810 De Cerio (2003) design and new product development customer management 965 1 0,325 0,520 0,660 Dreyfus et al. (2004) design management customer focus 530 1 0,660 0,860 0,860 Flynn et al. (1994) interfunctional design process customer interaction 42 1 0,310 0,671 0,671 Flynn et al. (1995) product design customer focus 42 1 0,270 0,830 0,690 Ittner and Larcker (1997) supplier involvement in product design organizations customer focus 249 1 0,150 0,670 0,810 Jayaram et al. (2010) design management customer focus 394 1 0,730 0,900 0,830 Kaynak and Hartley (2008) product / service design customer focus 328 1 0,576 0,940 0,840 Lo et al. (2007) joint operational development customer focus 138 1 0,464 0,794 0,721 Mellat-Parast et al. (2007) product/process design customer orientation 31 1 0,206 0,496 0,645 Noar et al. (2008) product design customer involvement 189 1 0,090 0,810 0,780 Zhang et al. (2000) product design customer focus 212 1 0,694 0,840 0,870 Zu et al. (2008) product / service design customer relationship 226 1 0,390 0,870 0,840 product design and management - management leadership
Ahire and O'Shaughnessy (1998) design quality management top management commitment to quality 508 1 0,400 0,790 0,860 Ahire et al. (1996) design quality management top management commitment 371 1 0,560 0,740 0,840 Anh and Matsui (2006) product design process top management leadership for quality 35 1 0,640 0,750 0,770 Flynn et al. (1994) interfunctional design process quality leadership 42 1 0,450 0,671 0,693 Flynn et al. (1995) product design management support 42 1 0,310 0,830 0,790 Jayaram et al. (2010) design management top management commitment 394 1 0,620 0,900 0,850 Kaynak (2003) product / service design management leadership 382 1 0,657 0,930 0,920 Kaynak and Hartley (2008) product / service design management leadership 328 1 0,638 0,940 0,930 Lau (2000) relationship communication 382 1 0,464 0,741 0,796 Noar et al. (2008) product design top management support 189 1 0,090 0,810 0,860 Zu et al. (2008) product / service design top management support 226 1 0,680 0,870 0,950 Black (1995) external interface management strategic quality management, quality
operational planning
204 2 0,224 NA NA
Dreyfus et al. (2004) design management top management commitment, strategic quality planning
A
ppendi
x
247
A
Appendix B - Meta-analysis (decomposition)
relation study construct label 1 construct label 1 n nc robs ox rye
Mellat-Parast et al. (2007) product/process design top management support, strategic quality planning
31 2 0,264 NA NA
Zhang et al. (2000) product design leadership, vision and plan statement 212 2 0,740 NA NA
product design and management - people management
Anh and Matsui (2006) product design process employee participation 35 1 0,750 0,750 0,830 Black (1995) external interface management teamwork structure for process improvement 204 1 0,186 0,780 0,780 De Cerio (2003) design and new product development human resource management 965 1 0,256 0,520 0,750 Flynn et al. (1995) product design workforce management 42 1 0,510 0,830 0,870 Lau (2000) relationship involvement 382 1 0,437 0,741 0,847 Swink et al. (2005) product process development workforce development 57 1 0,650 0,890 0,870 Zu et al. (2008) product / service design workforce management 226 1 0,700 0,870 0,910
Ahire and Dreyfus (2000) quality design management, product design performance
quality training 418 2 0,475 NA NA
Ahire and O'Shaughnessy (1998) design quality management employee quality training, employee empowerment, employee involvement strategies
508 3 0,407 NA NA
Ahire et al. (1996) design quality management employee involvement, employee training, employee empowerment
371 3 0,457 NA NA
Dreyfus et al. (2004) design management training, empowerment, cooperation 530 3 0,600 NA NA Flynn et al. (1994) interfunctional design process quality improvement rewards, selection for
teamwork potential, teamwork
42 3 0,480 NA NA
Ittner and Larcker (1997) supplier involvement in product design extent of training, use of teams, employee empowerment with customers, quality and team based rewards
249 4 0,115 NA NA
Jayaram et al. (2010) design management training, empowerment 394 2 0,570 NA NA Kaynak (2003) product / service design training, employee relations 382 2 0,618 NA NA Kaynak and Hartley (2008) product / service design training, employee relations 328 2 0,567 NA NA Mellat-Parast et al. (2007) product/process design employee training, employee involvement 31 2 0,418 NA NA
x
248
Zhang et al. (2000) product design employee participation, reward and recognition, education and training
212 3 0,705 NA NA
product design and management - supplier quality management
Ahire and O'Shaughnessy (1998) design quality management supplier quality management 508 1 0,410 0,790 0,810 Anh and Matsui (2006) product design process supplier relationship 35 1 0,810 0,750 0,880 Black (1995) external interface management supplier partnerships 204 1 0,265 0,780 0,790 De Cerio (2003) design and new product development supplier management 965 1 0,290 0,520 0,600 Dreyfus et al. (2004) design management supplier quality management 530 1 0,540 0,860 0,720 Flynn et al. (1994) interfunctional design process supplier relationship 42 1 0,480 0,671 0,777 Flynn et al. (1995) product design supplier relationship 42 1 0,490 0,830 0,750 Ittner and Larcker (1997) supplier involvement in product design nonprime considerations in supplier selection 249 1 0,160 0,670 0,730 Jayaram et al. (2010) design management supplier quality management 394 1 0,410 0,900 0,760 Kaynak (2003) product / service design supplier quality management 382 1 0,558 0,930 0,860 Kaynak and Hartley (2008) product / service design supplier quality management 328 1 0,687 0,940 0,830 Mellat-Parast et al. (2007) product/process design supplier quality 31 1 0,457 0,496 0,802 Noar et al. (2008) product design supplier involvement 189 1 0,110 0,810 0,800 Swink et al. (2005) product process development supplier relationship management 57 1 0,630 0,890 0,850 Zhang et al. (2000) product design supplier quality management 212 1 0,644 0,840 0,840 Zu et al. (2008) product / service design supplier relationship 226 1 0,650 0,870 0,830 Ahire et al. (1996) design quality management supplier quality management, supplier
performance
371 2 0,395 NA NA
Lo et al. (2007) joint operational development quality emphasized purchasing, effective communication, quality system, quality culture
138 4 0,648 NA NA
product design and management - business performance
Dreyfus et al. (2004) design management business performance 530 1 0,590 0,860 0,840 Kaynak (2003) product / service design financial and market performance 382 1 0,206 0,930 0,890 Kaynak and Hartley (2008) product / service design financial and market performance 328 1 0,395 0,940 0,870 Lau (2000) relationship business performance 382 1 0,357 0,741 0,721 Swink et al. (2005) product process development market-based performance 57 1 0,520 0,890 0,720 Zu et al. (2008) product / service design business performance 226 1 0,350 0,870 0,920
A
ppendi
x
249
A
Appendix B - Meta-analysis (decomposition)
relation study construct label 1 construct label 1 n nc robs ox rye
product design and management - operational performance
Chong and Rundus (2004) product design organizational performance 89 1 0,251 0,810 0,800 Dreyfus et al. (2004) design management product development performance 530 1 0,560 0,860 0,730 Flynn et al. (1994) interfunctional design process new product quality 42 1 0,420 0,671 0,836 Flynn et al. (1995) product design cycle time 42 1 0,190 0,830 0,786 Jayaram et al. (2010) design management design performance 394 1 0,470 0,900 0,770 Lau (2000) relationship time-based performance 382 1 0,513 0,741 0,805 Mellat-Parast et al. (2007) product/process design internal quality results 31 1 0,373 0,496 0,811 Kaynak (2003) product / service design inventory management performance, quality
performance
382 2 0,326 NA NA
Kaynak and Hartley (2008) product / service design inventory management performance, quality performance
328 2 0,448 NA NA
Noar et al. (2008) product design cost, delivery, flexibility 189 3 0,033 NA NA Phan et al. (2011a) cross-functional product design unit cost of manufacturing, on-time delivery
performance, fast delivery, flexibility to change product mix, flexibility to change volume, inventory turnover, cycle time, speed of new product introduction
46 9 0,289 NA NA
Phan et al. (2011b) cross-functional product design unit cost of manufacturing, on-time delivery performance, fast delivery, flexibility to change product mix, flexibility to change volume, inventory turnover, cycle time, speed of new product introduction
266 9 0,307 NA NA
Swink et al. (2005) product process development cost efficiency, process flexibility, new product flexibility
57 3 0,360 NA NA
product design and management - quality performance
Ahire and O'Shaughnessy (1998) design quality management product quality 508 1 0,250 0,790 0,934 Ahire et al. (1996) design quality management product quality 371 1 0,340 0,740 0,920 Flynn et al. (1994) interfunctional design process percent of products shipped without rework 42 1 -0,127 0,671 0,830 Flynn et al. (1995) product design quality performance 42 1 0,330 0,830 0,830
x
250
Lau (2000) relationship quality-based performance 382 1 0,385 0,741 0,895 Mahadevappa and Kotreshwar (2004) product / service design scrap / defects levels 16 1 -0,283 0,860 0,830 Mellat-Parast et al. (2007) product/process design external quality results 31 1 0,286 0,496 0,711 Noar et al. (2008) product design quality 189 1 -0,020 0,810 0,650 Phan et al. (2011a) cross-functional product design conformance to product specifications 46 1 0,340 0,710 0,830 Phan et al. (2011b) cross-functional product design conformance to product specifications 266 1 0,216 0,710 0,830 Zhang et al. (2000) product design product quality 212 1 0,566 0,840 0,830 Zu et al. (2008) product / service design quality performance 226 1 0,630 0,870 0,930 Ahire and Dreyfus (2000) quality design management, product design
performance
internal quality 418 2 0,390 0,870 NA
Dreyfus et al. (2004) design management product quality, process quality 530 2 0,535 0,860 NA Jayaram et al. (2010) design management process quality, product quality 394 2 0,520 0,900 NA quality data analysis - customer focus
Anh and Matsui (2006) feedback customer orientation 35 1 0,750 0,780 0,780 Arumugam et al. (2008) information analysis customer focus 122 1 0,508 0,833 0,700 Black (1995) quality improvement measurement systems customer satisfaction orientation 204 1 -0,229 0,690 0,850 Chowdhury et al. (2007) benchmarking customer focus 45 1 0,885 0,790 0,860 Das et al. (2008) benchmarking customer focus 275 1 0,471 0,843 0,913 Dow et al. (1999) use of benchmarking customer focus 698 1 0,142 0,900 0,755 Flynn and Saladin (2001) information analysis quality assurance of products and services 164 1 0,730 0,850 0,850 Flynn et al. (1994) feedback customer interaction 42 1 0,270 0,805 0,671 Flynn et al. (1995) information feedback customer focus 42 1 0,260 0,870 0,690 Jayaram et al. (2010) quality information usage customer focus 394 1 0,720 0,880 0,830 Kaynak and Hartley (2008) quality data and reporting customer focus 328 1 0,732 0,900 0,840 Kristal et al. (2010) information and feedback customer focus 359 1 0,420 0,840 0,790 Lee et al. (2010) information and analysis customer focus 125 1 0,817 0,890 0,890 Loke et al. (2012) information analysis customer focus 202 1 0,746 0,920 0,892 Ooi et al. (2013) information and analysis customer focus 202 1 0,777 0,849 0,878 Prajogo and Sohal (2006) information and analysis customer focus 194 1 0,510 0,792 0,785 Rahman (2001) information and analysis customer focus 49 1 0,339 0,833 0,781
A
ppendi
x
251
A
Appendix B - Meta-analysis (decomposition)
relation study construct label 1 construct label 1 n nc robs ox rye
Samson and Terziovski (1999) information and analysis customer focus 1024 1 0,245 0,898 0,715 Sanchez-Rodriguez (2004) benchmarking quality information 306 1 0,257 0,710 0,810 Zhang et al. (2000) evaluation customer focus 212 1 0,755 0,890 0,870 Zu et al. (2008) quality information customer relationship 226 1 0,550 0,960 0,840 Ahire and O'Shaughnessy (1998) benchmarking, internal quality information
usage
customer focus 508 2 0,440 NA NA
Ahire et al. (1996) benchmarking, internal quality information usage
customer focus 371 2 0,515 NA NA
Dreyfus et al. (2004) benchmarking, process quality information management, global quality information management
customer focus 530 3 0,610 NA NA
Ittner and Larcker (1997) use of data-gathering and analysis tools, extent of benchmarking
organizations customer focus 249 2 0,000 NA NA
Mellat-Parast et al. (2007) quality information availability, quality information usage, benchmarking
customer orientation 31 3 -0,085 NA NA
quality data analysis - management leadership
Anh and Matsui (2006) feedback top management leadership for quality 35 1 0,580 0,780 0,770 Arumugam et al. (2008) information analysis leadership 122 1 0,346 0,833 0,700 Choi and Eboch (1998) information and analysis strategic quality planning 339 1 0,669 0,710 0,920 Chowdhury et al. (2007) benchmarking top management commitment 45 1 0,518 0,790 0,920 Das et al. (2008) benchmarking top management commitment 275 1 0,516 0,843 0,952 Dow et al. (1999) use of benchmarking shared vision 698 1 0,333 0,900 0,795 Flynn et al. (1994) feedback quality leadership 42 1 0,530 0,805 0,693 Flynn et al. (1995) information feedback management support 42 1 0,530 0,870 0,790 Flynn et al. (1999) feedback of information management technical competence 75 1 -0,060 0,900 0,826 Jayaram et al. (2010) quality information usage top management commitment 394 1 0,710 0,880 0,850 Kaynak (2003) quality data and reporting management leadership 382 1 0,533 0,900 0,920 Kaynak and Hartley (2008) quality data and reporting management leadership 328 1 0,567 0,900 0,930 Kristal et al. (2010) information and feedback top management leadership for quality 359 1 0,550 0,840 0,860 Park et al. (2001) information management strategic planning 31 1 0,786 0,912 0,951
x
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Sanchez-Rodriguez (2004) benchmarking management commitment 306 1 0,142 0,710 0,740 Su et al. (2008) quality information and performance
measurement
top management commitment 196 1 0,552 0,833 0,826
Zu et al. (2008) quality information top management support 226 1 0,620 0,960 0,950 Ahire and O'Shaughnessy (1998) benchmarking, internal quality information
usage
top management commitment to quality 508 2 0,380 NA NA
Ahire et al. (1996) benchmarking, internal quality information usage
top management commitment 371 2 0,465 NA NA
Black (1995) quality improvement measurement systems strategic quality management, quality operational planning
204 2 0,157 NA NA
Dreyfus et al. (2004) benchmarking, process quality information management, global quality information management
top management commitment, strategic quality planning
530 6 0,638 NA NA
Flynn and Saladin (2001) information analysis leadership, strategic quality planning 164 2 0,570 NA NA Lee et al. (2010) information and analysis leadership, strategic planning 125 2 0,762 NA NA Loke et al. (2012) information analysis leadership, strategic planning 202 2 0,702 NA NA Mellat-Parast et al. (2007) quality information availability, quality
information usage, benchmarking
top management support, strategic quality planning
31 6 0,475 NA NA
Ooi et al. (2013) information and analysis leadership, strategic planning 202 2 0,718 NA NA Prajogo and Sohal (2006) information and analysis leadership, strategic planning 194 2 0,640 NA NA Rahman (2001) information and analysis leadership, strategy and planning 49 2 0,470 NA NA Samson and Terziovski (1999) information and analysis leadership, strategic planning 1024 2 0,294 NA NA Zhang et al. (2000) evaluation leadership, vision and plan statement 212 2 0,805 NA NA quality data analysis - people management
Anh and Matsui (2006) feedback employee participation 35 1 0,450 0,780 0,830 Arumugam et al. (2008) information analysis people involvement 122 1 0,199 0,833 0,809 Black (1995) quality improvement measurement systems teamwork structure for process improvement 204 1 0,288 0,690 0,780 Choi and Eboch (1998) information and analysis human resource 339 1 0,530 0,710 0,780 Flynn and Saladin (2001) information analysis human resource utilization 164 1 0,570 0,850 0,930 Flynn et al. (1995) information feedback workforce management 42 1 0,860 0,870 0,870
A
ppendi
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253
A
Appendix B - Meta-analysis (decomposition)
relation study construct label 1 construct label 1 n nc robs ox rye
Kristal et al. (2010) information and feedback small group problem solving 359 1 0,610 0,840 0,860 Lee et al. (2010) information and analysis human resource focus 125 1 0,788 0,890 0,909 Loke et al. (2012) information analysis human resource focus 202 1 0,791 0,920 0,885 Ooi et al. (2013) information and analysis human resource management 202 1 0,760 0,849 0,865 Prajogo and Sohal (2006) information and analysis people management 194 1 0,653 0,792 0,830 Rahman (2001) information and analysis people 49 1 0,250 0,833 0,809 Samson and Terziovski (1999) information and analysis people management 1024 1 0,257 0,898 0,776 Zu et al. (2008) quality information workforce management 226 1 0,710 0,960 0,910 Ahire and O'Shaughnessy (1998) benchmarking, internal quality information
usage
employee quality training, employee empowerment, employee involvement strategies
508 6 0,423 NA NA
Ahire et al. (1996) benchmarking, internal quality information usage
employee involvement, employee training, employee empowerment
371 6 0,508 NA NA
Chowdhury et al. (2007) benchmarking employee involvement, reward and recognition, education and training
45 3 0,723 NA NA
Das et al. (2008) benchmarking employee involvement, reward and recognition, education and training
275 3 0,510 NA NA
Dow et al. (1999) use of benchmarking use of teams, personnel training 698 2 0,258 NA NA Dreyfus et al. (2004) benchmarking, process quality information
management, global quality information management
training, empowerment, cooperation 530 9 0,522 NA NA
Flynn et al. (1994) feedback quality improvement rewards, selection for teamwork potential, teamwork
42 3 0,537 NA NA
Flynn et al. (1999) feedback of information employee development, worker participation 75 2 0,525 NA NA Ittner and Larcker (1997) use of data gathering and analysis tools, extent
of benchmarking
extent of training, use of teams, employee empowerment with customers, quality and team based rewards
249 8 0,130 NA NA
Jayaram et al. (2010) quality information usage training, empowerment 394 2 0,650 NA NA Kaynak (2003) quality data and reporting training, employee relations 382 2 0,513 NA NA Kaynak and Hartley (2008) quality data and reporting training, employee relations 328 2 0,658 NA NA
x
254
Mellat-Parast et al. (2007) quality information availability, quality information usage, benchmarking
employee training, employee involvement 31 6 0,352 NA NA
Park et al. (2001) information management empowerment, employee education 31 2 0,644 NA NA Sanchez-Rodriguez (2004) benchmarking cross-functional coordination, personnel
management
306 2 0,280 NA NA
Shah and Ward (2003) competitive benchmarking self-directed work teams, cross-functional work force
1757 2 0,215 NA NA
Su et al. (2008) quality information and performance measurement
employee training, cross-functional quality teams, employee involvement
196 3 0,492 NA NA
Zhang et al. (2000) evaluation employee participation, reward and recognition, education and training
212 3 0,784 NA NA
quality data analysis - supplier quality management
Anh and Matsui (2006) feedback supplier relationship 35 1 0,600 0,780 0,880 Black (1995) quality improvement measurement systems supplier partnerships 204 1 0,282 0,690 0,790 Chowdhury et al. (2007) benchmarking supplier quality management 45 1 0,518 0,790 0,840 Das et al. (2008) benchmarking supplier quality management 275 1 0,440 0,843 0,877 Dow et al. (1999) use of benchmarking co-operative supplier relations 698 1 0,210 0,900 0,725 Flynn et al. (1994) feedback supplier relationship 42 1 0,280 0,805 0,777 Flynn et al. (1995) information feedback supplier relationship 42 1 0,350 0,870 0,750 Jayaram et al. (2010) quality information usage supplier quality management 394 1 0,440 0,880 0,760 Kaynak (2003) quality data and reporting supplier quality management 382 1 0,547 0,900 0,860 Kaynak and Hartley (2008) quality data and reporting supplier quality management 328 1 0,712 0,900 0,830 Kristal et al. (2010) information and feedback supplier involvement 359 1 0,490 0,840 0,790 Park et al. (2001) information management supplier management 31 1 0,613 0,912 0,769 Sanchez-Rodriguez (2004) benchmarking supplier management 306 1 0,329 0,710 0,800 Zhang et al. (2000) evaluation supplier quality management 212 1 0,788 0,890 0,840 Zu et al. (2008) quality information supplier relationship 226 1 0,480 0,960 0,830 Ahire and O'Shaughnessy (1998) benchmarking, internal quality information
usage
