When and whom to retarget?
Tienke van Dijk Master Thesis
Msc Marketing Management & Intelligence First supervisor: Prof. dr. P.C. Verhoef
Introduction (1)
• Growing popularity of banner advertising hard to stand out from the advertising clutter
• Solution to recent surge in online advertising noise: Retargeting
Introduction (2)
• Consumers might not unanimously favor personalization, depending on the timing of its appearance
When to retarget?
• Personalization is found to influence consumer behavior only for consumers with certain consumer characteristics
Relevance
• Adds insights to the (small amount of) literature on retargeting
little is known about moderators that strengthen or weaken the effectiveness of personalization
Method
• Scenario-based online experiment
• 4 (high DCP, medium DCP(brand), medium DPC(category), no
DCP banner) x 3 (information, consideration, post-purchase stage) between subjects design
• Questionnaire
• Data of 166 Dutch participants
Results
• Personalization increases CTI and PI with relatively high personalization having the most impact
• Personalization works best in the beginning and at the end of the purchase decision process
• Privacy concern inhibits the effects of personalization
Implications
Retailers should use personalization
• When a consumer is in the beginning and at the end of the purchase decision process
• For consumers that are low in privacy concern reduce privacy concern by increasing a consumer’s trust
• For consumers that are high in need for uniqueness