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VU Research Portal

Managing identification at work Horstmeier, C.A.L.

2015

document version

Publisher's PDF, also known as Version of record

Link to publication in VU Research Portal

citation for published version (APA)

Horstmeier, C. A. L. (2015). Managing identification at work: toward an integrated approach to identifcation.

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APPENDIX

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ANAG ING I D E N T IF IC A T ION A T W OR K 2 1 0 CHAPTER 2

Studies and Correlations Included in the Meta-Analysis Overview of the Studies included in the Meta-Analyses

Study

Meta-analysis

Study sample Identification focus

N Context OrgId TeamId LeaderId Barker & Tompkins, 1994 Preliminary 68 Business OrgId .09

Bartels, Pruyn, De Jong, & Joustra, 2007 Preliminary 314 Other OrgId .15 Bernhard & O’Driscoll, 2011 MA 1 224 Business TFL .41

Carmeli, Atwater, & Levi, 2011 MA 1 Preliminary 203 203 Business Business TFL OrgId .28 .55 .47 Cheng, Chou, Wu, Huang, & Farh, 2004 MA 2 543 Business IInfl

IMoti IConsid

.73 .61 .66 Christ, Van Dick, Wagner, & Stellmacher, 2003 Preliminary 447 Other OrgId .47

Cho, 2007 MA 2 191 Business IConsid .67

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A P P E ND 2 1 1

Overview of the Studies included in the Meta-Analyses (continued)

Study

Meta-analysis

Study sample Identification focus

N Context OrgId TeamId LeaderId Conger, Manugo, & Menon, 2000 MA 2 252 Business IStim

Iconsid IInfl IMoti .01 .32 .32 .12 Cregan, Bartram, & Stanton, 2009 MA 1 945 Health Care TFL .40 De Cremer & Van Knippenberg, 2002 MA 2 99 Other IMoti .41 De Cremer & Van Knippenberg, 2004 MA 2 s1:77

s2:102 Students Students IMoti IMoti .62 .51 De Cremer & Van Knippenberg, 2005 MA 2 198 Business IMoti .29

Effelsberg, Solga, & Gurt, 2013 MA 1 s1: 290 s2: 319 Business Business TFL .35 .29 Epitropaki, 2013 MA 1 864 Business TFL .55

Epitropaki & Martin, 2005 MA 1 502 Business TFL .57

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ANAG ING I D E N T IF IC A T ION A T W OR K 2 1 2

Overview of the Studies included in the Meta-Analyses (continued)

Study

Meta-analysis

Study sample Identification focus

N Context OrgId TeamId LeaderId Georgada & Xenikou, 1992 MA 1

MA 2 202 Business TFL IStim IConsid .34 .33 .30 Hannah, Jennings, Bluhm, Peng, & Schaubroeck,

in press

MA 1 212 Military TFL .28

Hennessy & West, 1999 Preliminary 156 Health Care OrgId .21 Hirst, Van Dick, & Van Knippenberg, 2009 MA 2 115 Business Imoti .55 Hobman, Jackson, Jimmieson, & Martin, 2011 MA 2

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A P P E ND 2 1 3

Overview of the Studies included in the Meta-Analyses (continued)

Study

Meta-analysis

Study sample Identification focus

N Context OrgId TeamId LeaderId Horstmeier, Homan, & Voelpel, unpublished, a MA 1

MA 2 Preliminary 439 Business TFL Iinfl Imoti Istim Iconsid OrgId TeamId .38 .35 .34 .28 .31 .34 .33 .29 .23 .26 .53 .50 .48 .40 .45 .40 .46 .50 Horstmeier, Homan, & Voelpel, unpublished, b MA 1

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ANAG ING I D E N T IF IC A T ION A T W OR K 2 1 4

Overview of the Studies included in the Meta-Analyses (continued)

Study

Meta-analysis

Study sample Identification focus

N Context OrgId TeamId LeaderId

Hughes & Avey, 2009 MA 1 369 Business TFL .67

Johnson, Morgeson, Ilgen, Meyer, & Lloyd, 2006 Preliminary 590 Business OrgId .56 Kark, Shamir & Chen, 2003 MA 1

Preliminary 888 Business Business TFL TeamId .43 .79 .57 Kark, Waismel-Manor, & Shamir, 2012 MA 1 s1: 473

s2: 457 Business Business TFL TFL .73 .72

Kearney & Gebert, 2009 MA 1 62 Business TFL .32

Krishnan, 2005 MA 1 144 Other TFL .39

Lee, 2011 Preliminary 90 Business OrgId

TeamId

.43 .59 .54

Lee, Farh, & Chen, 2011 MA 2 71 Business IInfl .55

Leithwood & Jantzi, 1999 MA 1 98 Other TFL .27 Leithwood & Jantzi, 2000 MA 1 110 Other TFL .23

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A P P E ND 2 1 5

Overview of the Studies included in the Meta-Analyses (continued)

Study

Meta-analysis

Study sample Identification focus

N Context OrgId TeamId LeaderId Lian, Brown, Tazer, & Che, 2011 MA 1

Preliminary MA 1 Preliminary s1: 397 s2: 197 Business Business Business Business TFL OrgId TFL OrgId .59 .39 .71 .54 .52 .39

Lisak & Erez, 2009 MA 1 298 Students TFL .41

Lisbona Banuelos, Morales Dominguez, & Palací Descals, 2006

Preliminary 151 Other OrgId .46

Liu, Zhu, & Yang, 2010 MA 1 Preliminary 191 Business Business TFL OrgId .31 .77 .23 Martin & Epitropaki, 2001 MA 1 439 Business TFL .33

Moriano, Molero, Topa, & Mangin, 2011 MA 1 186 Other/Mixed TFL .35

Olkkonen & Lipponen, 2006 Preliminary 160 Other OrgId .42

Rahn, 2012 MA 1 210 Health Care TFL .27

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ANAG ING I D E N T IF IC A T ION A T W OR K 2 1 6

Overview of the Studies included in the Meta-Analyses (continued)

Study

Meta-analysis

Study sample Identification focus

N Context OrgId TeamId LeaderId Riketta & Nienaber, 2007 Preliminary 365 Business OrgId .46

Rozcenkova & Dimdins, 2011 MA 1 588 Military TFL .29 Schuh, Zhang, Gold, Graf, Pendey, &Van Dick,

2012 MA 1 s1: 216 s2: 109 Health Care Business TFL .23 .45 Scott, Connaughton, Diaz-Saenz, Maguire,

Ramirez, Richardson, Shaw, & Morgan, 1999

Preliminary 57 Other OrgId .67

Shamir, Zakay, Brainin, & Popper, 2000 MA 2 50 Military Iinfl Iconsid

.55 .59

Smith, Amiot, Callan, Terry, & Smith, 2012 Preliminary 471 Other OrgId .36

Soon Kim, unpublished MA 1

Preliminary 234 234 Business Business TFL OrgId .27 .28 .00 Stegmann & Schuh, unpublished MA 1

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A P P E ND IX 2 1 7

Overview of the Studies included in the Meta-Analyses (continued)

Study

Meta-analysis

Study sample Identification focus

N Context OrgId TeamId LeaderId Stegmann & Schuh, unpublished (continued) MA 2 251 No

information

IStim IConsid

.28 .34 Stegman, Braun, Junken, & Van Dick, unpublished MA 2 270 No

information

IConsid .39

Tse & Chiu, 2014 MA 1 250 Business TFL .31

Van Dick, Van Knippenberg, Kerschreiter, Hertel, & Wieseke, 2008 Preliminary s1: 332 s2: 293 Business Business OrgId OrgId .60 .41 Van Dick, Wagner, Stellmacher, & Christ, 2004 Preliminary 355 Other OrgId .75 Van Knippenberg & Van Schie, 2000 Preliminary s1: 76

s2: 159 Other Business OrgId OrgId .07 ..41

Walumbwa & Hartnell, 2011 MA 1 426 Business TFL .34

Walumbwa, Avolio, & Zhu, 2008 MA 1 437 Business TFL .21 Wang & Howell, 2012 MA 1 60 (G)

200 (I)

Business TFL .31

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ANAG ING I D E N T IF IC A T ION A T W OR K 2 1 8

Overview of the Studies included in the Meta-Analyses (continued)

Study

Meta-analysis

Study sample Identification focus

N Context OrgId TeamId LeaderId

Wang & Rode, 2010 MA 1 212 Business TFL .42

Wieseke, Kraus, Ahaerne, & Miklon, 2012 Preliminary 299 Business OrgId .49

Williams, 2011 Preliminary 147 Business OrgId .62

Wolfe, 2008 MA 1 MA 2 210 Business TFL Iinfl IMoti IStim IConsid .48 .33 .31 .33 .18

Wu, Tsui, & Kinicki, 2010 MA 1 70 Business TFL .34

Xenikou, 2013 MA 1 200 Other TFL .22

Zhang & Chen, 2013 Preliminary 469 Business OrgID .62

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APPENDIX References Included in the Meta-Analysis

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Bartels, J., Pruyn, A., De Jong, M., & Joustra, I. (2007). Multiple organizational

identification levels and the impact of perceived external prestige and communication climate. Journal of Organizational Behavior, 28, 173-190. doi: 10.1002/job.420 Bernhard, F., & O'Driscoll, M. P. (2011). Psychological ownership in small family-owned

businesses: Leadership style and nonfamily-employees’ work attitudes and behaviors.

Group & Organization Management, 36, 345-384. doi: 10.1177/1059601111402684

Carmeli, A., Atwater, L., & Levi, A. (2011). How leadership enhances employees' knowledge sharing: The intervening roles of relational and organizational identification. Journal of Technological Transformation, 36, 257-274. doi: 10.1007/s10961-010-9154-y

Cheng, B. S., Chou, L. F., Wu, T. Y., Huang, M. P., & Farh, J. L. (2004). Paternalistic leadership and subordinate responses: Establishing a leadership model in Chinese organizations. Asian Journal of Social Psychology, 7, 89-117. doi: 10.1111/j.1467-839X.2004.00137.x

Christ, O., Van Dick, R., Wagner, U., & Stellmacher, J. (2003). When teachers go the extra mile: Foci of organisational identification as determinants of different forms of organisational citizenship behaviour among schoolteachers. British Journal of

Educational Psychology, 73, 329-341. doi: 10.1348/000709903322275867

Cho, J. (2007). Psychological processes underlying the relationship between

transformational leadership and multi-foci organizational citizenship behaviors: A multi-level approach. (Doctoral dissertation, State University of New York).

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220

Conger, J. A. & Kanugo, R. N., & Menon, S. T. (2000). Charismatic leadership and follower effects. Journal of Organizational Behavior, 21, 747-767. doi: 10.1002/1099-1379(200011)21:7<747::AID-JOB46>3.0.CO;2-J

Cregan, C., Bartram, T., & Stanton, P. (2009). Union organizing as a mobilizing strategy: The impact of social identity and transformational leadership in the collectivism of union members. British Journal of Industrial Relations, 47, 701-722. doi:

10.1111/j.1467-8543.2009.00733.x

De Cremer, D., Van Knippenberg, D. (2002). How do leaders promote cooperation? The effects of charisma and procedural fairness. Journal of Applied Psychology, 87, 858-866. doi: 10.1037//0021-9010.87.5.858

De Cremer, D., Van Knippenberg, D. (2004). Leader self-sacrifice and leadership effectiveness: The moderating role of leader self-confidence. Organizational

Behavior and Human Decision Processes, 95, 140-155. doi:

10.1016/j.obhdp.2004.04.002

Effelsberg, D., Solga, M., & Gurt, J. (2013). Transformational leadership and follower's unethical behavior for the benefit of the company: A two-study investigation. Journal

of Business Ethics. Advanced online publication. doi: 10.1007/s10551-013-1644-z

Epitropaki, O. (2013). A multi-level investigation of psychological contract breach and organizational identification through the lens of perceived organizational

membership: Testing a moderated-mediated model. Journal of Organizational

Behavior, 34, 65-86. doi: 10.1002/job.1793

Epitropaki, O. & Martin, R. (2005). The moderation role of individual differences in the relation between transformational/transactional leadership perceptions and

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APPENDIX

Galvin, B. M. (2010). Antecedents and outcomes of leader role identification. (Doctoral dissertation, Arizona State University). Received via email.

Georgada, K. & Xenikou, A., 1992 Transformational and transactional leadership: The augmenting effect on organizational culture and identification with the organization.

Psychology: The Journal of the Hellenic Psychological Society, 14, 410-423.

Hannah, S. T., Jennings, P. L., Bluhm, D., Preng, A. C., & Schaubroeck, J. M. (in press). Duty orientation: Theoretical development and preliminary construct testing.

Organizational Behavior and Human Decision Processes.

Hennessy, J., & West, M. A. (1999). Intergroup Behavior in Organizations A Field Test of

Social Identity Theory. Small Group Research, 30, 361-382. doi:

10.1177/104649649903000305

Hirst, G., van Dick, R., & van Knippenberg, D. (2009). A social identity perspective on leadership and employee creativity. Journal of Organizational Behavior, 30, 963-982. doi: 10.1002/job.600

Hobman, E. V., Jackson, C. J., Jimmieson, N. L., & Martin, R. (2011). The effects of transformational leadership behavior on follower outcomes: An identity-based analysis. European Journal of Work and Organizational Psychology, 20, 553-580. doi: 10.1080/1359432X.2010.490046

Horstmeier, C.A.L., Homan, A. C., & Voelpel, S. C. (2013 a). [Employee survey at a large German facility management company] Unpublished raw data.

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222

Johnson, M. D., Morgeson, F. P., Ilgen, D. R., Meyer, C. J., & Lloyd, J. W. (2006).

Multiple professional identities: Examining differences in identification across work-related targets. Journal of Applied Psychology, 91, 498-506. doi: 10.1037/0021-9010.91.2.498

Kark, R., Shamir, B., & Chen, G. (2003). The two faces of transformational leadership: Empowerment and dependency. Journal of Applied Psychology, 88, 246-255. doi: 10.1037/0021-9010.88.2.246

Kark, R., Waisel-Manor, R., & Shamir, B. (2012). Does valuing androgyny and femininity lead to a female advantage? The relationship between gender-role, transformational leadership and identification. Leadership Quarterly, 23, 620-640. doi:

10.1016/j.leaqua.2011.12.012

Kearney, E. & Gebert, D. (2009). Managing diversity and enhancing team outcomes: The promise of transformational leadership. Journal of Applied Psychology, 94, 77-89. doi: 10.1037/a0013077

Krishnan, V. R. (2005). Transformational leadership and outcomes: Role of relationship duration. Leadership & Organization Development Journal, 26, 442.457. doi: 10.1108/01437730510617654

Lee, E.-S. (2011). The dynamics of employees’ identities in organizations: Evidence from a

Korean company. (Doctoral dissertation, Massachusetts Institute of Technology).

Received via email.

Lee, C., Farh, J., & Chen, Z. (2011). Promoting group potency in project teams: The importance of group identification. Journal of Organizational Behavior, 32, 1147-1162. doi: 10.1002/job.741

Leithwood, K. & Jantzi, D. (1999). Transformational school leadership effects: A

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APPENDIX

Leithwood, K. & Jantzi, D. (2000). The effects of transformational leadership on organizational conditions and engagement with school. Journal of Educational

Administration, 38, 112-129.

Lian, H., Brown, D. J., Tanzer, N. K., & Che, H. (2011). Distal charismatic leadership and follower effects: An examination of Conger and Kanungo's conceptualization of charisma in China. Leadership, 7, 251-273. doi: 10.1177/1742715011407386 Lisak, A. & Erez, M. (2009). Leaders and followers in multi-cultural teams: Their effects

on team communication, team identity and team effectiveness. International

Workshop on Intercultural Collaboration Proceedings 2009, 81-88. doi:

10.1145/1499224.1499238

Lisbona Banuelos, A., Morales Dominguez, J. F., & Palací Descals, F. J. (2006). Identidad y compromiso en equipos de intervencion en emergencias [Identity and compromise in emergency intervention squads]. Psciothema, 18, 407-412.

Liu, W., Zhu, R., & Yang, Y. (2010). I warn you because I like you: Voice behavior, employee identifications, and transformational leadership. Leadership Quarterly, 21, 189-202. doi: 10.1016/j.leaqua.2009.10.014

Martin, R. & Epitropaki, O. (2001). Role of organizational identification on implicit leadership theories (ILTs), transformational leadership and work attitudes. Group

Processes and Intergroup Relations, 4, 247-262. doi: 10.1177/1368430201004003005

Moriano, J. A., Molero, F., Topa, G., & Mangin, J. L. (2001). The influence of

transformational leadership and organizational identification on intrapreneurship.

International Entrepreneurial Management Journal, 10, 103-119. doi:

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224

Olkkonen, M. & Lipponen, J. (2006). Relationship between organizational justice, identification with organization and work unit, and group-related outcomes.

Organizational Behavior and Human Decision Processes, 100, 202-215. doi:

10.1016/j.obhdp.2005.08.007

Rahn, D. L. (2012). The role of follower self-concept and implicit leadership theories in

transformational leadership and leader-member exchange. (Doctoral dissertation;

Nova Southeastern University). Received via email.

Richter, A. W., West, M. A., van Dick, R., & Dawson, J. F. (2006). Boundary spanners' identification, intergroup contact, and effective intergroup relations. Academy of

Management Journal, 49, 1252-1269. doi: 10.5465/AMJ.2006.23478720

Riketta, M., & Nienaber, S. (2007). Multiple identities and work motivation: The role of perceived compatibility between nested organizational units. British Journal of

Management, 18, S61-S77. doi: 10.1111/j.1467-8551.2007.00526.x

Rozcenkova, A. & Dimdins, G. (2011). Emotional intelligence as a mediator between commanders' transformational leadership and soldiers' social identification with their unit in the military. Baltic Journal of Psychology, 12, 59-72.

Schuh, S. C., Zhang, X., Egold, N. W., Graf, M. M., Pandey, D., & Van Dick, R. (2012). Leader and follower organizational identification: The mediating role of leader behaviour and implications for follower OCB. Journal of Occupational and

Organizational Psychology, 85, 421-432. doi: 10.1111/j.2044-8325.2011.02044.x

Scott, C. R., Connaughton, S. L., Diaz-Saenz, H. R., Maguire, K., Ramirez, R., Richardson, B., Shaw, S. P., & Morgan, D. (1999). The impacts of communication and multiple identifications on intent to leave: A multimethodological exploration. Management

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APPENDIX

Shamir, B., Zakay, E., Brainin, E., & Popper, M. (2000). Leadership and social

identification in military units: direct and indirect relationships. Journal of Applied

Social Psychology, 30, 612-640. doi: 10.1111/j.1559-1816.2000.tb02499.x

Smith, L. G. E., Amiot, C. E., Callan, V. J., Terry, D. J., & Smith, J. R. (2012). The social validation and coping model of organizational identity development: A longitudinal test. Journal of Management, 39, 1952-1978. doi: 10.1177/0149206313488212 Soon Kim, S. (2013) [Organizational field data] Unpublished raw data. Received via email. Stegmann, S. & Schuh, S. C. (2013). Why do work characteristics affect us? A comparison

of classic critical psychological states and modern self-determination need fulfillment. Unpublished manuscript, Goethe University Frankfurt. Data received via email

Stegmann, S., Braun, S., Junker, N., Van Dick, R. (2013). Being the ideal follower improves leader-member exchange relationships. Unpublished manuscript, Goethe University Frankfurt. Data received via email

Tse, H. H. M. & Chiu, W. C. K. (2014). Transformational leadership and job performance: A social identity perspective. Journal of Business Research, 67, 2827-2835. doi: 10.1016/j.jbusres.2012.07.018

Van Dick, R., Van Knippenberg, D., Kerschreiter, R., Hertel, G., & Wieseke, J. (2008). Interactive effects of work group and organizational identification on job satisfaction and extra-role behavior. Journal of Vocational Behavior, 72, 388-399. doi:

10.1016/j.jvb.2007.11.009

Van Dick, R., Wagner, U., Stellmacher, J., & Christ, O. (2004). The utility of a broader conceptualization of organizational identification: Which aspects really matter?

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leadership outcomes. (Doctoral dissertation, Saint Louis University). Received via

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APPENDIX

Wu, J. B., Tsui, A. S., & Kinicki, A. J. (2010). Consequences of differentiated leadership in groups. Academy of Management Journal, 53, 90-106. doi:

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228

CHAPTER 3

Measure of Consideration

Consideration was measured with six items from the Leader behavior Description

Questionnaire (Stogdill, 1962). The response format ranged from 1 (“almost never”) to 5 (“almost always”).

1. My leader is friendly and approachable.

2. My leader does little things to make it pleasant to be a member of the group. 3. My leader puts suggestions made by the group into operation.

4. My leader treats all group members as his/her equals. 5. My leader gives advance notice of changes.

6. My leader looks out for the personal welfare of group members.

Measure of Initiating Structure

Consideration was measured with seven items from the Leader behavior Description Questionnaire (Stogdill, 1962). The response format ranged from 1 (“almost never”) to 5 (“almost always”).

1. My leader encourages us so that everybody does his/her work the same way. 2. My leader decides what shall be done and how it shall be done.

3. My leader assigns group members to particular tasks.

4. My leader makes sure that his/her role as supervisor in the group is understood by the team members.

5. My leader schedules the work to be done.

6. My leader takes care that definite standards of performance and quality are maintained.

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APPENDIX

Measure of Identification with the Leader

Identification with the leader was measured with five items from Mael and Ashforth (1992, 1995). The response format ranged from 1 (“completely disagree”) to 5 (“completely agree”).

1. When someone criticizes this leader, it feels like a personal insult. 2. I am very interested in what others think about this leader.

3. When I talk about the leader, I usually say “we” rather than “he/she”. 4. This leader’s successes are my successes.

5. When someone praises this leader, it feels like a personal compliment.

Measure of Identification with the Organization

Organizational identification was measured with five items from Mael and Ashforth (1992, 1995). The response format ranged from 1 (“completely disagree”) to 5 (“completely agree”).

1. When someone criticizes [insert company name], it feels like a personal insult. 2. I am very interested in what others think about [insert company name].

3. When I talk about [insert company name], I usually say “we” rather than “he/she”. 4. [Insert company name]’s successes are my successes.

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230 Measure of Individual Performance

Individual performance was measured with two items from Van der Vegt and Bunderson (2005). The response format ranged from 1 (“far below average”) to 5 (“far above average”).

1. Compared to other employees performing a similar task, how would you rate this employee regarding quality.

2. Compared to other employees performing a similar task, how would you rate this employee regarding overall achievement.

Measure of Unit Performance

Unit performance was measured with two items from Van der Vegt and Bunderson (2005). The response format ranged from 1 (“far below average”) to 5 (“far above average”).

1. Compared to other units performing a similar task, how would you rate this unit regarding quality.

2. Compared to other units performing a similar task, how would you rate this unit regarding overall achievement.

Measure of Job Satisfaction

Job satisfaction was measured with three items from Heckman and Oldham (1975). The response format ranged from 1 (“completely disagree”) to 5 (“completely agree”).

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APPENDIX

CHAPTER 4

Measure of Identification with the Supervisor

Identification with the supervisor was measured with five items from Mael and Ashforth (1992, 1995). The response format ranged from 1 (“completely disagree”) to 5

(“completely agree”).

1. When someone criticizes this supervisor, it feels like a personal insult. 2. I am very interested in what others think about this supervisor.

3. When I talk about the supervisor, I usually say “we” rather than “he/she”. 4. This supervisor’s successes are my successes.

5. When someone praises this supervisor, it feels like a personal compliment.

Measure of Identification with the Team

Team identification was measured with five items from Mael and Ashforth (1992, 1995). The response format ranged from 1 (“completely disagree”) to 5 (“completely agree”).

1. When someone criticizes my team, it feels like a personal insult. 2. I am very interested in what others think about my team.

3. When I talk about my team, I usually say “we” rather than “he/she”. 4. My team’s successes are my successes.

5. When someone praises my team, it feels like a personal compliment.

Measure of Identification with the Profession

Professional identification was measured with five items from Mael and Ashforth (1992, 1995). The response format ranged from 1 (“completely disagree”) to 5 (“completely agree”).

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232

3. When I talk about my profession, I usually say “we” rather than “he/she”. 4. My profession’s successes are my successes.

5. When someone praises my profession, it feels like a personal compliment.

Measure of Social Support from the Supervisor

Social support from the supervisor was measured with four items from Snyder (2009). The response format ranged from 1 (“completely disagree”) to 5 (“completely agree”).

1. My supervisor says and does supportive things for me when I am feeling down. 2. My supervisor shows genuine concern for my problems.

3. My supervisor gives me good advice when I ask for it.

4. My supervisor listens to my side of the story even if he/she thinks that I am wrong.

Measure of Social Support from the Coworkers

Social support from coworkers was measured with four items from Snyder (2009). The response format ranged from 1 (“completely disagree”) to 5 (“completely agree”).

1. My coworkers say and do supportive things for me when I am feeling down. 2. My coworkers show genuine concern for my problems.

3. My coworkers give me good advice when I ask for it.

4. My coworkers listen to my side of the story even if he/she thinks that I am wrong.

Measure of Feedback from the Supervisor

Feedback from the supervisor was measured with ten items from Steelman, Levy, and Snell (2004). The response format ranged from 1 (“completely disagree”) to 5 (“completely agree”).

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APPENDIX

4. My supervisor is fair when evaluating my job performance. 5. I frequently receive positive feedback from my supervisor. 6. I have confidence in the feedback my supervisor gives me.

7. My supervisor generally lets me know when I do a good job at work. 8. My supervisor gives me useful feedback about my job performance.

9. My supervisor tells me when my work performance does not meet organizational standards.

10.The feedback I receive from my supervisor helps me do my job.

Measure of Feedback from Coworkers

Feedback from coworkers was measured with ten items from Steelman, Levy, and Snell (2004). The response format ranged from 1 (“completely disagree”) to 5 (“completely agree”).

1. My coworkers are generally familiar with my performance on the job. 2. When I do a good job at work, my coworkers praise my performance. 3. On those occasions when I make a mistake at work, my coworkers tell me. 4. My coworkers are fair when evaluating my job performance.

5. I frequently receive positive feedback from my coworkers. 6. I have confidence in the feedback my coworkers give me.

7. My coworkers generally let me know when I do a good job at work. 8. My coworkers give me useful feedback about my job performance.

9. My coworkers tell me when my work performance does not meet organizational standards.

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