Perceiving and acting on WRSs, improve the handling of
unexpected and unforeseen disruptions. Develop WRSs!
Resilience
of the
Socio-technical
system
Weak resilience signals
on the boundaries
- Workload (Stretch)
- Performance (punctuality, capacity) - Safety (red/yellow signal
approach/passage) Real-time measurement
Resilience cornerstones
1. Monitoring 2. Responding 3. Anticipating 4. Learning 5. Teamwork Questionnaire on perceptionOrganisation change
Postplan 2.0 at Post Zwolle
•
Corridor thinking
•
Work division safety and plan
•Hourly job/position rotation
•Training is part of job rotation
Execution
Observation
Influence
What is the relation between perception and measurement?Weak resilience signal* (WRS)
(How) is Resilience measurable?
Theory – resilience state model
for a railway system (Siegel & Schraagen, 2014)
Theory – resilience cornerstones
(Hollnagel, 2009)
* Part of the Railroad programme/NWO grant
What is the influence on Resilience? Which signal representation helps the operation? Which changes perceives the Post? Willy.Siegel@UTwente.nl may 2014