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Weak resilience signal (WRS) [Poster]

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Perceiving and acting on WRSs, improve the handling of

unexpected and unforeseen disruptions. Develop WRSs!

Resilience

of the

Socio-technical

system

Weak resilience signals

on the boundaries

- Workload (Stretch)

- Performance (punctuality, capacity) - Safety (red/yellow signal

approach/passage) Real-time measurement

Resilience cornerstones

1. Monitoring 2. Responding 3. Anticipating 4. Learning 5. Teamwork Questionnaire on perception

Organisation change

Postplan 2.0 at Post Zwolle

Corridor thinking

Work division safety and plan

Hourly job/position rotation

Training is part of job rotation

Execution

Observation

Influence

What is the relation between perception and measurement?

Weak resilience signal* (WRS)

(How) is Resilience measurable?

Theory – resilience state model

for a railway system (Siegel & Schraagen, 2014)

Theory – resilience cornerstones

(Hollnagel, 2009)

* Part of the Railroad programme/NWO grant

What is the influence on Resilience? Which signal representation helps the operation? Which changes perceives the Post? Willy.Siegel@UTwente.nl may 2014

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