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1 Introduction ... 4
1.1 Problem statement ... 4
1.2 Societal and scientific relevance ... 5
1.3 Research question ... 5
2 Methodology ... 6
2.1 Case study research ... 6
2.2 Research design ... 6 2.3 Data collection ... 7 2.4 Data analysis ... 8 2.4.1 Within-case results... 8 2.4.2 Cross-case results ... 9 2.4.3 Cross-sector results ... 9 2.5 Validity ... 9
2.5.1 Generalizability of the survey ... 9
3 Theoretical background ... 10
3.1 Socio-technical systems theory... 10
3.2 The socio-technical impact framework for analysis ... 11
3.3 Known impacts of BYOD for employees ... 12
4 Results and analyses ... 14
4.1 Within-case results: AUAS... 14
4.1.1 Introduction ... 14
4.1.2 BYOD policy ... 14
4.1.3 Impact ... 14
4.2 Within-case results: UvA ... 17
4.2.1 Introduction ... 17
4.2.2 BYOD policy ... 17
4.2.3 Impact ... 18
4.3 Analysis and discussion of cross-case results ... 21
4.4 Embedded unit of analysis sector-wide impact ... 24
4.5 Analysis and discussion of cross-sector results... 25
5 Conclusions ... 27
5.1 Future work ... 28
5.2 Reflection ... 29
6 Literature ... 30
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8 Appendix B: Case study database - AUAS ... 35
9 Appendix C: Case study database – UvA ... 36
10 Appendix D: Survey data AUAS ... 37
11 Appendix E: Survey data UvA ... 54
12 Appendix F: In-depth within-case results AUAS ... 69
13 Appendix G: In-depth within-case results UvA ... 73
14 Appendix H: Initial sources impacts ... 78
15 Appendix I: Survey rational ... 82
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Table 2. Definitions of the components within a socio-technical system. Source: Chen & Nath, 2008
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Table 9: Cross-sector results organizational impact BYOD. Adopted from Gravemaker (2014)
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Table 11: Overview of interviews at the AUAS
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Table 13: Overview of interviews at the UvA
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Figure 3: Effect BYOD on job satisfaction 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
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Figure 4: Effect BYOD on job satisfaction when utilizing BYOD
Figure 5: Effect BYOD on job satifaction when not utilizing BYOD 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
Effect BYOD on Job Satisfaction when utilizing
BYOD
0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00% 80,00%Negative effect No effect Positive effect
Effect BYOD on Job Satisfaction when not utilizing
BYOD
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Figure 6: Effect BYOD on employee learning 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
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Figure 7: Expectation of Employee Support 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
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Figure 8: Expectation of Employee Support 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00%
Expect no support No comment on support Expect support
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Figure 9: Effect BYOD on interaction and collaboration 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
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Figure 10: Effect BYOD on Quality of work environment
Figure 11: Difference between male and female on Quality of work environment 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
Effect BYOD on Quality of work environment
0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00%
Negative effect No effect Positive effect
Difference between male and female on Quality
of work environment
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Figure 12: Effect of BYOD on Quality of work environment between utilizers and non utilizers of BYOD 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00%
Negative effect No effect Positive effect
Effect of BYOD on Quality of work environment
between utilizers and non utilizers of BYOD
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Figure 13: Effect BYOD on Employee Mobility 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00%
Negative effect No effect Positive effect
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Figure 14: Opinion about costs BYOD IT support
Figure 15: Opinion about compatiblity problems 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Low cost Normal cost High cost
Opinion about costs BYOD IT support
0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00%
No problems No difference Problems
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Figure 16: Effect BYOD on Ease of Use 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
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Figure 17: Willing to install control applications
Figure 18: Will attend meetings 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% No Maybe Yes
Willing to install control applications
0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% No Maybe Yes
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Figure 19: Aware of privacy issues 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% No Somewhat Yes
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Figure 20: Approval of control by employer
Figure 21: Effect BYOD on job performance 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00% 80,00% 90,00% No Maybe Yes
Approval of control by employer
0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
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Figure 22: Difference male and female in effect BYOD on job performance 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00%
Definitly no increase Maybe Increase
Difference male and female in effect BYOD on job
performance
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Figure 23: Effect BYOD on Time saving
Figure 24: Effect BYOD on Task innovation 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
Effect BYOD on Time saving
0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
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Figure 25: Effect BYOD on Individual productivity 28,00% 29,00% 30,00% 31,00% 32,00% 33,00% 34,00% 35,00% 36,00% 37,00%
Negative effect No effect Positive effect
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Figure 26: Effect BYOD on Job Satisfaction 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
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Figure 27: Effect BYOD on Employee Learning 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
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Figure 28: Effect BYOD on Employee Awareness 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
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Figure 29: Expectation of Employee Support 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00%
Expect no support No comment on support Expect support
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Figure 30: Effect BYOD on interaction and collaboration
Figure 31: Effect BYOD on Interaction and Collaboration (Employees older than 50) 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
Effect BYOD on interaction and collaboration
0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00%
Negative effect No effect Positive effect
Effect BYOD on Interaction and Collaboration
(Employees older than 50)
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Figure 32: Effect BYOD on Quality of Work Environment 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
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Figure 33: Effect BYOD on Employee Mobility 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
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Figure 34: Opinion about costs BYOD IT support
Figure 35: Opinion about compatiblity problems 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Low cost Normal cost High cost
Opinion about costs BYOD IT support
0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00%
No problems No difference Problems
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Figure 36: Effect BYOD on Ease of Use 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
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Figure 37: Willing to install control applications
Figure 38: Difference male and female in installing control applications 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00% No Maybe Yes
Willing to install control applications
0,00% 20,00% 40,00% 60,00% 80,00% 100,00% No Maybe Yes
Difference male and female in installing control
applications
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Figure 39: Will attend meetings 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% No Maybe Yes
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Figure 40: Aware of privacy issues
Figure 41: Approval of control by employer 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00% No Somewhat Yes
Aware of privacy issues
0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00% 80,00% 90,00% No Maybe Yes
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Figure 42: Effect BYOD on job performance 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
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Figure 43: Effect BYOD on Time saving
Figure 44: Effect BYOD on Individual productivity 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00%
Negative effect No effect Positive effect
Effect BYOD on Time saving
0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
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Figure 45: Effect BYOD on Individual productivity 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 30,00% 35,00% 40,00% 45,00% 50,00%
Negative effect No effect Positive effect
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84 11.
85 17.
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