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An assessment of managerial knowledge, skills and attitudes required for implementing performance management system for organisational performance at Newcastle Municipality

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99 Venter, A., Van der Waldt, G. & Van der Walt, C. 2007. Municipal management:

Serving the people. Cape Town: Juta.

Walshe, K., Harvey, G. & Jas, P. 2010. Connecting knowledge and performance in public services: From knowing to doing. Cambridge: Cambridge University Press.

Welman, C., Kruger, F. & Mitchell, B. 2005. Research methodology. 3rd ed. Cape Town: Oxford University Press.

Whitford, C.M. & Coetsee, W.J. 2006. A model of the underlying philosophy and criteria for effective implementation of performance management. SA Journal of Human Resource Management, 4(1):63-73.

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