Questionnaire Results

Image 1: Working from home before COVID-19 Image 2: Number of days working from home before COVID-19

Results show that 69% of the respondents have worked from home before COVID-19. Almost 30%

of the respondents who answered yes on question one, worked from home on one fixed day per week. Occasionally 27% would work from home less than once per week, so that could be a few times per month. Most of the respondents i.e. 35% have worked from home fewer than once per month. If you look at the entire respondent pool that represents the ORGANISATION X workforce only 20% of the employees at ORGANISATION X work from home on one fixed day per week.

Q1: Before COVID-19, did you sometimes work from home (structurally or

incidentally)?

Q2: If yes, how often did you work from home?

0 20 40 60 80 100 120 140 160 180 200

WORK FROM HOME AS MUCH AS POSSIBLE

WORK ONLY AT THE OFFICE COMBINATION OF BOTH

25 25

194

0 20 40 60 80 100 120

5X PER WEEK < 1X PER WEEK

< 1X PER MONTH

4X PER WEEK 1X PER WEEK 3X PER WEEK 2X PER WEEK

4 6 7

19

33

61

106 Image 3: Work location preference after COVID-19

Image 4: Preference in number of days working from home after COVID-19

Q4: If you want to continue working from home after COVID-19, how many days would you like to work from home?

Q3: When COVID-19 is no longer a danger to public health, I would like to:

Q5: Compared to the months before COVID-19, my current work situation is:

0 20 40 60 80 100 120 140

MUCH WORSE LITTLE WORSE THE SAME LITTLE BETTER MUCH BETTER

6

43

123 55

17

0 50 100 150 200 250

YES NO

228 16

Almost 90% of employees would like to continue working from home after COVID-19. Either they would like to work from home as much as possible (10.2%) or find a suitable combination of working from home and from the office (79.5%). 44.9% of the respondents would like to continue working from home two days per week, followed by 25.8% who want to from home three days per week.

Question four was left blank by eight respondents.

Image 5: Current work situation compared to months prior to COVID-19

Of the respondents 50.4% indicate that their current work situation remained the same. For 17.6%

their work situation is a little worse and for 2.4% it is even much worse. However, for 22.5% of the respondents their current work situation became a little better since COVID-19 and for 6.9% it became much better.

Image 6: Creating a safe and healthy workplace at home

A vast majority of the respondents i.e. 93.4% state that they are capable of creating a safe and healthy workplace at home. However, 6.6% indicate that they are not capable of that.

Q6: Are you capable of creating a safe and healthy workplace at home?

Q7: I have sufficient resources at home (computer, desk, internet etc.) to do my job properly:

0 20 40 60 80 100 120 140 160 180

YES NO

178 66

0 20 40 60 80 100 120 140

I WAS ALLOWED TO TAKE EQUIPMENT FROM THE OFFICE

I PURCHASED EVERYTHING ON MY OWN

COMBINATION OF BOTH 139

57

37 Image 7: Sufficient resouces to work from home

Image 8: Source of resouces

Q8: How were you provided with resources?

0 20 40 60 80 100 120 Table 1: Overview of resources employees are missing at home

Of the respondents 72.7% indicated that they have enough resources at home to do their job properly. However, 27.3% answered that they do not have sufficient resources to properly work from home, that is at least 66 employees. Answers to what employees are missing differ, but there are four things that stand out:

• 42.9% of the employees indicate that they do not have a proper office chair and/or desk.

• 15.7% of the employees are missing a printer/scanner at home.

• 11.5% of the employees would like to have an (extra) screen. This was also mentioned regularly during interviews.

• In two additional comments that were added by employees they also stated that they are missing a docking station and the ability to send physical mail items by post.

Image 9: Perceived support from managers

More than 80% of employees responded that they are satisfied with the support they receive from their manager during COVID-19.

What do you miss in your current workplace? How often?

Screen 28

Environment (too little space/noise etc.) 27

Printer/Scanner 38

IT Software 0

Q9: What is missing in your current work environment?

10: I receive enough support from my manager during COVID-19:

0 20 40 60 80 100 120

Image 10: Work – life balance compared to before COVID-19

The results show that the work – life balance of 24.5% of the employees became worse since COVID-19. For 32.7% it remained the same and 42.6% were able to create a better work – life balance during COVID-19 compared to the months before.

Image 11: Workload during COVID-19

During COVID-19 the workload remained the same for 63.6% of the respondents, 26.8% reported a higher workload and 9.5% are experiencing a lower workload.

Image 12: Physical health compared to before COVID-19

Q13: Compared to the months before COVID-19 my physical health is:

Q11: Compared to the months before COVID-19 my work – life balance is:

Q12: Compared to the months before COVID-19 my workload is:

0 20 40 60 80 100 120

Image 13: Mental health compared to before COVID-19

Results show that 33.1% of the respondents are experiencing a decline in physical health and 35.2% in mental health. While only 17.4% reported an improvement in physical health and 17.8%

in mental health. For a majority of the respondents their physical and mental health remained the same.

Image 14: Satisfaction rate communication with team/management

About half of the respondents are satisfied with the communication with their team and manager during COVID-19. 17.9% are dissatisfied and 30.5% are impartial.

Table 2: Reasons for being dissatisfied with communication

What are you dissatisfied about? How often

Less effective 11

Miss the personal contact 67

Annoying that people turn off their cameras 2

Too little contact 9

Q14: Compared to the months before COVID-19 my mental health is:

Q16: Why are you dissatisfied with the communication with your team or manager?

Q15: How satisfied are you currently with the communication with your team and manager?

0 50 100 150 200 250 YES

NO

229 16

Image 15: Experience positive effects of COVID-19?

Table 3: Positive effects employees are experiencing

Most respondents are experiencing positive consequences of COVID-19. The effects respondents mention most are; less commute time, more time to spend with family and the option of having flexible working hours. The respondents that do not experience any positive effects of COVID-19 indicate that they are unable to concentrate at home. Some live close to the office and experience little effect of not having to travel, others are unable to find a proper work – life balance, respondents also miss their colleagues and report feeling lonely more often.

Table 4: Interventions needed by employees to be healthier working from home

Positive effects How often?

No commute (time) 193

More time with family 103

Flexible hours 114

Better concentration 82

Meetings are more efficient 89

More time to exercise 61

Interventions How often

More focus on employees’ mental health 1 Advice in creating healthy home office 6

Budget to furnish home office 4

More efficient scheduling 6

Office resources/furniture 34

More exercise/take breaks more often 28

More contact with colleagues 3

Working from home compensation 5

Second screen 5

Sit/stand desk 11

Q17: Have you experienced any positive effects of working from home during COVID-19?

Q18: Which positive effects have you experienced?

Q19: What would help you to be healthier and more efficient while working from home?

45% 53%

Children living at home under the age of 16?

Table 5: Changes employees would like to see after COVID-19

Question 19 and 20 were open questions. Categories were made with the most given answers.

When respondents were asked what they need to work healthier and more efficiently from home, the most frequently mentioned interventions were; creating a home office with office furniture, actively trying to exercise more and taking short breaks more frequently. When asked which changes they hope to see after COVID-19, respondents said that they hope to find a healthy balance in hybrid working. Respondents also hope that the possibility to work from home remains and that working from home becomes more generally accepted within the organisation.

Additional comments and suggestions were:

• Change the use of the office to function more as a meeting place for employees.

• Create more flex workplaces.

• Allow online attendance for physical meetings thus no physical attendance requirements.

• Compensate employees for working from home.

• Have sit/stand desks at home.

• Continue virtual meetings via MS Teams after COVID-19.

• Have the flexibility to decide which days they will be working from home. This could vary on a weekly basis.

Image 17: Gender of respondents Image 18: Children living at home

Change How often

That working from home becomes more accepted at ORGANISATION X 19

Flexibility with regards to working from home 16

Finding a healthy balance between working from home and at the office 36

To go back to the office 22

To be able to work from home on a fixed number of days per week 29 The ability to work from home as much as possible 12

General questions

Q20: Which changes do you hope to see in the organisation after COVID-19?

In document Facilitating working from home, during and after (pagina 19-28)