University of Groningen The healthcare purchaser as a care chain orchestrator Noort, Albert

(1)

University of Groningen

The healthcare purchaser as a care chain orchestrator

Noort, Albert

DOI:

10.33612/diss.133147906

IMPORTANT NOTE: You are advised to consult the publisher's version (publisher's PDF) if you wish to cite from

it. Please check the document version below.

Document Version

Publisher's PDF, also known as Version of record

Publication date:

2020

Link to publication in University of Groningen/UMCG research database

Citation for published version (APA):

Noort, A. (2020). The healthcare purchaser as a care chain orchestrator: Healthcare system limitations and

opportunities. University of Groningen, SOM research school. https://doi.org/10.33612/diss.133147906

Copyright

Other than for strictly personal use, it is not permitted to download or to forward/distribute the text or part of it without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license (like Creative Commons).

Take-down policy

If you believe that this document breaches copyright please contact us providing details, and we will remove access to the work immediately and investigate your claim.

Downloaded from the University of Groningen/UMCG research database (Pure): http://www.rug.nl/research/portal. For technical reasons the number of authors shown on this cover page is limited to 10 maximum.

(2)

547093-L-sub01-bw-Noort 547093-L-sub01-bw-Noort 547093-L-sub01-bw-Noort 547093-L-sub01-bw-Noort Processed on: 14-8-2020 Processed on: 14-8-2020 Processed on: 14-8-2020

Processed on: 14-8-2020 PDF page: 129PDF page: 129PDF page: 129PDF page: 129

129

Bibliography

ABEL SMITH, B., 1992. The Beveridge Report: its origins and outcomes. International Social Security Review, 45(1 2), pp. 5-16.

ANELL, A., 2015. The public–private pendulum—patient choice and equity in Sweden. New England Journal of Medicine, 372(1), pp. 1-4.

ANELL, A., GLENNGARD, A.H. and MERKUR, S.M., 2012. Sweden: Health system review. Health Systems in Transition, 14(5), pp. 1-159.

ASHTON, T., CUMMING, J. and MCLEAN, J., 2004. Contracting for health services in a public health system: the New Zealand experience. Health Policy, 69(1), pp. 21-31.

BARLOW, J., WRIGHT, C., SHEASBY, J., TURNER, A. and HAINSWORTH, J., 2002. Self-management approaches for people with chronic conditions: a review. Patient education and counseling, 48(2), pp. 177-187.

BARNES, P.J., 2004. Why More Research into Molecular and Cellular Mechanisms of COPD Is Needed. Chronic obstructive pulmonary disease. Cellular and molecular mechanisms. Taylor and Francis, pp. 1-11.

BARNES, P.J., BURNEY, P.G.J., SILVERMAN, E.K., CELLI, B.R., VESTBO, J., WEDZICHA, J.A. and WOUTERS, E.F.M., 2015. Chronic obstructive pulmonary disease. Nature Reviews Disease Primers, 1, pp. 15076.

BARNETT, A., VAN DER POLS, J. and DOBSON, A., 2004. Regression to the mean: what it is and how to deal with it. International journal of epidemiology, 34(1), pp. 215-220.

BARNUM, H., KUTZIN, J. and SAXENIAN, H., 1995. Incentives and provider payment methods. The International journal of health planning and management, 10(1), pp. 23-45. BELLAMY, D., BOUCHARD, J., HENRICHSEN, S., JOHANSSON, G., LANGHAMMER, A., REID, J., VAN WEEL, C. and BUIST, S., 2006. International Primary Care Respiratory Group (IPCRG) Guidelines: management of chronic obstructive pulmonary disease (COPD). Primary Care Respiratory Journal, 15(1), pp. 48.

BERWICK, D.M., NOLAN, T.W. and WHITTINGTON, J., 2008. The triple aim: care, health, and cost. Health affairs (Project Hope), 27(3), pp. 759-769.

BES, R.E., CURFS, E.C., GROENEWEGEN, P.P. and DE JONG, J.D., 2017. Selective contracting and channelling patients to preferred providers: a scoping review. Health Policy, 121(5), pp. 504-514.

BESTALL, J.C., PAUL, E.A., GARROD, R., GARNHAM, R., JONES, P.W. and WEDZICHA, J.A., 1999. Usefulness of the Medical Research Council (MRC) dyspnoea scale as a measure of disability in patients with chronic obstructive pulmonary disease. Thorax, 54(7), pp. 581-586. BJELLAND, I., DAHL, A.A., HAUG, T.T. and NECKELMANN, D., 2002. The validity of the Hospital Anxiety and Depression Scale: an updated literature review. Journal of psychosomatic research, 52(2), pp. 69-77.

(3)

130

BJORNBERG, A. and YUNG PHANG, A., 2019. 2018 Euro Health Consumer Index. Health Consumer Powerhouse, 796, pp. 1-90.

BODENHEIMER, T., LORIG, K., HOLMAN, H. and GRUMBACH, K., 2002. Patient self-management of chronic disease in primary care. Jama, 288(19), pp. 2469-2475.

BODENHEIMER, T., WAGNER, E.H. and GRUMBACH, K., 2002. Improving primary care for patients with chronic illness. Jama, 288(14), pp. 1775-1779.

BOHMER, R.M., 2016. The hard work of health care transformation. New England Journal of Medicine, 375(8), pp. 709-711.

BOLAND, M.R., TSIACHRISTAS, A., KRUIS, A.L., CHAVANNES, N.H. and RUTTEN-VAN MÖLKEN, M.P., 2013. The health economic impact of disease management programs for COPD: a systematic literature review and meta-analysis. BMC pulmonary medicine, 13(1), pp. 40.

BOTTERY, S., JEFFERSON, L., BENNET, L., HALL, P., CREAM, J., DALE, V., HONEYMAN, M., BIRKS, Y., BLOOR, K. and MURRAY, R., 2018. Home care in England: Views from commissioners and providers. The Kings Fund, , pp. 1-47.

BOURBEAU, J., COLLET, J., SCHWARTZMAN, K., DUCRUET, T., NAULT, D. and BRADLEY, C., 2006. Economic benefits of self-management education in COPD. Chest, 130(6), pp. 1704-1711.

BOURBEAU, J., JULIEN, M., MALTAIS, F., ROULEAU, M., BEAUPRÉ, A., BÉGIN, R., RENZI, P., NAULT, D., BORYCKI, E. and SCHWARTZMAN, K., 2003. Reduction of hospital utilization in patients with chronic obstructive pulmonary disease: a disease-specific self-management intervention. Archives of Internal Medicine, 163(5), pp. 585-591.

BOURBEAU, J., NAULT, D. and DANG-TAN, T., 2004. Self-management and behaviour modification in COPD. Patient education and counseling, 52(3), pp. 271-277.

BOURBEAU, J. and BARTLETT, S., 2008. Patient adherence in COPD. Thorax, 63(9), pp. 831-838.

BRADLEY, E.H., CURRY, L.A., RAMANADHAN, S., ROWE, L., NEMBHARD, I.M. and KRUMHOLZ, H.M., 2009. Research in action: using positive deviance to improve quality of health care. Implementation science, 4(1), pp. 25.

BREKKE, K.R., SICILIANI, L. and STRAUME, O.R., 2008. Competition and waiting times in hospital markets. Journal of Public Economics, 92(7), pp. 1607-1628.

BUCKNALL, C., MILLER, G., LLOYD, S., CLELAND, J., MCCLUSKEY, S., COTTON, M., STEVENSON, R., COTTON, P. and MCCONNACHIE, A., 2012. Glasgow supported self-management trial (GSuST) for patients with moderate to severe COPD: randomised controlled trial. Bmj, 344, pp. e1060.

BURNEY, P.G., PATEL, J., NEWSON, R., MINELLI, C. and NAGHAVI, M., 2015. Global and regional trends in COPD mortality, 1990–2010. European Respiratory Journal, 45(5), pp. 1239-1247.

(4)

131

BUSSE, R., BLÜMEL, M., KNIEPS, F. and BÄRNIGHAUSEN, T., 2017. Statutory health insurance in Germany: a health system shaped by 135 years of solidarity, self-governance, and competition. The Lancet, 390(10097), pp. 882-897.

BUSSE, R., FIGUERAS, J., ROBINSON, R. and JAKUBOWSKI, E., 2007. Strategic purchasing to improve health system performance: key issues and international trends. HealthCare papers, 8, pp. 62-76.

BUSSE, R. and STAHL, J., 2014. Integrated care experiences and outcomes in Germany, the Netherlands, and England. Health Aff, 33(9), pp. 1549-1558.

CAMPBELL, H., HOTCHKISS, R., BRADSHAW, N. and PORTEOUS, M., 1998. Integrated care pathways. BMJ, 316(7125), pp. 133-137.

CAO, Z. and LUMINEAU, F., 2015. Revisiting the interplay between contractual and relational governance: A qualitative and meta-analytic investigation. Journal of Operations Management, 33, pp. 15-42.

CASAS, A., TROOSTERS, T., GARCIA-AYMERICH, J., ROCA, J., HERNANDEZ, C., ALONSO, A., DEL POZO, F., DE TOLEDO, P., ANTO, J.M., RODRIGUEZ-ROISIN, R., DECRAMER, M. and MEMBERS OF THE CHRONIC PROJECT, 2006. Integrated care prevents hospitalisations for exacerbations in COPD patients. The European respiratory journal, 28(1), pp. 123-130.

CATTEL, D., EIJKENAAR, F. and SCHUT, F.T., 2020. Value-based provider payment: towards a theoretically preferred design. Health Economics, Policy and Law, 15(1), pp. 94-112. CHAVANNES, N.H., GRIJSEN, M., VAN DEN AKKER, M., SCHEPERS, H., NIJDAM, M., TIEP, B. and MURIS, J., 2009. Integrated disease management improves one-year quality of life in primary care COPD patients: a controlled clinical trial. Prim Care Resp J, 18(3), pp. 171-176.

CHERNEW, M.E., MECHANIC, R.E., LANDON, B.E. and SAFRAN, D.G., 2011. Private-payer innovation in Massachusetts: the Alternative Quality Contract. Health affairs, 30(1), pp. 51-61.

CINDY NG, L.W., MACKNEY, J., JENKINS, S. and HILL, K., 2012. Does exercise training change physical activity in people with COPD? A systematic review and meta-analysis. Chronic respiratory disease, 9(1), pp. 17-26.

CYLUS, J., RICHARDSON, E., FINDLEY, L., LONGLEY, M., O'NEILL, C. and STEEL, D., 2015. United Kingdom Health system review. Health Systems in Transition, 17(5), pp. 1-126. DAVY, C., BLEASEL, J., LIU, H., TCHAN, M., PONNIAH, S. and BROWN, A., 2015. Effectiveness of chronic care models: opportunities for improving healthcare practice and health outcomes: a systematic review. BMC health services research, 15(1), pp. 194.

DE BAKKER, D.H., STRUIJS, J.N., BAAN, C.A., RAAMS, J., DE WILDT, J., VRIJHOEF, H.J. and SCHUT, F.T., 2012. Early results from adoption of bundled payment for diabetes care in the Netherlands show improvement in care coordination. Health affairs, 31(2), pp. 426-433. DIMAGGIO, P., 1997. Culture and cognition. Annual review of sociology, 23(1), pp. 263-287.

(5)

132

DOHMEN, P.J. and VAN RAAIJ, E.M., 2019. A new approach to preferred provider selection in health care. Health Policy, 123(3), pp. 300-305.

DOUVEN, R., MCGUIRE, T.G. and MCWILLIAMS, J.M., 2015. Avoiding Unintended Incentives In ACO Payment Models. Health affairs, 34(1), pp. 143-149.

DOYLE, C., HOWE, C., WOODCOCK, T., MYRON, R., PHEKOO, K., MCNICHOLAS, C., SAFFER, J. and BELL, D., 2013. Making change last: applying the NHS institute for innovation and improvement sustainability model to healthcare improvement. Implementation Science, 8(1), pp. 127.

DREWES, H., HEIJINK, R., STRUIJS, J. and BAAN, C., 2015. Samen werken aan duurzame zorg: Landelijke monitor proeftuinen (in Dutch: 'Working together on sustainable healthcare: national monitor Vanguards'). RIVM rapport 2015-0076, .

DUTCH HEALTH AUTHORITY, 2019. Monitor contract agreements GP- and multidisciplinary care 2019 (Monitor Contractafspraken huisartsenzorg en multidisciplinaire zorg 2019).

DYER, J.H. and SINGH, H., 1998. The relational view: Cooperative strategy and sources of interorganizational competitive advantage. Academy of management review, 23(4), pp. 660-679.

EFFING, T., ZIELHUIS, G., KERSTJENS, H., VAN DER VALK, P. and VAN DER PALEN, J., 2011. Community based physiotherapeutic exercise in COPD self-management: a randomised controlled trial. Respiratory medicine, 105(3), pp. 418-426.

EFFING, T., KERSTJENS, H., VAN DER VALK, P., ZIELHUIS, G. and VAN DER PALEN, J., 2009. (Cost)-effectiveness of self-treatment of exacerbations on the severity of exacerbations in patients with COPD: the COPE II study. Thorax, 64(11), pp. 956-962.

EFRAIMSSON, E.Ö, HILLERVIK, C. and EHRENBERG, A., 2008. Effects of COPD self care management education at a nurse led primary health care clinic. Scandinavian Journal of Caring Sciences, 22(2), pp. 178-185.

EIJKENAAR, F., 2013. Key issues in the design of pay for performance programs. The European journal of health economics, 14(1), pp. 117-131.

EIJKENAAR, F., EMMERT, M., SCHEPPACH, M. and SCHÖFFSKI, O., 2013. Effects of pay for performance in health care: a systematic review of systematic reviews. Health policy, 110(2-3), pp. 115-130.

ELLRODT, G., COOK, D.J., LEE, J., CHO, M., HUNT, D. and WEINGARTEN, S., 1997. Evidence-based disease management. Jama, 278(20), pp. 1687-1692.

ENTHOVEN, A.C., 1994. On the ideal market structure for third-party purchasing of health care. Social science & medicine, 39(10), pp. 1413-1424.

ENTHOVEN, A.C., 1993. The history and principles of managed competition. Health affairs, 12(suppl 1), pp. 24-48.

ENTHOVEN, A., 1988. Managed competition of alternative delivery systems. Journal of health politics, policy and law, 13(2), pp. 305-321.

(6)

133

ENTHOVEN, A.C. and VAN DE VEN, W.P., 2007. Going Dutch—managed-competition health insurance in the Netherlands. New England Journal of Medicine, 357(24), pp. 2421-2423. ENTWISTLE, V.A., SHELDON, T.A., SOWDEN, A. and WATT, I.S., 1998. Evidence-informed patient choice: practical issues of involving patients in decisions about health care technologies. International Journal of Technology Assessment in Health Care, 14(2), pp. 212-225.

EVANS, R.G., 1974. Supplier-induced demand: some empirical evidence and implications. The economics of health and medical care. Springer, pp. 162-173.

FIGUERAS, J., ROBINSON, R. and JAKUBOWSKI, E., 2005. Purchasing to improve health systems performance: drawing the lessons. In: J. FIGUERAS, R. ROBINSON and E. JAKUBOWSKI, eds, Purchasing to improve health systems performance. Open University Press Buckingham, pp. 44-80.

FLODGREN, G., ECCLES, M.P., SHEPPERD, S., SCOTT, A., PARMELLI, E. and BEYER, F.R., 2011. An overview of reviews evaluating the effectiveness of financial incentives in changing healthcare professional behaviours and patient outcomes. Cochrane Database Syst Rev, 7(7),. FOLLAND, S., GOODMAN, A.C. and STANO, M., 2013. Social Insurance, Comparative Health Care Systems. In: S. FOLLAND, A.C. GOODMAN and M. STANO, eds, The Economics of Health and Health Care, 7th New International Edition, Harlow, Essex: Pearson. pp. 435-491.

FOTAKI, M., ROLAND, M., BOYD, A., MCDONALD, R., SHEAFF, R. and SMITH, L., 2008. What benefits will choice bring to patients? Literature review and assessment of implications. Journal of health services research & policy, 13(3), pp. 178-184.

FOWLES, J.B., TERRY, P., XI, M., HIBBARD, J., BLOOM, C.T. and HARVEY, L., 2009. Measuring self-management of patients’ and employees’ health: further validation of the Patient Activation Measure (PAM) based on its relation to employee characteristics. Patient education and counseling, 77(1), pp. 116-122.

GALLEFOSS, F. and BAKKE, P.S., 2002. Cost–benefit and cost-effectiveness analysis of self-management in patients with COPD—a 1-year follow-up randomized, controlled trial. Respiratory medicine, 96(6), pp. 424-431.

GAYAN-RAMIREZ, G. and DECRAMER, M., 2007. The physiology of muscle. In: R.A. STOCKLEY, S.I. RENNARD, K. RABE and B. CELLI, eds, Chronic Obstructive Pulmonary Disease. Blackwell Publishing, pp. 26-39.

GAYNOR, M., HO, K. and TOWN, R., 2014. The industrial organization of health care markets. GIBSON, G.J., LODDENKEMPER, R., LUNDBACK, B. and SIBILLE, Y., 2013. Respiratory health and disease in Europe: the new European Lung White Book. The European respiratory journal, 42(3), pp. 559-563.

GIOIA, D.A., CORLEY, K.G. and HAMILTON, A.L., 2013. Seeking qualitative rigor in inductive research notes on the Gioia methodology. Organizational Research Methods, 16(1), pp. 15-31. GLENNGÅRD, A.H., 2016a. Experiences of introducing a quasi-market in Swedish primary care: fulfilment of overall objectives and assessment of provider activities. Scandinavian Journal of Public Administration, 20(1), pp. 71-86.

(7)

134

GLENNGÅRD, A.H., 2016b. The Swedish Health Care System. International Profiles of Health Care Systems: The Commonwealth Fund, .

GOODRICK, E. and REAY, T., 2011. Constellations of institutional logics: Changes in the professional work of pharmacists. Work and Occupations, 38(3), pp. 372-416.

GOSDEN, T., FORLAND, F., KRISTIANSEN, I., SUTTON, M., LEESE, B., GIUFFRIDA, A., SERGISON, M. and PEDERSEN, L., 2000. Capitation, salary, fee for service and mixed systems of payment: effects on the behaviour of primary care physicians. Cochrane Database of Systematic Reviews, (3),.

GREENWOOD, R., RAYNARD, M., KODEIH, F., MICELOTTA, E.R. and LOUNSBURY, M., 2011. Institutional complexity and organizational responses. Academy of Management annals, 5(1), pp. 317-371.

GROENEWEGEN, K.H., SCHOLS, A.M. and WOUTERS, E.F., 2003. Mortality and mortality-related factors after hospitalization for acute exacerbation of COPD. Chest, 124(2), pp. 459-467.

GROENEWEGEN, P.P., HANSEN, J. and DE JONG, J.D., 2019. Trust in times of health reform. Health Policy, 123(3), pp. 281-287.

GULATI, R. and NICKERSON, J.A., 2008. Interorganizational trust, governance choice, and exchange performance. Organization Science, 19(5), pp. 688-708.

GURGUN, A., DENIZ, S., ARGIN, M. and KARAPOLAT, H., 2013. Effects of nutritional supplementation combined with conventional pulmonary rehabilitation in muscle wasted chronic obstructive pulmonary disease: A prospective, randomized and controlled study. Respirology, 18(3), pp. 495-500.

HALPIN, D., KERKHOF, M., SORIANO, J., MIKKELSEN, H. and PRICE, D., 2016. Eligibility of real-life patients with COPD for inclusion in trials of inhaled long-acting bronchodilator therapy. Respiratory research, 17(1), pp. 120.

HALPIN, D., 2019. Global strategy for the diagnosis, management, and prevention of Chronic Obstructive Lung Disease: the GOLD Science Committee Report 2019.

HALPIN, D., MIRAVITLLES, M., METZDORF, N. and CELLI, B., 2017. Impact and prevention of severe exacerbations of COPD: a review of the evidence. Inter J Chronic Obstr, 12(12), pp. 2891-2908.

HANSON, C., RUTTEN, E.P., WOUTERS, E.F. and RENNARD, S., 2014. Influence of diet and obesity on COPD development and outcomes. International journal of chronic obstructive pulmonary disease, 9, pp. 723-733.

HARRISON, S.L., JANAUDIS-FERREIRA, T., BROOKS, D., DESVEAUX, L. and GOLDSTEIN, R.S., 2015. Self-management following an acute exacerbation of COPD: a systematic review. Chest, 147(3), pp. 646-661.

HENDRIKS, M., KROL, M. and ZUIZEWIND, C., 2016. PREM Eerstelijnszorg en PREM Chronische zorg.

HIBBARD, J.H., 2009. Using systematic measurement to target consumer activation strategies. Medical Care Research and Review, 66(1_suppl), pp. 9S-27S.

(8)

135

HIBBARD, J.H., STOCKARD, J., MAHONEY, E.R. and TUSLER, M., 2004. Development of the Patient Activation Measure (PAM): conceptualizing and measuring activation in patients and consumers. Health services research, 39(4p1), pp. 1005-1026.

HILDEBRANDT, H., HERMANN, C., KNITTEL, R., RICHTER-REICHHELM, M., SIEGEL, A. and WITZENRATH, W., 2010. Gesundes Kinzigtal Integrated Care: improving population health by a shared health gain approach and a shared savings contract. International journal of integrated care, 10, pp. e046.

HOGG, J.C., CHU, F., UTOKAPARCH, S., WOODS, R., ELLIOTT, W.M., BUZATU, L., CHERNIACK, R.M., ROGERS, R.M., SCIURBA, F.C. and COXSON, H.O., 2004. The nature of small-airway obstruction in chronic obstructive pulmonary disease. New England Journal of Medicine, 350(26), pp. 2645-2653.

HUBER, C., REICH, O., FRÜH, M. and ROSEMANN, T., 2016. Effects of Integrated Care on Disease-Related Hospitalisation and Healthcare Costs in Patients with Diabetes, Cardiovascular Diseases and Respiratory Illnesses: A Propensity-Matched Cohort Study in Switzerland. Intern J Integr Care, 16(1),.

HUGHES, D., ALLEN, P., DOHENY, S., PETSOULAS, C. and VINCENT-JONES, P., 2013. Co-operation and conflict under hard and soft contracting regimes: case studies from England and Wales. BMC Health Serv Res, 13 Suppl 1(Suppl 1), pp. S7.

HURD, S.S. and LENFANT, C., 2007. Social and behavioural impact of COPD – research opportunities. In: R.A. STOCKLEY, S.I. RENNARD, K. RABE and B. CELLI, eds, Chronic Obstructive Pulmonary Disease. Blackwell Publishing, pp. 805-810.

HURST, J.R., VESTBO, J., ANZUETO, A., LOCANTORE, N., MÜLLEROVA, H., TAL-SINGER, R., MILLER, B., LOMAS, D.A., AGUSTI, A. and MACNEE, W., 2010. Susceptibility to exacerbation in chronic obstructive pulmonary disease. New England Journal of Medicine, 363(12), pp. 1128-1138.

HUSSEY, P.S., SCHNEIDER, E.C., RUDIN, R.S., FOX, D.S., LAI, J. and POLLACK, C.E., 2014. Continuity and the costs of care for chronic disease. JAMA internal medicine, 174(5), pp. 742-748.

JAIN, V.V., ALLISON, R., BECK, S.J., JAIN, R., MILLS, P.K., MCCURLEY, J.W., VAN GUNDY, K.P. and PETERSON, M.W., 2014. Impact of an integrated disease management program in reducing exacerbations in patients with severe asthma and COPD. Respiratory medicine, . JAMES, B.C. and POULSEN, G.P., 2016. The Case for Capitation. Harvard business review, 94(7-8), pp. 102-11, 134.

JENNINGS, J.H., THAVARAJAH, K., MENDEZ, M.P., EICHENHORN, M., KVALE, P. and YESSAYAN, L., 2015. Predischarge bundle for patients with acute exacerbations of COPD to reduce readmissions and ED visits: a randomized controlled trial. Chest, 147(5), pp. 1227-1234. JOLLY, K., MAJOTHI, S., SITCH, A.J., HENEGHAN, N.R., RILEY, R.D., MOORE, D.J., BATES, E.J., TURNER, A.M., BAYLISS, S.E., PRICE, M.J., SINGH, S.J., ADAB, P., FITZMAURICE, D.A. and JORDAN, R.E., 2016. Self-management of health care behaviors for COPD: a systematic review and meta-analysis. International journal of chronic obstructive pulmonary disease, 11, pp. 305-326.

(9)

136

JONES, P., QUIRK, F. and BAVEYSTOCK, C., 1991. The St George's respiratory questionnaire. Respiratory medicine, 85, pp. 25-31.

JORDAN, R.E., MAJOTHI, S., HENEGHAN, N.R., BLISSETT, D.B., RILEY, R.D., SITCH, A.J., PRICE, M.J., BATES, E.J., TURNER, A.M. and BAYLISS, S., 2015. Supported self-management for patients with moderate to severe chronic obstructive pulmonary disease (COPD): an evidence synthesis and economic analysis. Health technology assessment (Winchester, England), 19(36), pp. 1.

KHDOUR, M.R., KIDNEY, J.C., SMYTH, B.M. and MCELNAY, J.C., 2009. Clinical pharmacy led disease and medicine management programme for patients with COPD. British journal of clinical pharmacology, 68(4), pp. 588-598.

KHEIRABADI, G.R., KEYPOUR, M., ATTARAN, N., BAGHERIAN, R. and MARACY, M.R., 2008. Effect of add-on" Self management and behavior modification" education on severity of COPD. Tanaffos, 7(3), pp. 23-30.

KLASA, K., GREER, S.L. and VAN GINNEKEN, E., 2018. Strategic Purchasing in Practice: Comparing Ten European Countries. Health Policy, 122(5), pp. 457-472.

KLEIN, R., 2015. England's National Health Service—Broke but Not Broken. Milbank Quarterly, 93(3), pp. 455-458.

KODNER, D.L., 2009. All together now: a conceptual exploration of integrated care. Healthcare quarterly (Toronto, Ont.), 13 Spec No, pp. 6-15.

KODNER, D.L. and SPREEUWENBERG, C., 2002. Integrated care: meaning, logic, applications, and implications--a discussion paper. International journal of integrated care, 2, pp. e12.

KRISTENSEN, S.R., MEACOCK, R., TURNER, A.J., BOADEN, R., MCDONALD, R., ROLAND, M. and SUTTON, M., 2014. Long-term effect of hospital pay for performance on mortality in England. The New England journal of medicine, 371(6), pp. 540-548.

KRONEMAN, M., BOERMA, W., VAN DEN BERG, M., GROENEWEGEN, P., DE JONG, J. and VAN GINNEKEN, E., 2016. The Netherlands: Health system review. Health Systems in Transition, 18(2), pp. 1-240.

KRUIS, A.L., STALLBERG, B., JONES, R.C., TSILIGIANNI, I.G., LISSPERS, K., VAN DER MOLEN, T., KOCKS, J.W. and CHAVANNES, N.H., 2014. Primary care COPD patients compared with large pharmaceutically-sponsored COPD studies: an UNLOCK validation study. PloS one, 9(3), pp. e90145.

KRUIZENGA, H., SEIDELL, J., DE VET, H.C. and WIERDSMA, N., 2005. Development and validation of a hospital screening tool for malnutrition: the short nutritional assessment questionnaire (SNAQ©). Clinical Nutrition, 24(1), pp. 75-82.

LEMMENS, K.M., NIEBOER, A.P. and HUIJSMAN, R., 2009. A systematic review of integrated use of disease-management interventions in asthma and COPD. Respiratory medicine, 103(5), pp. 670-691.

LENFERINK, A., BRUSSE KEIZER, M., VAN DER VALK, PAUL DLPM, FRITH, P.A., ZWERINK, M., MONNINKHOF, E.M., VAN DER PALEN, J. and EFFING, T.W., 2017. Self management interventions including action plans for exacerbations versus usual care in

(10)

137

patients with chronic obstructive pulmonary disease. Cochrane Database of Systematic Reviews, (8),.

LIBERATI, E.G., GORLI, M. and SCARATTI, G., 2016. Invisible walls within multidisciplinary teams: disciplinary boundaries and their effects on integrated care. Social science & medicine, 150, pp. 31-39.

LÓPEZ CAMPOS, J.L., TAN, W. and SORIANO, J.B., 2016. Global burden of COPD. Respirology, 21(1), pp. 14-23.

LUNDELL, S., TISTAD, M., REHN, B., WIKLUND, M., HOLMNER, Å and WADELL, K., 2017. Building COPD care on shaky ground: a mixed methods study from Swedish primary care professional perspective. BMC health services research, 17(1), pp. 467.

MAARSE, H. and JEURISSEN, P., 2019. Low institutional trust in health insurers in Dutch health care. Health Policy, 123(3), pp. 288-292.

MAARSE, H. and JEURISSEN, P., 2016. The policy and politics of the 2015 long-term care reform in the Netherlands. Health Policy, 120(3), pp. 241-245.

MAARSE, H., JEURISSEN, P. and RUWAARD, D., 2016. Results of the market-oriented reform in the Netherlands: a review. Health Econ Policy L, 11(2), pp. 161-178.

MARSHALL, M., HOLTI, R., HARTLEY, J., MATHARU, T. and STOREY, J., 2018. GP leadership in clinical commissioning groups: a qualitative multi-case study approach across England. Brit J Gen Pract, 68(671), pp. 427-432.

MARTÍNEZ-GONZÁLEZ, N.A., BERCHTOLD, P., ULLMAN, K., BUSATO, A. and EGGER, M., 2014. Integrated care programmes for adults with chronic conditions: a meta-review. International Journal for Quality in Health Care, 26(5), pp. 561-570.

MCCARTHY, B., CASEY, D., DEVANE, D., MURPHY, K., MURPHY, E. and LACASSE, Y., 2015. Pulmonary rehabilitation for chronic obstructive pulmonary disease. Cochrane database of systematic reviews, (2),.

MCDONALD, R., CHERAGHI-SOHI, S., BAYES, S., MORRISS, R. and KAI, J., 2013. Competing and coexisting logics in the changing field of English general medical practice. Social science & medicine, 93, pp. 47-54.

MCGUIRE, T.G., 2011. Physician agency and payment for primary medical care. The Oxford handbook of health economics.

MCKONE SWEET, K.E., HAMILTON, P. and WILLIS, S.B., 2005. The ailing healthcare supply chain: a prescription for change. J Supply Chain Manag, 41(1), pp. 4-17.

MCPHERSON, C.M. and SAUDER, M., 2013. Logics in action managing institutional complexity in a drug court. Administrative Science Quarterly, , pp. 0001839213486447. MCWILLIAMS, J.M., CHERNEW, M.E., LANDON, B.E. and SCHWARTZ, A.L., 2015. Performance differences in year 1 of pioneer accountable care organizations. New England Journal of Medicine, 372(20), pp. 1927-1936.

(11)

138

MINKMAN, M., AHAUS, K., FABBRICOTTI, I., NABITZ, U. and HUIJSMAN, R., 2009. A quality management model for integrated care: results of a Delphi and Concept Mapping study. International journal for quality in health care, 21(1), pp. 66-75.

MINTZBERG, H., 1994. The fall and rise of strategic planning. Harvard business review, 72(1), pp. 107-114.

MINTZBERG, H. and WATERS, J.A., 1985. Of strategies, deliberate and emergent. Strategic Management Journal, 6(3), pp. 257-272.

MITCHELL, K.E., JOHNSON-WARRINGTON, V., APPS, L.D., BANKART, J., SEWELL, L., WILLIAMS, J.E., REES, K., JOLLY, K., STEINER, M., MORGAN, M. and SINGH, S.J., 2014. A self-management programme for COPD: a randomised controlled trial. The European respiratory journal, 44(6), pp. 1538-1547.

MONNINKHOF, E., VAN DER VALK, P., SCHERMER, T., VAN DER PALEN, J., VAN HERWAARDEN, C. and ZIELHUIS, G., 2004. Economic evaluation of a comprehensive self-management programme in patients with moderate to severe chronic obstructive pulmonary disease. Chronic respiratory disease, 1(1), pp. 7-16.

MOULLEC, G., LAVOIE, K.L., RABHI, K., JULIEN, M. and LABRECQUE, M., 2012. Effect of an integrated care programme on re hospitalization of patients with chronic obstructive pulmonary disease. Respirology, 17(4), pp. 707-714.

NASSIRI, A. and ROCHAIX, L., 2006. Revisiting physicians' financial incentives in Quebec: a panel system approach. Health Economics, 15(1), pp. 49-64.

NEW, J.P., BAKERLY, N.D., LEATHER, D. and WOODCOCK, A., 2014. Obtaining real-world evidence: the Salford Lung Study. Thorax, 69(12), pp. 1152-1154.

NHS ENGLAND, 2014. Five year forward view. London: HM Government, .

NINOT, G., MOULLEC, G., PICOT, M., JAUSSENT, A., HAYOT, M., DESPLAN, M., BRUN, J., MERCIER, J. and PREFAUT, C., 2011. Cost-saving effect of supervised exercise associated to COPD self-management education program. Respiratory medicine, 105(3), pp. 377-385. NOLTE, E., KNAI, C. and SALTMAN, R.B., 2014. Assessing chronic disease management in European health systems. European Observatory on Health Systems and Policies.

NOLTE, E. and MCKEE, M., 2008. Integration and chronic care: a review. In: Caring for people with chronic conditions: a health system perspective. McGraw-Hill Education (UK). NORRIS, S.L., NICHOLS, P.J., CASPERSEN, C.J., GLASGOW, R.E., ENGELGAU, M.M., JACK JR, L., ISHAM, G., SNYDER, S.R., CARANDE-KULIS, V.G. and GARFIELD, S., 2002. The effectiveness of disease and case management for people with diabetes: a systematic review. American Journal of Preventive Medicine, 22(4), pp. 15-38.

OECD, 2019. OECD Statistics, Health expenditure and financing.

https://stats.oecd.org/index.aspx?DataSetCode=HEALTH_STAT, (Accessed on 07 June

2019),.

OUWENS, M., WOLLERSHEIM, H., HERMENS, R., HULSCHER, M. and GROL, R., 2005. Integrated care programmes for chronically ill patients: a review of systematic reviews.

(12)

139

International journal for quality in health care : journal of the International Society for Quality in Health Care / ISQua, 17(2), pp. 141-146.

ØVRETVEIT, J., 2003. The quality of health purchasing. International Journal of Health Care Quality Assurance, 16(3), pp. 116-127.

PACHE, A. and SANTOS, F., 2013. Inside the hybrid organization: Selective coupling as a response to competing institutional logics. Academy of Management Journal, 56(4), pp. 972-1001.

PADMANABHAN, M., TAMILARASU, K., RAJARAM, M. and BATMANABANE, G., 2019. Inadequate inhaler technique, an everlasting problem, is associated with poor disease control– A cross sectional study. Advances in respiratory medicine, 87(4), pp. 217-225.

PEREZ, X., WISNIVESKY, J.P., LURSLURCHACHAI, L., KLEINMAN, L.C. and KRONISH, I.M., 2012. Barriers to adherence to COPD guidelines among primary care providers. Respiratory medicine, 106(3), pp. 374-381.

PORTER, M.E. and KAPLAN, R.S., 2016. How to pay for health care. Harv Bus Rev, 94(7-8), pp. 88-98.

PORTER, A., MAYS, N., SHAW, S.E., ROSEN, R. and SMITH, J., 2013. Commissioning healthcare for people with long term conditions: the persistence of relational contracting in England's NHS quasi-market. BMC health services research, 13 Suppl 1, pp. S2-6963-13-S1-S2. Epub 2013 May 24.

PRICE, D., BATEMAN, E.D., CHISHOLM, A., PAPADOPOULOS, N.G., BOSNIC-ANTICEVICH, S., PIZZICHINI, E., HILLYER, E.V. and BUIST, A.S., 2014. Complementing the randomized controlled trial evidence base. Evolution not revolution. Annals of the American Thoracic Society, 11(Supplement 2), pp. S92-S98.

PRIETO-CENTURION, V., MARKOS, M.A., RAMEY, N.I., GUSSIN, H.A., NYENHUIS, S.M., JOO, M.J., PRASAD, B., BRACKEN, N., DIDOMENICO, R. and GODWIN, P.O., 2014. Interventions to reduce rehospitalizations after chronic obstructive pulmonary disease exacerbations. A systematic review. Annals of the American Thoracic Society, 11(3), pp. 417-424.

PUHAN, M.A., FREY, M., BÜCHI, S. and SCHÜNEMANN, H.J., 2008. The minimal important difference of the hospital anxiety and depression scale in patients with chronic obstructive pulmonary disease. Health and quality of life outcomes, 6(1), pp. 46.

QUAST, T., SAPPINGTON, D.E. and SHENKMAN, E., 2008. Does the quality of care in Medicaid MCOs vary with the form of physician compensation? Health Economics, 17(4), pp. 545-550.

RAAD VOOR DE VOLKSGEZONDHEID EN SAMENLEVING, 2017. Zorgrelatie centraal: Partnerschap leidend voor zorginkoop (In Dutch: 'care relationship central: Partnership leading for healthcare purchasing'. Publication of Raad voor de Volksgezondheid en Samenleving (Council for public health and society);, .

REA, H., MCAULEY, S., STEWART, A., LAMONT, C., ROSEMAN, P. and DIDSBURY, P., 2004. A chronic disease management programme can reduce days in hospital for patients with chronic obstructive pulmonary disease. Internal Medicine Journal, 34(11), pp. 608-614.

(13)

140

REAY, T. and HININGS, C.B., 2005. The recomposition of an organizational field: Health care in Alberta. Organization Studies, 26(3), pp. 351-384.

RECHEL, B., MARESSO, A., SAGAN, A., HERNÁNDEZ-QUEVEDO, C., WILLIAMS, G., RICHARDSON, E., JAKUBOWSKI, E. and NOLTE, E., 2018. Organization and financing of public health services in Europe.

REIBLING, N. and WENDT, C., 2012. Gatekeeping and provider choice in OECD healthcare systems. Curr Sociol, 60(4), pp. 489-505.

RESTREPO, R.D., ALVAREZ, M.T., WITTNEBEL, L.D., SORENSON, H., WETTSTEIN, R., VINES, D.L., SIKKEMA-ORTIZ, J., GARDNER, D.D. and WILKINS, R.L., 2008. Medication adherence issues in patients treated for COPD. International journal of chronic obstructive pulmonary disease, 3(3), pp. 371-384.

RICE, K.L., DEWAN, N., BLOOMFIELD, H.E., GRILL, J., SCHULT, T.M., NELSON, D.B., KUMARI, S., THOMAS, M., GEIST, L.J. and BEANER, C., 2010. Disease management program for chronic obstructive pulmonary disease: a randomized controlled trial. American journal of respiratory and critical care medicine, 182(7), pp. 890-896.

RICE, T., ROSENAU, P., UNRUH, L.Y., BARNES, A.J., SALTMAN, R.B. and VAN GINNEKEN, E., 2013. United States of America: health system review. Health systems in transition, 15(3), pp. 1-431.

ROBINSON, R., JAKUBOWSKI, E. and FIGUERAS, J., 2005. Organization of purchasing in Europe. In: J. FIGUERAS, R. ROBINSON and E. JAKUBOWSKI, eds, Purchasing to improve health systems performance. McGraw-Hill International, pp. 11-43.

ROWLEY, T.J., 1997. Moving beyond dyadic ties: A network theory of stakeholder influences. Academy of management Review, 22(4), pp. 887-910.

RUDOLF, M., O'REILLY, J., PARNHAM, J., SLOAN, N., CROWE, E., O'MAHONY, R., SPARROW, K., LOVIBOND, K., GULHANE, L., PINCUS, C., MARGARET, M., LEACH, K., GRUFYDD-JONES, K., JONES, M., MYINT, P., SINGH, S., WEDZICHA, W., CALVERLEY, P., HESLOP, K. and LOVERIDGE, C., 2018. Chronic obstructive pulmonary disease in over 16s: diagnosis and management. NICE, , pp. 1-65.

SAKO, M., 1992. Price, quality and trust: Inter-firm relations in Britain and Japan. Cambridge University Press.

SCHUT, F.T. and VAN DE VEN, W.P., 2011. Effects of purchaser competition in the Dutch health system: is the glass half full or half empty? Health Economics, Policy and Law, 6(01), pp. 109-123.

SCOTT, A., SIVEY, P., AIT OUAKRIM, D., WILLENBERG, L., NACCARELLA, L., FURLER, J. and YOUNG, D., 2011. The effect of financial incentives on the quality of health care provided by primary care physicians. Cochrane Database Syst Rev, 9(9),.

SEYS, D., BRUYNEEL, L., DECRAMER, M., LODEWIJCKX, C., PANELLA, M., SERMEUS, W., BOTO, P. and VANHAECHT, K., 2017. An international study of adherence to guidelines for patients hospitalised with a COPD exacerbation. COPD: Journ of Chron Obs Pulm Dis, 14(2), pp. 156-163.

(14)

141

SEYS, D., BRUYNEEL, L., DENECKERE, S., KUL, S., VAN DER VEKEN, L., VAN ZELM, R., SERMEUS, W., PANELLA, M. and VANHAECHT, K., 2017. Better organized care via care pathways: A multicenter study. PloS one, 12(7), pp. e0180398.

SHEAFF, R., BRAND, S.L., LLOYD, H., WANNER, A., FORNASIERO, M., BRISCOE, S., VALDERAS, J.M., BYNG, R. and PEARSON, M., 2018. From programme theory to logic models for Multispecialty Community Providers: A realist evidence synthesis. Health Services and Delivery Research, (6), pp. 1-209.

SHEAFF, R., CHAMBERS, N., CHARLES, N., EXWORTHY, M., MAHON, A., BYNG, R. and MANNION, R., 2013. How managed a market? Modes of commissioning in England and Germany. BMC Health Serv Res, 13(1), pp. S8.

SHEAFF, R., CHARLES, N., MAHON, A., CHAMBERS, N., MORANDO, V., EXWORTHY, M., BYNG, R., MANNION, R. and LLEWELLYN, S., 2015. NHS commissioning practice and health system governance: a mixed-methods realistic evaluation. Health Services and Delivery Research, (3), pp. 1-184.

SNOECK-STROBAND, J., SCHERMER, T., VAN SCHAYCK, C., MURIS, J., VAN DER MOLEN, T., IN ’T VEEN, J., CHAVANNES, N., BROEKHUIZEN, B., BARNHOORN, M., SMEELE, I., GEIJER, R. and TUUT MK, 2015. NHG-Standaard COPD (Derde herziening) (National GP Association-COPD guideline, third revision). Huisarts & Wetenschap, (58(4)), pp. 198-211.

SORIANO, J.B., ABAJOBIR, A.A., ABATE, K.H., ABERA, S.F., AGRAWAL, A., AHMED, M.B., AICHOUR, A.N., AICHOUR, I., AICHOUR, M.T.E. and ALAM, K., 2017. Global, regional, and national deaths, prevalence, disability-adjusted life years, and years lived with disability for chronic obstructive pulmonary disease and asthma, 1990–2015: a systematic analysis for the Global Burden of Disease Study 2015. The Lancet Respiratory Medicine, 5(9), pp. 691-706. SOUTHON, G., PERKINS, R. and GALLER, D., 2005. Networks: a key to the future of health services. Aust Health Rev, 29(3), pp. 317-326.

STEENHUIS, S., STRUIJS, J.N., KOOLMAN, X., KET, J.C. and VAN DER HIJDEN, E., 2019. Unraveling the complexity in the design and implementation of bundled payments: a scoping review based framework of key elements from a payer’s perspective. The Milbank quarterly, . STEVENSON, R., 2007. Social support. In: R.A. STOCKLEY, S.I. RENNARD, K. RABE and B. CELLI, eds, Chronic Obstructive Pulmonary Disease. Blackwell Publishing, pp. 595-600. STIRMAN, S.W., KIMBERLY, J., COOK, N., CALLOWAY, A., CASTRO, F. and CHARNS, M., 2012. The sustainability of new programs and innovations: a review of the empirical literature and recommendations for future research. Implementation science, 7(1), pp. 17.

STOLPER, K.C., BOONEN, L.H., SCHUT, F.T. and VARKEVISSER, M., 2019. Managed competition in the Netherlands: Do insurers have incentives to steer on quality? Health Policy, 123(3), pp. 293-299.

STRUIJS, J.N. and BAAN, C.A., 2011. Integrating care through bundled payments—lessons from the Netherlands. New England Journal of Medicine, 364(11), pp. 990-991.

SUISSA, S., DELL'ANIELLO, S. and ERNST, P., 2012. Long-term natural history of chronic obstructive pulmonary disease: severe exacerbations and mortality. Thorax, 67(11), pp. 957-963.

(15)

142

SULAIMAN, I., CUSHEN, B., GREENE, G., SEHEULT, J., SEOW, D., RAWAT, F., MACHALE, E., MOKOKA, M., MORAN, C.N. and SARTINI BHREATHNACH, A., 2017. Objective assessment of adherence to inhalers by patients with chronic obstructive pulmonary disease. American journal of respiratory and critical care medicine, 195(10), pp. 1333-1343.

SUNDH, J., JANSON, C., JOHANSSON, G., LINDÉN, A., LÖFDAHL, C., SANDSTRÖM, T. and LARSSON, K., 2017. Characterization of secondary care for COPD in Sweden. European clinical respiratory journal, 4(1), pp. 1270079.

TAYLOR, A.J.P., 1967. Bismarck: The Man and Statesman. Mass Market Paperback, . THOMSON, S., BUSSE, R., CRIVELLI, L., VAN DE VEN, W. and VAN DE VOORDE, C., 2013. Statutory health insurance competition in Europe: a four-country comparison. Health policy, 109(3), pp. 209-225.

THORLBY, R. and ARORA, S., 2016. The English Health Care System. International Profiles of Health Care Systems: The Commonwealth Fund, .

THORNTON, P.H., 2002. The rise of the corporation in a craft industry: Conflict and conformity in institutional logics. Academy of management journal, 45(1), pp. 81-101. THORNTON, P.H. and OCASIO, W., 2008. Institutional logics. The Sage handbook of organizational institutionalism, 840, pp. 99-128.

TITOVA, E., SALVESEN, Ø, BENTSEN, S.B., SUNDE, S., STEINSHAMN, S. and HENRIKSEN, A.H., 2017. Does an integrated care intervention for COPD patients have long-term effects on quality of life and patient activation? A prospective, open, controlled single-center intervention study. PloS one, 12(1), pp. e0167887.

TITOVA, E., STEINSHAMN, S., INDREDAVIK, B. and HENRIKSEN, A.H., 2015. Long term effects of an integrated care intervention on hospital utilization in patients with severe COPD: a single centre controlled study. Respiratory research, 16(1), pp. 8.

TONNESEN, P., 2013. Smoking cessation and COPD. European respiratory review : an official journal of the European Respiratory Society, 22(127), pp. 37-43.

TSILIGIANNI, I.G., VAN DER MOLEN, T., MORAITAKI, D., LOPEZ, I., KOCKS, J.W., KARAGIANNIS, K., SIAFAKAS, N. and TZANAKIS, N., 2012. Assessing health status in COPD. A head-to-head comparison between the COPD assessment test (CAT) and the clinical COPD questionnaire (CCQ). BMC pulmonary medicine, 12(1), pp. 20.

VAN DE VEN, W.P., BECK, K., BUCHNER, F., SCHOKKAERT, E., SCHUT, F.T., SHMUELI, A. and WASEM, J., 2013. Preconditions for efficiency and affordability in competitive healthcare markets: are they fulfilled in Belgium, Germany, Israel, the Netherlands and Switzerland? Health policy (Amsterdam, Netherlands), 109(3), pp. 226-245.

VAN DER MOLEN, T., WILLEMSE, B.W., SCHOKKER, S., TEN HACKEN, N.H., POSTMA, D.S. and JUNIPER, E.F., 2003. Development, validity and responsiveness of the Clinical COPD Questionnaire. Health and quality of life outcomes, 1(1), pp. 13.

VAN HOOF, S.J., QUANJEL, T.C., KROESE, M.E., SPREEUWENBERG, M.D. and RUWAARD, D., 2019. Substitution of outpatient hospital care with specialist care in the primary care setting: A systematic review on quality of care, health and costs. PloS one, 14(8), pp. e0219957.

(16)

143

VAN HOUDT, S., HEYRMAN, J., VANHAECHT, K., SERMEUS, W. and DE LEPELEIRE, J., 2013. Care pathways across the primary-hospital care continuum: using the multi-level framework in explaining care coordination. BMC health services research, 13(1), pp. 296-318. VAN LEERSUM, N., BENNEMEER, P., OTTEN, M., VISSER, S., KLINK, A. and KREMER, J.A., 2019. Cure for increasing health care costs: The Bernhoven case as driver of new standards of appropriate care. Health Policy, 123(3), pp. 306-311.

VELASCO-GARRIDO, M., BOROWITZ, M., ØVRETVEIT, J. and BUSSE, R., 2005. Purchasing for quality of care. Purchasing to improve health systems performance, , pp. 215-235. VICTOOR, A., DELNOIJ, D., FRIELE, R. and RADEMAKERS, J., 2016. Why patients may not exercise their choice when referred for hospital care. An exploratory study based on interviews with patients. Health Expect, 19(3), pp. 667-678.

VILLENA, V.H., REVILLA, E. and CHOI, T.Y., 2011. The dark side of buyer–supplier relationships: A social capital perspective. Journal of Operations Management, 29(6), pp. 561-576.

VON KORFF, M., GRUMAN, J., SCHAEFER, J., CURRY, S.J. and WAGNER, E.H., 1997. Collaborative management of chronic illness. Annals of Internal Medicine, 127(12), pp. 1097-1102.

VOSS, C., TSIKRIKTSIS, N. and FROHLICH, M., 2002. Case research in operations management. Int J Oper Prod Man, 22(2), pp. 195-219.

WAGNER, E.H., AUSTIN, B.T., DAVIS, C., HINDMARSH, M., SCHAEFER, J. and BONOMI, A., 2001. Improving chronic illness care: translating evidence into action. Health Aff, 20(6), pp. 64-78.

WAMMES, J., JEURISSEN, P., WESTERT, G. and TANKE, M., 2016. The Dutch Health Care System. International Profiles of Health Care Systems: The Commonwealth Fund, .

WITEK, T.J.J., JOHNSON, M. and SELROOS, O., 2007. Anticholinergics in COPD, ǃ2-Agonists, Corticosteroids. In: R.A. STOCKLEY, S.I. RENNARD, K. RABE and B. CELLI, eds, Chronic Obstructive Pulmonary Disease. Blackwell Publishing, pp. 681-707.

WORLD HEALTH ORGANIZATION, 2000. Chapter 1. Why do health systems matter? The World health report 2000. Health systems: improving performance. Geneva: World Health Organization, pp. 1-17.

WUYTACK, F., DEVANE, D., STOVOLD, E., MCDONNELL, M., CASEY, M., MCDONNELL, T.J., GILLESPIE, P., RAYMAKERS, A., LACASSE, Y. and MCCARTHY, B., 2018. Comparison of outpatient and home based exercise training programmes for COPD: A systematic review and meta analysis. Respirology, 23(3), pp. 272-283.

YIN, R.K., ed, 2002. Case Study Research: Design and Methods.

YOHANNES, A.M. and ALEXOPOULOS, G.S., 2014. Depression and anxiety in patients with COPD. European respiratory review : an official journal of the European Respiratory Society, 23(133), pp. 345-349.

ZIGMOND, A.S. and SNAITH, R.P., 1983. The hospital anxiety and depression scale. Acta Psychiatrica Scandinavica, 67(6), pp. 361-370.

(17)

144

ZUWALLACK, R., 2007. Pulmonary rehabilitation. In: R.A. STOCKLEY, S.I. RENNARD, K. RABE and B. CELLI, eds, Chronic Obstructive Pulmonary Disease. Blackwell Publishing, pp. 585-594.

ZWERINK, M., BRUSSE KEIZER, M., VAN DER VALK, PAUL DLPM, ZIELHUIS, G.A., MONNINKHOF, E.M., VAN DER PALEN, J., FRITH, P.A. and EFFING, T., 2014. Self management for patients with chronic obstructive pulmonary disease. Cochrane Database of Systematic Reviews, (3),.

ZWERINK, M., VAN DER PALEN, J., KERSTJENS, H.A., VAN DER VALK, P., BRUSSE-KEIZER, M., ZIELHUIS, G. and EFFING, T., 2014. A community-based exercise programme in COPD self-management: two years follow-up of the COPE-II study. Respiratory medicine, 108(10), pp. 1481-1490.