Amsterdam University of Applied Sciences
Use of technology to stimulate continuous reflection on treatment integrity in child protection
Boendermaker, Leonieke; Westplat, Yuri; Dinkgreve, Marc
Publication date 2021
Document Version Final published version License
CC BY-NC
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Citation for published version (APA):
Boendermaker, L., Westplat, Y., & Dinkgreve, M. (2021). Use of technology to stimulate continuous reflection on treatment integrity in child protection. Poster session presented at European Implementation Event.
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Download date:26 Nov 2021
USE OF TECHNOLOGY TO STIMULATE CONTINUOUS REFLECTION ON TREATMENT INTEGRITY IN CHILD PROTECTION
Child Care professionals in the Amsterdam region work with multi-problem families in child protection and youth probation cases.
Child Care professionals do not always properly reflect on treatment integrity, due to high work pressure, limited time and lack of proper instruments.
Leonieke Boendermaker. Amsterdam University of Applied Sciences Yuri Westplat, Amsterdam University of Applied Sciences
Marc Dinkgreve, Child Protection Amsterdam Area
Design Thinking and Research through Design is a useful and fun approach to research in child protection practice.
Research through Design quickly identifies main pain points and opportunities for improvement in the daily routine of professionals.
The existing reflection method in the organisation, based on a ISC treatment integrity instrument on paper is helpful in learning how to work with ISC, but labour-intensive.
Research through Design is a useful and fun approach for exploration and data gathering.
Doing it right requires design knowledge and skills. Not every-
body has 20 design students available.
How do scientists and reserarchers create working relationships with designers?
Or should scientists become designers themselves?
Explorative research with prototypes that look and feel like
finished products carry the inherent promise that the product
will be built soon.
Do we have to fulfil this promise and build the reflection tool?
How do we sell our results to our stakeholders?
Research through Design (RtD) is an approach to conducting scholarly research that employs the methods, practices, and processes of design practice
with the main intention of generating new knowled- ge. RtD often uses design artefacts that look and feel
like finished products. These artefacts are used to test a hypothesis and/or incite or provoke discussion.
Carefully scripted tests, observations and critique from end users are used to gather insights and data
into the problem the artefact will solve.
METHOD RESEARCH THROUGH DESIGN
20 STUDENTS USED A DESIGN APPROACH TO GATHER INSIGHTS AND DATA ON THE PROCESS AND POSSIBLE SOLUTIONS
DISCUSSIONDESIGN CHALLENGE > Explore a digital tool to stimulate continuous reflection on the ap- plication of intensive system based case ma- nagement (ISC); the organisations core method.
Twenty 3
rdyear design students of Communication and Multime- dia Design at AUAS worked to- gether with eight child protecti- on professionals.
In the exploration, each of the students created a series of three realistic working prototy- pes of speculative “reflection apps” as artefacts.
The final iteration was a user-centerd specifi- cation of an “ideal” contionous reflection process, supported by a possible digital application based on reflection needs and wants of Child Care professionals. They would definitely use the final iteration of the app because of the useful features.
RESEARCH THROUGH DESIGN QUICKLY IDENTIFIES MAIN PAIN POINTS AND OPPORTUNITIES FOR IMPRO- VEMENT IN THE DAILY ROUTINE OF PROFESSIONALS.
DIGITAL TOOLS FOR REFLECTION SEEM TO FIT IN WITH NEEDS OF CHILD PROTECTION PROFESSIO- NALS FOR LEARNING WHILE WORKING
RESEARCH THROUGH DESIGN IS A USEFUL AND FUN APPROACH TO RESEARCH IN CHILD PROTECTION PRACTICE.
Child protection professionals want to add personal goals in
the list of questions.
Junior and senior child
protection professionals gave the students extensive
feedback on the prototypes.
Child protection professionals want to reflect before and after an interview with children or families,
using a short, tailored checklist configurable to treatment goals
and -phase per family;
STUDENTS AND CHILD PROTECTION PROFESSIONALS JOINTLY CONCLUDE THAT A DIGITAL REFLECTION TOOL WOULD IMPROVE CONTIONOUS REFLECTION.
Especially young, inexperienced child protection professionals say
they need the tool, incorporation with the organisations training
program on ISC is desired
Child protection professionals want to share reflection with
peers and supervisors to enhance their learning in the
use of ISC;
Child protection professionals want visual insight into
personal progress;
Child protection professionals would definitely use a reflection
tool if it also supported the pri- mary work process with note-
book, to-do list and address book.
Subsequent iterations of the prototype incorporated end user critique.
The functionality of the first iteration was based on desk research and early stakehol- der interviews.
