Appendix I
1 In what age category are you in?
2 What is your gender?
3 What is your position?
4 How long have been working here?
5 What is your highest educational level?
6 I find the system unmanageable 7 It is easy to learn how to use the system 8 Working with the system is often frustrating
9 I find it easy to let the system do what I want it to do.
10 I find the system tough, inflexible and hard to work with.
11 I can easily remember how to execute tasks on the system 12 Working with the system costs me a lot of mental effort.
13 Working with the system is clear and understandable.
14 It costs me a lot of effort to be skilful with the system 15 In general, I find the system workable.
Which influence do you think the system has on:
16 …the importance of your job for the organisation 17 …the degree to which you feel responsible for your work 18 …the quality of your work
19 …the satisfaction with your job 20 …work pressure
21 …your reward, in relation to your capacities and effort 22 …the bond you have with the organisation
23 …the development of your career
How big is the surplus value of the system at this moment:
24 …for the position of the organisation on the market?
25 …for the internal efficiency?
26 …for the quality of the work?
27 …for not lagging on the market in relation to competitors?
28 …for the profitability of the organisation?
29 The implementation of the system meant a lot to me
30 The implementation of the system was an important part of my job.
31 I discussed the implementation of the system with my colleagues frequently.
32 I felt involved with the implementation of the system.
33 Before the implementation of the system my opinion was asked about the implementation.
34 I got sufficient opportunity to contribute to the decision process of the implementation of the system.
35 I was informed well before the implementation of the system
36 I was offered sufficient opportunity to communicate with my manager about the consequences of the implementation of the system.
37 At my branch there was uncertainty about the consequences of the implementation of the system regarding the content of the work
38 I was able to inform my colleagues well about the implementation of the system at my branch’
39 At my branch there was uncertainty about the consequences of the implementation of the system regarding the staff
40 At my branch there was uncertainty about the financial consequences of the implementation of the system
41 At my branch there was uncertainty about the organisational consequences of the implementation of the system.
42 I could well overlook the consequences of implementation of the system for my own position
43 I was guided well during the implementation of the system 44 The implementation of the system was clearly phased
45 I missed good information about new developments during the implementation of the system.
46 I find it understandable that organisations reward good performance 47 I am being judged by my manager for the use of the system
48 My manager encourages me to use the system.
49 In the past I have been stimulated sufficiently by my manager to use the system 50 A bonus would stimulate me to use the system more extensively.
How do you think the following people feel about the system?
51 Your colleagues 52 Your subordinate 53 Your direct manager
54 The system is necessary to stay in line with the other parties on the market
55 The faster the system would have been implemented, the better it would have been for the organisation.
56 If the implementation of the system would have failed, I would have foreseen mayor problems for the organisation.
57 I am willing to convince my colleagues of the usefulness of the system 58 I am willing to make an effort for the use of the system
59 I am willing to take away any possible resistance among subordinates/colleagues regarding the system.
60 How many times a month do you use the system?
61 Remarks
