ANNEXURE A
SEMI·STRUCTURED INTERVIEW SCHEDULE WITH MUNICIPAL HOUSING OFFICIALS.
THE PUBLIC HOUSING INFRASTRUCTURE SERVICE DELIVERY BY THE CITY OF CAPE TOWN MUNICIPAI.ITY: A CRITICAL EVALUATION
Please note that all answers are confidential. Participants will remain anonymous. Your name and position is only required for our records, in order to ease the process of data analysis.
SECTION A- BIOGRAPHICAL INFORMATION
This section of the questionnaire deals with background and biographical information.
1. Gender
! Male ! Female
2. Age
18 years and younger 1
19 to 30 years 2 !
31 to 50 years 3
I 51 years and older 4
3. Ethnicity (voluntary for statistical purposes) . Black (African) 1
i
I Coloured 2
I Indian and/or Asian 3 !
I White 4
4. Employment status
Full time employed 1
I
Self employed 2
!
• Part time employed 3
i
i Unemployed 4 --:
!
ANNEXURE A
SEMI·STRUCTURED INTERVIEW SCHEDULE WITH MUNICIPAL HOUSING OFFICIALS.
THE PUBLIC HOUSING INFRASTRUCTURE SERVICE DELIVERY BY THE CITY OF CAPE TOWN MUNICIPAI.ITY: A CRITICAL EVALUATION
Please note that all answers are confidential. Participants will remain anonymous. Your name and position is only required for our records, in order to ease the process of data analysis.
SECTION A- BIOGRAPHICAL INFORMATION
This section of the questionnaire deals with background and biographical information.
1. Gender
! Male ! Female
2. Age
18 years and younger 1
19 to 30 years 2 !
31 to 50 years 3
I 51 years and older 4
3. Ethnicity (voluntary for statistical purposes) . Black (African) 1
i
I Coloured 2
I Indian and/or Asian 3 !
I White 4
4. Employment status
Full time employed 1
I
Self employed 2
!
• Part time employed i
3
i Unemployed 4 --:
I
5. Income levels
Grade 12 or lower 1 I I
Post matric studies 2 University degree 3
Post graduate degree 4
6. Income level I R1000 or less 1 R 2000 to R2999
I
R 3000 to R3499 3 I ! R3500 to R7000 4 I7. Current type of housing \ Informal shack dweller 1
I
; Backyard dweller 2 II
Formal brick house ·3 I!
I Municipal rental stock 4 I
8. Marital status Married 1
I
Unmarried 2 I ! Never married 3 5. Income levels Grade 12 or lower 1 Post matric studies 2 University degree 3Post graduate degree 4
6. Income level
R1000 or less 1
R 2000 to R2999
R 3000 to R3499 3
R3500 to R7000 4
7. Current type of housing \ Informal shack dweller 1
; Backyard dweller 2
I
Formal brick house ·3 I Municipal rental stock 4I 8. Marital status Married 1 Unmarried 2 ! Never married 3 I
I
! I II
I ! I II
I I ISECTION B - SEMI STRUCTURED QUESTIONS
1. Please explain the City of Cape Town Municipality's strategic master plan to build sufficient houses for the inhabitants of the 223 informal settlements in and around Cape Town?
2. Does the City of Cape Town Municipality own sufficient public land to build public housing opportunities for informal settlement dwellers?
3. What is the City of Cape Town doing about the constant influx of people from the Eastern Cape into the CBD?
4. Please explain the City of Cape Town's four phased approach to upgrade informal settlements in and around Cape Town?
5. Please elaborate more on the City of Cape Town's private public partnership with Banks to build sufficient houses for the poor in Cape Town?
6. What is the City's strategic plan to increase the current production of 4500 housing units to that of the required 7500 housing units during this financial year?
7. What is the City of Cape Town's strategic plan to implement densification to solve the current housing backlog in Cape Town?
8. What is the reason for the City of Cape Town Municipality not being involved with the government's pilot housing project the N2 Gateway project?
9. What are the major challenges faced by the City of Cape Town Municipality in providing sufficient formal houses to people living in informal settlements? 10. How does the City of Cape Town deal with the issue of land grabbing
especially land allocated for public housing infrastructure in Cape Town? 11. What are the policies, strategies and legal requirements for municipal
service delivery with reference to public housing service delivery?
SECTION B - SEMI STRUCTURED QUESTIONS
1. Please explain the City of Cape Town Municipality's strategic master plan to build sufficient houses for the inhabitants of the 223 informal settlements in and around Cape Town?
2. Does the City of Cape Town Municipality own sufficient public land to build public housing opportunities for informal settlement dwellers?
3. What is the City of Cape Town doing about the constant influx of people from the Eastern Cape into the CBD?
4. Please explain the City of Cape Town's four phased approach to upgrade informal settlements in and around Cape Town?
5. Please elaborate more on the City of Cape Town's private public partnership with Banks to build sufficient houses for the poor in Cape Town?
6. What is the City's strategic plan to increase the current production of 4500 housing units to that of the required 7500 housing units during this financial year?
7. What is the City of Cape Town's strategic plan to implement densification to solve the current housing backlog in Cape Town?
8. What is the reason for the City of Cape Town Municipality not being involved with the government's pilot housing project the N2 Gateway project?
9. What are the major challenges faced by the City of Cape Town Municipality in providing sufficient formal houses to people living in informal settlements? 10. How does the City of Cape Town deal with the issue of land grabbing
especially land allocated for public housing infrastructure in Cape Town? 11. What are the policies, strategies and legal requirements for municipal
SECTION C - LlKERT - TYPE STATEMENTS
Please indicate to what extent you agree with the following statements about the City of Cape Town municipality's public housing programme by marking the appropriate box with an x
Question Strongly Agree Strongly·
disagree agree
1 It is alleged that the City of Cape Town Municipality is doing more to develop the so called affluent areas than to upgrade and improve the living conditions of people living in I the informal settlements around the city
i i
2 The City of Cape Town Municipality is still applying the old apartheid spatial planning I policy, which locates informal settlements on • the periphery of the city and far away from .
economic opportunities. I
i
3 It is alleged that the City of Cape Town
Municipality is delaying the building of
I
adequate formal houses for the informalsettlement dwellers in Cape Town. !
4 It is alleged that the City of Cape Town Municipality does not care about the people living in informal settlements and does not provide the basic services to their
communities.
5 It is alleged that the City of Cape Town Municipality is not spending its allocated ! housing budget to build sufficient houses for • the informal settlement dwellers.
I I
If there is any additional information regarding the City of Cape Town municipality's public housing delivery programme that you would like to
share with the interviewer, you are welcome to do so in the space below.
Thank you for partiCipation in this intenliew. SECTION C - LlKERT - TYPE STATEMENTS
Please indicate to what extent you agree with the following statements about the City of Cape Town municipality's public housing programme by marking the appropriate box with an x
Question Strongly
disagree
Agree Strongly·
agree
1 It is alleged that the City of Cape Town Municipality is doing more to develop the so called affluent areas than to upgrade and improve the living conditions of people living in
2
3
4
5
I the informal settlements around the city
i
i The City of Cape Town Municipality is still
applying the old apartheid spatial planning I policy, which locates informal settlements on • the periphery of the city and far away from .
economic opportunities. I
i
It is alleged that the City of Cape Town
I
Municipality is delaying the building ofadequate formal houses for the informal
settlement dwellers in Cape Town. ! It is alleged that the City of Cape Town
Municipality does not care about the people living in informal settlements and does not provide the basic services to their
communities.
It is alleged that the City of Cape Town Municipality is not spending its allocated ! housing budget to build sufficient houses for • the informal settlement dwellers.
I I
If there is any additional information regarding the City of Cape Town municipality's public housing delivery programme that you would like to
share with the interviewer, you are welcome to do so in the space below.
ANNEXURE B
SEMI-STRUCTURED INTERVIEW SCHEDULE WITH INFORMAL SETTLEMENT AND BACKYARD DWELLERS.
THE PUBLIC HOUSING INFRASTRUCTURE SERVICE DELIVERY BY THE CITY OF CAPE TOWN MUNICIPALITY: A CRITICAL EVALUATION
Please note that all answers are confidential. Participants will remain anonymous. Your name and position is only required for our records, in order to ease the
process of data analysis.
SECTION A - BIOGRAPHICAL INFORMATION
This section of the questionnaire deals with background and biographical
information.
1. Gender
il Male , Female
2. Age
18 years and younger 1
19 to 30 years 2
I
31 to 50 years , 3i
51 years and olderI
43. Ethnicity (voluntary for statistical purposes)
I Black (African) 1 I
I
!Coloured 2
I
I Indian and/or Asian 3
I
White 44. Employment status
Full time employed 1
Self employed 2
Part time employed 3
i Unemployed 4
ANNEXURE B
SEMI-STRUCTURED INTERVIEW SCHEDULE WITH INFORMAL SETTLEMENT AND BACKYARD DWELLERS.
THE PUBLIC HOUSING INFRASTRUCTURE SERVICE DELIVERY BY THE CITY OF CAPE TOWN MUNICIPALITY: A CRITICAL EVALUATION
Please note that all answers are confidential. Participants will remain anonymous. Your name and position is only required for our records, in order to ease the
process of data analysis.
SECTION A - BIOGRAPHICAL INFORMATION
This section of the questionnaire deals with background and biographical
information.
1. Gender
il Male , Female
2. Age
18 years and younger 1
19 to 30 years 2
I
31 to 50 years , 3i
51 years and olderI
43. Ethnicity (voluntary for statistical purposes)
I Black (African) 1 I !
I
Coloured 2I
I Indian and/or Asian 3
I
White 44. Employment status
Full time employed 1
Self employed 2
Part time employed 3
5. Income levels
Grade 12 or lower 1 I
Post matric studies i University degree • Post graduate degree
2 3 4
I
i I 6. Income level R 1000 or less R 2000 to R2999 2I
• R 3000 to R3499 ! R3500 to R7000 3 4 I I7. Current type of housing Informal shack dweller 1
Backyard dweller Formal brick house
2
3
Municipal rental stock 4
I 8. Marital status
i
Married 1 • Unmarried 2 I Never married 3 5. Income levels Grade 12 or lower 1 IPost matric studies 2
I
i University degree 3
i • Post graduate degree 4
I 6. Income level R 1000 or less
I
R 2000 to R2999 2 • R 3000 to R3499 3 I ! R3500 to R7000 4 I7. Current type of housing Informal shack dweller 1
Backyard dweller 2 Formal brick house 3
Municipal rental stock 4
I
8. Marital status
i
Married 1• Unmarried 2
SECTION B - SEMI STRUCTURED QUESTIONS
1. In which of the 223 identified informal settlements do you reside? 2. In which province of South Africa were you born?
3. What is the reason for your migration to the Western Cape and particularly Cape Town?
4. Do you prefer to live in an informal shack or in a formal brick house?
5. What are the greatest challenges or problems you face by living in an informal settlement?
6. Do you have access to basic services like taps with running water, toilets and electricity in your community?
7. Does your community have municipal overhead flood lights to light up your streets by night?
8. Do you have a legal electrical connection in your informal home?
9. Did you register with the City of Cape Town's housing department to become eligible for a formal house?
1 O.lf yes, how long are you waiting for a formal house from the City of Cape Town municipality's housing department?
11.Are you able to afford a bond of between R500 to R1500 for a formal house as part of the municipality's public private partnership programme?
SECTION B - SEMI STRUCTURED QUESTIONS
1. In which of the 223 identified informal settlements do you reside? 2. In which province of South Africa were you born?
3. What is the reason for your migration to the Western Cape and particularly Cape Town?
4. Do you prefer to live in an informal shack or in a formal brick house?
5. What are the greatest challenges or problems you face by living in an informal settlement?
6. Do you have access to basic services like taps with running water, toilets and electricity in your community?
7. Does your community have municipal overhead flood lights to light up your streets by night?
8. Do you have a legal electrical connection in your informal home?
9. Did you register with the City of Cape Town's housing department to become eligible for a formal house?
1 O.lf yes, how long are you waiting for a formal house from the City of Cape Town municipality's housing department?
11.Are you able to afford a bond of between R500 to R1500 for a formal house as part of the municipality's public private partnership programme?
SECTION C - LlKERT - TYPE STATEMENTS
Please indicate to what extent you agree with the following statements about the City of Cape Town municipality's public housing programme by marking the appropriate box with an x
Question Strongly! Disagree Neutral Agree Strongly
disagree agree
1 It is alleged that the City of Cape Town Municipality is doing more to develop the so called affluent areas than to upgrade and improve the living conditions of people living in the informal settlements around the city. 2 The City of Cape Town Municipality is still
applying the old apartheid spatial planning! policy, which locates informal settlements on the periphery of the city and far away from economic opportunities.
3 It is alleged that the City of Cape Town Municipality is delaying the building of adequate formal houses for the informal settlement dwellers in Cape Town. 4 It is alleged that the City of Cape Town
Municipality does not care about the people living in informal settlements and does not provide the basic services to their
communities.
!
5 It is alleged that the City of Cape Town Municipality is not spending its allocated housing budget to build sufficient houses for the informal settlement dwellers.
.
If there is any additional information regarding the City of Cape Town municipality's public housing delivery program that you would like to share with the interviewer, you are welcome to do so in the space below.
Thank you for your participation in this interview.
1
2
3
4
5
SECTION C - LlKERT - TYPE STATEMENTS
Please indicate to what extent you agree with the following statements about the City of Cape Town municipality's public housing programme by marking the appropriate box with an x
Question Strongly! Disagree Neutral Agree disagree
It is alleged that the City of Cape Town Municipality is doing more to develop the so called affluent areas than to upgrade and improve the living conditions of people living in the informal settlements around the city. The City of Cape Town Municipality is still applying the old apartheid spatial planning! policy, which locates informal settlements on the periphery of the city and far away from economic opportunities.
It is alleged that the City of Cape Town Municipality is delaying the building of adequate formal houses for the informal settlement dwellers in Cape Town. It is alleged that the City of Cape Town Municipality does not care about the people living in informal settlements and does not provide the basic services to their
communities.
It is alleged that the City of Cape Town Municipality is not spending its allocated housing budget to build sufficient houses for the informal settlement dwellers.
.
Strongly agree
If there is any additional information regarding the City of Cape Town municipality's public housing delivery program that you would like to share with the interviewer, you are welcome to do so in the space below.
Thank you for your participation in this interview.
ANNEXURE C
ITEM NO: C61/05/07
THE DEVELOPMENT OF THE CITY OF CAPE TOWN MUNICIPALITY'S FRAMEWORK FOR 222 INFORMAL SETTLEMENTS UPGRADING MASTERPLAN
ANNEXURE C
ITEM NO: C61/05/07
THE DEVELOPMENT OF THE CITY OF CAPE TOWN MUNICIPALITY'S FRAMEWORK FOR 222 INFORMAL SETTLEMENTS UPGRADING MASTERPLAN
-
...
City of Cape Town Informal Settlements
...
Und"""""'"
Settlements suitable for in-situ upgrade
WORK IN PROGRESS I DEVELOPMENT IN SUPPORT
TO BE DE-DENSIFIED BEFORE SERVICING ENTS
ALL SETTLEMENTS PRIORITfSED FOR ESSENTIAL SERVICES
Fin Year Required
Budget 2007/2008
r
~ 200812009 ~ 2009/2010 Required Budgetr -
OOI
Ctn=-~I
~~I
T~I
o.:!..~I
Opw=~ Requj(Hd Budg.t SHEET A 23105/2007 .ddlllCln.1 loll.,. unoerw.y. e.kom.uppI City of Cape Town Informal SettlementsSettlements suitable for in-situ upgrade
WORK IN PROGRESS 1 DEVELOPMENT IN SUPPORT
TO BE DE-DENSIFIED BEFORE SERVICING
NO IMPEDIMENTS
Fin Year
2007/2008
200812009 2009/2010
ALL SETTLEMENTS PRIORITISED FOR ESSENTIAL SERVICES
Required Budget Required Budget ReBudgquirnd E-t 2310512007 SHEET A Flood f='re nsk
City of Cape Town Informc.1 Settlements
...
Settlements suitable for in-situ upgrade
WORK IN PROGRESS 1 DEVELOPMENT IN SUPPORT TO BE DE-DENSIFIED BEFORE SERVICING NO IMPEDIMENTS ,..,. Card
....
-
. -"",('"'-I Fin Year 2007/2008 2008/2009 2009/2010 T"""","" e:scm. .. for...,""-ALL SETTLEMENTS PRIORITISED FOR ESSENTIAL SERVICES
Required Budget o..t"entr . . . .
--
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required....
-ToWcape.t...
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---
,-
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----SHEET A 23JOSI2007 -""""""'"hou-. (Johan Verw.y ASI...A) r_mpcn,y 10il_ls plac:1KI by spKl'l
Brink of SANRAL No furlMf' loll_I, pwmll'llKl
City of Cape Town Informal S~ttlements
Settlements suitable for in-situ upgrade
WORK IN PROGRESS 1 DEVELOPMENT IN SUPPORT TO BE DE-DENSIFIED BEFORE SERVICING NO IMPEDIMENTS
....
-
-
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-ALL SETTLEMENTS PRIORITISED FOR ESSENTIAL SERVICES
Required Budget Required Budget 1 R ... 000001
--
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I
City of Cape Town Informal Settlements Fin YearRequired Required Required 1s.~I::eol Water Sarutatlon Flood
Budget Budget Budget A\lal1abllay A.vallablllty Prone F .. arisk
; :'.B1111 Settlements suitable for in-situ upgrade 2007/2008 I R 15 . .(1198700
I
"
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-~·c"P'.
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I
~~":
-WORK IN PROGRESS 1 DEVELOPMENT IN SUPPORT 2009/2010 j-Svr,· ) IDw=~~ ' " -(No. B 10.2 '--_I low. I I
TO BE DE-DENSIFIED BEFORE SERVICING
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NOTE:ANNEXURE 0
CITY OF CAPE TOWN MUNICIPALITY'S HOUSING HIGHLIGHTS
Official housing opportunities delivered by the City of Cape Town Municipality
Year of delivery Housing opportunities delivered
2003/4
1808
2004/53469
i 2005/64585
i 2006/77519
i 2007/86439
2008/99576
I Total opportunities delivered
33396
(Source: Smit 2008/9:2)
ANNEXURE 0
CITY OF CAPE TOWN MUNICIPALITY'S HOUSING HIGHLIGHTS
Official housing opportunities delivered by the City of Cape Town Municipality
Year of delivery Housing opportunities delivered
2003/4
1808
2004/53469
i 2005/64585
2006/77519
i 2007/86439
2008/99576
I Total opportunities delivered
33396
(Source: Smit 2008/9:2)
ANNEXURE E
CITY OF CAPE TOWN MUNICIPALITY'S NEW HOUSING PROJECT PLAN
Description Number of Number of Number of units units 2010/11 units 2011/12 2012/13 New subsidy/project 4200 4500 4800 linked projects Social housing 300 300 300 Hostel 300 300 300 , redevelopment --:-:--""" Upgrading of informal 2000 2000 2000 settlements & emergency housing Land restitution 200 200 200 claims GAP (affordable 500 500 500 housing) CRU (major 1000 1000 1000 upgrading of rental stock)
I
Total
8500
8800
9100
(Source: IHP 2010/11 - 2014/15: 24) ANNEXURE ECITY OF CAPE TOWN MUNICIPALITY'S NEW HOUSING PROJECT PLAN
Description Number of Number of Number of units units 2010/11 units 2011/12 2012/13 New subsidy/project 4200 4500 4800 linked projects Social housing 300 300 300 Hostel 300 300 300 , redevelopment --:-:--""" Upgrading of informal 2000 2000 2000 settlements & emergency housing Land restitution 200 200 200 claims GAP (affordable 500 500 500 housing) CRU (major 1000 1000 1000 upgrading of rental stock)
I
Total
8500
8800
9100
(Source: IHP 2010/11 - 2014/15: 24)I
ANNEXURE F
CITY OF CAPE TOWN MUNICIPALITY'S UPGRADING OF INFORMAL
SETTLMENT PROGRAMME (UISP) FOR 2007/8 FINANCIAL YEAR
PROGRAMME PROJECT NAME
In situ Kosovo
In situ Sweet Homes
UISP Hangberg
UISP Happy Valley
• TRA Maitland TRA Masiphumelele TRA Uitsig TRA Nomzamo Delft ! TRA TRA Onverwacht Road
CRU Imizama Yethu
PRESENT INTERVEN1l0N
Rudimentary service being installed Rudimentary service being installed Dec 2007
Rudimentary service being installed Basic services in place and township establishment underway Basic services completed Basic services completion anticipated September 2008 Basic services completion anticipated act 2008 Basic services completion anticipated June 2008 Basic services completed. Relocation to TRA underway Road reserve approved for construction of road Basic services provided. Additional APPRX NUMBER OF HOUSING OPPORTUNITIES 5500 2217 302 1347 100 352 100 230 1100 140 5600 I FUTURE • INTERVEN1l0N
Possible UISP and CRU
Land ownership to be
I
resolved
I
hip and houses U
Ownership and houses
Maintenance until relocation Maintenance until relocation
Temporary area for backyard dwellers until allocation to project..Ongoing maintenance Maintenance until relocation Maintenance until relocation
Land identified. Services to be installed 16ha.Number of units to be determined through CRU plans. (Source: IHP2007/8 - 2011/12:34) ANNEXURE F
CITY OF CAPE TOWN MUNICIPALITY'S UPGRADING OF INFORMAL
SETTLMENT PROGRAMME (UISP) FOR 2007/8 FINANCIAL YEAR
PROGRAMME PROJECT PRESENT APPRX NUMBER OF I FUTURE
NAME INTERVEN1l0N HOUSING INTERVEN1l0N
OPPORTUNITIES
In situ Kosovo Rudimentary service 5500 Possible UISP and CRU
being installed
In situ Sweet Homes Rudimentary service 2217 Land ownership to be
being installed Dec resolved
2007
UISP Hangberg Rudimentary service 302 hip and houses
being installed U
UISP Happy Valley Basic services in 1347 Ownership and houses
place and township establishment underway
• TRA Maitland Basic services 100 Maintenance until
completed relocation
TRA Masiphumelele Basic services 352 Maintenance until
completion relocation
anticipated September 2008
TRA Uitsig Basic services 100 Temporary area for
completion backyard dwellers until
anticipated act 2008 allocation to
project .. Ongoing maintenance
TRA Nomzamo Basic services 230 Maintenance until
completion relocation
anticipated June 2008
! TRA Delft Basic services 1100 Maintenance until
completed. relocation
I Relocation to TRA
underway
TRA Onverwacht Road reserve 140 Land identified. Services
Road approved for to be installed
construction of road
CRU Imizama Yethu Basic services 5600 16ha.Number of units to
provided. Additional be determined through
CRU plans.
(Source: IHP2007/8 - 2011/12:34)
•
I
ANNEXURE G
CITY OF CAPE TOWN MUNICIPALITY'S UPGRADING OF INFORMAL SETTLEMENTS MODEL
UPGRADING OF INFORMAL SETTLEMENT
City Police Disaster Communications Community
Management Services
UPGRADING OF INFORMAL SETTLEMENTS MASTER PLAN
Housing Opportunities
PGWC IHSS Utility Local Economic
Departments Development
(Source: UISP: 2009/10:8)
ANNEXURE G
CITY OF CAPE TOWN MUNICIPALITY'S UPGRADING OF INFORMAL SETTLEMENTS MODEL
UPGRADING OF INFORMAL SETTLEMENT
City Police Disaster Communications Management
UPGRADING OF INFORMAL SETTLEMENTS MASTER PLAN
PGWC IHSS (Source: UISP: 2009/10:8) Utility Departments Local Economic Development Community Services Housing Opportunities
ANNEXURE H
CITY OF CAPE TOWN MUNICIPALITY'S INCREMENTAL UPGRADING OF INFORMAL SETTLEMENTS MODEL
Note: Services are installed in an incremental manner as follows: Basic, Rudimentary then Full service (IHP 2007/8 - 2011/12:34).
INCREMENTAL UPGRADE MODULE
Funding by Council
L
MIG & Grantse
Ve
I
o
f
S
e
r
V Relocatei
c
e
Essentials
Temporary[
Funded by Council, MIG & GrantsTop Structure
Full services
Basic
Tenure
1---...
" " 1 - - - -....I
Incremental Upgrade Programme
1I .
J
I 3500 7500 14800 Maximum (Balance of subsidy)Cost
(Source: IHP ANNEXURE HCITY OF CAPE TOWN MUNICIPALITY'S INCREMENTAL UPGRADING OF INFORMAL SETTLEMENTS MODEL
Note: Services are installed in an incremental manner as follows: Basic, Rudimentary then Full service (IHP 2007/8 - 2011/12:34).
INCREMENTAL UPGRADE MODULE
Funding by Council
Funded by Council, MIG & Grants
L
MIG & Grantse
Ve
I
o
f
S
e
r
Vi
c
e
s
Top Structure Full services Basic Tenure Relocate1---...
" " 1 - - - -....I
EssentialIncremental Upgrade Programme