• No results found

Why designers can't understand their users Verhoef, L.W.M.

N/A
N/A
Protected

Academic year: 2021

Share "Why designers can't understand their users Verhoef, L.W.M."

Copied!
19
0
0

Bezig met laden.... (Bekijk nu de volledige tekst)

Hele tekst

(1)

Why designers can't understand their users

Verhoef, L.W.M.

Citation

Verhoef, L. W. M. (2007, September 19). Why designers can't understand their users.

Human Efficiency, Utrecht. Retrieved from https://hdl.handle.net/1887/12347

Version: Corrected Publisher’s Version

License: Licence agreement concerning inclusion of doctoral thesis in the Institutional Repository of the University of Leiden

(2)

References

Adams, W., Venemans, P.J. & Mannaerts, A.A.J., (1984). Bewegwijzer- ing binnen gebouwen: een aanzet voor een checklist. Tijdschrift voor Ergonomie, 9, (pp. 387-391).

Algera, J.A., (1991). Analyse van arbeid vanuit verschillende perspectieven. Amsterdam/ Lisse: Swets & Zeitlinger.

Baddeley, A., (1987). Working memory: Oxford psychology series no.

11. Oxford: Clarendon Press.

Barnett, B.J., (1986). Display proximity in multicue information integration. Proc. of the Human Factors Society-30th Annual Meeting (pp. 435-439).

Barnett, B.J. & Wickens, C.D., (1988). Display Proximity in Multicue Information Integration: The Benefits of Boxes. Human Factors, 30, (pp. 15-24).

Bartlett, F.C., (1932). Remembering: An Experimental and Social Study.

Cambridge: Cambridge University Press.

Bartz, A.E., (1976). Peripheral Detection and Central Task Complexity.

Human Factors, 18, (pp. 63-70).

Bastiaans, R.H.R.H., (1987). Gebruikersaspecten van electronische betaalsystemen. In R. van Bremen et al. A la Carte , (pp. 163- 172).

Bedny, G. , (2001). Activity theory. In W. Karwowski International Encyclopedia of Ergonomics and Human Factors (pp. 358-362).

Bekking, J.W., van Elburg, J.W., & Weerdmeester, B.A., (1989).

Toepassing; gebruikersvriendelijke kaarttelefoons. Tijdschrift voor Ergonomie, 14, (pp. 19-21).

Best, J.B., (1989). Cognitive Psychology. St. Paul etc.: West Publishing Cy.

(3)

Bouma, H., (1989). Goed leesbaar drukwerk op papier en beeldscherm. In J.J. Vos & C.P. Legein (Ed.) Oog en werk, (pp. 91-103).

Brand, J.L. & Judd, K.W., (1993). Angle of Hard Copy and Text-editing Performance. Human Factors, 35, (pp. 57-69).

Bremen, R. van, et al. (Eds.), (1987). A la Carte : Symposium over het electronisch betalings- en handelsverkeer.

Brink, W.P. van den & P. Koele , (1985). Statistiek: Deel I Datareductie . Meppel: Boom.

Brown, I. & Groeger, J., (1990). Errors in the operation of transport systems: Proceedings of a CEC Workshop on errors in the operation of transport systems. Ergonomics, 33, (pp. 1183-1429).

Bruijn, D. de, (1986). Markering van de alfabetische indeling van bestemmingen op de Autelca B100 kaartverkoopautomaat van NS. Utrecht: Rijksuniversiteit Utrecht, Ergonomische

Psychologie .

Bruner, J.S., R.O. Olver & P.M. Greenfield , (1966). Studies in cognitive growth. New York: Wiley.

Burandt, U., (1978). Ergonomie für Design und Entwicklung. Köln: Dr.

Otto Schmidt KG.

Butts R.E., & J. Hintikka, (1977). Foundational problems in the special sciences. Dordrecht/ Holland: D. Reidel Pub. Company.

Buurman, R. den, (1985). Apparatuur. In T.M.J. Lenior & L.C.A.

Ritsema van Eck, (Eds.) Beeldschermergonomie (pp. 75-103).

Buxton, W., (1986). There's More to Interaction Than Meets the Eye:

Some Issues in Manual Input. In D.A. Norman & S.W. Draper User Centered System Design (pp. 319-337).

Campbell, D. T., & Stanley, J.C., (1963). Experimental and quasi- experimental designs for research on teaching. In N.L. Gage Handbook of research on teaching (pp. 171-246).

(4)

Card, S.K., Moran, T.P.M., & Newell, A., (1983). The psychology of Human-Computer Interaction. London: Lawrence Erlbaum Associates Publisher.

Carterette, E.C. & Friedman, M.P., (1978). Handbook of Perception:

Volume VIII Perceptual Coding. New York etc.: Academic Press.

Chapanis, A., (1988). Some Generalizations about Generalizations.

Human Factors, 30, (pp. 253-267).

Charlton, S.G., (1988). An Epidemiological Approach to the Criteria Gap in Human Factors Engineering. Human Factors Society Bulletin, 31, (pp. 1-2).

Christ, R., (1975). Review and Analysis of Color Coding Research for Visual Displays. Human Factors, 17, (pp. 542-570).

Cianchi, M., (no date). Leonardo da Vinci's Machines. Milan: Edizioni Becocci.

Cole, B.L., & Hughes, P.K., (1984). A Field Trial of Attention and Search Conspicuity. Human Factors, 26, (pp. 299-313).

Connell, I.W., (1998). Error analysis of ticket vending machines:

comparing analytic and empirical data. Ergonomics, 41, (pp. 927- 961).

Cooper, A., (1995). About Face: The Essentials of User Interface Design.

Foster City: IDG Books Worldwide.

Cooper, A., (1999). The inmates are running the asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity.

Indianapolis: Sams.

Dijkstra, E.W., (1976). A Discipline of Programming. Englewood Cliffs, N.J: Prentice-Hall.

Dul, J & Weerdmeester, B., (1994). Ergonomics for beginners: A Quick Reference Guide. London: Taylor & Francis.

(5)

Duncan, K.D., Gruneberg, M.M., & Wallis D., (1980). Changes in working life. Chichester etc.: John Wiley & Sons Ltd.

Dunnette, M.D., (1979). Handbook of industrial and organizational psychology. Chicago: Rand McNally.

Durso, F.T., (1999). Handbook of Applied Cognition. Chichester etc.:

Wiley & Sons.

Eerde, H.A.A. van, (1996). Kwantiwijzer: Diagnostiek in reken- wiskundeonderwijs. Tilburg: Zwijsen.

Engel, F.L., (1974). Visual conspicuity and selective background

interference in eccentric vision. Vision research, 14, 459-471(pp.

459-471).

Eriksen, C.W., (1953). Object location in a complex perceptual field.

Journal of experimental Psychology, 45, (pp. 126-132).

Fisher, D.L. & Kay, C.T., (1989). Visual Displays : The Highlighting Paradox. Human Factors, 31, (pp. 17-30).

Fisher, D.L., Coury, B.G., Gengs, T.O. & Duffy, S.A., (1989).

Minimizing the Time to Search Visual displays : The Role of Highlighting. Human Factors, 31, (pp. 167-182).

Fleishman, E.A., & Quaintance, M.K., (1984). Taxonomies of human performance: The description of human tasks. Orlando etc.:

Academic Press Incompany.

Foley, P. & Moray, N., (1987). Sensation, perception, and systems design. In G. Salvendy, (Eds.) Handbook of human factors (pp.

45-71).

Fraser, J.M., (1957). Psychology: General, industrial, social. London: Sir Isaac Pitman & Sons, Ltd.

Gage, N.L. (Ed.), (1963). Handbook of research on teaching. Chicago:

Rand McNally.

(6)

Galperin, P.J., (1978). De organisatie van de cognitieve activiteiten en de optimalisering van het onderwijsleerproces. Pedagogische studiën, 55, (pp. 218-228).

Gates, B., (1995). The road ahead. New York: Viking.

Geerts, G. & Heestermans, H., (1984). Van Dale : groot woordenboek der Nederlandse taal. Utrecht/ Antwerpen: Van Dale Lexicografie .

Gibson, C.P. (Ed.), (1984). Colour vs Monochrome Displays : Proceedings of a NATO Workshop. Farnborough: R.A.E.

Gillan, D.J. & Richman, E.H., (1994). Minimalism and the Syntax of Graphs. Human Factors, 36, (pp. 619-644).

Gillan, D.J. & Schvaneveldt, R.W., (1999). Applying Cognitive

Psychology. In F.T. Durso Handbook of Applied Cognition (pp.

3-31).

Goodman, D., Dickinson, J., & Francas, M.J., (1985). Human factors design considerations for public videotex input devices: Bridging the Gulf Between Basic Research and Cognitive Artifacts.

Behaviour and information technology, 4, (pp. 189-200).

Grandjean, E., (1963). Physiologische Arbeitgestaltung. Thun: Otto Verlag.

Grandjean, E., (1980). Fitting the task to the man: A textbook of Occupational Ergonomics. London: Taylor & Francis.

Grandjean, E., (1988). Fitting the task to the man: A textbook of Occupational Ergonomics. London: Taylor & Francis.

Gray, W.D. & Altmann, E.M., (2001). Cognitive Modeling in Human- Computer Interaction. In W. Karwowski International

Encyclopedia of Ergonomics and Human Factors (pp. 387-391).

Groot, A.D. de, (1961). Methodologie : Grondslagen van onderzoeken en denken in de gedragswetenschappen. 's-Gravenhage: Mouton, &

Co.

(7)

Hancock, P.A. (Ed.), (1987). Human Factors Psychology. Amsterdam:

Elsevier Science Publishers.

Harker, S.D.P., & Eason, K.D., (1980). Task analysis in theory and practice: Paper presented to the Ergonomics Society Annual Conference, Nottingham.

Harris, D., (2001). Engineering Psychology and Cognitive Ergonomics:

Volume Six. Aldershot: Ashgate.

Hartson, R.H. (Ed.), (1985). Advances in Human-Computer interaction.

Norwood: Ablex Publishing Corporation.

Head, H., (1926). Aphasia and Kindred Disorders of Speech. Cambridge:

Cambridge University Press.

Hebb, D.O., (1949). The organization of behaviour. New York: Wiley.

Heijden, A.H.C. van der, Wolters, G. & Schreuder, R., (1989). Theorie.

In J. van Leyden Psychologische Functieleer (pp. 285-305).

Hörman, H., (1970). Psychologie der Sprache. Berlin: Springer-Verlag.

Hudson, P.T.W., (1984). Encoding Information in Displays: Colour vs Non-coloured methods and their uses or, what can you do extra with a colour display? In C.P. Gibson (Ed.) Colour vs

Monochrome Displays.

Hudson, P.T.W., (1995). What does colour add to a display that can't be done in black and white? In Colour in information technology and visual displays (pp. 33-37).

Inst. of electronic and radio engineers, (1985). Colour in information technology and visual displays. University of Surrey 27th-28th March 1985.

Hudson, P.T.W. (2001). They didn¹t see it coming: Hindsight and foresight on the pathway to disaster. In E.R. Muller & C.J.J.M.

Stolker (Eds.) Ramp en Recht: Beschouwingen over rampen, verantwoordelijkheid en aansprakelijkheid.(pp. 91-102).

(8)

Hudson, P.T.W. & Phaf, R.H., (1991). Orders of Approximation of Neural Networks to Brain Structure: Levels, modules and computin g power. In Kohonen, T., Mäkisara K.,Simula, S. &

Kangas, J. (Eds.) Artificial Neural Networks. Proceedings of the International Conference on Artificial Neural Networks (pp.

1476-1480).

Jenkins, S.E., & Cole, B.L., (1982). The effect of the density of background elements on the conspicuity of objects. Vision Research, 22, (pp. 1241-1252).

Jespersen, O., (1922). Language: its nature, development and origin.

London: George Allen & Unwin LTD.

Johannsen, G., & Rijnsdorp, J.E., (1982). Analysis, design, and evaluation of man-machine systems: IFAC/IFIP/IFORS/IEA Conference, Baden-Baden, FRG sept 27-29. Dusseldorf:

VDI/VDE Gesell. Mess und Reglungstechn.

Joshi, Y., (1996). Graphic representation of railway timetables.

Information design journal, 8, (pp. 189-191).

Kantowitz, B.H., (1987). Mental workload: a case study. In P.A.

Hancock, (Ed.) Human Factors Psychology, (pp. 81-121).

Kaplan, A., (1964). The conduct of inquiry: Methodology for Behavioral Science. San Francisco: Chandler Publishing Company.

Karwowski, W., (2001). International Encyclopedia of Ergonomics and Human Factors. London: Taylor & Francis.

Kohonen, T., Mäkisara K.,Simula, S. & Kangas, J. (Eds.), (1991).

Artificial Neural Networks. Proceedings of the International Conference on Artificial Neural Networks: ICANN 91 Espoo.

Amsterdam: Elsevier.

Koster, K.B., (1975). De ontwikkeling van het getalbegrip op de kleuterschool: Een onderzoek naar de effekten van enkele trainingsprogramma's. Groningen: Verenigde Reproduktie Bedrijven.

(9)

Kruyff, H. de, (1983). Typen op denksnelheid: Velotype:

kantoorinnovatie van eigen bodem. Intermediair, 19, (pp. 17-19).

Lagrand, M.C., (1978). Ergonomische evaluatie plaatskaartenautomaten.

Utrecht: NV. NS Rapport EW 130.

Landauer, T.L., (1995). The Trouble with Computers: Usefulness, Usability, and Productivity. Cambridge, (Mas.): The MIT Press.

Leebeek, H.J., (1983). Licht en verlichting. In F.F. Leopold, P.H.

Paternotte, D.P. Rookmaaker, & J. Zander Cursusboek behorende bij de Teleaccursus Ergonomie. (pp. 120-132).

Leeuwenberg, E.L.J., (1971). A perceptual coding language for visual and auditory patterns. American Journal of Psychology, 84, (pp.

307-349).

Leeuwenberg, E.L.J. & Buffart, H., (1984). The perception of foreground and background as derived from structural information theory.

Acta Psychologica, 55, (pp. 249-272).

Lenior, T.M.J. & Ritsema van Eck, L.C.A.(Eds.), (1985).

Beeldschermergonomie : Beeldschermwerk Ergonomische achtergronden Aanbevelingen. Amsterdam: Nederlandse Vereniging voor Ergonomie .

Leopold, F.F., Paternotte, P.H. Rookmaaker, D.P., & Zander, J., (1983).

Ergonomie : Cursusboek behorende bij de Teleaccursus Ergonomie . Utrecht: Stichting Teleac.

LePlat, J., (1981). Task analysis and activity analysis in situations of field diagnosis. In J. Rasmussen & R.B. Rouse Human detection and diagnosis of system failures (pp. 289-300).

Lewis, J.R., (1987). Slot versus Insertion Magnetic Stripe Readers: User Performance and Preference. Human Factors, 29, (pp. 461-464).

Leyden, J. van, (1989). Psychologische Functieleer: Theorie, techniek, toepassing. Deventer: Van Loghum Slaterus.

(10)

Luger G.F. & Stubblefield, W.A., (1998). Artificial Intelligence:

Structures and Strategies for Complex Problem Solving. Reading Mass.: Addison Wesley.

MacKenzie -Taylor, M., (1999). Developing design through dialogue:

transport tables and graphs. In H.J.G. Zwaga, T. Boersema &

J.C.M. Hoonhout (Eds.) Visual information for everyday use (pp.

177-193).

Mandel, T., (1997). The elements of user interface design. New York:

John Wiley & Sons, Inc.

Margulies, F., & Zemanek, H., (1982). Man's Role in Man-Machine Systems. In G. Johannsen & J.E. Rijnsdorp, (Eds.) Analysis, design, and evaluation of man- machine systems.

Marras, W.S., Lavender, S.A. & Rangarajulu, S.L., (1986). A Cradle for Human Factors: Proceedings of the Human Factors Society, 30th Annual Meeting, Dayton, Ohio, vol. 1. Santa Monica: The Human Factors Society.

McConkie, G. W., & Rayner, K., (1975). The span of the effective stimulus during a fixation in reading. Perception &

Psychophysics, 17, (pp. 578-586).

McCormick, E.J., (1964). Human Factors Engineering. New York etc.:

McGraw-Hill Book Company.

McCormick, E.J., (1979). Job and task analysis. In M.D. Dunnette Handbook of industrial and organizational psychology (pp. 651- 696).

Megaw, E.D., (1988). Contemporary Ergonomics: Proc. of the Erg. Soc.

Annual Conference Manchester 'Ergonomics giving quality to life'. London: Taylor, & Francis.

Meister, D., (1989). Conceptual Aspects of Human Factors. Baltimore:

The John Hopkins University Press.

Microsoft, (1995). The Windows Interface Guidelines for Software Design. Redmond: Microsoft Press.

(11)

Miller, R.B., (1967). Task Taxonomy: Science or Technology?

Ergonomics, 10 , (pp. 168-176).

Monk, A. (Ed.), (1984). Fundamentals of Human-Computer Interaction.

London etc.: Academic Press.

Muller, E.R. & C.J.J.M. Stolker (Eds.) Ramp en Recht: Beschouwingen over rampen, verantwoordelijkheid en aansprakelijkheid. The Hague: Boom Juridische Uitgevers.

Neerincx, M.A., Ruijsendaal, M., Flensholt, J. & Wolff, M., (2001).

Usability engineering for payload interfaces in space stations:

handbook and example . In D. Harris Engineering Psychology and Cognitive Ergonomics (pp. 61-68).

Neisser, U., (1976). Cognition and Reality: Principles and implications of cognitive psychology. San Francisco: Freeman & Company.

Nes, F.L. van, (1986). Space, colour and typography on visual display terminals. Behaviour and information technology, 5, (pp. 99- 118).

Newell, A., & H.A. Simon, (1972). Human problem solving. New Jersey:

Prentice Hall

Nielsen, J., (2000). Designing Web Usability. Indiana: New Riders.

Nieuwenhuizen, M., (1999). De moeizame relatie tussen design en psychologie . Desktop creation, 3, (pp. 20-21).

Noë, F., (1993). Software-ergonomie blijft missiewerk. Automatiserings Gids, July, 23th 1993.

Norman, D.A., (1998). The invisible computer: Why Good Products Can Fail. Cambridge (Mas.): The MIT Press.

Norman, D.A., & Draper, S.W., (1986). User Centred System Design.

Hillsdale: Lawrence Erlbaum.

Norman, D.A., & Fisher, D., (1982). Why Alphabetic Keyboards Are Not Easy to Use: Keyboard Layout Doesn't Much Matter. Human

(12)

Noyes, J., (1983). The QWERTY keyboard: a review. Int. J. Man- Machine-Studies, 18, (pp. 256-281).

Oda, J., (1985). Passengers management and guidance at railway station.

In G. Johannsen et al. Analysis, design, and evaluation of man- machine systems (pp. 407-412).

Okada, K., (1985). Introduction of Automatic Ticket Vending Machine Accepting Magnetic Card. Japanese Railway Engineering, 95, (pp. 12-14).

Paap, K.R., (2001). Design of Menus : Choosing Names, Organizations and Selection Devices. In W. Karwowski International

Encyclopedia of Ergonomics and Human Factors (pp. 655-657).

Parreren, C.F. van, (1981). Enkele grondgedachten van de Utrechtse onderwijsproceskunde. In C.F. van Parreren Onderwijsproces- kunde (pp. 147-153).

Parreren, C.F. van, (1981). Onderwijsproceskunde: Leerpsychologie en onderwijs 5. Groningen: Wolters-Noordhoff.

Parreren, C.F. van, & Carpay, J.A.M., (1972). Sovjetpsychologen aan het woord: Leerpsychologie en onderwijs 2. Groningen: Wolters- Noordhoff NV.

Passini, R., Y. Joanette, C.Rainville & N. Marchand, (1999). Wayfinding and information processing in dementia . In H.J.G. Zwaga, T.

Boersema & J.C.M. Hoonhout (Eds.) Visual information for everyday use (pp. 267-273).

Patrick, J., (1980). Job Analysis, Training and Transferability: Some Theoretical and Practical Issues. In K. D. Duncan, M.M.

Gruneberg, & D. Wallis Changes in Working Life (pp. 55-70).

Petersen, H.E. & Dugas, D.J., (1972). The relative importance of contrast and motion in visual detection. Human Factors, 14, (pp. 207- 216).

Piaget, J., (1969). Zes psychologische studies. Deventer: Van Loghum

(13)

Preece, J., (1995). Human-Computer Interaction. Wokingham: Addison- Wesley.

Raad voor de luchtvaart, (1979). Uitspraak van de Raad voor de

luchtvaart inzake het ongeval op 27 maart 1977 op het vliegvled Los Rodeos op Tenerife (Spanje), 31 juli 1979 no 1979 – 3. Den Haag: Raad voor de luchtvaart.

Rasmussen, J., & Rouse, W.B., (1981). Human detection and diagnosis of system failures. New York: Plenum Press.

Reason, J., (1990). Human error. Cambridge: Cambridge University Press.

Rookmaaker, D.P., (1985). De effektiviteit van de voorziene plaats van de halaanwijzer in Amsterdam CS. Utrecht: NS Pz 2.4/CAE rapport nr. 910.

Salvendy, G. (Ed.), (1987). Cognitive Engineering in the Design of Human-Computer Interaction and Expert Systems. Amsterdam:

Elsevier Science Publishers.

Sanders , M.S. & E.J. McCormick, (1992). Human Factors in

Engineering and Design. New York: McGraw-Hill Incompany.

Schiepers, C.W.J., (1976). Global attributes in visual word recognition.

Nijmegen: KU Nijmegen.

Schön, D.A., (1983). The Reflective Practitioner. How Professionals Think in Action, Basic Books.

Seeber, A., Richter, J., & Strumper R., (1981). Interindividual differences of operator's activities ability training and load effects. Le travail humain , 44, (pp. 289-295).

Shaprio, A.M., (1998). Promoting Active Learning: The Role of System Structure in Learning From Hypertext. Human-Computer interaction, 13, (pp. 2-9).

(14)

Shneiderman, B., (1980). Software Psychology: Human Factors in Computer and Information Systems. Cambridge, Massachusettes:

Winthrop Pub. Incompany.

Shneiderman, B., (1987). Designing the User Interface: Strategies for Effective Human-Computer Interaction. Reading etc.: Addison- Wesley Publ. Company.

Shneiderman, B., (1993). Designing the User Interface: Strategies for Effective Human-Computer Interaction. Reading etc.: Addison- Wesley Publ. Company.

Sigchi, (2002). Synergy unlimited, Multidiscipinary Perspectives on the Development of Products, Services and Processes, Zesde SIGCHI.NL conferentie, 19 juni 2002, Utrecht: Sigchi Nederland.

Simes, D.K., & Sirsky, P.A., (1985). Human Factors: An Exploration of the Psychology of Human-Computer Dialogues. In R.H. Hartson, (Ed.) Advances in Human-Computer Interaction (pp. 49-103).

Singleton, W.T., (1974). Man-machine systems. London: Cox, &

Weyman Ltd.

Smith, M.M., Collins, A.F., Morris, P.E. & Levy, P., (1996). Cognition in Action. Hove: Psychology Press.

Spijkers, W.A.C., Bechtold, M.F.V.M., & Venemans, P.J., (1985).

Indelen van bestemmingen. Tijdschrift voor Ergonomie, 10, (pp.

2-9).

Stoks, F.C.M., (1988). Handwoordenboek Duits-Nederlands. Utrecht:

Van Dale Lexicografie .

Strawsom, P.F., (1971). Logico- Linguistic Papers. London: Methuen &

Co.

Tufte, E.R., (1986). Visual Display of Quantitative Information.

Connecticut: Graphics Press.

Tullis, T.S., (1981). An Evaluation of Alphanumeric, Graphic, and Color

(15)

Tullis, T.S., (1983). The Formatting of Alphanumeric Displays : A Review and Analysis. Human Factors, 25, (pp. 657-682).

Uttal, W.R., (1988). On seeing forms. Hillsdale: Lawrence Erlbaum Associates Publisher.

Vartabedian, A.G., (1970). Human Factors Evaluation of Several Cursor Forms for Use on Alphanumeric CRT Displays. IEEE

Transactions, Man-Machine Systems, (pp. 132-137).

Vartabedian, A.G., (1971). The Effects of Letter Size, Case and Generation Method on CRT Display Search Time. Human factors, 13, (pp. 363-368).

Verhoef, L.W.M. , (1984). Welke informatie moet op een treinaanwijzer staan? Utrecht: NV Nederlandse Spoorwegen, PZ 2.4. /CAE rapport no 349c.

Verhoef, L.W.M. , (1986). Perceptual and Cognitive aspects of Ticket Vending machines. Utrecht: NV. Nederlandse Spoorwegen afd.

Pz 2.4.

Verhoef, L.W.M. , (1987a). Hoe? 'Zo invoeren.'. Utrecht: Nederlandse Spoorwegen, Pz 2.4. CAE notitie 16 december 1987.

Verhoef, L.W.M. , (1987b). Teksten en grafische symbolen op automaten.

Tijdschrift voor Ergonomie, 12, (pp. 8-13).

Verhoef, L.W.M. , (1988). Decision making of vending machine users.

Applied Ergonomics, 19, (pp. 103-109).

Verhoef, L.W.M. , (1991). Arbeidsanalyse ten behoeve van training van cognitieve vaardigheden. In J. A. Algera Analyse van arbeid vanuit verschillende perspectieven (pp. 61-97).

Verhoef, L.W.M. , (1993). A new conceptual structure for travel information. Applied Ergonomics, 24, (pp. 263-269).

Verhoef, L.W.M. , (1999). Detailontwerp MiniAutomaat. Almere: Human Efficiency.

(16)

Verhoef, L.W.M. , (2000). Dialoogtesten MiniAutomaat maart 2000.

Almere: Human Efficiency.

Verhoef, L.W.M. , (2001a). Personaliseren en psychologie : Kijken in de etalage van de klant. Informatie , 43, (pp. 38-41).

Verhoef, L.W.M. , (2001b). Gebruik van metaforen is riskant.

Automatisering Gids, 21 september 2001, 38, (19).

Verhoef, L.W.M. , (2001c). 'Help' is ongelukkige aanduiding voor 'uit leg'.

Automatisering Gids, 28 september 2001, 39, (21).

Verhoef, L.W.M. , (2001d). Het 'menu' is combinatie van spraak- en taalstoornissen. Automatisering Gids, 14 september 2001, 37, (17).

Verhoef, L.W.M. , (2002a). Psychologie achter de nieuwe touch screen treinkaart automaat van NS: 6 feb 2002 SIGCHI Nederland.

Utrecht: SIGCHI Nederland .

Verhoef, L.W.M. , (2002b). Psychology and GUI: which one is the beast, which one is the beauty? In Sigchi, Synergy unlimited.

Verhoef, L.W.M. , (2003a). Psycholoog moet technicus dialoogontwerpen dicteren. Automatisering Gids, 14 februari 2003, 7, (15).

Verhoef, L.W.M. , (2003b). Huidige interfaces hebben geen toekomst.

Automatisering Gids, 7 februari 2003, 6, (17).

Verhoef, L.W.M. , (2003c). Van een piepende leermeester word je niet wijzer. Automatisering Gids, 21 feb 2003, 8, (15).

Verhoef, L.W.M., (2006). GUI webontwerp, psychologie en human efficiency, Utrecht: Human Efficiency.

www.humanefficiency.nl/gui/gui.htm.

Volpert, W., (1974). Handlungsstrukturanalyse als Beitrag zur Qualifikationsforschung. Köln: Pahl-Rugenstein Verlag.

Vos, J.J. & Legein, C.P., (Eds.), (1989). Oog en werk: Een ergoftalmologische wegwijzer. Den Haag: SDU.

(17)

Voskamp, P., (1991). Handboek Ergonomie : De stand van de ergonomie in de Arbowet. Alphen aan den Rijn : Samson Bedrijfsinformatie .

Voskamp, P., (1996). Handboek Ergonomie 96/97. Alphen aan den Rijn : Samsom Bedrijfsinformatie .

Vroemen, M., (1988). Bestemmingen op treinkaartplaatsen automaten:

Eenknopsbediening of numeriek codesysteem. Utrecht: NV Nederlandse Spoorwegen, Pz 2.4. /CAE, stage verslag.

Waarde, K van der, (1999). The graphic presentation of patient package insert. In H.J.G. Zwaga, T. Boersema & J.C.M. Hoonhout (eds.) Visual information for everyday use (pp. 75-81).

Wagenaar, W.A., (1989). Vergissen. In J. van Leyden Psychologische Functieleer (pp. 147-169).

Wagenaar, W.A., Hudson, P.T. & Reason, J., (1990). Cognitive Failures and Accidents. Applied Cognitive Psychology, 4, (pp. 273-294).

Wagenaar, W.A., Vroon, P.A., & Janssen, W.H., (1978). Proeven op de som: Psychonomie in het dagelijks leven. Deventer: Van Loghum Slaterus.

Walraven, P.L., (1978). Verkeerslichten. In W. A. Wagenaar et al.

Proeven op de som (pp. 114-120).

Weeda C.E., (1996). Software. In P. Voskamp Handboek Ergonomie 96/97 (pp. 155-165).

Weitenberg, A.I.M., (1999). Reisinformatie voor ouderen. Tijdschrift voor ergonomie, 24, (pp. 9-13).

Wertsch, J.V.W., (1981). The concept of activity in Soviet Psychology.

New York M.E.: Sharpe Incompany.

Whiteside, J. & Wixon, D., (1985). Developmental Theory as a

Framework for Studying Human-Computer Interaction. In R.H.

Hartson, (Ed.) Advances in Human-Computer Interaction (pp.

29-49).

(18)

Wickens, C.D., (1987). Attention: specific and used the term ‘spatial separation‘ and ‘(close) proximity’. In R.H. Hartson, (Ed.) Advances in Human-Computer Interaction (pp. 29-79).

Wilde, R. de, (2000). De voorspellers: een kritiek op de toekomstindustrie . Amsterdam: De Balie .

Willemse, H. & Lindijer, G., (1988). Software Ergonomie . Schoonhoven:

Academic Service.

Willemse, H. & Lindijer, G., (1993). Software Ergonomie . Schoonhoven:

Academic Service.

Williams, L.J., (1982). Cognitive Load and the Functional Field of View.

Human Factors, 24, (pp. 683-692).

Winston, P.H., (1992). Artific ial Intelligence. Reading Mass.: Addison Wesley.

Wolters, G. & Hoopen, G. ten, (1989). Inleiding. In J. van Leyden Psychologische Functieleer (pp. 2-10).

Woodward, R.M., (1972). Proximity and Direction of Arrangement in Numeric Displays. Human Factors, 14, 337-343(pp. 337-343).

Wout, G. van 't, (1988). Beleidsplan reisinformatie . Utrecht: NV Nederlandse Spoorwegen.

Wright, P., (1981). The instructions clearly state. Can't people read?

Applied Ergonomics, 12, (pp. 131-141).

Wright, P., (1988). Functional literacy: Reading and writing at work.

Ergonomics, 31, (pp. 265-290).

Wright, P., (1999). Printed instructions : can research make a difference?

In H.J.G. Zwaga, T. Boersema & J.C.M. Hoonhout (eds.) Visual information for everyday use (pp. 45-66).

Wurman, (1990). Information Anxiety: What To Do When Information Doesn't Tell You What You Need To Know. New York etc.:

Bantam Books.

(19)

Zinchenko, V.P., (1977). Methodological aspects of analysis of activity.

In R.E. Butts, & J. Hintikka Foundational problems in the special sciences (pp. 205-213).

Zinchenko, V.P., & Gordon, V.M., (1981). Methodological Problems in the Psychological Analysis of Activity. In J.V.W. Wertsch The concept of activity in Soviet Psychology, (pp. 72-133).

Zwaap, R., (1997). Het zieke VPRO-gebouw. De Groene Amsterdammer, 3 september 1997.

Zwaga, H.J.G., (1988). Buying a ticket fot the Washington metro. In E.D.

Megaw (Ed.) Contemporary Ergonomics (pp. 273-278).

Zwaga, H.J.G., T. Boersema & J.C.M. Hoonhout (eds.), (1999). Visual information for everyday use: Design and research perspectives.

London: Taylor & Francis.

Referenties

GERELATEERDE DOCUMENTEN

License: Licence agreement concerning inclusion of doctoral thesis in the Institutional Repository of the University of Leiden. Downloaded

Why designers can’t understand their users: developing a systematic approach using cognitive psychology.. Thesis

It is an intriguing question; how is it possible that on the one hand there is an interface problem, whereas on the other hand, the common computer interfaces used today are

Experimental psychologists, who work in a scientific environment, are able to focus on one small aspect of human beings and can apply an elementary approach. The

• The last question is: “Why is this kind of experimental psychological information not summarised in some such way in human factors and ergonomics books?”.. Part II The solution,

Empty button with a large entry character having a reversed luminance contrast direction for entries, NS Netherlands Railways, in contrast, used a variety of solutions to the

The general conclusion is that theoretical considerations on visual dis- tance, an effect on human performance found in several experiments, and interface technology and

Therefore a systematic observation study was performed on passengers who used the Amsterdam Central Station trains indicator board to select a train going to their