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Audience study

The goal of this questionnaire is to improve the Noorderzon festival and make it more pleasant. We would like to thank you for taking the time (5 minutes) to fill it in. Have fun during the festival!

1. Are you a male or a female?

O Male O Female

2. How old are you? …. years old

3. Where are you from?

O The city of Groningen

O The province of Groningen / Drenthe / Friesland / Overijssel / Gelderland / Flevoland / Utrecht / Noord-Holland / Zuid-Holland / Noord-Brabant / Limburg / Zeeland (Draw a circle around the one that applies to you)

O Another European country O A country outside Europe

4. What is the highest level of education you pursued?

O Primary school

O Lower Vocational education O Medium Vocational eductaion O Secundary education

O University

5. What are you doing in daily life?

O I am a pupil O I am a student

O I work as ……… (Please fill in your occupation) O I am houseman/ housewife

O I am jobless/ jobseeker

6. Are you single?

O Yes O No

7. Are you here alone?

O Yes

O No, with my partner O No, with friends O No, with family

8. How often did you attend the Noorderzon festival before?

O Never

O One or two times

O Three or four times

O Five or more times

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9. How important are the following factors for attending the Noorderzon festival?

Circle the degree of importance 1 = totally not important 7= very important Relaxation 1 2 3 4 5 6 7 Program 1 2 3 4 5 6 7 Reputation/ image of the festival 1 2 3 4 5 6 7 Novelty (experimental character) 1 2 3 4 5 6 7 Curiosity 1 2 3 4 5 6 7 Accessibility 1 2 3 4 5 6 7 Sociability/ Being together 1 2 3 4 5 6 7 Cultural interest 1 2 3 4 5 6 7 Freedom to combine several activities 1 2 3 4 5 6 7

10. Which information lets you decide to attend a certain performance?

O The description of the performance in the magazine O It is a Dutch premiere

O I like the genre (e.g. dance) O Reviews

O Reputation of group, actors, director O Possibility for reduction

O Day or time of the performance

O It is a co-operation with other institutions or theatres O The performance won an award

O I don’t attend performances

11. Do you know which performances you are going to attend?

O Yes, I know it exactly O Yes, I know it globally

O No, my friends chose/choose them O No, I have no idea

O I don’t attend performances

12. Some performances you would know, other performances you won’t during the Noorderzon festival, which ones are you attending?

O The performances I know O Unknown performances

O Known as well as unknown performances O I don’t attend performances

13. Some performances have a more experimental character than other performances during the Noorderzon festival, which ones do you attend?

O Experimental performances

O Performances without a clear experimental character

O Experimental as well as non experimental character of a performance O I don’t attend performances

14. Do you attend performances related to the DownTown program (e.g. Grand Theatre, Images)?

O Yes O No

O Maybe / Not sure

15. How would you asses the following aspects related to the offer/ program?

Circle the degree of appreciation = very poor, 7 = very good

Quality of the performances 1 2 3 4 5 6 7

Variaty of the performances 1 2 3 4 5 6 7

Price quality relationship of the performances 1 2 3 4 5 6 7

The innovative character of the festival 1 2 3 4 5 6 7

Atmosphere 1 2 3 4 5 6 7

Co-operation with the other cultural institutions (DownTown) 1 2 3 4 5 6 7

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16. Do you intend to attend the Noorderzon festival again in the future?

O Yes O No O Maybe

17. Would you recommend a visit to the Noorderzonfestival to friends and/or family?

O Yes O No O Maybe

18. Which other cultural events do you attend? (Several answers possible) O Cinema

O Theatre

O Historical monument O Rock event

O Exhibition O Museum O Festival

O Summer festival (e.g. Oerol, Boulevard, De Parade) O Dance

O Vaudeville performance O Opera

O Jazz

O Classical music O No

19. How often do you attend cultural events?

O More than 20 times a year O Between 10 and 20 times a year O Between 5 and 10 times a year O Less than 5 times a year

20. Is Noorderzon innovative (renewing)?

O Yes, because………...

………..

O No, because ………

………...

O No opinion

21. Looking at yourself, how would you describe yourself in the area of cultural events, and especially related to festivals?

O A trendsetter/ progressive O Average

O A late developer/ waiting

22. Would you like to add something? Do you have any remarks or suggestions?

………...

………

………

Thank you for your effort and enjoy the festival! See you hopefully again next Noorderzon edition!

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Table 1

Functions of a Festival

Economic functions Non Economic functions

• Image-maker, improves market

positioning, creates competitive advantage

• Showcase of destination’s rich intangible heritage, local traditions, ethnic

backgrounds and cultural landscapes

• Creates employment • Generates community pride

• Causes infrastructure development • Offers an experience

• Attracts tourists • Act as a social place

• Influences the commercial performance of artists

• Encourages social co-operation

• Gives signals to other actors in the market • Encourages voluntary activity

• Creates contact between the producers and final customers

• Acts as a multi cultural display

• Distributes and retails individual goods • Stimulates to learn about other cultures

• Acts as a platform for new acts/groups

• Stimulates the interest in other cultural

activities

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Table 2 Motivation factors

Author Year Context 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

Earl 2001 Subjective personal introspection to identify √ √ √ √ √ √

characteristics of live music performances

Kim et al. 2001 Festival organizers in Virginia √ √ √ √ √

Nicholson 2001 Comparative study: 2 food and beverage festivals, √ √ √ √ √

Pearce an air show and a country music festival.

Crompton 1979 Qualitative study: motivations of pleasure √ √ √ √ √ √ √ √

vacationers which influence the selection destination

Crompton, 1997 60 different non sporting events in San Antonio. √ √ √ √ √ √

McKay

Backman et al. 1995 1985 US pleasure travel market data √ √ √ √ √

Gaber 2005 Audience study: Social demographics and cultural √ √ √ √ √ √

habits. 9 European summer festivals

1

De Groot 2002 Audience study: create a profile of the Mundial √ √ √ √ √

attendee (World music-, information-, culture event)

Ranshuysen, 2004 Inventory study of 9 Dutch Summer festivals.

2

√ √ √ √ √

Jansen

Formica,

Uysal 1996 Market segmentation of festival attendees: Umbria √ √ √ √ √

Jazz festival Italy.

1

The Eunet star network consists of 9 summer festivals, namely Internationaal Straattheater Festival Gent (Belgium), Oerol (Netherlands), Namur en mai (Belgium), Coup de Chauffe (France), International Theatre Festival Malta (Poland), Sibiu International Theatre festival (Romania), Ana Destnica (Slovenia), Stockton International

Riverside festival (United Kingdom) and Galway Arts Festival (Ireland)

2

Summer festivals related to the Vierde Kwartaal are Theatre festival Boulevard, Cultural Nova, Festival ETCETERA, Festival a/d Werf, Karavaan, Noorderzon, Oerol,

Over het IJ Festival and Parade.

(6)

Kerstetter, 1998 First Night in State College, Pennsylvania. √ √ √ √

Mowrer

Uysal, Gahan, 1993 Corn festival in South Carolina. √ √ √ √ √

Martin

Getz, Cheyne 2001 √

Long Owen 2003 Arts festival sector in Yorkshire √

Raj 2003 Impact of festivals on cultural tourism: case study: √

Edinburgh Festival and Leeds West Indian Carnival.

1 Curiosity 2 Excitement 3 Entertainment 4 Status

5 Gregariousness 6 Family togetherness 7 Event novelty 8 Regression 9 Escape 10 Theme linked

11 Relaxation/ Atmosphere

12 Cultural exploration 13 Recover equilibrium 14 Education/ Enrichment 15 Enhancing kinship 16 For free

17 Common interest

18 Freedom to combine activities 19 Hero worship

20 Uniqueness 21 Reputation

Methods:

Earl: Subjective personal introspection to identify characteristics of live music performances that cannot be offered by recordings.

Kim et al.: Festival/ event organizers in Virginia: Principal axis factor analysis with Varimax rotation.

Nicholson, Pearce: Study about the diversity of events and motivations for event going (2 food and beverage festivals, an air show, country and music festival).

Questionnaire survey: 1300. Factor analysis (principle component analysis) with a Varimax rotation.

Crompton : Qualitative data : 39 unstructured interviews about motivations for pleasure vacationers which influence the selection of a destination.

Crompton, McKay : 60 different non sporting events (parades/ carnivals, pageants/ balls, food oriented events, musical events and museums/ exhibits/ shows) in San Antonio, 1496 questionnaires. Factor analysis. ANOVA.

Backman et al.: 1985 US pleasure travel market data : factor analysis ; multi classification analysis.

Gaber: 9 European festivals that are member of the Eunetstar-network. 8182 questionnaires. Goal: to evaluate the socio demographic characteristics of festival attendees and their cultural habits. Dataprocessing: Sirom, ranking data: in numeri.

De Groot: 640 questionnaires. To create a profile of the festival attendees during the Mundial festival: a world music-, information-, culture event. Descriptives.

(7)

Ranshuysen, Jansen: Inventory study based on business information. 9 Dutch summer festivals related to the Vierde Kwartaal to create more understanding about the size and background information of the attendees of the summer festivals.

Formica, Uysal: Market segmentation of festival attendees: Umbria Jazz festivals Italy: A priori market segmentation: factor analysis.

Kerstetter, Mowrer: First night in State College, Pennysylvania/; Principal axis factor analysis.

Uysal et al.: Corn festival at South Carolina: 174 questionnaires. Factor analysis, multiple classification analysis.

Getz, Cheyne: Special event motivations and behaviour: Method not available.

Long, Owen: a review of recent research literature and reports on the policy, economic, social and cultural dimensions of arts festivals from other relevant parts of the UK and elsewhere; the development and analysis of a database of arts festivals in Yorkshire under a number of main categories and by geographical sub-regional coverage ; a comparative analysis of the database developed for this research with other databases on the arts festivals sector in Yorkshire; a review of the

international, national, regional, sub-regional and local policy environment relevant to arts festivals in Yorkshire; strategic level interviews with national, regional and local professionals with responsibilities for arts festival development elsewhere in the United Kingdom; based on these interviews and associated policy documents, a review of capacity support frameworks and programmes that are in place for festivals in other cities, districts and regions in the United Kingdom; a review of approaches that arts festival organisations might adopt for benchmarking their management and marketing activities and a recommendation of an approach that would best meet the needs and interests of the sector in Yorkshire ; case studies of arts festivals in Yorkshire selected on the basis of the range of programme focus and geographical location, including analysis of a survey of their audiences; analysis of a survey of arts festivals in Yorkshire conducted by the Arts Council in April 2005

Raj: Literature review: cultural tourism and the role of festivals. Case study: Edinburgh Festival and Leeds West Indian Carnival.

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Table 3 Success factors

Author Year Context 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Ryans, 1978 Theatre subscribers (San Francisco) √ Weinberg

Andreasen, 1980 Performing arts (theatre, symphony) in √ √

Belk 4 cities in the USA.

United States 1970-1980 Over 250 unpublished live performing √ art (USA)

DiMaggio et al. 1987 Reviews of museum and performing √ arts audience

Leenders et al. 2005 Success factors of Dutch music √ √ √

Festivals

Frey, 1996 Special events and festivals. √ √ √

Busenhart

Martin, Pranter 1989 Shared consumption service √

Businesses

Baker 1992 Role of the environment in √

marketing services

Bitner 2004 Exploration of the impact of a √

physical environment

Minor et al. 2004 Live musical performances by local √

And regional musicians.

Boorsma, 2003 Role of critics and subscription guide √

van Maanen with regards to Dutch theatres

Wijnberg, 2000 Arts (Impressionism) √

Gemser

Frey 2000 Cultural Festivals: Salzburg festival √ √

Pine, Gilmore 1998 Experience economy √

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1 Early exposure 2 Lifestyle, attitude

3 Attendance by the different segments

4 Socio demographics: Income, Education, Occupation, Racial status

5 Attendance at one live performing art tended to be heavy attendees at other liver performing arts

6 Newness festival with a narrow scope

7 Niche festivals

8 Proper planning, booking the right artists

9 Date of the festival

10 Other customers

11 Size of the service environment 12 Quality of the service environment/

Staging decorations, settings 13 Media: Critics/ Subscription guide 14 Innovation

15 Offering a memorable experience 16 Uniqueness

Methods

Ryan Weinberg: 982 questionnaires on theatre subscribers: factor analysis with varimax rotation.

Andreasen, Belk: 1733 telephone interviews: correlations and multiple regression analysis.

United States: Over 250 unpublished studies about live performances. Several methods.

DiMaggio et al.: 270 reviews of audience for museums and performing arts.

Leenders et al: 47 Dutch music festivals: a study about the determinants of festival success with regards to content and format. Correlation and a mediator regression analysis.

Frey, Busenhart: Special events and festivals. Method not available.

Martin Pranter: Qualitative data: 117 mystery patron observation audits of shared consumption service businesses (e.g. restaurant, theatre), 21 personal interviews and correspondence with marketing and management personnel, 4 formally organised focus groups, content analysis of 25 customer letters, trade and popular literature reviews, academic literature reviews.

Baker: Literature review about the role of the environment in marketing service.

Bitner: A typology of service organisations and a conceptual framework of exploring the impact of physical environment.

Minor et al.: 233 questionnaires with 25 item scale. Live musical performances (rock, pop, country, classical music) by local and regional musicians. Relative impact of each aspect of the performance. Factor loading. T-test and Anova.

Boorsma, Van Maanen: 477 4page inquiry about the role of critics and the subscription guide on the appreciation of the performances (theatre). Ch-square test.

Wijnberg, Gemser: literature review about arts (Impressionism).

Frey: Cultural events: a case study about The Salzburg Festival.

Pine, Gilmore: Literature review: experience economy.

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Sample characteristics – Demographics

Variable Frequencies Percentages

Gender (n=381)

Male 138 36,2

Female 243 63,8

Age (n=374)

Mean 37,8 Median 38,0 Mode 23 Range 12-67

Residence(n=380)

City of Groningen 259 68,2 Province of Groningen (except the city) 47 12,4 Province of Drenthe 32 8,4 Province of Friesland 14 3,7 Rest of the Netherlands 21 6,6 Outside the Netherlands 7 1,8

Education level (n=380)

Primary school/ LBO/ VMBO/ MBO 34 8,9

HAVO/ VWO 41 10,8

HBO 170 44,7

University 135 35,5

Daily life(n=379)

Pupil/ Student 65 17,1

Employed 284 74,9

Other 30 8,0

Amount of earlier visits Noorderzon festival (n=380)

Zero visits 51 13,4

One/ Two visits 56 14,7

Three/ Four visits 76 20,0

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Five/ More than five visits 197 51,8

Amount of cultural visits per year?

(n=380)

More than 20 visits 60 15,8 Between 10 and 20 visits 111 29,2 Between 5 and 10 visits 142 37,4 Less than 5 visits 67 17,6

Cultural events (n=380)

Cinema 336 88,4

Theatre 292 76,8

Historical monument 162 42,6

Rock event 103 27,1

Exhibition 221 58,2

Museum 284 74,7

Festival 181 47,6

Summer festival 134 35,3

Dance 140 36,8

Vaudeville 23 6,1

Opera 39 10,3

Jazz 76 20

Classical music 82 21,6

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Table 5

Motivation factors: attending the Noorderzon festival

Motivation factors M SD

Relaxation (n=380) 6,06 1,097 Program (n=380) 4,80 1,618 Reputation/ image of the festival (n=377) 4,11 1,819 Novelty (experimental character) (n=377) 4,19 1,708 Curiosity (n=379) 4,93 1,564 Accessibility (n=379) 5,42 1,535 Sociability/ Being together (n=379) 6,07 1,299 Cultural interest (n=378) 5,31 1,524 Freedom to combine several activities (n=375) 4,87 1,848

Note: Respondents used a seven-point Likert scale to indicate the importance of each motivation factor for attending the Noorderzon festival (1 = not at all important - 7= highly important

Table 6

Factors that influence decision making: attending the performances Information that influences decision making for

attending performances (n = 381)

Frequency Percentage

The description of the performance in the magazine 260 68,6 It is a Dutch premiere 8 2,1

I like the genre 189 49,7

Reviews 81 21,3

Reputation of the group/ actors/director 102 26,8

Possibility for reduction 13 3,4

Day/ Time of the performance 139 36,6

It is a co-operation with other institutions or theatres 13 3,4

The performance won an award 3 0,8

I do not visit performances 40 10,5

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Table 7

Determinants of Satisfaction

Determinants of Satisfaction M SD

Quality of performances (n=321) 5,21 1,095 Variety of performances (n=329) 5,42 1,126 Price quality relationship of the performances (n=327) 4,71 1,336 The innovative character of the festival (n=324) 4,72 1,249 Atmosphere (n=334) 5,96 1,159 Co-operation with other cultural institutions (Down Town) (n=317) 4,42 1,592

Note: Respondents used a seven-point Likert scale to indicate the appreciation of several points with regards to the offer of the Noorderzon (1 = very poor - 7 = very good).

Table 8

Determinants of Loyalty

Determinants of Loyalty Yes May be No Intention to come back in the future

(n=377)

84,9% 14,1% 0,8%

Recommend Noorderzon on friends and/or family (n=380)

93,4% 5,0% 1,6%

Table 9

Occupancy rates of performances and total amount of attendees

Year 2001 2002 2003 2004 2005 2006

Occupancy rates of the

performances 80 80 80 85 85 85

Total amount of

attendees 115 000 120 000 125 000 120 000 120 000 100 000

Table 10

Noorderzon: Innovative or not? (n = 365)

Yes No opinion No

Innovative? 37,8 % 52, 6% 9,6 %

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Table 11

Which performances do you attend?

Yes No Both No

performances

Experimental (n = 376) 51 20 256 49

Unknown (n = 378) 100 23 207 48

(15)

Table 12

Univariate statistics and Pearson correlations of motivation factors

M SD 1 2 3 4 5 6 7 8 9 10 11

Amount of visits 3,10 1,10

Experimental performances 2,58 0,65 0,01

Unknown performances 2,64 0,75 0,13 * 0,19 **

Relaxation 6,06 1,10 -0,07 -0,09 -0,14 *

Program 4,80 1,63 0,09 0,14 ** -0,03 0,10

Reputation/ Image 4,11 1,82 -0,01 0,10 -0,05 0,13 * 0,24 **

Novelty 4,19 1,71 0,02 0,23 ** -0,05 0,18 ** 0,30 ** 0,36 **

Curiosity 4,93 1,56 0,19 * 0,05 -0,07 0,18 ** 0,34 ** 0,26 ** 0,51 **

Accessibility 5,42 1,53 -0,01 -0,13 * -0,16 0,29 ** 0,17 ** 0,25 ** 0,25 ** 0,38 **

Sociability 6,07 1,30 -0,03 -0,14 * -0,06 0,42 ** 0,09 0,13 ** 0,14 ** 0,29 ** 0,46 **

Cultural interest 5,31 1,52 0,09 0,10 -0,08 0,17 ** 0,56 ** 0,18 ** 0,25 ** 0,38 ** 0,17 ** 0,26 **

Freedom to combine interests 4,87 1,83 -0,04 0,02 -0,16 ** 0,21 ** 0,16 ** 0,20 ** 0,28 ** 0,37 ** 0,32 ** 0,34 ** 0,34 **

* Correlation is significant at the 0.05 level (2-tailed)

** Correlation is significant at the 0.01 level (2 tailed)

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Table 13

Regression results: dependable variable: Success

p<.10, * p<.05, **p<.01 (two-tailed significance) Independent variable Beta T

Constant 21,18

Profile Control

Amount of visits of the festival -0,10 -1,96*

(Non) Experimental performances -0,02 -0,47 (Un)known performances -0,09 -1,79

Motivation factors

Curiosity 0,43 7,57**

Reputation 0,28 5,61**

Event Novelty 0,14 2,38*

F 32,80

Sig. F 0,00

R

2

0,43

Adj. R

2

0,42

N 292

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