The M&C change approach: Phases and Tools

1

Entry and contracting

MT meeting MT meeting 55 Desk Research Desk Research 1010 Proposal/Contract Proposal/Contract1717 Interviews Interviews 1414 Workshops/ Work conferences Workshops/ Work conferences 99 Blue/red teams Blue/red teams 44 Networking Networking 1111 Stakeholder Management Stakeholder Management 1010 Top down/Planned Bottom up/Emergent Structure Culture

Diagnosing

Quick scan

Quick scan 1212 Cultural diagnosis: •OCAI by Quinn •Change readiness

diagnose •Can want matrix •De Caluwé

Cultural diagnosis: •OCAI by Quinn •Change readiness

diagnose •Can want matrix •De Caluwé 6 2 2 3 6 2 2 3 Stakeholder Management Stakeholder Management 1414 Sounding group Sounding group 88 Interviews/ Surveys Interviews/ Surveys 1515 Workshops/ Work conferences Workshops/ Work conferences 1414 Cultural diagnosis/ Coaching: •MBTI •Core qualities •Belbin Cultural diagnosis/ Coaching: •MBTI •Core qualities •Belbin 8 4 2 8 4 2 Structural diagnosis: •Management info •Porter •Market research/ Benchmarks •Risk&issue analysis •Impact analysis •World class perform •Balanced scorecard •Logistical methods •System design •Delta thinking (APS)

Structural diagnosis: •Management info •Porter •Market research/ Benchmarks •Risk&issue analysis •Impact analysis •World class perform •Balanced scorecard •Logistical methods •System design •Delta thinking (APS)

11 5 7 8 5 5 6 5 6 4 11 5 7 8 5 5 6 5 6 4 Consult network/ Blue/red teams Consult network/ Blue/red teams 1010 Mindmap/ 9 square matrix Mindmap/ 9 square matrix 73 7 3 Department visit Department visit 99 Project team/ Steering group Project team/ Steering group 1010 Pilot Pilot 66 Top down/Planned Bottom up/Emergent Structure Culture

Action Planning

MT meeting MT meeting 1010 Interviews Interviews 1010 Workshops/ Work conferences Workshops/ Work conferences 1313 Stakeholder Management Stakeholder Management 1010 Project/Programme Management: •Project planning (Prince II/MSP) •Conduct systems •Implementation monitor •Gantt chart •Plateau planning •Risk&issue planning •Budget planning •Quick wins/High impact interventions Project/Programme Management: •Project planning (Prince II/MSP) •Conduct systems •Implementation monitor •Gantt chart •Plateau planning •Risk&issue planning •Budget planning •Quick wins/High impact interventions Project/Programme Management: •Project planning (Prince II/MSP) •Plateau planning •Conduct systems •Implementation monitor •Gantt chart •Dependency matrix •Risk&issue planning •Budget planning •Quick wins/High impact interventions Project/Programme Management: •Project planning (Prince II/MSP) •Plateau planning •Conduct systems •Implementation monitor •Gantt chart •Dependency matrix •Risk&issue planning •Budget planning •Quick wins/High impact interventions 17/ 11 16 8 8 4 7 6 10 7 8 17/ 11 16 8 8 4 7 6 10 7 8 Kick off Kick off 1414 Top down/Planned Bottom up/Emergent Structure Culture

Implementing

Action lists Action lists 1111 Sounding group Sounding group 55 Progress meetings Progress meetings1010 Workshops/ Work conferences Workshops/ Work conferences 1515 Progress reports (World Class Perf.)

Progress reports (World Class Perf.)1212

Mindmap/ 9 square matrix Mindmap/ 9 square matrix 12 1 2 Project team/ Steering group Project team/ Steering group 1111 Pilots Pilots 99 Stakeholder Management Stakeholder Management 1414 Structural interventions: •Replacement/ Outplacement •Change payment structure •Describe competences/

instructions •Quick wins/High impact

interventions •Performance management •Logistical methods •Risk&issue management Structural interventions: •Replacement/ Outplacement •Change payment structure •Describe competences/

instructions •Quick wins/High impact

interventions •Performance management •Logistical methods •Risk&issue management 11 8 7 8 8 6 7 10 11 8 7 8 8 6 7 10 Training Training 1212 Team building Team building 77 Communication (drinks/event/ news letter) Communication (drinks/event/ news letter) 1313 Cultural/Behavioural Inteventions (Coaching): •MBTI •Core qualities •Belbin •Line of change •Reflected best self •Situational leadership •Caluwé •Management+ •Shadow management •Counseling Cultural/Behavioural Inteventions (Coaching): •MBTI •Core qualities •Belbin •Line of change •Reflected best self •Situational leadership •Caluwé •Management+ •Shadow management •Counseling 10 6 5 4 1 3 8 2 5 7 6 10 6 5 4 1 3 8 2 5 7 6 Kotter/Knoster (MaC wheel) Kotter/Knoster (MaC wheel) 66 Top down/Planned Bottom up/Emergent Structure Culture

Evaluation

Evaluation form (IG&H) Evaluation form (IG&H) 1616 Management Information Management Information 66 Interviews Interviews 88 Workshops/ Work conferences Workshops/ Work conferences 1010 Evaluation meeting Evaluation meeting1515 Executive Dinner Executive Dinner 99 Closing event (with project team)

Closing event (with project team)1111 Project Testimonial

Project Testimonial1313 MindmapMindmap 22

Implementation Audit Implementation Audit 33 Top down/Planned Bottom up/Emergent Structure Culture

Institutionalizing

After-care: •Feedback sessions •Workshops/ Work conferences •Coaching After-care: •Feedback sessions •Workshops/ Work conferences •Coaching 10 7 2 7 10 7 2 7 Dashboard Dashboard 33 Performance Scorecards Performance Scorecards 44 Top down/Planned Bottom up/Emergent Structure Culture

The horizontal axis represents a continuum that ranges from a focus on structure to a focus on culture. The vertical axis represents a continuum that ranges from a top

down and planned approach to a bottom up and emergent approach.The explanation of this is given in the results section of this research paper.