NPD Process Map

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“Pure Innovation”

APPENDIX

Questionnaire explanation

The questionnaire was developed with the Likert uni-dimensional scaling method. I'll explain the basic steps in developing a Likert or "Summative" scale.

• The first step is to define what it is you are trying to measure. Because this is a unidimensional scaling method, it is assumed that the concept you want to measure is one- dimensional in nature.

• The next step is creating a set of potential scale items. These items were rated on a 1-to-6 Disagree- Agree Response scale. I created these items by brainstorming and the help of the NPD process manager.

• Rating the Items. As a next step I had a group of ‘judges’ rate the items. I used a 1-to-6 rating scale where:

1. = Strongly unfavorable to the concept 2. = Unfavorable to the concept

3. = Somewhat unfavorable to the concept 4. = Somewhat favorable to the concept 5. = Favorable to the concept

6. = Strongly favorable to the concept

The questionnaire developed for this study consisted of four main sections: the NPD team, NPD process, NPD planning and the NPD project learning’s.

The first section was intended to determine how employees experience their task and responsibilities and those of their colleges within the NPD process.

The second section, are questions on the NPD process, in particular document handling, communication and approval within the project team.

The third had a focus on project planning and timing within the projects.

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Not to give a neutral choice to the respondents was done to force people to give an answer and not just choose for the easy ‘neutral’ way out.

Survey results

The response rate was 71% (even after reminder emails were sent, which did not actually provide many additional responses). A response of 60% is average for mailed internal questionnaires and the 71 % obtained in this study was felt to be more than reasonable.

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Questionnaire Results

# Ambi Pur questionnaires 36 36 36 36 36 36

# SANEX questionnaires 21 21 21 21 21 21

Total Questionnaires 57 57 57 57 57 57

AP SANEX TOT AP SANEX TOT AP SANEX TOT AP SANEX TOT AP SANEX TOT AP SANEX TOT I totally

agree with the statement

I totally agree with the statement

I mostly agree with the statement

I slightly agree with the statement

I slightly disagree with the statement

I mostly disagree with the statement

I totally disagree with the statement

total

+ + + ^{+ + +} ^{+ +} ^{+ +} ⁺ ⁺ ^- ^- ^{- -} ^{- -} ^{- - -} ^{- - -}

Roles and Responsibilities within NPD Process

6 8 14 18 10 28 7 2 9 1 2 3 2 0 2 2 0 2 58

My particular role and responsibilities in the NPD project team are clear to me.

16.7% 38.1% 24.6% 50.0% 47.6% 49.1% 19.4% 9.5% 15.8% 2.8% 9.5% 5.3% 5.6% 0.0% 3.5% 5.6% 0.0% 3.5%

The roles of my project team colleagues are clear to me. 3 4 7 17 9 26 8 6 14 4 2 6 5 1 6 1 0 1 60

8.3% 19.0% 12.3% 47.2% 42.9% 45.6% 22.2% 28.6% 24.6% 11.1% 9.5% 10.5% 13.9% 4.8% 10.5% 2.8% 0.0% 1.8%

10 11 21 16 11 27 5 0 5 2 0 2 2 0 2 0 0 0 57

I know which of my tasks has the highest priority.

27.8% 52.4% 36.8% 44.4% 52.4% 47.4% 13.9% 0.0% 8.8% 5.6% 0.0% 3.5% 0.0% 0.0% 3.5% 0.0% 0.0% 0.0%

4 0 4 1 3 4 6 3 9 8 3 11 11 8 19 6 5 11 58

I feel like I am the only one in the project who has the total overview.

11.1% 0.0% 7.0% 2.8% 14.3% 7.0% 16.7% 14.3% 15.8% 22.2% 14.3% 19.3% 30.6% 38.1% 33.3% 16.7% 23.8% 19.3%

Changing NPD Team Members

If I were to handover the project to another colleague, it is easy to pass on the relevant

information. 3 2

5 17 12

29 8 1

9 5 3

8 2 3

5 1 0

1 57

8.3% 9.5% 8.8% 47.2% 57.1% 50.9% 22.2% 4.8% 15.8% 13.9% 14.3% 14.0% 5.6% 14.3% 8.8% 2.8% 0.0% 1.8%

0 0 0 9 4 13 11 3 14 8 7 15 5 8 13 3 0 3 58

New project team members find out what the other team members are doing in the project really easily.

0.0% 0.0% 0.0% 25.0% 19.0% 22.8% 30.6% 14.3% 24.6% 22.2% 33.3% 26.3% 13.9% 38.1% 22.8% 8.3% 0.0% 5.3%

If the NPD Project Manager changes, I am confident that all information would change

hands smoothly. 2 0 2 10 4 14 9 6 10 9 6 15 3 5 8 1 1 2

51

5.6% 0.0% 3.5% 27.8% 19.0% 24.6% 25.0% 28.6% 17.5% 25.0% 28.6% 26.3% 8.3% 23.8% 14.0% 2.8% 4.8% 3.5%

NPD Process Communication

0 3 3 12 7 19 10 1 11 6 7 13 6 4 10 2 2 4 60

Important verbal information is always confirmed in writing.

0.0% 14.3% 5.3% 33.3% 33.3% 33.3% 27.8% 4.8% 19.3% 16.7% 33.3% 22.8% 16.7% 19.0% 17.5% 5.6% 9.5% 7.0%

1 1 2 4 8 12 13 0 13 7 6 13 9 6 15 2 1 3 58

It is easy to follow the project via e-mails.

2.8% 4.8% 3.5% 11.1% 38.1% 21.1% 36.1% 0.0% 22.8% 19.4% 28.6% 22.8% 25.0% 28.6% 26.3% 5.6% 4.8% 5.3%

I am copied on all relevant e-mails about the project. 4 3 7 9 9 18 6 5 11 6 3 9 6 3 9 5 0 5 59

10.0% 14.3% 12.3% 25.0% 42.9% 31.6% 16.7% 23.8% 19.3% 16.7% 14.3% 15.8% 16.7% 14.3% 15.8% 13.9% 0.0% 8.8%

18 11 29 16 9 25 1 0 1 0 1 1 0 0 0 1 0 1 57

Speaking face to face with people helps me complete my task.

50.0% 52.4% 50.9% 44.4% 42.9% 43.9% 2.8% 0.0% 1.8% 0.0% 4.8% 1.8% 0.0% 0.0% 0.0% 2.8% 0.0% 1.8%

3 1 4 6 1 7 7 5 12 7 4 11 6 9 15 7 2 9 58

I feel like I am been left out of important information within a project.

8.3% 4.8% 7.0% 16.7% 4.8% 12.3% 19.4% 23.8% 21.1% 19.4% 19.0% 19.3% 16.7% 42.9% 26.3% 19.4% 9.5% 15.8%

NPD Process Documents

Key NPD documents are the result of full team collaboration. 4 7 11 14 8 22 4 2 6 7 1 8 4 3 7 3 0 3 57

11.1% 33.3% 19.3% 38.9% 38.1% 38.6% 11.1% 9.5% 10.5% 19.4% 4.8% 14.0% 11.1% 14.3% 12.3% 8.3% 0.0% 5.3%

I need to see the signatures and comments made by the document approvers to adjust

my work. 2 0 2 11 8 19 6 7 13 9 2 11 4 2 6 4 1 5

56

5.6% 0.0% 3.5% 30.6% 38.1% 33.3% 16.7% 33.3% 22.8% 25.0% 9.5% 19.3% 11.1% 9.5% 10.5% 11.1% 4.8% 8.8%

Getting all the documents approved often delays the project. 10 3 13 8 9 17 8 4 12 4 3 7 5 2 7 1 0 1 57

27.8% 14.3% 22.8% 22.2% 42.9% 29.8% 22.2% 19.0% 21.1% 11.1% 14.3% 12.3% 13.9% 9.5% 12.3% 2.8% 0.0% 1.8%

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NPD Planning and Process

I know exactly what tasks I am scheduled to complete and their deadlines. 8 9 17 14 10 24 8 3 11 4 0 4 2 0 2 0 0 0 58

22.2% 42.9% 29.8%

38.9% 47.6% 42.1%

22.2% 14.3% 19.3%

11.1% 0.0% 7.0%

5.6% 0.0% 3.5%

0.0% 0.0% 0.0%

When I have finished my tasks, I report them immediately to the people responsible for

the 9 11 20 17 7 24 10 3 13 0 1 1 1 0 1 0 0 0

59 following tasks.

25.0% 52.4% 35.1% 47.2% 33.3% 42.1% 27.8% 14.3% 22.8% 0.0% 4.8% 1.8% 2.8% 0.0% 1.8% 0.0% 0.0% 0.0%

It is very clear which tasks the project team have completed. 1 1 2 12 9 21 7 7 14 11 2 13 4 1 5 1 1 2 57

2.8% 4.8% 3.5% 33.3% 42.9% 36.8% 19.4% 33.3% 24.6% 30.6% 9.5% 22.8% 11.1% 4.8% 8.8% 2.8% 4.8% 3.5%

0 1 1 8 7 15 9 4 13 12 5 17 5 4 9 2 0 2 57

Dates when tasks are scheduled and actually completed are easy to see.

0.0% 4.8% 1.8% 22.2% 33.3% 26.3% 25.0% 19.0% 22.8% 33.3% 23.8% 29.8% 13.9% 19.0% 15.8% 5.6% 0.0% 3.5%

I know exactly what tasks the project team is working on for each of my projects. 1 1 2 14 7 21 11 7 18 8 4 12 0 2 2 2 1 3 58

2.8% 4.8% 3.5% 38.9% 33.3% 36.8% 30.6% 33.3% 31.6% 22.2% 19.0% 21.1% 0.0% 9.5% 3.5% 5.6% 4.8% 5.3%

For all tasks it is clear what is required to be done. 0 2 2 13 9 22 11 3 14 8 5 13 2 3 5 2 0 2 58

0.0% 9.5% 3.5% 36.1% 42.9% 38.6% 30.6% 14.3% 24.6% 22.2% 23.8% 22.8% 5.6% 14.3% 8.8% 5.6% 0.0% 3.5%

2 0 2 6 6 12 12 3 15 8 6 9 6 5 11 0 1 1 50

Within a NPD project I know the protocol, but I usually use a different way to complete my task faster and better.

5.6% 0.0% 3.5% 16.7% 28.6% 21.1% 33.3% 14.3% 26.3% 22.2% 28.6% 15.8% 16.7% 23.8% 19.3% 0.0% 4.8% 1.8%

Decision Making

Information is highly dispersed, making NPD decisions difficult. 2 2 4 8 4 12 12 9 21 6 5 11 7 2 9 1 0 1 58

5.6% 9.5% 7.0% 22.2% 19.0% 21.1% 33.3% 42.9% 36.8% 16.7% 23.8% 19.3% 19.4% 9.5% 15.8% 2.8% 0.0% 1.8%

The project team have difficulty understanding the reasons behind the decision. 1 2 3 9 2 11 15 6 21 1 6 7 9 5 14 1 1 2 58

2.8% 9.5% 5.3% 25.0% 9.5% 19.3% 41.7% 28.6% 36.8% 2.8% 28.6% 12.3% 25.0% 23.8% 24.6% 2.8% 4.8% 3.5%

Before decisions are taken, plans are made for potential outcomes. 0 1 1 9 8 17 15 5 20 5 4 9 6 2 8 0 0 0

55

0.0% 4.8% 1.8% 25.0% 38.1% 29.8% 41.7% 23.8% 35.1% 13.9% 19.0% 15.8% 16.7% 9.5% 14.0% 0.0% 0.0% 0.0%

Project Information Archive

Project information is archived and organised enabling easy access to the project

information later. 1 2

3 7 2

9 9 4

13 3 6

9 12 4

16 4 3

7 57

2.8% 9.5% 5.3% 19.4% 9.5% 15.8% 25.0% 19.0% 22.8% 8.3% 28.6% 15.8% 33.3% 19.0% 28.1% 11.1% 14.3% 12.3%

3 1 4 6 4 10 7 3 10 2 5 7 10 5 15 8 4 12 58

Learning’s from projects, are always used in future projects

8.3% 4.8% 7.0% 16.7% 19.0% 17.5% 19.4% 14.3% 17.5% 5.6% 23.8% 12.3% 27.8% 23.8% 26.3% 22.2% 19.0% 21.1%

0 1 1 5 0 5 9 3 12 10 5 15 10 7 17 2 6 8 58

I never use information from completed NPD projects for new projects.

0.0% 4.8% 1.8% 13.9% 0.0% 8.8% 25.0% 14.3% 21.1% 27.8% 23.8% 26.3% 27.8% 33.3% 29.8% 5.6% 28.6% 14.0%

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eProject software screenshots

NPD Process Map

PRO C ES S

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Example from Feasibility Phase

PRO C ES S

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