University of Groningen
Public service guarantees
Thomassen, Jean Pierre Robert
IMPORTANT NOTE: You are advised to consult the publisher's version (publisher's PDF) if you wish to cite from it. Please check the document version below.
Document Version
Publisher's PDF, also known as Version of record
Publication date: 2018
Link to publication in University of Groningen/UMCG research database
Citation for published version (APA):
Thomassen, J. P. R. (2018). Public service guarantees: Exploring the design and implementation of service guarantees in public settings. University of Groningen, SOM research school.
Copyright
Other than for strictly personal use, it is not permitted to download or to forward/distribute the text or part of it without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license (like Creative Commons).
Take-down policy
If you believe that this document breaches copyright please contact us providing details, and we will remove access to the work immediately and investigate your claim.
Downloaded from the University of Groningen/UMCG research database (Pure): http://www.rug.nl/research/portal. For technical reasons the number of authors shown on this cover page is limited to 10 maximum.
516437-L-bw-Thomassen-SOM 516437-L-bw-Thomassen-SOM 516437-L-bw-Thomassen-SOM 516437-L-bw-Thomassen-SOM Processed on: 16-1-2018 Processed on: 16-1-2018 Processed on: 16-1-2018
Processed on: 16-1-2018 PDF page: 170PDF page: 170PDF page: 170PDF page: 170
170
Acknowledgements
I would like to thank all the people who contributed to the writing of this dissertation. First of all, many thanks for the know-how, time and patience of my promotores Prof. dr. ir. C.T.B. Ahaus (RUG), Prof. dr. S. Van de Walle (KU Leuven) and my copromoter Dr. M.C. Leliveld (RUG). Also many thanks for the valuable feedback on the content of my dissertation from the members of the assessment committee Prof. dr. D.P. van Donk (RUG), Prof. dr. J. Hogreve (Katholische Universität Eichstätt-Ingolstadt) and Prof. dr. G.J. Odekerken-Schröder (Maastricht University).
Irma and Céline, thank you for your patience in all these years. I would also like to thank Rik Brom, Frank Faber, Anouk van der Meer, Peter Severens and Udo Nabitz for their contributions to Chapter 5; Lindsey Ahaus, Michiel Spitzer and Asma Naimi for their support during the analysis for Chapter 6; the consultancy RONT for the support during the research for the Chapters 2, 5 and 6; and finally Christiaan Cusell for helping me with reviewing and improving the English grammar of this dissertation.
