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Information and records management systems and the impact of information
culture on the management of public information
Svärd, P.
Publication date
2014
Link to publication
Citation for published version (APA):
Svärd, P. (2014). Information and records management systems and the impact of
information culture on the management of public information.
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APPENDIX 1
Interview Guide – Study One
The purpose of this interview schedule is to solicit responses regarding on-going projects that are directed at improving business processes (verksamhetsutveckling), including the creation of information systems that would better the delivery of service to the citizens.
Ownership and Finances
Q.1. Who is responsible for the project and who owns it? Q.2. How is the project financed?
Q.3. What is the role of management in the running of the project? (project manager, steering group, reference group and project team?)
Duration
Q.1. For how long is the project planned to go on?
Q.2. Is the set time span feasible and what happens if the deadline is not met?
Logic behind the Project
Q.1. Why was the project initiated and what are the factors that led to its initiation?
Q.2. Was the decision to undertake the project a political directive or was it from within the organization (the administrative unit “förvaltning”)?
Q.3. How well planned is the project?
-Was a pre-study carried out before the initiation of the project?
-Is there a standard that is being followed regarding the running of the project? Are there any stovepipes that might hinder the progress of the project?
Project Gains
Q.1. What is the project meant to achieve?
- What are the savings the commune attains by the implementation of the project?
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- What impact will the project have on the rest of the organization?
Personnel Involvement
Q.1. Who are the people in the organization that are involved in the project? -How have the personnel understood the goals of the project?
-How will the improvement affect the current personnel in terms of rationalization and retrenchment?
Q.2. What type of competence will the personnel be required to develop? - How has competence development been planned for?
Customer Orientation (citizens)
Q.1. What type of customer orientation does the project have? - what type of clientele is the project directed at?
- How have the needs of the customers to which the project is directed been analyzed?
- What is the level of the expected improvement in customer service?
Information Systems
Q.1. How have the current information systems towards service delivery worked?
- Are there integrations with other systems?
- Are there any outsourced systems and if the answer is yes, what impact do they have on the records?
Q.2. Who is responsible for the system’s development and operation?
Is there any documentation on the different systems that are part of the projects?
Q.3. Is there any long-term preservation strategy? Q.4. How has the issue of meta-data been planned for?
Evaluation
Q.1.When, how and in what ways will the project be evaluated if it has achieved the stated goals?
166 Interview Coding for Study One:
Table of Participant Codes Participant Code Municipality Role A1 A Project manager A2 A Project manager A3 A Project manager A4 A Project manager A5 A Project manager A6 A Project manager A7 A Project manager A8 B Project manager A9 B Project manager
A10 B Project manager
A11 B Project manager
A12 B Project manager
A13 B Project manager
A14 B Project manager
A15 B Project manager
