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Understanding multiple sponsor effects : the influence of sponsor-event fit on the sponsor attitude, event attitude and attitude towards the sponsorship and the moderating effect of multiple sponsors.

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Faculty  of  Economics  and  Business  

MSc  Business  Studies  -­‐  Marketing  

 

 

 

 

 

 

Understanding  Multiple  Sponsor  Effects  

The  influence  of  sponsor-­‐event  fit  on  the  sponsor  attitude,  event  attitude,  and  attitude  

towards  the  sponsorship  and  the  moderating  effect  of  multiple  sponsors                               Thesis       January  30th,  2014     Author   Marc  ter  Beek  

10514872    

Supervisor  University  of  Amsterdam   Dr.  K.A.  Venetis  

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Preface    

     

After   almost   7   years   of   studying,   this   master   thesis   represents   my   final   chapter   as   a   student.  Looking  back  at  this  time,  it  was  an  intense  and  especially  exciting  period  in  my   life.  Besides  studying,  a  lot  of  things  have  happened  during  my  time  as  a  student.  The   study  trip  to  South  Africa,  and  the  one-­‐year  fulltime  internship  at  Royal  Grolsch  are  just   few  of  them.    

  First  of  all,  I  would  like  to  thank  my  parents.  You  made  everything  possible  and   always   supported   me.   Without   this   support,   it   would   have   been   a   lot   harder   to   accomplish  my  goals  and  I  am  grateful  for  every  bit  of  it.  Beside  my  parents  I  would  like   to  thank  my  close  friend  Niek.  Together  we  started  our  master  Marketing  in  Amsterdam   and  throughout  the  year  we  challenged  and  helped  each  other  a  lot.  

  Last  but  not  least,  I  would  like  to  thank  Dr.  Karin  A.  Venetis  for  supervising  my   master   thesis.   Your   support   and   clear   guidance   helped   me   to   accomplish   my   thesis   within  the  time  required.    

 

But  overall,  I  want  to  devote  this  moment  and  my  thesis  to  my  grandmother.    As  one  of   the   most   important   persons   in   my   life,   it   was   your   last   goal   to   see   me   finishing   my   Master.  Unfortunately  I  was  too  late,  but  your  desire  to  see  me  finishing  my  Master  was   very  inspiring  and  helped  me  to  stay  focused  on  my  study  at  all  times.    

     

Marc  ter  Beek  

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Management  Summary  

   

Developments  in  the  field  of  sponsorship-­‐linked  marketing  in  the  past  decades  have  led   to   a   shift   in   theoretical   and   particular   managerial   attention.   Whereas   previously   only   one   or   few   sponsors   sponsored   an   event,   nowadays   major   events,   wherein   multiple   companies   sponsor   an   event   simultaneously,   have   become   the   norm.   Despite   the   considerable   corporate   popularity,   it   must   be   recognized   that   current   research   of   sponsorship  lacks  behind  marketing  practice.    

  This   study   aimed   to   investigate   the   importance   of   event-­‐sponsor   fit   in   a   sponsorship  setting.  Through  an  experimental  design  this  study  examined  the  effect  of   event-­‐sponsor  fit  on  a)  event  attitude,  b)  sponsor  attitude,  and  c)  attitude  towards  the   sponsorship.   In   addition,   the   impact   of   the   number   of   participating   sponsors   on   this   effect  was  examined.    

Overall,  it  is  proven  that  high  event-­‐sponsor  fit  is  more  favorable  than  low  event-­‐ sponsor   fit,   since   consumers’   attitudes   towards   the   sponsor   and   towards   the   sponsorship  were  more  favorable  in  the  high  event-­‐sponsor  fit  condition.  In  addition  to   this,   it   is   also   proven   that   brands   entering   a   low-­‐fit   sponsorship   could   harm   brand-­‐   (sponsor)-­‐attitude  by  doing  so.    

  Finally,  no  significant  moderating  effect  of  the  number  of  sponsors  was  found  on   the   effect   of   fit   on   a)   event   attitude,   b)   sponsor   attitude,   and   c)   attitude   towards   the   sponsorship.            

Keywords:   Sponsorship-­‐linked   Marketing,   Fit,   Sponsorship,   Sponsor   attitude,   Event  

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Table  of  Content  

 

Preface  ...  III     Management  Summary  ...  V    

Table  of  Content  ...  VII    

List  of  figures  &  tables  ...  IX    

1.  Introduction  ...  1  

  1.1  Introduction  of  the  research  ...  1  

1.2  Research  Question  &  Sub-­‐questions  ...  4  

1.3  Theoretical  Relevance  ...  5  

1.4  Practical  Relevance  ...  6  

1.5  Research  objectives  ...  7  

1.6  Research  structure  ...  7  

  2.  Theoretical  framework  &  Hypotheses  ...  9  

  2.1  Sponsorship  in  general  ...  9  

2.2  Event-­‐sponsor  fit  ...  10  

2.2.1  Sponsor  attitude  ...  11  

2.2.2  Event  attitude  ...  12  

2.2.3  Attitude  towards  the  sponsorship  ...  13  

2.3  Other  important  conditions  for  sponsorship  ...  14  

2.4  Multiple  sponsors  ...  15   2.5  Conceptual  model  ...  20     3.  Methodology  ...  21     3.1.  Research  method  ...  21   3.1.1  Data  collection  ...  22   3.1.2  Variables  ...  23   3.2  Research  design  ...  23   3.2.1  Pre-­‐test  ...  24   3.2.2  Main  Research  ...  26   3.2.3  Constructs  ...  27        

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4.  Results  ...  29     4.1  Pre-­‐test  ...  29   4.2  Main  experiment  ...  30   4.2.1  Reliability  Analysis  ...  31   4.2.2  Descriptive  statistics  ...  31   4.2.3  Response  analysis  ...  33  

4.2.4  Fit  manipulation  check  ...  34  

4.2.5  Number  of  sponsors  manipulation  check  ...  34  

4.2.6  Correlation  ...  36   4.2.7  Sponsorship  effects  ...  37   4.2.8  Hypothesis  testing  ...  38   4.2.9  Additional  analysis  ...  40   4.2.10  Overview  hypotheses  ...  42     5.  Discussion  ...  43     5.1  Discussion  ...  43   5.2  Theoretical  implications  ...  47   5.3  Managerial  implications  ...  48     6.  Limitations  and  future  research  ...  49  

  6.1  Conclusion  ...  51     7.  References  ...  53     8.  Appendix  ...  57  

Appendix  A:  Experimental  group  examples  ...  57  

Appendix  B:  t-­‐test  pre-­‐test  fit  ...  58  

Appendix  C:  Reliability  analyses  main  experiment  ...  59  

Appendix  D:  Avona’s  main  characteristics  ...  60  

Appendix  E:  Response  Analysis  ...  62  

Appendix  F:  Fit  manipulation  check  main  experiment  ...  63  

Appendix  G:  Correlation  matrix  main  research  ...  64  

Appendix  H:  Sponsorship  effects  ...  65  

Appendix  I:  Hypothesis  testing  ...  66  

Appendix  I-­‐I:  Hypothesis  1  ...  66  

Appendix  I-­‐II:  Hypothesis  2  ...  67  

Appendix  I-­‐III:  Hypothesis  3  ...  68  

Appendix  I-­‐IV:  Hypotheses  4,  5,  and  6  ...  69  

Appendix  J:  Additional  Analysis  ...  71    

     

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List  of  figures  &  tables  

     

FIGURE  1:  CONCEPTUAL  MODEL  ...  20    

FIGURE  2:  INTERACTION  EFFECTS  ...  40  

         

TABLE  1:  MEASUREMENT  SCALES  PRE-­‐TEST  ...  25    

TABLE  2:  EXPERIMENTAL  CONDITIONS  ...  26    

TABLE  3:  MEASUREMENT  SCALES  MAIN  RESEARCH  ...  27    

TABLE  4:    OUTCOMES  PRE-­‐TEST  ...  30    

TABLE  5:  DESCRIPTIVE  STATISTICS  MAIN  CHARACTERISTICS  AND  DEPENDENT  VARIABLES  ...  32    

TABLE  6:  RESPONSE  ANALYSIS  ...  33    

TABLE  7:  NUMBER  OF  SPONSORS  CHECK  ...  35    

TABLE  8:  INTER-­‐ITEM  CORRELATION  MATRIX  ...  36    

TABLE  9:  OVERVIEW  HYPOTHESES  ...  42  

                                               

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1.  Introduction    

 

In  the  main  introduction,  a  brief  overview  of  this  research  is  provided,  followed  by  the   research  questions,  the  theoretical  and  practical  relevance  of  this  research,  the  desired   objectives  of  this  research,  and  the  overall  structure  of  this  research  

 

1.1  Introduction  of  the  research  

 

Firms  have  a  variety  of  options  to  choose  from  when  constructing  a  marketing  program   to   reach   existing   and   potentially   new   customers.   According   to   Meenaghan   (2001),   commercial   sponsorship   represents   one   of   the   most   fast   growing   areas   of   marketing   activity.  Examples  of  (corporate)  sponsorships  exists  for  many  years,  however,  the  last   three   decades   have   seen   the   development   of   a   more   structured,   professional,   and   commercial   version   of   sponsorship,   which   is   becoming   more   and   more   pragmatic   in   business  terms,  and  operate  on  a  more  global  scale  (Meenaghan,  2001).  More  recently,   the  International  Events  Group  (IEG)  strengthens  this  line  of  reasoning.  According  to  the   IEG  (2013),  worldwide  sponsorship  spending  have  increased  from  44  billion  in  2009  to   51.1  billion  in  2012.  In  addition,  IEG  forecasts  a  4.2%  growth  in  2013;  which  means  that   total   worldwide   sponsorship   spending   will   be   worth   around   53.3   billion   dollars.     The   IEG   also   indicates   a   shift   in   spending   from   advertising   and   sales   promotion   towards   sponsorship   agreements.   According   to   Tolk   (2011)   this   trend   is   also   visible   in   The   Netherlands.   Despite   the   financial   crisis,   total   Dutch   sponsorship   spending   increased   from   850   million   euro   in   2010   to   a   total   of   875   million   euro   in   2011.   Reflecting   this   importance   in   marketing   practice,   sponsorship-­‐linked   marketing   has   become   an   increasingly  important  field  in  marketing  research.    

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Several   researches   have   examined   important   factors   of   sponsorship   agreements.   So-­‐ called  fit  between  the  sponsor  and  the  event  has  been  argued  to  be  important  for  several   sponsorship  outcomes.  In  their  meta-­‐analysis,  Olson  and  Thjomoe  (2011)  provided  an   extensive   overview   of   fit-­‐related   research   in   sponsorship   context   and   indicated   that   current  research  is  highly  fragmentized  and  often  had  a  different  focus.  Therefore,  this   research   aims   to   include   three   important   sponsorship   outcomes,   influenced   by   event-­‐ sponsor   fit:   sponsor   attitude,   event   attitude   and   sponsorship   attitude.     First,   sponsor   attitude   can   be   defined   as   the   consumer   (visitor)   attitude   towards   the   sponsor.   According   to   Speed   and   Thompson   (2000),   sponsor   attitude   is   strongly   influenced   by   perceived  event-­‐sponsor  fit.  Second  and  in  line  with  sponsor  attitude,  event  attitude  can   be   defined   as   the   consumer   (visitor)   attitude   towards   the   event.   In   their   sponsorship   study,  Martensen  et  al.  (2007)  found  a  positive  relationship  between  event-­‐sponsor  fit   and   event   attitude.   Third,   fit   between   sponsor   and   the   event   have   been   argued   to   be   important  for  the  “attitude  towards  the  sponsorship”  by  several  researches,  which  in  turn   has  several  other  outcomes,  depending  on  the  actual  focus  of  the  research  (e.g.  Mazodier   &   Merunka.   2011;   Cornwell   et   al.,   2005).   Attitude   towards   the   sponsorship   can   be   described  as  the  consumers’  attitude  towards  the  event-­‐  and  sponsor  combination.  So  it   is  not  merely  the  sponsor-­‐  or  event  attitude,  but  the  combined  event-­‐sponsor-­‐package,   as  perceived  by  the  consumer.  In  addition,  sponsor  attitude,  event  attitude,  and  attitude   towards   the   sponsorship   will   result   in   various   (marketing)   outcomes/objectives.   Although   these   outcomes   are   important   for   event-­‐   and   business   managers,   these   outcomes  fall  outside  the  scope  of  this  research.      

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Besides   this   theoretical   foundation   of   fit,   practical   it   makes   also   more   sense   that   for   example   Red   bull,   with   a   strong   extreme   sports   image,   is   sponsoring   the   extreme   X-­‐ games  instead  of  a  company  without  this  extreme  image,  like  for  example  Libresse.    

Despite  the  considerable  corporate  popularity  in  the  topic  of  sponsorship-­‐linked   marketing,   it   must   be   recognized   that   current   research   of   sponsorship   lacks   a   comprehensive   and   strong   understanding   of   how   sponsorship   actually   works   in   the   mind  of  the  consumer  and  in  addition,  how  it  might  be  even  more  effective  (Cornwell,   2008).     Although   nowadays   many   events   exist   of   multiple   sponsors,   past   and   present   research  has  primary  focused  on  factors,  moderators  and  mediators  in  a  single  sponsor-­‐ event   setting.   In   fact,   major   events,   wherein   multiple   companies   sponsor   an   event   simultaneously,  have  become  the  norm.  Visitors  at  all  kind  of  sport  and/or  music  events   are  confronted  with  a  variety  of  companies  sponsoring  the  event.  For  example,  Grolsch,   Converse,  DE  Master  Blenders,  HI  and  many  other  companies  were  official  sponsors  of   the  major  Dutch  music  festival  Lowlands  2013.    Given  in  context  that  academic  research   primary   has   focused   on   single   sponsor-­‐event   settings,   current   knowledge   about   sponsoring  lacks  behind  marketing  practice.  Therefore,  this  results  in  several  gaps  in  the   literature,  and  a  number  of  researchers  have  called  for  additional  research  on  multiple   sponsorships  (Cornwell  et  al.,  2005;  Cornwell  2008).      

The   purpose   of   this   research   is   to   address   one   of   the   gaps   in   the   sponsorship   literature   by   investigating   how   the   number   of   sponsors   is   affecting   specific   solo   sponsor-­‐event  outcomes.  Specifically,  this  research  will  examine  the  moderating  effect   of  the  number  of  sponsors  on  sponsor  attitude,  event  attitude,  and  attitude  towards  the   sponsorship,  resulting  from  the  fit  between  the  sponsor  and  the  event.  By  the  authors’   knowledge,   no   single   study   to   date   has   focused   on   these   three   levels   of   sponsorship   outcomes,  especially  not  in  a  multiple-­‐sponsor  setting.  

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1.2  Research  Question  &  Sub-­‐questions  

 

Taking  the  background  information  as  mentioned  in  the  introduction  into  consideration,   the  main  research  question,  and  associated  sub-­‐questions  can  be  formulated:  

 

“What  is  the  influence  of  the  fit  between  the  sponsor  and  the  event  on  the  sponsor   attitude,   event   attitude,   and   attitude   towards   the   sponsorship,   and   what   is   the   moderating  effect  of  the  number  of  sponsors”    

   

In   order   to   answer   this   main   question,   the   following   sub-­‐questions   have   been   formulated  as  well:  

 

Additional  sub-­‐questions:    

• What  is  sponsoring,  and  why  is  it  important?  

• What  is  fit,  and  what  is  its  role  and  influence  in  a  sponsor-­‐event  setting?  

• How  can  sponsor  attitude,  event  attitude,  and  attitude  towards  the  sponsorship  be   defined?  

• What  is  the  effect  of  multiple  sponsors  in  a  low-­‐fit  sponsor-­‐event  setting?   • What  is  the  effect  of  multiple  sponsors  in  a  high-­‐fit  sponsor-­‐event  setting?    

   

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1.3  Theoretical  Relevance  

 

Most  research  conducted  by  scholars  on  sponsorship  has  focused  on  a  sponsor  setting   wherein  only  one  company  sponsors  an  event.  In  an  integrative  review,  Cornwell  et  al.   (2005)   provided   a   summarized   theoretical   understanding   of   the   sponsorship   topic.   Although   they   give   a   overview   of   current   research,   Cornwell   et   al.   (2005)   argued   that   due   to   the   use   of   mainly   weakly   controlled   field   studies,   current   research   contributes   little   to   our   understanding   how   individuals   process   sponsorship-­‐linked   marketing   communications.   Therefore,   this   study   will   contribute   to   the   existing   literature   by   replicating  some  of  the  field  studies  in  an  experimental  setting,  with  much  more  control   over  all  the  variables.  

  As   mentioned,   most   academic   research   has   focused   on   a   single   sponsor-­‐event   setting.   Therefore,   little   is   know   about   the   effects   of   multiple   sponsors   and   numerous   gaps   in   the   multiple-­‐sponsor   literature   exist.     By   the   authors   knowledge   very   few   researchers  have  focused  on  multiple-­‐sponsor  research,  but  some  research  is  done.  First   of  all,  Carrillat,  Lafferty  and  Harris  (2005)  investigated  the  effect  of  less  familiar  brands   and  familiar  brands  in  single  and  multiple  sponsorship  arrangements.  They  found  that   the   effects   of   sponsorship   on   attitudes   and   purchase   intentions   were   greater   for   low   familiarity   brands   than   for   high   familiarity   brands.   Second,   Ruth   and   Simonin   (2003)   found   that   consumer   attitudes   towards   two   concurrent   sponsoring   brands   have   a   positive   impact   on   attitude   towards   the   event.   Third,   Ruth   and   Simonin   (2006)   found   that   both   perceived   positive   and   negative   sponsor-­‐intentions   were   diluted   by   an   increasing  number  of  sponsors,  resulting  in  a  shift  in  attitude  towards  the  event.    Finally,   Carrillat  et  al.  (2010)  conducted  a  research  on  image  transfer  between  two  concurrent   sponsoring  brands.  They  found  that,  under  specific  conditions,  either  image  transfer  or   image  contrast  occur  between  two  sponsoring  brands.  

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By  the  authors  knowledge,  no  single  study  has  examined  the  interaction  of  on  the  one   hand  the  fit  between  the  sponsor  and  the  event,  and  on  the  other  hand  the  influence  of   the   number   of   sponsors   on   the   perceived   fit.   The   current   research   will   add   to   scarce   existing   multiple-­‐sponsor   literature   by   investigating   the   influence   of   fit   between   the   sponsor   and   the   event   on   a)   sponsor   attitude,   b)   event   attitude,   and   c)   the   attitude   towards  the  sponsorship  in  an  experimental  setting,  and  by  examining  the  moderating   effect   of   multiple   sponsors.   By   doing   so,   this   research   will   provide   a   complete   understanding   of   the   effect   of   multiple   sponsors   on   the   relationship   between   event-­‐ sponsor  fit  and  the  mentioned  sponsorship  outcomes.    

 

 

1.4  Practical  Relevance  

 

As   already   mentioned   in   the   introduction,   major   events   wherein   multiple   companies   sponsor   an   event   simultaneously   have   become   the   norm.   Events   are   more   and   more   sponsored   by   numerous   companies   and   often   the   sponsors   have   no   influence   in   determining   the   number   of   co-­‐sponsors   or   in   selecting   the   co-­‐sponsors.   The   lack   of   academic  attention  on  multiple-­‐sponsor  research  provides  business  managers  with  little   to  no  guidance  on  how  to  act  within  these  new  borders.  The  practical  relevance  of  this   research  therefore  lies  in  making  managers  aware  of  the  importance  of  fit  between  their   company   and   the   event   and   especially   the   effect   of   other   sponsors   on   their   brand   or   sponsor  agreement.    

   

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1.5  Research  objectives    

 

Overall  this  research  aims  to  broaden  the  current  multiple-­‐sponsor  literature.  The  main   objective  of  this  research  can  be  divided  into  two  parts:  

1. Determine   the   effect   of   event-­‐sponsor   fit   on   a)   sponsor   attitude,   b)   event   attitude,  and  c)  attitude  towards  the  sponsorship  in  an  experimental  setting.   2. Determine   the   moderating   effect   of   multiple   sponsors   on   the   effect   of   event-­‐

sponsor  fit  on  the  mentioned  sponsorship  outcomes.    

1.6  Research  structure  

 

This   paper   is   structured   in   the   following   way.   The   first   chapter   provides   a   general   overview  of  the  growing  marketing  phenomenon  sponsorship.  Background  information   is   provided   and   some   important   variables   and   gaps   in   the   existing   literature   are   introduced.  The  concepts  of  sponsor-­‐event  fit,  sponsor  attitude,  event  attitude,  attitude   towards  the  sponsorship,  and  the  concept  of  multiple-­‐sponsors  are  introduced  and  will   be   described   in   more   detail   in   chapter   two.     Chapter   two   consists   of   an   extensive   literature   review,   from   which   the   main   hypotheses   will   be   derived.   Chapter   three   provide   the   research   methods   and   the   results   are   presented   in   chapter   four.   The   discussion  and  implications  of  this  research  will  be  discussed  in  chapter  five  and  chapter   six  is  concerned  with  the  limitations  of  this  research.    

 

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2.  Theoretical  framework  &  Hypotheses        

 

In  this  chapter  the  theoretical  framework  of  this  thesis  will  be  provided.  The  author  will   discuss  the  main  known  variables  in  a  single-­‐sponsor  event  setting  and  the  state  of  the   art  research  on  events  with  multiple  sponsors  will  be  discussed.  Overall,  the  author  will   derive   relevant   hypotheses   from   the   literature.   Finally,   the   conceptual   model   will   be   presented.    

 

2.1  Sponsorship  in  general    

 

In   existing   literature   slightly   different   definitions   of   the   term   sponsorship   are   used.   Despite   nuances   in   the   actual   definition,   the   emphasis   mainly   lays   on   the   agreement   between  on  the  one  hand  the  sponsor  and  on  the  other  hand  the  sponsor  object  (event).   In  this  research  we  will  adopt  the  sponsorship  definition  used  by  Cornwell  et  al.  (2005),   derived  from  the  International  Events  Group  (IEG):  “a  cash  and/or  in-­‐kind  fee  paid  to  a   property  (typically  a  sports,  entertainment,  non-­‐profit  event  or  organization)  in  return  for   access   to   the   exploitable   commercial   potential   associated   with   that   property”.   Thus,   sponsorship  can  be  seen  as  (any  form  of)  investment  in  an  object,  to  get  access  to  the   potential   commercial   opportunities   of   this   particular   object.   In   addition,   sponsorship-­‐ linked  marketing  can  be  defined  as  “the  orchestration  and  implementation  of  marketing   activities  for  the  purpose  of  building  and  communicating  an  association  to  a  sponsorship”   (Cornwell,   1995).   Together,   these   two   definitions   indicate   the   difference   between   an   advertising   agreement   and   a   sponsor   agreement.   Whereas   advertising   offers   a   more   knowable  and  measurable  option,  sponsorship  involves  a  fee  paid  for  access  to  potential   future   communication   value   of   the   sponsorship.   Therefore,   the   outcomes   of   a   sponsorship  agreement  are  harder  to  measure  and  more  uncertain  in  advance.  

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Meenaghan  (2001)  stated  that  the  main  objectives  of  sponsorships  are  to  increase  brand   awareness  and  improve  brand  image  or  consumer  attitude  towards  the  brand.  Mazodier   and   Merunka   (2011)   added   to   this   line   of   reasoning   that   improved   brand   image   and   attitude  towards  the  brand  ultimately  would  enhance  brand  loyalty.        

  Now   the   concept   of   sponsorship   and   its   main   objectives   are   defined,   it   is   important  to  get  a  better  understanding  in  the  underlying  mechanisms.  What  makes  a   sponsorship   agreement   successful   and   what   are   the   main   drivers   for   success?   Many   authors  stressed  the  importance  of  fit  between  the  company  (sponsor)  and  the  event  for   a  successful  sponsorship  (e.g.  Mazodier  &  Merunka,  2011;  Cornwell  et  al.,  2005).  

 

2.2  Event-­‐sponsor  fit  

 

As  stated  before,  fit  between  the  sponsor  and  the  event  is  an  important  condition  for  a   successful  sponsorship  (e.g.  Cornwell,  2005;  Fleck  &  Quester,  2007;  Grohs  et  al.,  2004).   In   a   single   sponsor-­‐event   setting,   fit   reflects   the   similarity   between   the   company   (sponsor)   and   the   event.   An   important   question   is   how   to   define   fit.   What   is   fit?   And   what  is  its  role  and  influence  in  a  sponsor  setting?  In  trying  to  answer  the  first  question   many  researchers  have  gone  us  before.  Fleck  and  Quester  (2007)  provided  an  extensive   overview  of  more  than  25  variations  of  the  concept  fit  (or  congruence)  used  in  academic   research  from  1988  until  2004.  As  several  other  researchers  have  done  (e.g.  Mazodier   and  Merunka,  2007),  this  research  will  adopt  the  definition  of  fit  as  stated  by  Speed  and   Thompson  (2002).  Speed  and  Thompson  define  this  construct  as:  “the  degree  of  which   the  pairing  [of  an  event  and  sponsor]  is  perceived  as  well  matched  or  a  good  fit,  without   any  restrictions  on  the  basis  used  to  establish  fit”    

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Important  to  note  is  that  this  is  a  consumer-­‐based  conceptualization  of  fit.  Therefore,  fit   in  itself  is  important  for  a  company  when  considering  a  sponsorship.  In  contrast  to,  for   example   the   level   of   sponsorship,   fit   (or   especially   no   fit)   is   hard   to   alter.   Fit   is   a   perceived  construct  in  the  mind  of  the  consumer,  and  therefore  it  is  hard  to  change  in  a   short-­‐time   period.     For   the   second   question,   the   role   and   influence   of   fit,   Fleck   and   Quester  (2007)  also  summarized  more  than  25  different  finding  in  conducted  academic   research.   Again,   Speed   and   Thompson   (2000)   offered   a   quiet   extensive   and   widely   applicable  explanation  of  the  role  and  influence  of  fit.  They  stated  that  overall  fit  between   the  sponsor  and  the  property  (event)  improves  sponsorship  effectiveness.  In  addition,   an   important   question   that   arises   is   what   is   sponsorship   effectiveness.   In   their   meta-­‐ analysis,   Olson   and   Thjomoe   (2011)   provided   an   extensive   overview   of   the   all   the   fit   research  in  sponsorship  contexts.  As  many  researches  had  a  different  focus  or  research   approach,   this   research   will   focus   on   three   important   event-­‐sponsor   fit   outcomes:   sponsor  attitude,  event  attitude  and  attitude  towards  the  sponsorship.    

 

2.2.1  Sponsor  attitude  

 

Sponsor  attitude  has  been  the  primarily  focus  of  sponsorship-­‐research.  Several  authors   have  indicated  the  importance  of  event-­‐sponsor  fit  with  regard  to  the  attitude  towards   the   sponsor.   Speed   and   Thompson   (2000)   stated   that   consumer   evaluation   of   the   sponsor  was  strongly  influenced  by  the  perceived  event-­‐sponsor  fit.  According  to  Speed   and   Thompson   (2000)   a   high   event-­‐sponsor   fit   results   in   a   more   positive   attitude   towards   the   sponsor.   In   addition,   Becker-­‐Olsen   &   Simmons   (2002)   found   that   low-­‐fit   sponsorships  resulted  in  less  favorable  thoughts  and  attitudes  towards  the  sponsor.    

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Furthermore,   enhanced   attitude   towards   the   sponsor   will   eventually   lead   to   e.g.   more   positive   brand   attitude,   higher   purchase   intentions,   and   higher   brand   loyalty   (e.g.   Mazodier   and   Merunka,   2011).   Although   this   falls   outside   the   scope   of   this   research,   these   outcomes   are   important   for   sponsoring   firms.     Therefore,   sponsor   attitude,   resulting  from  a  sponsorship  is  a  very  important  outcome  for  sponsors.  Deriving  from   Speed  and  Thompson  and  Becker-­‐Olsen  &  Simmons  ,  the  first  hypothesis  is:    

 

H1a:     A   high   (low)   perceived   sponsor-­‐event   fit   relates   positively   (negatively)   to   attitude  towards  the  sponsor  

 

2.2.2  Event  attitude  

 

Besides   sponsor-­‐attitude,   attitude   towards   the   event   is   also   influenced   by   a   high-­‐ perceived  fit  between  the  sponsor  and  the  event.  Event  attitude  can  be  defined  as  the   overall  consumer  attitude  towards  an  event,  resulting  from  a  sponsorship.    Although  the   effects  on  event  attitude  are  way  less  examined,  Martensen  et  al.  (2007)  found  a  positive   effect  of  event-­‐sponsor  fit  on  attitude  towards  the  event.    Furthermore,  they  stated  that   positive   event   attitude   would   eventually   lead   to   higher   buying   intentions.   Again,   this   additional  step  falls  outside  the  scope  of  this  research.  As  the  main  focus  of  this  research   is   to   examine   the   effect   of   event-­‐sponsor   fit   and   the   number   of   sponsors   on   several   sponsorship  outcomes,  the  second  hypothesis  will  be:  

 

H2:     A   high   perceived   sponsor-­‐event   fit   relates   positively   to   attitude   towards   the   event  

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2.2.3  Attitude  towards  the  sponsorship  

 

Further   elaborating   on   the   role   and   influence   of   fit,   Mazodier   and   Merunka   (2011)   conducted   a   research   to   determine   the   effect   of   fit   on   sponsorship   outcomes.   The   authors  found  that  perceived  fit  between  the  brand  and  the  event  relates  positively  to   attitude   towards   the   sponsorship,   eventually   leading   to   higher   brand   loyalty.   Furthermore,   Simmons   and   Becker-­‐Olsen   (2006)   stated   that   a   low   fit   between   the   sponsor  and  the  event  will  result  in  a  less  favorable  attitude  towards  the  sponsorship.   The  attitude  towards  the  sponsorship  can  be  defined  as  overall  feelings  and  thoughts  of   a  consumer  about  the  sponsorship.  Thus,  sponsorship  attitude  is  the  perceived  feelings   and   perception   of   fit   when   the   event   and   the   sponsor   are   combined.   Simmons   and   Becker-­‐Olsen  (2006)  stated  that  the  attitude  towards  the  sponsorship  could  be  negative   or   positive,   unfavorable   or   favorable,   and   bad   or   good.   Thus,   a   higher   perceived   sponsor-­‐event  fit  relates  positively  to  attitude  towards  the  sponsorship,  leading  to  the   third  hypothesis:  

 

H3:     A   high   (low)   perceived   sponsor-­‐event   fit   relates   positively   (negatively)   to   attitude  towards  the  sponsorship  

             

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2.3  Other  important  conditions  for  sponsorship  

 

Although  the  focus  and  scope  of  this  research  is  on  the  fit  between  the  sponsor  and  the   event,   it   is   important   to   have   a   good   understanding   of   other   important   conditions   for   sponsorships.  In  this  way,  the  author  can  take  into  account  other  influencing  variables   and   control   for   them   in   the   experimental   setting.   As   stated   by   several   researchers,   familiarity   is   an   important   variable   in   an   event-­‐sponsor   setting   (e.g.   Cornwell   et   al.,   2005;  Carrilat  et  al.,  2005).  Thus,  for  this  particular  research  it  is  important  to  control   this   variable   in   the   experimental   setting.   Furthermore,   Gwinner   (1997)   identified   several  important  variables.  First  Gwinner  (1997)  stated  that  event  image  is  important   in  a  sponsorship.  Event  image  is  constructed  by  means  of  event  type  (e.g.  sport/musuc),   event   characteristics   (e.g.   event   size,   professional   status),   and   by   individual   factors   (number/strength   of   meanings).   Thus,   event   image   consists   of   event   type,   event   characteristics   and   individual   factors.   Furthermore,   Gwinner   (1997)   indicated   several   moderating   variables:   the   level   of   sponsorship,   event   frequency   and   product   involvement.    

In  addition,  Cornwell  et  al.  (2005)  identified  some  more  important  variables  for   sponsorships.   First,   individual   factors   like   involvement   and   arousal   are   important   variables.  Furthermore,  market  factors  (clutter,  brand  equity  and  competitor  activities)   are   important,   as   well   as   management   factors   (sponsorship   policy   and   types   of   activations/leverage).     Finally,   specific   processing   mechanics   are   important.   Overall,   these   variables   are   only   important   for   this   research   in   a   way   that   it   is   important   to   level/control  for  these  variables  in  every  different  experimental  setting.    

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2.4  Multiple  sponsors  

 

As   stated   in   the   introduction   of   this   research,   sponsorship   theory   is   lacking   behind   marketing   practices.   Major   events,   wherein   multiple   companies   sponsor   an   event   simultaneously,  have  become  the  norm.  A  sponsorship  with  more  than  one  sponsor  has   many  implications  for  both  sponsors  and  sponsor  object.    

By   the   authors’   knowledge   only   four   studies   exist   to   date   investigating   the   influences   of   multiple   sponsors,   all   with   a   different   focus.   The   very   first   article   is   the   article  from  Ruth  and  Simonin  (2003).  They  investigated  the  impact  of  prior  consumer   attitude   towards   two   concurrent   sponsoring   brands   on   the   attitude   towards   the   sponsored  event.  Their  findings  suggest  that  consumer  attitudes  toward  the  concurrent   sponsoring   brands   have   a   positive   impact   on   attitude   towards   the   event.   While   their   work  indicates  that  multiple  sponsors  can  influence  attitude  towards  the  event,  it  does   not   examine   the   effect   of   fit   in   a   multiple   sponsor   setting   on   the   attitude   towards   the   sponsorship.    

Carrillat  et  al.  (2010)  examined  the  concept  of  image  transfer  between  multiple   sponsors.  In  their  study  the  authors  found  that  concurrent  sponsorship  of  two  sponsors   lead   either   to   image   transfer   or   image   contrast   between   the   sponsoring   brands.   Their   research   added   to   sponsorship   literature   by   providing   a   better   understanding   of   the   effects  of  multiple  sponsorships  on  consumers’  attitude  towards  the  sponsors.    However,   this  study  does  not  investigate  the  impact  multiple  sponsors  have  on  perceived  sponsor-­‐ event  fit.    

  The   last   two   studies   (Carrilat   et   al.,   2005;   Ruth   and   Simonin,   2006)   both   examined   the   potential   diluting   effect   of   multiple   sponsors   on   specific   sponsorship   outcomes  and  therefore  these  studies  are  more  interesting  for  this  research.  In  the  first   research  Carrilat  et  al.  (2005)  examined  the  potential  diluting  effect  of  multiple  sponsors  

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on   the   advantages   that   less   familiar   brands   have   over   more   familiar   brands.   They   expected   to   find   diluting   effects   of   multiple   sponsors,   because   in   multiple-­‐sponsor   setting  information  processing  should  be  inhabited  due  to  more  stimuli.  The  number  of   sponsors  was  increased  using  real  unfamiliar  and  familiar  brands.  First  they  found  that   the   effects   of   a   sponsorship   for   attitude   and   purchase   intention   were   greater   for   low   familiarity   brand   than   for   high   familiarity   brands.   Furthermore,   and   against   their   expectations,  Carrillat  et  al.  (2005)  found  that  the  impact  of  (un)familiarity  on  attitude   and  purchase  intentions  for  brands  was  not  diluted  in  a  multiple  sponsor  setting  vis-­‐à-­‐ vis  a  single  sponsor  event  setting.  Carrilat  et  al.  (2005)  explained  this  counter-­‐intuitive   result  by  stating  that  in  the  multiple-­‐sponsor  setting  the  familiar  brand  could  have  been   so  strong,  that  it  also  affected  the  unfamiliar  brand.  Therefore,  it  could  have  been  that   the   unfamiliar   brand   was   less   subject   to   the   diluting   effect   of   multiple   sponsors.   In   conclusion,   it   is   very   important   for   the   current   research   to   control   of   these   kinds   of   between-­‐brand-­‐effects.    

The  second  research  on  events  with  multiple  sponsors  was  conducted  by  Ruth  and   Simonin  (2006).  Ruth  and  Simonin    (2006)  divided  their  research  into  two  parts.  In  the   first  part  of  their  study,  the  authors  found  that  the  positive  attitude  towards  the  event,   resulting   from   goodwill   sponsor   motives,   was   influenced   negatively   by   increased   number  of  sponsors.  Furthermore,  the  “negative”  effects  of  sales-­‐oriented  sponsors  on   attitude  towards  the  event  were  positively  influences  by  increased  number  of  sponsors.     In   the   second   part   of   the   study   the   impact   of   stigmatized   and   non-­‐stigmatized   event   beneficiaries   was   examined.   Again,   Ruth   and   Simonin   (2006)   found   that   when   the   number  of  sponsors  increased,  the  effects  on  attitude  towards  the  event  were  diluted.    

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In  sum,  positive  attitudes  towards  the  event  became  less  positive  and  negative  attitudes   towards  the  event  became  less  negative  when  the  number  of  sponsors  increased.  Ruth   and  Simonin  (2006)  also  examined  the  potential  diluting  effect  of  multiple  sponsors  on   the   attitude   towards   the   named   sponsor.   Again,   contrary   to   their   expectations,   but   in   line  with  Carrilat  et  al.  (2005)  they  found  no  diluting  effect  for  the  attitude  towards  the   sponsor.  Unfortunately,  Ruth  and  Simonin  (2006)  provided  no  potential  explanation  for   this  effect.  In  conclusion,  both  studies  provided  several  insights  concerning  our  research   model.  An  increased  number  of  sponsors  will  result  in:  

 

• A  diluting  effect  on  attitude  towards  the  event  (Ruth  and  Simonin,  2006)  

• No  diluting  effect  on  attitude  towards  the  sponsor  (Carrilat  et  al.,  2005;  Ruth  and   Simonin,  2006)  

 

Although  the  somewhat  counterintuitive  findings,  the  results  of  both  studies  cannot  be   ignored.   Therefore,   according   to   the   discussed   studies   from   Carrilat   et   al.   (2005)   and   Ruth  and  Simonin  (2006),  the  following  hypotheses  can  be  formulated:  

 

H4a:  An  increase  in  the  number  of  sponsors  from  one  to  two  in  a  sponsorship  will   have   a   diluting   effect   on   the   impact   of   event-­‐sponsor   fit   on   attitude   towards   the   event  

 

H4b:  An  increase  in  the  number  of  sponsors  from  two  to  five  in  a  sponsorship  will   have   a   diluting   effect   on   the   impact   of   event-­‐sponsor   fit   on   attitude   towards   the   event  

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H5a:  An  increase  in  the  number  of  sponsors  from  one  to  two  in  a  sponsorship  will   have  no  diluting  effect  on  the  impact  of  event-­‐sponsor  fit  on  attitude  towards  the   sponsor  

 

H5b:  An  increase  in  the  number  of  sponsors  from  two  to  five  in  a  sponsorship  will   have  no  diluting  effect  on  the  impact  of  event-­‐sponsor  fit  on  attitude  towards  the   sponsor  

 

A   first   potential   explanation   for   the   difference   in   effect   towards   sponsors   and   events   could  have  been  the  difference  in  strength  of  both  entities.  It  could  be,  for  example  in  the   Ruth  &  Simonin  (2006)  article,  that  the  event  was  not  salient  enough,  resulting  in  less   and  weaker  nodes  in  the  consumers’  mind.  Therefore,  the  event  could  have  been  more   vulnerable  to  the  diluting  effect  of  multiple  sponsors.    Therefore,  and  as  stated  before,  it   is  important  to  level  the  degree  of  familiarity  in  the  experimental  setting.  By  doing  so,   the   researcher   will   rule   out   differences   in   dilution   between   sponsors   and   events,   resulting  from  different  levels  of  salience/familiarly.    

  A   second   explanation   could   be   derived   from   the   celebrity   endorsement   theory,   also   used   by   Ruth   and   Simonin   (2006).   Based   on   the   attribution   theory   as   stated   by   Tripp   et   al.   (1994),   the   celebrity   theory   argued   that   a   celebrity   who   endorses   a   distinctive  brand  represents  a  more  distinctive  action.  In  addition,  consumers  evaluate   distinctive   actions   more   favorably   than   non-­‐distinctive   actions,   resulting   in   a   better   attitude   towards   the   endorsed   brand.     In   this   line   of   reasoning,   a   diluting   effect   on   attitude   towards   the   event   can   be   explained.   The   positive   attitude   towards   the   event,  

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distinctive  action  could  result  in  a  lower  attitude  towards  the  event.  On  the  other  hand,   co-­‐sponsoring  brands  rarely  articulate  a  multiple-­‐sponsor  agreement.  Instead,  they  are   purely  focusing  on  their  own  strong  sponsor-­‐event  connection.  By  doing  so,  consumer   attention  is  captured  on  the  sponsor-­‐event  setting  and  pulled  away  from  the  sponsor-­‐ sponsor  setting.  This  could  explain  why  brands/sponsors  are  less  vulnerable  to  diluting   effects  of  multiple  sponsors.    

In  addition,  no  single  study  has  focused  on  the  potential  diluting  effect  of  multiple   sponsors   on   attitude   towards   the   sponsorship.   Without   studies   providing   counterintuitive  results,  and  in  line  with  Carrilat  et  al.  (2005)  diluting  expectations,  the   researcher   expects   some   diluting   effects   of   multiple   sponsors   on   attitude   towards   the   sponsorship.   This   because   in   evaluating   the   sponsorship   as   a   whole,   the   consumer   would  take  into  account  the  sponsor  on  the  one  hand,  and  the  event  on  the  other  hand.   As  previously  argued,  the  attitude  towards  event  is  expected  to  be  diluted  by  a  higher   number   of   sponsors.   This   lower   attitude   towards   the   event   could   result   into   a   lower   attitude  towards  the  sponsorship  as  a  whole.  This  results  into  the  following  hypotheses:      

H6a:  An  increase  in  the  number  of  sponsors  from  one  to  two  in  a  sponsorship  will   have   a   diluting   effect   on   the   impact   of   event-­‐sponsor   fit   on   attitude   towards   the   sponsorship  

   

H6b:  An  increase  in  the  number  of  sponsors  from  two  to  five  in  a  sponsorship  will   have   a   diluting   effect   on   the   impact   of   event-­‐sponsor   fit   on   attitude   towards   the   sponsorship    

(30)

2.5  Conceptual  model  

 

Taken  into  account  all  the  relevant  variables  as  discussed  in  the  theoretical  framework,   research   hypotheses   are   developed.   Together   these   hypotheses   form   the   focus   and   scope   of   this   research.   In   the   conceptual   model   as   seen   in   figure   1,   all   the   relevant   variables  are  included.    

  As   mentioned   before,   sponsorships   are   quite   complex   entities   with   many   different   variables.   Because   of   time   constrains   and   complexity-­‐issues,   a   narrow   scope   must   be   chosen.   Therefore,   moderating   variables   as   e.g.   product   involvement/level   of   sponsorship   fall   outside   the   scope   of   this   research   and   must   be   controlled   in   the   experimental  setting.  Thus,  the  focus  of  this  research  is  on  the  impact  of  event-­‐sponsor   fit   on   sponsor   attitude,   event   attitude,   and   attitude   towards   the   sponsorship   and   the   moderating  effect  of  the  number  of  sponsors,  everything  else  being  equal.    

(31)

3.  Methodology          

 

In  this  chapter  the  overall  research  method  and  design  will  be  provided.  The  author  will   provide   an   overview   of   all   the   relevant   variables,   the   constructs   of   measure   and   the   research  method  for  data  collection.    

 

3.1.  Research  method  

 

This  research  can  be  described  as  quantitative  in  nature.  Using  a  quantitative  method,   the   respondents   were   asked   questions   with   pre-­‐determined   responses.   According   to   Babbie  (2007),  a  quantitative  method  allows  the  researcher  to  compare  data  more  easily   and  allows  the  researcher  to  conduct  a  statistical  analysis  on  the  data.  Furthermore,  it  is   important   to   reach   as   many   respondents   as   possible,   to   increase   (statistical)   validity.   Using  a  hard-­‐copy  questionnaire,  it  would  be  a  very  time  consuming  process  to  reach  all   the  respondents.  Therefore,  to  be  able  to  reach  as  many  respondents  as  possible,  and  to   make   the   questionnaire   more   accessible   for   a   high   number   of   people,   the   online   data   collection   method   “Qualtrics”   was   used.   Qualtrics   allowed   for   a   cheap,   fast   and   broad   distribution   of   the   survey.   A   snowball-­‐sample   method   was   used,   and   the   survey   was   mainly  distributed  via  the  author’s  Facebook  and  e-­‐mail  contacts.    

  The   nature   of   this   research   required   an   experimental   setting,   so   that   variables   could   be   manipulated   or   controlled   in   the   various   experimental   groups.   Data   analysis   was  done  using  the  statistical  program  “SPSS”.  This  program  allowed  the  researcher  to   search   for   statistical   correlations.   In   addition,   these   statistical   analyses   let   to   the   research  conclusions.    

 

     

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3.1.1  Data  collection  

 

As  mentioned  before,  it  is  important  to  have  enough  and  reliable  respondents  to  ensure   validity.  Due  to  the  fact  that  the  researcher  was  unable  to  reach  the  entire  population,  a   nonprobability   method   was   used.   Babbie   (2007)   provided   several   nonprobability-­‐ sampling   methods.   Because   of   several   reasons   and   restrictions,   both   the   ‘’reliance   on   available  subjects’’  method  and  the  ‘’snowball  sampling’’  method  were  potential  options   for   this   research.  Babbie   (2007)   stated   that   the   snowball   sampling   method   allows   the   researcher   to   reach   many   respondents   and   therefore   is   more   appropriate   for   experiments   that   require   many   respondents.   A   negative   effect   of   this   method   is   a   potential  low  response-­‐rate  and  low  control  over  the  sampling  effect.  Overall,  in  order  to   reach  enough  respondents,  the  author  used  the  snowball  sampling  method.    

The   survey   was   distributed   mainly   through   the   author’s   Facebook   and   email-­‐ contacts.  In  addition,  the  participants  were  asked  to  further  distribute  the  survey  within   their   own   online   (social)   space,   allowing   for   a   strong   snowball-­‐sampling   effect.     Therefore,  most  participants  were  expected  to  be  students  within  the  20-­‐30  year  range.   Furthermore,   each   respondent   was   randomly   assigned   to   one   of   the   different   experimental  groups.                        

(33)

3.1.2  Variables  

 

In  this  research,  multiple  variables  are  used.  Variables  can  be  divided  into  independent   variable  and  dependent  variables.  As  can  be  seen  in  the  conceptual  model  in  figure  1,  the   independent  variables  are  the  event-­‐sponsor  fit  and  the  number  of  sponsors.  Again,  it  is   important  to  mention  that  many  other  (independent)  variables  are  active  in  a  real-­‐life   sponsorship   setting,   but   that   the   focus   of   this   research   is   only   and   specific   on   the   mentioned  variables.  All  other  potential  influencing  variables  are  not  included  into  the   model  and  fall  outside  the  scope  of  this  research.  

  The   dependent   variables   are   the   variables   influenced   by   the   independent   variables.  In  this  research  the  dependent  variables  are  the  a)  sponsor  attitude,  b)  event   attitude,  and  c)  attitude  towards  the  sponsorship.  

 

3.2  Research  design    

 

The  main  research  had  a  2x3  experimental  setting.  Event-­‐sponsor  fit  was  either  low  or   high   and   the   number   of   sponsors   was   respectively   one,   two,   or   five.   The   respondents   were  randomly  assigned  to  one  of  the  six  different  experiential  groups.  

In  order  to  select  two  brands  with  low/high  event-­‐sponsor  fit,  first  a  pre-­‐test  was   conducted.   In   this   online   pre-­‐test   26   designated   participants   were   asked   to   indicate   event-­‐sponsor  fit  of  numerous  brands  with  a  particular  event.  In  this  way,  the  author  got   insights  in  the  fit  between  sponsors  and  the  event  for  the  main  research.  

       

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As  stated  before,  fit  was  manipulated  in  the  main  research  using  insights  from  the  pre-­‐ test.  To  manipulate  the  number  of  sponsors,  the  author  adopted  a  very  similar  approach   as  used  by  Ruth  and  Simonin  (2006)  in  their  research.  In  their  research,  the  number  of   sponsors  was  manipulated  using  ‘’blank  spots’’  for  the  additional  sponsors.  In  this  way,   potential  influences  of  fit  between  the  sponsors  are  ruled  out.  In  sum,  this  research  used   a   pre-­‐test,   and   a   2x3   main   experiment   with   an   online   snowball-­‐sampling   method   for   data  collection.    The  pre-­‐test  and  the  main  experiment  will  be  discussed  in  more  detail   below.    

 

3.2.1  Pre-­‐test  

 

A  pre-­‐test  was  used  in  order  to  establish  a  low  sponsor-­‐event  fit  condition  and  a  high   sponsor-­‐event  fit  condition  for  the  main  experiment.    Furthermore,  as  mentioned  in  the   theoretical   framework,   it   was   important   to   level   the   degree   of   familiarity   for   both   the   event  and  the  sponsors  that  are  used  in  the  main  research.  Therefore,  the  familiarity  was   measured  in  the  pre-­‐test  as  well.  The  event  was  derived  from  the  research  from  Carrilat   et   al.   (2010).   In   a   pre-­‐test   the   authors   found   that   the   student-­‐sample   had   the   highest   familiarity  for  the  Olympic  games.  In  additions,  with  the  upcoming  Olympic  games  next   February,   it   is   very   likely   that   the   Olympic   games   are   top   of   mind   for   many   of   the   participants.    

The  survey  for  the  pre-­‐test  was  distributed  by  using  the  online  tool  “Qualtrics”.   Participants   were   selected   from   the   authors’   Facebook   and   a   total   of   26   designated   Master  students  of  the  University  of  Amsterdam  and  the  University  of  Twente  filled  out   the  pre-­‐test  and  two  brands  were  selected  for  the  main  research,  respectively  Pampers  

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