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Information and records management systems and the impact of information
culture on the management of public information
Svärd, P.
Publication date
2014
Link to publication
Citation for published version (APA):
Svärd, P. (2014). Information and records management systems and the impact of
information culture on the management of public information.
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TABLE OF CONTENTS
SAMENVATTING ... IV ABSTRACT ... VI FOREWORD AND ACKNOWLEDGEMENTS... VIII
CHAPTER 1. INTRODUCTION ... 1
1.1 STATEMENT OF THE PROBLEM ... 5
1.2 AIM AND SCOPE OF THE RESEARCH ... 7
1.3 CONCLUSION AND THE THESIS OUTLINE ... 8
CHAPTER 2. THEORIES, CONCEPTS AND RESEARCH METHODS ... 10
2.1 THE THEORETICAL AND CONCEPTUAL FRAMEWORK ... 10
2.1.1RECORDS CONTINUUM MODEL ... 10
2.1.2RECORDS MANAGEMENT AND RECORDS ... 13
2.1.3ENTERPRISE CONTENT MANAGEMENT ... 14
2.1.4INFORMATION CULTURE ... 16
2.2 RESEARCH METHOD ... 18
2.2.1QUALITATIVE RESEARCH ... 18
2.2.2CASE STUDY APPROACH ... 19
2.2.3RESEARCH SETTING ... 20
2.2.4DATA COLLECTION METHODS ... 21
2.2.5DATA ANALYSIS ... 23
2.2.7RESEARCH PROCESS ... 26
2.2.8RESEARCH QUALITY ... 27
2.2.9CONCLUSION ... 30
CHAPTER 3. RELATED RESEARCH ... 31
3.1E-GOVERNMENT ... 31
3.2RECORDS MANAGEMENT ... 33
3.3ENTERPRISE CONTENT MANAGEMENT ... 37
3.4INFORMATION CULTURE ... 43
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CHAPTER 4. THE INTERFACE BETWEEN ENTERPRISE CONTENT
MANAGEMENT AND RECORDS MANAGEMENT ... 50
4.1THE SWEDISH CONTEXT AND LEGAL FRAMEWORK ... 52
4.2ENTERPRISE CONTENT MANAGEMENT AND RECORDS MANAGEMENT CHARACTERISTICS ... 54
4.2.1.ECMAWARENESS AND THE RECORDS MANAGEMENT OVERLAP ... 59
4.3THE MUNICIPALITIES’TRANSFORMATION AND E-GOVERNMENT DEVELOPMENT ... 65
4.4BUSINESS PROCESS IMPROVEMENT PROJECTS AND THE IDENTIFIED PROBLEMS ... 69
4.5DISCUSSION AND CONCLUSION ... 77
CHAPTER 5. INFORMATION CULTURE AND THE MANAGEMENT OF PUBLIC RECORDS ... 82
5.1THE BELGIAN CONTEXT AND LEGAL FRAMEWORK... 83
5.2RESPECT FOR RECORDS AS EVIDENCE – THE RECORDS MANAGEMENT ENVIRONMENT ... 85
5.3.RESPECT FOR RECORDS AS KNOWLEDGE,INFORMATION SHARING TOOLS AND TRUST IN RECORDS ... 95
5.4SKILLS AND EXPERIENCE RELATED TO RECORDS MANAGEMENT ... 98
5.5RECORDS GOVERNANCE MODEL ... 109
5.6TRUST IN THE ORGANIZATIONAL RECORDS MANAGEMENT SYSTEMS ... 114
5.7DISCUSSION AND CONCLUSION ... 118
CHAPTER 6. THE RECORDS CONTINUUM MODEL PERSPECTIVE AND INFORMATION CULTURE ASSESSMENT FRAMEWORK ... 126
6.1INFORMATION AND THE RECORDS MANAGEMENT ACTIVITIES AT EACH OF THE RECORDS CONTINUUM DIMENSIONS ... 126
6.2THE INFORMATION CULTURE OF THE MUNICIPALITIES ... 129
6.3CONCLUSION ... 132
CHAPTER 7. DISCUSSION AND CONCLUSION ... 134
7.1IMPLICATIONS FOR THEORY ... 141
7.2IMPLICATIONS FOR POLICY AND PRACTICE ... 142
7.3REFLECTION ON THE RESEARCH PROCESS,LIMITATIONS AND RECOMMENDATIONS FOR FUTURE RESEARCH ... 143
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APPENDIX 1 ... 164
APPENDIX 2 ... 167
APPENDIX 3 ... 172
