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2N Helios IP - Phone Master


Academic year: 2023

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The 2N Helios IP intercom is equipped with a relay switch (and optionally other relays and outputs) that controls an electric lock or other equipment connected to the intercom. To successfully connect to the LAN, you need to know the address of the intercom configuration interface. The IP address of the intercom can be found in the DHCP server status (according to the MAC address listed on the product board), or it will be communicated to you by the voice function of the intercom; refer to the installation manual for your intercom model.

We also recommend that you update the firmware of your intercom when you log in to the intercom for the first time. If you are not using a SIP Proxy in your intercom installation, enter the IP address of the intercom. An electric lock can be fitted to the 2N Helios IP intercoms and operated with a code from the intercom numeric keypad, or a code from the IP telephone keypad during a call.

Model Differences and Function Licensing

Model Differences

This manual is valid for all members of the 2N Helios IP family and therefore some features described herein are only available in selected 2N Helios IP models or must be activated with a valid license key. This section provides a short list of differences between the models and licenses that affect the configuration options. If a function is not available in all the models, there is a note in the respective subsection and reference to this section.

The table below provides an overview of the features and functions of all 2N Helios IP models.

Function Licensing

The table below contains the functions that must be activated by the license keys corresponding to the above licenses. 2N SIP Speaker® , which already comes with preloaded Gold license, so the only possible upgrades are G.729 and InformaCast. 2N Access Unit®, which already comes with security and integration licenses preloaded, so the only upgrade is NFC license.

Once you have decided which license you want, you will need to obtain the serial number of your device and contact your distributor for the license key. The license itself is provided as an alphanumeric key string so it can be easily sent via email and copied and pasted into the intercom. To activate the license, you must log in to the Intercom web interface and paste the license key into the System / License field.

Signalling of Operational Statuses

A disabled user may not be called, but the call may, if necessary, be forwarded to a deputy if defined. This function helps, for example, to disable alerting of a user group in an office and send calls to either a predefined phone number (for example porter lodge) or to user mobile phones. 2N Helios IP allows the user to dial an extension number directly with the keypad or enter the door unlock code.

Intercom Configuration

  • Status
  • Directory
    • Users
    • Time Profiles
    • Holidays
  • Hardware
    • Switches
    • Audio
    • Camera
    • Keypad
    • Buttons
    • Backlight
    • Display
    • Card Reader
    • Digital Inputs
    • Extenders
  • Services
    • Phone

Most of the 2N Helios IP intercoms are equipped with one or more speed dial buttons. Helios IP Eye address – set the address of the PC to send a special UDP message for each active user phone number. The substitute setting is used when the user fails to answer the call to any of his phone numbers within the predefined timeout, or if the user numbers are unavailable for other reasons (time profiles, user deactivation). The user proxy feature is available in selected 2N Helios IP models.

If you are using reverse mode (i.e. the door is locked when power is applied), set the reverse output type. Crop image – the viewing angle of the 2N Helios IP Force® camera allows you to scan the largest possible area. In some intercom models (2N Helios IP Vario®, 2N Helios IP Verso®.) the button list is divided into groups of 8/5 items corresponding to the button expansion modules.

Limiting failed access attempts - the card reader will be blocked (reject all cards) for thirty seconds after five failed access attempts. The 2N Helios IP Vario® intercoms (91371...U) are equipped with a red LED indicator located in the middle of the illuminated nameplates. 2N Helios IP Verso® intercoms are equipped with a red lock icon in the upper left corner of the base module.

Disable multiple authentication for a card reader to cancel code authentication via the numeric keypad. Set the number of the contact to be activated by pressing an associated contact. Associated Switch – set the number of the switch to be activated after user authentication via this module. Associated contact – set the number of the contact to be activated each time a valid code is received.

Only one of the calls can be active: the audio stream is connected to the microphone and speaker and the video stream to the camera. The other calls are always – the microphone and speaker are muted, the intercom receives the DTMF inactive. Normally the intercoms are used for outgoing calls and incoming calls are inactive: the microphone and speaker are muted.

  • Streaming

Display name – set the name to be displayed as CLIP on the called party's phone. Phone Number (ID) – set the intercom phone number (or another unique ID, including characters and numbers). Start RTP port – set the start local RTP port in the range of length 60 ports to be used for audio and video transmissions.

Call reception method - set the method of receiving incoming calls: Always busy - the intercom rejects incoming calls, Manual - the intercom warns of incoming calls and the user answers them using the button on the numeric keypad, and Automatic - the intercom automatically accepts incoming calls. Ringing time limit - set the outgoing call setting and the ringing time limit, after which calls are automatically disconnected. Call time limit - set a call duration limit after which the call is automatically terminated.

Maximum Packet Size - Set the size limit for RTP video packets sent. Access key - set the access key shared by the intercom and 2N® Indoor Touch. Select one of the 8 preset addresses or set the mode in which the intercom automatically selects the address.

Set the video stream (video codec type, image resolution, frame rate and bit rate) parameters in the Video section. Video quality – set the video compression level (for MJPEG only) ranging between 10 (low quality, lowest bitrate) and 99 (top quality, highest bitrate). IP Address 1–4 – set up to 4 authorized IP addresses from which you can log into the RTSP server.

Maximum video packet size - set the maximum size of the video packets to be sent via the RTP / UDP.



Make sure you set up at least one user account and the correct access level (according to ONVIF specification and VMS used) to achieve full ONVIF functionality.


Username – enter a valid login username if the SMTP server requires authentication, or leave the field blank if not. User certificate - enter the user certificate and private key of the intercom - SMTP server communication encryption. Choose one of the three sets of user certificates and private keys (see under certificates), or keep yourself.

Live in – set the time limit for delivering an email to an unavailable SMTP server. Click Apply and Test to send a test email to the defined address for the purpose of testing the functionality of the current email sending setting. Enter the destination email address in the Test Email Address field and press the button.

The current state of sending e-mail is constantly displayed in the window to detect a problem of the e-mail setting if there is in the intercom or another network element. Default to - normally, the intercom sends email messages to the user addresses included in the user list. If the user's e-mail parameter is not filled, messages are sent to the address included in this parameter.

If a recipient is not in the user list or in this field, no email will be sent. You can insert special symbols to replace the user name, date and time, intercom identification or called number, which will be replaced with the actual value before transmission. Attach snapshots – enable sending an attachment, including one or more camera snapshots taken while making or calling.

Number of Snapshots - Set the number of snapshots to be attached to the email.

Mail on Card

  • Mobile Key
  • Automation
  • User Sounds
  • Web Server
  • Audio Test
  • SNMP
  • System
    • Network
    • Date and Time
    • Licence
    • Certificates
    • Auto Provisioning
    • Syslog
    • Maintenance
  • Used Ports
  • Supplementary Information
    • Troubleshooting
    • Directives, Laws and Regulations
    • General Instructions and Cautions

Default to – the intercom sends messages to the email address specified for the user when a valid user card is applied. You can set and edit the Auth ID value for each user in the Mobile Key section of the intercom book. However, the user access data may be stored in multiple locations in one mobile device (i.e. the mobile device is used as a key for multiple locations at the same time).

Regenerate the master encryption key (optional) to avoid misuse of the encryption key stored on the mobile device. Device Name – set the device name to be displayed in the upper right corner of the web interface, login window and other applications if available (Helios IP® 2N Network Scanner, etc.). Intercoms IP 2N Helios allow you to perform periodic tests of the built-in speaker and microphone.

The result of the last test can be displayed in the intercom confirmation interface or processed by the Automation. Use DHCP Server – enable automatic acquisition of the IP address from the LAN DHCP server. User certificate – specifies the user certificate and private key for authentication of the intercom authorization to communicate via the 802.1x secured network element port in the LAN.

NTP Server Address – set the IP address/domain name of the NTP server used for your intercom time synchronization. A few seconds of interruption of the display function occurs in the display-equipped 2N Helios IP Vario® models during the reconfiguration. Trusted Certificate – set the set of CA certificates for validating the public ACS certificate.

Periodic Notify Interval – set the interval of periodic registration from the intercom to the ACS, if enabled by the Periodic Notify parameter enabled. Reset configuration – resets the default values ​​for all intercom parameters except network settings. The manufacturer cannot be held liable for any damage to the product that occurs during shipping.



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