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Appendix A

FDI inflow 2006, source: www.vietpartners.com

Source: Consumer Fact Pac AC Nielsen 2006

(2)

Appendix B

Employment by firm size.

Figures refer to businesses in activity only. The top figure combines household survey data from 1998 and enterprise data from 2001. The bottom figure is formed with household data from 2004 and enterprise data from 2003. Source: World Bank Country report Vietnam, 2006

(3)

Appendix C

Overview interviewed and contacted organizations Date

(ddmmyyyy)

Organization Contact Profile

02-11-2006 Amanda Foods Huw Thomas

Technical controller Seafood company 04-12-2006 Dalat Hasfarm Bernhard Schenke

Vice General Director Ngo Cao Trang

Producer of flowers

04-10-2006

18-10-2006 DBAV Chris Wijnberg

Chairman Dutch Business Association

15-11-2006 DHL Mark Ketelaar

Managing Director Excel supply chain 23-06-2006

08-11-2006 EVD Chakila Puttmann

Country Officer Eva Ruiling

Agency for economic development

22-12-2006 Jupiter Pacific Hua Phong Linh Manager Operations&

Customer Service

Freight forwarder

20-11-2006 Maersk Paul Hoogwaerts

General Manager Logistics and forwarding company

04-12-2006 Metro Cash &

Carry: Stephane Maurin

Division Manager- Fresh Food

Wholesale company

07-08-2006

24-08-2006 Neso Vietnam B. Dongelmans Netherlands Education Support Office

12-12-2006 Nederland

Distributieland P.C. van Lede

Adviseur van bestuur en directie

Representing organizations for Dutch transport companies 11-09-2006 PEJA Vietnam Doan Nam

Sales Manager Trading company 21-12-2006 Rabobank

International Andrew Loh

Business development manager

Cherie Tan

International bank

07-11-2006 Promac BV John van der Linden

Manager sales and marine Producer of refrigeration materials

18-01-2007 Swire Pacific Graham Sanders

Managing Director Cold storage/warehousing

(4)

30-10-2006 TNT Express Tran Viet Hoang

Country Special Service manager

Express company

05-12-2006 Transfrigoroute

Holland H.E. Runia Representing organization for

Dutch cold chain

transport/logistics companies

(5)

Appendix D

Questionnaire

A basic questionnaire has been formulated that is used during the interviews. The questions have been adjusted to the interviewed company or person.

Factor conditions

1. Is there enough qualified labor force available for the different positions at your organization?

2. What is your opinion about the skills and knowledge of the Vietnamese employee?

3. What is the role of your organization within the cold chain, does your organization have its own infrastructure?

4. What are the bottlenecks within the (cold) chain?

5. What needs to be improved within the cold chain, what kind of companies can be involved in this?

6. What is your biggest concern regarding distribution of chilled and frozen foods?

Demand conditions

7. How does the domestic cold chain for your organization look like? (Start-end) 8. Which kind of products is most popular (in terms of distribution?)

Related and Supporting industries

9. Are there any related industries with whom you co-operate?

10. Does this co-operation provide you with any advantages or disadvantages?

11. Who is your partner within the business?

12. Who are your customers?

Firm strategy, structure and rivalry

13. Is there any difference between cold chain in Vietnam and other countries (both developed as well as developing countries)?

14. Does your organization look at neighboring countries? What can you learn from that?

15. How about the competition in your segment/market?

16. How does the (future) development of the cold chain look like?

The role of government

17. What is the role of the government in the cold chain? (e.g. control and maintenance?)

18. Is there any involvement from Dutch companies/government in the cold chain?

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