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CROSS-MODAL CORRESPONDENCES BETWEEN HAPTIC

IMAGERY AND PERCEIVED TASTE: DOES SOFT TASTE SWEET?

MIHAELA DUIA

Master Thesis Defense

MSc Marketing Management

Supervisors:

Dr. Yannick Joye

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TABLE OF CONTENTS

Introduction

Literature Review

Research Design

Results

Insights & Limitations

Further research

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RESEARCH DESIGN

Survey participants

- N = 135, n = 101

- 18-34 years old

- F > M

IV Manipulations

- Haptic imagery (soft vs hard)

- Randomized

Survey measured:

- Perceived taste

- Product liking

- NFT

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RESULTS

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Haptic imagery & perceived taste

Hard vs Soft condition

2.61 2.31 1.69 1.12 2.7 2.36 1.78 1.22 0 1 2 3 4 5

Sweet Sour Bitter Salty

Me an Sco res Taste Perception HARD SOFT

Product familiarity and liking

Hard vs Soft condition

Bitter taste-familiarity

Moderation analysis

NFT

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RESULTS (2)

Perceived Soft and Hard and Sweetness

Need for touch and product liking

-0.5 -0.4 -0.3 -0.2 -0.1 0 0.1 0.2 0.3 0.4

Low Medium High

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DISCUSSION & LIMITATIONS

Soft and hard stimuli and taste dimensions

Hedonic response

Lighter colour of the wine

Sample & product choice

Imagined touch and perceived taste

Haptic imagery and product liking moderated by NFT

Tactile pleasantness

High NFT

Moderator analysis

Pleasure-based explanation

High vs low involvement products

Soft-sweet

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FUTURE RESEARCH: FOOD FOR THOUGHT

What will happen when actual touch follows haptic imagery?

Would a stimulus which is purely bitter (or sweet, salty, sour) also increase in

bitterness scale if presented with a soft texture?

Could our vivid imagination negatively influence the product satisfaction due

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REFERENCES

Campos, A., López, A., & Pérez, M. J. (1998). Vividness of visual and haptic imagery of movement. Perceptual and Motor Skills, 87(1), 271–274.

Elder, R. S., & Krishna, A. (2010). The effects of advertising copy on sensory thoughts and perceived taste. Journal of Consumer Research, 36(5), 748–756. Fennis, B. M. & Stroebe, W. (2016). The Psychology of Advertising. New York: Routledge

Hagtvedt, H., & Brasel, S. A. (2016). Cross-Modal Communication: sound frequency influences consumer responses to color lightness. Journal of Marketing Research, 53(4), 551–562. Krishna, A., Elder, R. S., & Caldara, C. (2010). Feminine to smell but masculine to touch? Multisensory congruence and its effect on the aesthetic experience. Journal of Consumer Psychology,

20(4), 410–418.

Krishna, A., & Morrin, M. (2008). Does touch affect taste? The perceptual transfer of product container haptic cues. Journal of Consumer Research, 34(6), 807–818. Mattila, A. S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77(2), 273–289.

Peck, J., & Childers, T. L. (2003). Individual differences in haptic information processing: The “Need for Touch” Scale. Journal of Consumer Research, 30(3), 430–442.

Russell, C.A. (2002). Investigating the effectiveness of product placements in television shows: The role of modality and plot connection congruence on brand memory and attitude.

Journal of Consumer Research, 29(3), 306–318.

Spangenberg, E. R., Grohmann, B., & Sprott, D. E. (2005). It's beginning to smell (and sound) a lot like Christmas: The interactive effects of ambient scent and music in a retail setting.

Journal of Business Research, 58(11), 1583–1589.

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