IBT workshops
Intercultural Competence Development
Mr. Marcel H. van der Poel, MA, MAIR
Spring 2015
IC leadership
• Culture specific knowledge
– The language– The dos and taboos
– History, customs, traditions, courtesies
• Culture general skills
– (Cultural) Self-awareness – Empathy
– Perspective taking
– Flexibility, AND personal grounding
– Courage, emotional resilience
Cross-cultural Management
• “
I do not want my house to be walled in on all
sides and my windows to be stuffed.
I want the cultures of all the lands to be blown
about my house as freely as possible.
But I refuse to be blown off my feet by any
”
IC leadership
• Inhibiting factors:
– Rigidity – Perfectionism – Narrow-mindedness – Self-centeredness – Emotional immaturity– Overemphasizing task- and technical skills – Underemphasizing relationship skills
– Lack of interest in working across ‘borders’
So . . .
• Resistance to learning >> personal change
– Challenging existing values, beliefs, behaviors – Cultural identity
– Being ethnorelative is not ‘normal’
Human Nature
(human interdependency)Culture
Personality
inherited learnedinherited and learned specific to individual
specific to group
universal
• 4 – 8 – 12 - . . .
– What is the next figure?
• 3 – 9 – 21 - . . .
What is intercultural ???
Individual traits
Field of cross-cultural psychology
Group dynamics
What happens in that space ?
•
Recognize
– do you recognize cultural
differences?
•
Respect
– will you respect these
differences?
•
Reconcile
– can you reconcile these
differences?
•
Realize
– can you implement the actions
needed for reconciliation?
IC as a process
Requisite attitudes
Knowledge Skills
Desired internal outcome
Desired external outcome Requisite attitudes Knowledge Skills Desired internal outcome Desired external outcome
Pyramid model Process model
Start here
